TEDxMaastricht - Fred Lee - "Patient Satisfaction or Patient Experience ?" 

same here ...

I watched the Watergate hearings in 1974 in Mr. Lee's Government class. He was my favorite teacher!

You have the wrong attitude and you sound like a robot. If you don’t have the time or the mindset to see them other than a patient who’s contributing to your employment you need to leave.

Hello please I need your help.

herrjenson

Recently, doctorate programs are looking at personality as part of their acceptance programs. Many have went to MMIs which are Multiple Mini Interviews in which the applicants have to not only answer questions but act out provider patient interactions. Schools recognize the problem and are trying to counteract this issue where providers have little human interaction skills. This is good because hopefully providers will be chosen not only based off intelligence but on their ability to connect with patients. Providers need not only to be able to diagnose a disease but explain to the patient what is going on and empathetic to their feelings. I agree that this should be a new criterion to applicants but this cannot be a deciding factor. If an applicant is exceptional in every category but has poor social skills, they still would be a valuable provider. I would rather have a doctor that could perform a surgery successively 9/10 times but could not communicate compared to a doctor who is able to explain that most of his surgeries only have a 50% success rate. If the provider is amazing at what they do, it doesn’t matter if they are rude or condescending. Also, the idea that people no longer put their faith in doctors and health professionals is interesting. I want to disagree but to a certain extent it is true. Some people don’t understand simple ideas like why antibacterial soaps are bad. They believe that the doctor is telling them something because they can make extra money if they undergo another procedure or simply that they know better than the doctor. People believe that they can google something and learn more about it than what a doctor learned in 12 years of rigorous schooling. To some extent it can be true but other times a patient’s understanding falls short of complete. They believe in some experimental Chinese medicine. It may work but it may not. They either may not look at a holistic effect or misinterpret a study about the drug. Doctors are not supposed to learn everything in school about medicine. This is simply impossible. The goal of school is to give a provider the basic skills that allow them to solve new problems and determine what is important. I know many doctors that have to google new drugs or treatments, however they know what to look for in a new drug or treatment. I was talking to a vet who worked with delivering sows out in the middle of a field in the dead of winter. The mother had a prolapsed uterus which actually froze to the ground. This is not something they would teach you how to specifically solve in medical school, yet they would give you the problem solving skills to develop a solution. Overall, I think that your evaluation of today’s technological society and how it is ruining the doctor-patient relationship is wrong. Doctors do care about their patients and if the one you go to doesn’t, I would find another one because there are many out there.

This POV is the mindset infecting some Healthcare workers. You have to meet or combat complaints with compassion.

@@kinyunjarmon8575 you obviously aren’t on the frontlines in today’s medical system

Hi doc... 😊

They should do away with ALL intravenous procedures - the worst is the one where the needle stays within, plastered down, until the next time they need to inject fluids. Whats the idea? So they don't have to do it another time?

@@venkatasivagabbita788 I hope you're joking... No needle stays inside. It's a plastic IV tube that remains in place, not a needle. And how would we administer life saving IV drugs without an IV?

@@RavynSkye617 Well OK, the IV tube then. This is not a joking matter. It is very painful. Yes currently life saving drugs cannot be administered without it perhaps. CURRENTLY! All technology was once the ONLY way to do it - and then SOMETHING ELSE came along.

If you care for your success alone, do not become anybody. Stay home.