I own a 2017 Tata Hexa XE which has done around 33000km. Most of the running was on highways and in cities, no offroading at all. Quality of some its parts is quite bad. 1. My Car's silencer was cracked at five places (Three units). Despite being a known problem they didnt check it during warranty. Fortunately I noticed it later and had to pay appx 20000/- for change. 2. The new silencer was a modified one with single exhaust instead of original twin exhaust. This part was poorly designed and was touching lower body which should have been noticed during replacement. Again I was the one who noticed it and forced them to repair it. They have reluctantly made some jugaad and it now hangs quite low and looks very ugly. Dont know how long it will last? 3. The front wiper blades didnt even last two seasons. 4. The front airconditioning vent vertical flow adjusters broke on both sides quite early. 5. OVRM on right side has pitted most likely due to exposure to rain (developed black spots). Even maruti 800 mirror used to be of better quality. 6. Driver side window glass adjusting switch broke quite early. As the entire unit for all four windows needs to be changed it will cost 5500/-. 7. During last service at 33000 km three parts related to cooler and engine were found cracked or leaking and required replacemnt. Consequently engine coolant also needed to be replaced adding to the cost. 8. Front inner & outer ends were found defective during wheel alignment and needed replacement. 9. After the servicing the vehicle is making unusual noise on speed brakers and they say some rubber bushes need to be changed. This issue was not there while giving the car for service. Even if it developed during service, it should have been checked during trial run. 10. Steering wheel is sticking and making rubbing noise so they say entire steering column comes in one piece and needs to be changed @ 10500/- 11. The front air conditioner is making very irritating whistling noise since last two years. I have taken it for repairs twice. They have done servicing, filled gas and charged me on both ocassions but problem remains. 12. Both front & rear brake pads needed replacement at 33000 km despite single handed driving with good braking habits. 13. During last two services the car wasn't even cleaned proerly which was shown to their staff and they accepted. I had bought my car from Varenyam Motors Bhopal and all servicing and repairs were done by their Tata Service Centre. Repair and servicing so far has been unsatisfactory. Though I like the Hexa car's road presence, handling, ride quality and comfort, I am not confident of taking it for long routes with family any more due to so many snags & part failures. It is both because of poor quality of parts and poor repair and maintenance standards at Tata Service Centre. Adding to the problems faced in my 2017 Tata Hexa XE posted earlier I had an enroute breakdown while driving from Katni to Bhopal (distance 430km) on 25 June 2023. After driving for about 40 km my ABS light came on followed by another light. As it was 40⁰C plus temperature and my parents both aged 85 years were with me I decided to continue. However soon display went blank, ac & blower stopped working, all electricals i.e. lights, indicators, horn, wipers, windows operation everything stopped working. It became unbearably hot inside & I had no choice but to turn back. As soon as as I turned back engine stopped & failed to start. I had to arrange taxy for my parents to return to Katni and they had to wait in the scorching heat for nearly two hours by the roadside at 85+ years of age. I contacted Tata Motors roadside assistance which reached after nearly 3.5 hours from Jabalpur. Fortunately the vehicle took a jump start & I could drive 50 km to Jabalpur without electricals, horn, indicator etc. After dropping the vehicle & spending the entire day in 40⁰ C plus I (aged 58 years) had to arrange another taxy to return to Katni. The vehicle was in Jabalpur Tata Service Centre for three days during which the electrical system was checked and battery was charged. Apparently a 150 amp(?) fuse had melted causing a series of problems. I was charged about 3400/- for the repairs. After the repairs I had to take another taxy from Katni to Jabalpur, collected my vehicle & drove 350km to Bhopal but all shaken up. The entire episode cost me close to Rs 20000/- including change of travel plans. This Tata Hexa has done only about 34000km in appx four years of running. I am really scared to take this vehicle for any outstation trip, the very reason for which I had bought this SUV.
