TCL Smart TV Restart on Logo Screen Issue Fix and Unable to Run Firmware Update Issue Solution 

Will this file work for 65P1000US ?

So we can just rename the file?

@@hhkk6155 Not the file name, you need to change the file extension as ".img". If you do it manually without using above tool, make sure to enable extension to show in windows file explorer. If not probably you will change the file name as "update.img.bin" (because you don't see the actual hidden extension). That is why i created a tool to change the extension easily.

@@chitrangadasodha2981 NO.

@@tech-corner2556 thanks 👍

@this Indian, Goto Sony web site and download the firmware (www.sony.com/electronics/support/product/xbr-65x850c/downloads). Then rename the file as "upgrade_loader.pkg" then copy into a formatted UBS drive. Then plug the USB drive to the tv. Remove main power cable and then press and hold the TV's power button(not in the remote) for around 20 second. Then release the power button and plug the main power cable and turn on the tv. Then you can see the TV's led is flashing slowly in white colour. Then wait and see around 15-60 minutes to complete the new update process. If it is success, you will see the main setup screen. If it is not working unplug the main power and do the exact same step above and before the power on just press and hold the volume down and power switch in the tv together, while doing that turn on the main power. Then you it will do the same update and wait and see for 15-60 minutes. Good luck..!

This is the firmware download link for 'CHASSIS: NT67 Android v042> drive.google.com/file/d/1-fIcdaoONDsMXcdP2A5wfuc9tRWzJ2oJ/view?usp=drive_link Support models : U55E6700FDS, U65H8800CDS, U75H9510FDS, U65E6800FDS, U58E6800FDS,U50E5800FS,U55E5800FS, U65E5800FS, U55H9600CDS

hola, lo pusites solucionar? tengo el mismo problema, pantalla negra y apadea el led de abajo

Sorry mate I don't have that.. You can write TCL support team and get it. SThey will provide sometimes.. Good luck..

This is the firmware download link for CHASSIS : NT563 (S6000-AU or S6500), try install this > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=drive_link MODEL LIST : 40S6000FS-AU, 43S6000FS-AU 32S6500S, 40S6500FS, 43S6500FS, 49S6500FS, 55S6500FS

Sorry mate I don't have that..

It is great to hear that you were ale to fix your tv issue easily. Thanks for sharing your experience..

As I think that something was going wrong during the reset. The power was down during the reset process? Try this whether it works > Turn off the main power completely from wall socket. Then press and hold the TV's power button(not in the remote) for around 30seconds. Then release the power button and plug the main power and turn on the tv. Good luck..

how did you resolve it i have d same issue on my tcl 40s5400

Sorry mate I don't have that.

This is the firmware download link for CHASSIS : NT563 (S6000-AU or S6500)> drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=drive_link MODEL LIST : 40S6000FS-AU, 43S6000FS-AU 32S6500S, 40S6500FS, 43S6500FS, 49S6500FS, 55S6500FS

Yes here is the firmware download link for TCL CHASSIS RT41 > drive.google.com/file/d/1Z_JL98VyanbWl4NhgQK1gMSnEHfAHpw-/view?usp=drive_link Model : 49S6800FS, 43S6800FS, 40S6800FS, 32S6800S INSTRUCTION (how to use software update) 1. Turn off the TV (mains power off) 2. Insert the USB stick with the correct software (software must be provided by TCL) 3. Press and hold the power button on the TV. 4. Turn on mains power to the TV (while keeping the power button pressed) 5. After about ten seconds, you will see the upgrade notification on the TV, as soon as you see this, release the power button. The TV will now update. Do not disconnect or press any buttons, until you see the Google welcome page. The update is now done.

This is the newest version I have (v568) > drive.google.com/file/d/1Av0jGYvBSp2B8e6vViSdOTEks1NU2-Ro/view?usp=share_link

This is the firmware download link for '49S6800FS, 43S6800FS, 40S6800FS, 32S6800S' TCL models > drive.google.com/file/d/1Z_JL98VyanbWl4NhgQK1gMSnEHfAHpw-/view?usp=drive_link Install instructions > INSTRUCTION (how to use software update) 1. Turn off the TV (mains power off ) 2. Insert the USB stick with the correct software (software must be provided by TCL) 3. Press and hold the power button on the TV. 4. Turn on mains power to the TV (while keeping the power button pressed) 5. After about ten seconds, you will see the upgrade notifi cation on the TV, as soon as you see this, release the power button. The TV will now update. Do not disconnect or press any buttons, until you see the Google welcome page. The update is now done.

Sorry mate I don't have that..

@Techno, I'm not familiar with this model. I'm sorry about that.

Sorry mate I don't have that.

same my tv stuck in TCL logo too and same type 32a3 ..... please give me the firmware ....

Sorry mate I don't have that. Try write to TCL support team with your serial number photo. Then they will provide it sometimes.. Good luck.

Sorry mate I don't have that.

Sorry mate I don't have that..

Sorry, I don't have that file.

This is the firmware download link for CHASSIS : NT563 (S6000-AU or S6500) > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=drive_link MODEL LIST : 40S6000FS-AU, 43S6000FS-AU 32S6500S, 40S6500FS, 43S6500FS, 49S6500FS, 55S6500FS

Exactly I have a 40S4900 and the interface is totally different from any tcl I've seen. It's not even a Roku TV just an android tv

@yaragi, try hard reset first. 1. Turn off the main power. Press and hold the tv power button for 20S. 2. Then press and hold the volume down and power button on the tv together. While press and hold turn on the main power. See whether it is starting the androide factory reset. Good luck.

Sorry I don't have that.

Yes this is the download link CHASSIS : MT51, good luck > drive.google.com/file/d/1PkxhWQ8NBQ5JXc2eUTcFDKoVmkzmwKzr/view?usp=drive_link MODEL LIST : L32E5510S, L40E5510FDS, L46E5510FDS, L50E5510FDS, L55F3500FDS, L65F3500FDS, L65E5510FDS, L50S5600FS, L50S5610FS, L40S4690FS, L55S4690FS,L32F3520S, L40S3520S, U85H9500FDS, L50E5691FDS, U50E5691FDS, U40E5691FDS, U40E5800FS

This is the firmware download link for CHASSIS : NT563 (S6000-AU or S6500)> drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=drive_link MODEL LIST : 40S6000FS-AU, 43S6000FS-AU 32S6500S, 40S6500FS, 43S6500FS, 49S6500FS, 55S6500FS

Sorry mate I don't have that..

Sorry mate I don't have that..

Sorry, I don't have that.

Godfrey, This is not due to firmware issue. This is most probably a backlight issue. You need to replace backlight LED strips.

@@tech-corner2556 Thanks alot this is very helpful, keep up the good work.

@@tech-corner2556 New LED strips were installed but the issue is still there mostly when a HDMI and flash disk ports are in use. When antenna port is in use the issue was not there even before I changed the LED strips. May their be an issue with the ports ama supply of something, please I would love to hear from you. Thanks once again.

@@godfreywairimu8888 These kind of issues are bit difficult to figure out. When the issue happened (video off and sound works), can you check whether the backlight LED is still working? If yes, most probably a T-Con board issue or main board issue. If the backlight LED also turning off, keep your mobile phone's flashlight very close to the screen and see whether you can see very dark image in the screen.if you see images, the issue is most probably in the LED driver circuit in the power board. let me know..

@@tech-corner2556 The issue was on the LED on the power supply circuit, I had it given its own supply away from the main supply, like an additional power supply dedicated to the LED circuit. It now works perfectly and I have really liked your diagnosis and it have made me with my little know how on this also help the technician with a probable cause, I really appreciate the help, thanks for making time to respond to my issue. May the favor always follow you. Thanks

Sorry mate, I don't have that.

@Tchafer, This is the update file for TCL 49S6500 > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=share_link

Sorry I don't have that.

@HELIAX, This is the latest firmware for your tv : drive.google.com/file/d/1W7JlI6vbc-BBx8Aysna3LyFOt0CCSk5Z/view?usp=sharing Supporting models : 43P6US, 50P4US, 55P4US, 65P4US, 50E18US, 55E18US 65P4USM, 55E19US, 65E19US INSTRUCTION (how to use software update) : 1. Press and Hold the Power Button on the TV 2. the Software Update will perform 3. After Software upgrade, perform Hard reset 4. Press Settings Button 5. Go to Picture 6. Go to Contrast 7. Press 9-7-3-58. In Main Factory Menu go to Reset shop 9. After Perform Reset shop TV will Proceed in initial setup. Let me know the results. Good luck..!

Bro 32S6500l ??

Sorry mate I don't have that.

​@@tech-corner2556I have the same manual and I could not find the software is currently off

@

هل وجدت الحل اخي فاضل ارجو تزويدي بالمعلومات وشكرا

This is the firmware download link for 40S6500 > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=share_link

Sorry, I don't have this firmware. When you tyry to install firmware via USB what happens? Is it not detecting the update file? If yes, check the USB drive format (FAT32 should be worked). And use a low capacity one (less that 8GB is good). And try with all USB ports in the tv one by one.

hi did you get a link for firmware update for this model>

Sorry I don't have this.

Did you install the latest version the software? try latest version, I found one TCL model which has some resolution problem for RU-vid app. This this as well. DO NOT CHANGE ANY OTHER SETTINGS ON THE FACTORY MENU OTHER THAN FOLLOWING CHANGE, IF YOU DO SOMETIMES IT WILL STOP YOUR TV WORKING PERMANENTLY> 1. Press Settings Button 2. Go to Picture 3. Go to Contrast 4. Press 9-7-3-5 5. In Main Factory Menu go to Reset shop 6. After Perform Reset shop TV will Proceed in initial setup.

Sorry, I don't have that.

@Tiago, Sorry I don't have this.

@Gladys, here is the link : drive.google.com/drive/folders/1u9EEsQPBknSIUhH0-Yu5hcVw6IZ-ksQL?usp=sharing

Thank u

@Jairo, This is the update file for TCL 32S6500 > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=share_link

Este software sirve para la L32S6500I O SOLO PARA LA L32S6500S

Sorry I don't have that.

YO NECESITO EL MISMO

This is the firmware download link for CHASSIS : NT563 (S6000-AU or S6500) > drive.google.com/file/d/1hFCXdNLwvLGzBoO76CTq4nn_V_yjZt-A/view?usp=drive_link MODEL LIST : 40S6000FS-AU, 43S6000FS-AU 32S6500S, 40S6500FS, 43S6500FS, 49S6500FS, 55S6500FS

Sorry, I don't have that.

@claudine, Sorry I don't have this. Contact TCL support with your tv's serial number. They will provide the firmware sometimes. Good luck.

@Jade, sorry I don't have it.

Sorry mate I don't have that.

@Manthan, Yes. This is the download link for 40S6000FS firmware: drive.google.com/file/d/1C1b_Y0RgJk3Gpq2p0CWrp4Zeh7XxE510/view?usp=sharing Model list : 32S6000S, 40S6000FS, 43S6000FS, 49S6000FS, 55S6000FS

Usually, It is low than 30minutes. Just change your USB drive and try. Or reformat the USB drive WITHOUT SELECTING "Quick format".

@@tech-corner2556 thanks heaps! Will definitely try that. I shall update you on the weekend! Have a nice day!

@@tech-corner2556 thanks heaps!!! It worked! Was just under 30mins haha First time I tried it, it went on the "Updating" stage for 3days, but it was hopeless so turned it off. Lucky, I commented and asked you! Massive thanks, to you! 🙏🏻😊

@Edward, yes this is the download link for 65x4us tcl firmware : drive.google.com/file/d/1Av0jGYvBSp2B8e6vViSdOTEks1NU2-Ro/view?usp=sharing MODEL LIST : 50P20US, 55P20US, 60P20US, 65P20US, 49C2US, 55C2US, 65C2US, 70C2US, 75C2US, 55X2US, 62X2US, 65X2US, 55E17NUS, 65E17NUS, 85X6US, 50P6US, 55P6US, 65P6US, 49C6US, 55C6US, 65C6US, 70C4US, 75C4US, 55X4US, 65X4US, 60P4US, 55C8, 65C8, 75C8, 75P8M, 85P8M INSTRUCTION (how to use software update) : 1. Turn off the TV (mains power off) 2. Insert the USB stick with the correct software (software must be provided by TCL) 3. Press and hold the power button on the TV. 4. Turn on mains power to the TV (while keeping the power button pressed) 5. After about ten seconds, you will see the upgrade notification on the TV, as soon as you see this, release the power button. The TV will now update. Do not disconnect or press any buttons, until you see the Google welcome page. The update is now done.

@H Dodamani, Most probably this is a LED backlight fault. Check all backlight LEDs and replace if there are damaged ones. See this video for details : ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-6CVT9-Lts4o.html Let us know the results. Good luck..!

Usually, It is low than 30minutes. Just change your USB drive and try. Or reformat the USB drive WITHOUT SELECTING "Quick format".

@@tech-corner2556 thanks mate it did eventually finish, took nearly an hour though!

Sorry, I don't have that.

Sorry, I don't have that.

In some Tvs it is unable to remove google account. Only the option is to reset whole tv as factory reset via Settings menu.

Sorry mate I don't have that..