We had 54 good quality panels and inverter etc installed just over 12 months ago in Adelaide and recently had a "dark start" battery and hybrid inverter installed with one of your recommended SA installers and to be frank it's been a nightmare, and yes I sent you an email outlining my concerns and currently woking through a number of persistant issues. I now realise that when you do your due diligence and part of this was using information from Finn Peacock's site, you need to consult widely to be informed, don't just listen to the glossy brochure spiel or recommended installers.
Hi Finn, I opted for REC Alpha panels (370W) based on their reputation for quality. However I have these bl00dy busbar marks on my panels which has taken the luster off the REC reputation for quality in terms of my decision to pay extra for REC. You published my story on SolarQuotes regarding the issue and whilst I have a response from REC (extremely technical I might add) attempting to allay my concerns, I can't help but feel a sense of REC wiggling out of their responsibility to replace the 29 x panels in question. I bl00dy paid for the REC quality to mitigate this occurrence, they took my cash and are nowhere to be seen when I need them. Why didn't REC state that the busbar issue may occur on their panel brochure? More sub-par antics from a large Corporate. The 11 x Trina Vertex S+ 415W panels I added to my system (now 15kW) are a better buy. Given your standing in the Solar industry would have a contact at REC that I can plead my case with? Kind Regards, Tom
Would you recommend ? 4.6kw TW panels with Solax 4.2kw inverter to replace my current low efficiency system (faulty inverter with two panels failed), in every dollar count situation, i have been told 4.2/4.6kw inverter are very limited so SolarX is better choice now.
We posted a couple of examples of Trina dropping the ball on warranty. But this shows that those seem to be isolated incidents, and the installers' general opinion is that Trina usually do the right thing. We aim to be transparent.
