What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your business needs.
We then explore the evolving landscape of hospitality technology and its synergy with personalised service. Tommy also highlights the dynamic restaurant scene in London, emphasizing the importance of maintaining a human connection in an increasingly digital world. Learn about key partners and emerging platforms in hospitality tech that are setting new benchmarks for innovation and customer engagement.
Tommy’s journey from Costa to Itsu and finally Honest Burgers is nothing short of inspiring. We delve into the challenges and triumphs of his career, from managing large-scale operations to spearheading new site openings at Honest Burgers. Listen as he recounts the brand's commitment to quality, culture, and community engagement. We also discuss the impact of AI in hospitality, the integration of various technologies into customer experiences, and the power of networking in the industry. This episode is a treasure trove of practical advice and inspirational stories for anyone passionate about hospitality and innovation.
(00:12) Data and Technology in Hospitality
(12:44) Evolving Hospitality Tech and Personal Touch
(22:19) Career Growth in Hospitality Industry
(27:10) Lessons in Restaurant Startup Challenges
(32:07) Operations Management and Local Community Engagement
(40:15) Transitioning Operations With New Technology
(51:57) Impact of AI in Hospitality
(57:21) Technology in Hospitality Operations
(01:06:02) Networking in the Hospitality Industry
Tommy's Answers:
🌟 Best Hospitality Experience - Local French Bistro's in Paris
🌟 Best Hospitality Tech - Tenzo, Vita Mojo, Youda and Blend, All Gravy
🌟 Best Restaurant - Zuma, Duck & Waffle
🌟 Best Burger - Honest Burgers & Bleecker
🌟 Best Hotel - A Thai Hotel in Phi Phi Island
🔗 Links to check out from the show notes:
📣 Tenzo www.tenzo.com
📣 Vita Mojo www.vitamojo.com
📣 Blend www.weareblend.ai
📣 Youda www.youda.co/
📣 All Gravy www.allgravy.com
📣 Honest Burgers - local burger www.honestburg...
#HospitalityManagement, #RestaurantOperations, #Data, #Metrics, #Sales, #GuestSatisfaction, #AverageSpend, #TechStack, #SingleSupplierSolutions, #PersonalizedService, #Technology, #LondonRestaurantScene, #Partners, #EmergingPlatforms, #CareerGrowth, #Costa, #Itsu, #HonestBurgers, #Challenges, #Triumphs, #AI, #Integration, #Networking
18 сен 2024
