The correct way to answer the call | Telephone communication skills course Episode 2 | Answer business call
Each of us certainly deals with customer service or the call center in some way in our lives, so imagine with me how many times you ate the call center and from the first time the employee answered you, you wanted to hang up the call or felt something wrong, and you wanted to talk to a manager other than some other possible behaviors We agree with her. We met her a lot. That’s why in today’s episode we will talk about the correct way to start a professional call that will leave a good impression on the customer from the beginning, which of course will reflect positively on the way the customer deals with you and will make the rest of the call easier for you.
Some wrong behaviors to answer calls
• The employee responds with a voice that is lazy or sleepy
• The employee responds in a manner that is a kind of coldness and lack of interest
• The employee responds nervously and his voice is sharp
The best way to answer the call professionally
Yes, it is a call that must begin with a salutation or greeting, and the beginning must have a need called Positive Start, meaning there is energy, vitality and a smile on the face so that the customer conveys the feeling that you are present and ready to receive the call from him and that you are interested in hearing his inquiry, request or problem
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The video of the proper way to use the Hold Hold - • الطريقة السليمة لاستخد...
Inbound Call Center video - • أهم انواع الكول سنتر م...
Outbound Call Center video - • أهم انواع الكول سنتر م...
Offshore Call Center video - • أعرف يعنى ايه Offshore...
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15 окт 2024
