Scott thanks for this, & it seems from all the comments below that people are interested in maybe a recommendation for video production, as you state that Jobber is geared towards a different type of work. Would appreciate a video production specific recommendation. Thanks for all your inspiring videos!
Huge thank you for such a great review! I am just starting a washing service and I have been looking at several home servicing solutions. This one seems like the best one for my business.
The issue I've run into with these software programs is that they're not flexible enough on the scheduling side of things. In my home service business I often go to a client's house several times a year but can't know exactly when that will be very far ahead of time. Maybe I'll sell a contract that includes four summer visits, roughly: a visit first week of May, then again second week of June, and then first and third week of July. Maybe it's raining the second week of June and those jobs have to get moved to the following week. The first issue Jobber has with this is that one contract is one job and one job is one contract, whereas my four visits are four jobs but ideally all sold from one contract. So I would have to create and approve four contracts for one client. OK, not the end of the world, but how about when a client needs thirty jobs/ services/ visits in a year? Very cumbersome to create all those contacts, and then the next issue is trying to figure out how to schedule them without being able to pick out a specific date ahead of time because what I do is weather dependant. Think of someone who does lawn weed control for example. They might come a dozen times a year to a property, and their application timing cannot be easily foreseen, it will depend on how warm the spring has been, how much rain there has been, and then they have to have the right weather when they come so it often gets scheduled only a day or two in advance. How do you manage a business like that with a CRM or other software? Because I haven't seen any that can. Again the sales people at Jobber told me to their software can't easily do that.
It depends on the business and the CRM. I know of CRM's that are made to be flexible like that for those exact reasons, but don't have the transactional features. That seems to me, what you're getting with jobber. A way to do transactions that's just somewhat unorthodox. So to try and answer your question, because it's a good one; you manage a business like yours with a CRM by choosing the right CRM that can do what you need it to do. There are a ton out there. Feel free to message me on here about this I can give you my contact info, I don't want to discuss this too much in detail on their thread. I don't want to be disruptive to their thread, and I don't see this as disruptive to their thread thus far. I think you and I have provided some clarity for people like yourself who are looking into using Jobber, so the Jobber rep doesn't have to waste their time telling you that their platform can't manage what you need it to, potentially leaving both parties unsatisfied. Which is fine, it just doesn't appear to be made to manage that, that's my point, respectfully. It appears to me to be made to smoothen out transactions. That's what I'm getting out of this video. So, for someone like you, like the Jobber rep told you, Jobber just isn't feasible. There are other CRM's built to manage exactly what you seem to need. Again, you can message me and I'd be happy to discuss this further with you, I'm not going to discuss other any other specific CRM's with you in this comment thread.
Question: In my business I include tax and labor in the price so I can have a lower markup and charge more for labor. I don’t want to pay tax on labor obviously so can I do that with this? Does it force you to break down materials and labor? Does it force you to show tax? If I show tax for material they can then determine how much the labor is and because the labor rate is high and product cost low they are more likely to give me push back.. I really need a software like this but I keep getting hung up on this. I just want to give a lump sum price. I could solve this by charging a higher markup but then I pay more in tax right?
The things that really attracted me to jobber when I was an employee such as checklist, notes, etc don’t make sense as a solo cleaner for the price. Really sucks that the basic seem to be pointless especially with having a website. Tempting, but frustrating adding up all the cost.
Yes it’s a great app but the down side is you have to pay over $300 monthly to get the full features so as a sole prop is it really worth it when your just starting off
If you’re just staring off, I don’t think you’d need the full features. Just a thought. If the business is thriving, or you have big plans, I’d debate that it is indeed worth it. The time it saves, and extra money it brings should even itself out quickly.
This is true... I had to find options that don't scale the price with users at a crazy rate. I landed on Field Rocket but I think workiz is pretty affordable too... not sure which ill go with yet
@@leesonneville1817 that's a double edge comment.... NOT having software to help run your business efficiently is one reason you may not succeed. If you don't have backend support to run your business, then you need to leverage a tool to help you. Your time as an owner should be focused on getting sales and growing your business. Not sending appointment reminders, collecting payment, etc.
Do you use this for all your companies or just the pressure washing co? Did this replace a different piece of software or is this just in addition to the others? I remember for example your previous videos recommending Tave'. Do you still use that? Thx
I'm using this right now specifically for Pressure Washing, but I'm actively looking to see if it could make sense for my other companies as well. It's really designed for home service businesses.
You would be paying that much every week if you hired a person to do this for you. My question is if you got enough jobs couldnt you just break it down into a small service fee per job..sonit would basically pay for itself?.
With a quick search I found that not only is what you said untrue, there are also other options for those that can't afford the highest package... pre tax, $42/mo low-end, high-end $240/mo...
Any good apps for local delivery services? I deliver goods throughout town furniture/ lumber etc things people buy but can transport due to the size of their vehicle
How long does the emailed customer link last? I can see customers going back through their email and clicking on an older link only to be frustrated that their being prompted to create an account.
I think it lasts as long as you still have the order or quote in the online portal for them. The only way it would disappear I assume is if you delete the quote or order.
Be careful. Takes forever to receive money. 5-7 for first time and 2-4 business days after that. For the high percentage should be quicker. Don't take deposits if you need funds quickly. Will hold up whole job
Marketing. That's the most important part of that, and this video isn't about how to get more leads for your business unfortunately. Follow my channel though, I talk a lot about that type of stuff.
@@scottmckenna Scott, right now Im just a 1-man op, doing it on the side of my full-timer. IF I wanted to keep things as simple as possible (for now, with hopes of taking off next spring and gokng all-out), what can I use to simply get paid? Yes, Jobber will be what I likely go with, but right now it's just me, and I simply want to be able to get paid in whatever manner my cust. Prefers. Thank u! Dave
Hello Scott, how can you advertise to your client/public your jobber account. Are you given an specific link or website that you can used in your marketing content.
Everyone is different, but you should just make sure that your terms and conditions keep you covered from anything you wouldn't want people complaining about.
Love the video, but jobber has been an absolute nightmare. The UI is contrived and bloated with redundancies. I also have yet to be paid for the jobs I’ve completed. Looks nice, but in practice has caused me lots of stress, time and money.
@@Snickerv12 I get what Johnny is saying jobber was kinda confusing to me... currently using field rocket and liking it. Ive thought about House Call Pro but i think its pricey and also pretty complicated. Have you tried it?
Like any software, you have to use it and learn it. All new software seems frustrating at first. Believe me when I say that Jobber is outstanding for service based businesses. We use square for our bakery but I wouldn’t use it for a service business.
You make it sound so quick and easy but if you actually fill in all the info you just spoke about (per customer) that would take 30 minutes minimum (per call). how is the info on the mobile integrated with the office systems? It would have been nice if you simply stopped talking so much and actually went through a call from beginning to end including the filing of the completed info at the office. Now that would have been helpful.
It’s a great moment. If $50 per month breaks your business, then you might want to rethink your pricing. This software is a no brainer. Makes you so much money.
I feel like I’m the only one that’s just hates all these software crms. So over complicated and a bunch of tools small biz couldn’t care less about. I just wanna be able to open my phone put in a new leads info and time with out jumping thru a million hoops I’ll just keep writing peoples info down in my notes running a half million dollar a year biz off my fucking notes I really small biz owners needs to make software for us because all these programs are over priced and straight garbage not flexible enough
Jobber definitely isn’t complicated at all. Like any CRM, it takes a little bit just to get your initial setup but once you do, it saves you so much time. It’s also far more professional to use this type of software. It takes seconds to open your phone like you said and put a lead in. Perhaps you’ve never tried jobber.
@@scottmckenna I just did a 14 day trail and they even had a rep call me and try to see if they could curate the app more for my personal needs and it just wasn’t possible.
Yes, but they increase your subscription price which was tough for me because it gets pretty expensive. I never ended up trying house call pro, I'm currently using field rocket and have been impressed...it stays cheap
