The Customer Tried To Say It's My Fault... Xbox One S No Video Output Warranty Return (And Refusal!)

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26 янв 2022

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Комментарии : 296

@JonoHalle 2 года назад

You need to start marking stuff using an ultraviolet pen. I know someone who repaired one of these, and someone swapped the entire board out and tried to say it's still not working, until my friend told them it was all marked with a UV pen.

@gregthemechanicman Год назад

and now you just gave away the secret.. guess I'm buying a UV pen and an ultraviolet light to defeat his entire security method lol..

@cyphaborg6598 Год назад

@@gregthemechanicman you can still hide it lol, it's not going to be in an obvious place.

@ryanboutr7756 Год назад

@@gregthemechanicman at the end of the day, you're better off being a good person and not trying to rip off someone trying to help you. Ya know

@TheOccupants Год назад

Had a customer say a ps3 slim wouldn't read games 3 weeks after I installed a new optical drive. Found a guitar pick inside the drive. Charged them our bench fee and they said it should be covered. $30 for something obviously not our fault, and they were livid. Had to stand our ground and charge them the diagnostic.

@Handlebrake2 Год назад

@@TheOccupants this is why I don't do repairs for customers and resell after fixing.

@jeffg9058 2 года назад

What kills me is how people buy an expensive game console and just beat them up. I've watched many repair videos, you can see scratches and damage all around the HDMI port like they drag the cable all over trying to force it in, you know they crank the cable side to side to unplug it too. It keeps you in business but makes you wonder why they don't take care of stuff.

@kalen01 Год назад

kids

@Paperghost 2 года назад

Better record keeping saves the engineer from malicious claims. With your camera equipment its entirely feasible for you to record and share with the customer diagnosis, repair and final testing. The customer is NOT always right.

@HavingFunRepairs 2 года назад

It's a business, it's should be expected that you would have to make a business decision. Cannot please everyone all the time. Great video!

@lucaspagan3576 2 года назад

Agreed! This customer likely damaged the port then thought they could get a free replacement.

@TheCod3r 2 года назад

Thanks mate. I agree, we can try and keep most people happy but we won't always succeed

@ejeckk 2 года назад

I've had several customers come back at me 2 or 3 YEARS later saying their device isn't working and that we were the last people to work on it. EVERY SINGLE TIME The problem they are having isn't even related to the problem we fixed. We fixed a USB-C port. Customer (and I used that term quite loosely) brings the device back 2 years later and it's OBVIOUS it has been dropped or has water damage. Then when I refuse the fix, they post a bad Yelp review. Well, reviews go two ways. I post the customers' names, what the problem was when they first brought the item in, and what the problem is when the 'customers' brought the item in 2 years later. There is bad service AND there are bad customers. Good one on you for refusal.

@colinboneham7387 2 года назад

I think your spot on with our thought process, the first fault being a hdd problem is not the same as a knackered hdmi slot, which poss could have been done by putting the cable under tension hence pulling the socket apart or the hdmi cable being pulled out sideways or roughly.

@microgamingrepairs1981 2 года назад

I had only one customer come back to me 2 months after I replaced their PS5 HDMI Cable, port was completely destroyed. They understood completely that I couldn't cover it however I did discount the repair slightly just to help them out. Thankfully they were very understanding and didn't argue it at all.

@12345....... 2 года назад

It's incredible how destructive some people are to hdmi ports

@TheCod3r 2 года назад

Yeah I think you can be a bit empathetic but definitely not work for free

@mitchyk 2 года назад

I offered to fix a PC for free. It ended up costing quite a lot of money in the end. So before i bought the parts i told the guy and he called me a scammer and said i should do it for free like i said i would. I told him it looked like a dodgy RAM module and i had several lying around so was going to use that. It was actually the motherboard which meant new board, new CPU, new RAM etc, as it was quite old. He kept on how i was trying to scam him so i gave it him back and told him to try elsewhere as i was a "scammer" He came back a week later after trying 3 other places and said they were all trying to scam him as well but i was only scamming him a little. Needless to say he didn't get it fixed. Some people man.

@arnolduk123 Год назад

So you told the customer that it was the RAM at fault and offered to repair it for free. The customer trusted you and your advise as you were the professional that knew about fixing PC's. Turned out you were wrong and you really did not have a clue what the fault was and then told the customer it was going to cost them alot more and a replacement board. I'm not surprised the customer thought you were a scammer. Sorry, but the fault was entirely yours. A more professional approach would have been to offer to diagnose the fault for free and then provide the cost to repair it. But you provided the cost to repair it first and that was for free, nice gesture, but without knowing the exact fault, quite a silly and costly mistake.

@mitchyk Год назад

@@arnolduk123 Wasn't a customer was a friend of a friend. Also so what? He called me a scammer and i refused to do any more work for him. End of.

@arnolduk123 Год назад

@@mitchyk Yes, I understand, been there myself. Repairing things for friends never ends well.

@mitchyk Год назад

@@arnolduk123 Especially when those friends are smokers and have been repeatedly told what it will do to their electronics!

@rogernichols8150 2 года назад

You're a great tech mate....so enjoy your videos please keep them coming and here to help get your videos out to everyone to enjoy...cheers mate

@TheCod3r 2 года назад

Thanks bud much appreciated

@jamming8519 2 года назад

Dude, don't let that customer get to you. I've watched a lot of your videos. I know you didn't make a mistake! (sub'd) : )

@TheCod3r 2 года назад

Thanks man. I don't mind the odd customer trying it on, it makes good content lol

@BigT73 2 года назад

You really need to be logging everything as you may end up in court. Quick photo of the repair and your always covered 👍

@MrAdamg91 2 года назад

Awesome fix. i don't know why but it's satisfying watching things get fixed

@TheCod3r 2 года назад

Thanks mate, it is very relaxing 😌

@andrewshearstone1101 2 года назад

Awesome job on the repair and love the fact that ya ifixit kit looks well used and loved just had one for Christmas love it

@benthebossjackson4388 2 года назад

excellent video bud! totally agree with u! some people have no clue the time u put into doing these fixes! the loss of earnings/time and they all expect u to do it for nothing, when they clearly took the piss

@anthonywyatt8060 2 года назад

Thank you for your videos that you do. Very informative and you have considerable amount of skill & knowledge. I would trust any and all my consoles to you as I know they'd be in good hands. I feel you are correct in your statement and would charge the customer again. Your video on the repair you did serves as proof as you diagnosed the original problem, and resolved it. You don't even have to supply the video, just respond with the link to the repair video and he/she can see for themselves that you fixed it the first time and shouldn't have to eat the cost for time & parts of yet another repair of the same issue. Hopefully when you explain it to the individual that you did the repair for they understand the reasoning behind why a warranty repair is not possible. Either way, keep up with this channel as I love the content and look forward to more of it.

@Githnaur 2 года назад

If the underlying cause is a different issue, its a very straightforward reject. 5 mins in and it looks like the HDMI cable was ripped out by pulling it up from the case and damaging the port. BTW, glad to see the extensive use of leaded solder - the solder glue crap we see now in electronic products is the major cause of failure where they run hot and shatter causing dry joints (hello PS3 etc!)

@instanoodles 2 года назад

My #1 rule is the customer is always wrong until proven otherwise.

@ZZZ-z9n3n 2 года назад

#2 rule, the customer always lie (by omission) #3 the customer become stupid as soon as he became a customer #3.1 you'll become the customer someday

@arnolduk123 Год назад

You can't run a business with that attitude, your business needs customers so why see them as bad people. By your #1 rule it seems you are always right until proven otherwise. Respect your customers and they will keep you in business longer.

@jayc2469 2 года назад

I've just subscribed as I love your methodology and repair style! One tool own that you'd find useful is a Velleman Desoldering Tool that runs off mains. It's essentially a Solder Pump running through the middle of the iron and it works exceptionally!

@dwightdixon8508 2 года назад

I’ve never been a fan of the fit & finish of HDMI ports. IMO they’re poorly engineered having absolutely zero structural integrity around them which makes them the weak point when compared to robust HDMI cables that protrude too far out from the console and the slightest bump can cause failure. You’re a trustworthy and wonderful lad. Keep up the great work and videos!

@TheCod3r 2 года назад

Yeah ports in my opinion should be a lot stronger. I'd prefer a magnetic port to be honest. Apple despite their flaws have the right idea with the MagSafe :)

@jaketzi8816 2 года назад

@@TheCod3r There is MagSafe style magnetic HDMI adapter available. Would it be good idea to include one to an port repair, at least an optional??? Weakest point should always be cheapest and easiest to fix. With magnetic connector, all it need is just plug it back together.

@marlbro-2473 Год назад

That HDMI replacement looked better than the factory one next to it. Nice job mate.

@dragonkam 2 года назад

You literally answered on my question from comments under your last video about flux in DDR slots.

@ahenson05 2 года назад

Defo the right decision and I learnt to use hot air on my anchor points when fitting cheers

@Dmiliunas 2 года назад

First 🤣 Some customers think they can tell you to Jump and you will ask how high......

@TheCod3r 2 года назад

Haha nice

@TheCod3r 2 года назад

Yeah I do like to help when I can, but sometimes we just have to say no

@pcvitamins 2 года назад

@@TheCod3r bro we just had customer come after 3 years and ask for there macbook back it must be fixed loool

@markae0 2 года назад

@@TheCod3r If you had a 360 photo of this unit when you first handed it over (repaired) without the broken HDMI port, then it is a no argument.

@12345....... 2 года назад

I'm going to check out the hdmi on my receiver that functions intermittently. Perhaps some careful bending can snug it up

@luckyseven8572 2 года назад

No doubt about it. The misalignment of the pins caused blowing up the video chip. Soldering skills are top notch.🙂

@harounsahnoun 2 года назад

Always enjoying your videos brother , very informative

@RCDEPENDANT Год назад

Subscribed mate!!! Hello from New Zealand 🇳🇿

@stevedebeukelaer1424 2 года назад

You are correct for not serving warranty. If the damage te hdmi connector then they are in fault. Good job Phil

@TheCod3r 2 года назад

Cheers mate

@anomicxtreme 2 года назад

As a repair shop owner myself I've had to learn the hard way just how shady some people can be. I now go through the lengths of marking any parts I replace and noting the serial numbers of the console, etc. I've had people send me a completely different console claiming warranty and numerous other little things they try to pull. Most people are great and are genuinely happy but there's always those few that will try to take advantage and they don't seem to realize that not only are we very good at repair, but because we see it all we're extremely adept at figuring out how things were damaged and don't work.

@HD-wf3bp Год назад

I'm going to take these tips to heart when I start my business soon. I learned how to solder and everything so now I need to learn about starting a business so these tips are great :) thanks.

@NiccKennedy 2 года назад

Drawing the line or saying No, is not always the desired outcome. Some times it is necessary. Warranty repair does not equate to you must fix and cover the cost because you touched it for repair last, which i have found can often be the mindset concerning customers and warranty repairs. Had to edit to add, great content Phil, as always!

@MasterPredator93 2 года назад

How do you decide how much to charge for any work? Like an HDMi port replacement. I'm asking because i'm an amateur but if i end up doing any work i wouldn't know how much to ask at all! Thanks, nice video!! Love watching passionate workers

@TheCod3r 2 года назад

Generally I aim to make around £50 profit per job, apart from on PS5s and Series X because they're more tedius having so many screws. I like to set myself a profit goal because that way I'm generally earning around £50 per hour while I'm working. If I could get enough work in to actually work 10 hours a day I'd be raking it in lol

@TheKatr2 2 года назад

Bravo my friend You do the right thing

@laboratorioassembler Год назад

Hi! Very nice work!! How many °c for soldering the 75dp ic? I'm always worried about burning it when reflowing it.... :(

@Dabbin_ON_Em_90s 2 года назад

You still one of my favorite repair guys mate. You and Steve all no fixes are never the repair shops fault if the customer already attempted

@TheCod3r 2 года назад

Thanks mate. Sometimes we can't fix them, but then sometimes the customer just destroys it beyond repair

@Dabbin_ON_Em_90s 2 года назад

I sent you an email to your repair website and would love you to repair some 2 PS4s for me one Pro one Original PS4 115A model SAB-001

@TheCod3r 2 года назад

@@Dabbin_ON_Em_90s I don't think I've seen the email mate. I'll try and find it

@johnfranklin177 2 года назад

You shouldn’t have to try to justify yourself bud, you do honest repairs for good prices, you’re never gonna make everyone happy and there’s always a chancer in the line up

@anthonyboccardo2726 2 года назад

I agree with how u handle this and still tried to look after the customer, i would have done the same, i may have charged for an encoder too though as u can clearly see both was at fault but as a returning customer u can let these things slide at least once. Only suggestion i would give is to make sure u document more on what u do on their consoles etc... even if its little things. It just covers ur arse even more, plus u dont have to ever think back on work regardless if its out of warranty that u may have done previously. I mean what if this console had those repairs done in the past and u had no way of knowing it was ur work? Or they kick up a stink after finding out they have to cop the repairs costs? Ive had people try swap out entire mother boards etc.. to try claim for warranties, Not often mind u but it does happen.

@mattmozz 2 года назад

I would like to say firstly I enjoy your video's 👍 I to also had a business fixing consoles and laptops ect. I would like to say good on you for 3 months warranty but I think it's to long, I myself only offered 1 month as i found if something was to go it would have done with in that time span. I would also like to say I to had people doing the same thing eg braking the same part again. I would tell my customers that if the same part (eg ports) was clearly damaged again that it was not covered by the warranty. I only do repairs now for friends or family now as I can no longer afford the time to do it. I do miss it a lot as I enjoyed the challenge as I can see you do trying to fix things 👍👍👍

@chris_hertford 2 года назад

Back when I repaired power tool batteries had some come back internals were rusty as hell had blatantly gone for a swim, sent pictures to the customer they couldn't argue!

@justinmartin7324 2 года назад

Honest Video always got to stand your Ground

@TheCod3r 2 года назад

Definitely mate. Sometimes we just have to learn to say no

@TheStehaze1986 Год назад

New subscriber, fascinated by how you do it, does it take long to learn all the parts and there voltages?

@CiderPang27 7 месяцев назад

Just got a one s free from work with a no video output. Boss replaced the hdmi port, (yet to check his work). I've tried the 3 button start up but no recovery screen. Hopefully replacing the encoder will sort it.

@hyzenthlay7151 2 года назад

Hi, really like your videos, I find them really relaxing to have on in the background whilst doing other things, not to mention learning new things. Can't afford a subscription along with everything else, but you can have my free Twitch Prime sub (just done it). Keep up the good work!!

@100SteveB Год назад

It amazes me how people manage to damage ports like that these days. Totally understand it 30 years ago when you had a console sitting in the middle of the floor between the tv and sofa, with leads stretching between the two. But with modern consoles and wireless controllers, I cannot understand how they get broken so often. I have an original xbox sitting in the cabinet under my tv, a 360 sitting on the floor beside the tv, and a xbox one s sitting on the shelf right next to the tv. They never have to be moved. The only ports i have ever had to repair on any of the consoles I have owned were the joypad ports on my old Megadrive, and even then it was just cracked solder joints on those old style 'D' connector ports. Still, when your in the repair business long may they carry on breaking ports!

@leroyreed1215 2 года назад

You do a good job list of work you do mate good call

@melissaash5264 Год назад

Hey, Thanks for the video's! Can you share a link to the low melt solder you use? Please? I can't seem to find it. Thanks so much, Melissa

@cens0re Год назад

Best drinking game whenever The Cod3r says “To Be Honest “ take a shot 😂. Love your vids bro keep up the great work

@toddjohnson5692 2 года назад

I used to sell computers when CRTs were common. I had moved to a different branch of the store and a guy came in with his monitor complaining it was broken and he wanted it replaced and a new warranty for his whole system. I took it to the techs and they said he had returned several components for warranty replacement and extension in the past. Sure enough the CRT displayed gibberish. I twisted the horizontal control about 10 turns and it was fine. So I asked the guy if he had little kids in his house who might have done it. He turned red, said 'no' and left the store never to return (yay!)

@parteibonza 2 года назад

I'm reminded of that snipped in th emovie Mallrats when he asks Ben Affleck's character about "the customer is always right".

@nusiel 2 года назад

Hey Phil you should get a fume extractor while you work with leaded solder

@TheCod3r 2 года назад

Yeah I do have one I just need to find time to fit it into the new workshop

@yojordon6401 2 года назад

I love your content bro I found you last night watched for like 3+ hrs. 😊😊😊😊😊

@TheCod3r 2 года назад

Thanks mate, I appreciate your following and support

@michaeljones9427 2 года назад

Me too!

@george420 2 года назад

Can a thorough dusting be done on either ps4 pro or Xbox one S, without disassembly?

@PghGameFix 2 года назад

I did an xbox series X before Christmas... and a week after new years... they said it wasn't working. When I got it back... the port was ripped from the board. I gave the guy a discount because his kid did it... but I hate when customers try to make it like it was a faulty job. Good work, and make sure to charge the customer.

@TheCod3r 2 года назад

Yeah I try to look after them but the customers have to understand we can't work for free. Our time is precious and when it isn't our fault we need to charge them at least a discounted rate

@jayfowler4747 2 года назад

I've been dealing with repairs for customers through a shop or in their homes for over 20 years now and I can say the general public are expecting more than ever now and if its a quick 'terminal' diagnosis a lot don't even expect to pay a call out charge... they only see the 10 minutes your there and not the travel time plus the rest of your expenses. Don't get me started on customers... some are great, but there's getting to be more that spoil it for us all.. 🤬

@arnolduk123 Год назад

Moaning about it won't help, you are in that business for a reason, if you can;t deal with the odd few that expect more than you can provide, do something else. I've been in sales for over 20 years and I can tell you some stories but I don't let the negative customers reflect on my attitude to the customer or the services that I provide.

@matthewtooley3771 2 года назад

What about if it was the encoder that failed and they broke the hdmi port by accident by keep putting it in and out and wiggling it thinking it was that at fault? If so that should have been a warranty repair and charged for a hdmi.

@jibikart3828 2 года назад

Is that the RU-vid best thumbnail of 2022

@brian1979atlive 2 года назад

do you repair lg pk7 speekers mine will turn on for about 4 sec on batterys then off again but works fine on power lead

@jamiefors5062 2 года назад

Everyone wants these things done but don't want to pay, I'm in a trade myself and people don't realise that there's a cost (of course) but I have to pay for tools, van, petrol, parts, no-one ever takes this into consideration........you stick to your guns mate, fair play

@kroosgiro 2 года назад

Any idea why the fan on my series x is making a clicking or cricket like noise? It doesn't happen all the time. It just sort of comes and goes.

@Pholiage 2 года назад

It's common that consoles are put in a cabinet under the TV. What tends to happen is that people push the console back into the cab and that bends the HDMI cable plug. So damage like this is easily done.

@jonathaningram4672 2 года назад

I agree, if something failed circuit repair wise like a chip that you'd replaced warranty would be valid, not for physical damage by customer.

@TheCod3r 2 года назад

Yeah if it were the hard drive in that case I'd have covered it, or if there wasn't any user damage I'd have probably just swapped out the retimer for free

@joesaiditstrue 2 года назад

I recommended a guy in the UK to seek you out brother, he's got a laptop that needs a USB port repair, peace ✌️

@eathenalexander2836 2 года назад

Think I remembered the vid you did this one on before …I do think u changed the encoder but it was the hard drive ….anyway phil …as always great fix

@Private-Hudson 2 года назад

Couldn't agree more Phil. Stick to your guns mate and as always a very nice job.

@evidentsavant12 2 года назад

Must say never seen the use of a soldering iron with a hot air gun. Good technic for not increasing the air flow of the hot air gun and getting more heat into what one is soldering. Thank you and customers are not always right but great customer service is about satisfaction, and keeping your customers as customers. You are not wrong.

@silent9pc 2 года назад

It's definitely a good technique for heavy grounded boards. I've done this a lot combined with a board heater underneath on super thick aerospace boards. It can help solder flow tremendously!

@AlexSilva-cc3zi 2 года назад

friend which soldering iron station do you use

@nightsaber2272 2 года назад

Little tip: you can solder that seam on connector to enforce it.)

@TheCod3r 2 года назад

Maybe but if the console is treated properly they shouldn't break, good tip though :)

@deadprez1985 2 года назад

So the tdp 158 encoder works on all consoles? The x and the s?

@matthewparkes3823 11 месяцев назад

so knowing this customer didn't follow initial recommendations relating to the HDMI lead, what if they continue and dont change their lead this time around and it comes back a third time, this time with the same issues with the HDMI port or encoder because of their doing, technically if it comes back within 3 months would you have to do it under warranty or can you prove its customer fault and charge again?

@repairsnstuff Год назад

get yourself some void stickers and bang them on your parts you replace, or maybe some UV pen type so you can mark parts.

@Tysman909 Год назад

The hdmi port can be bent back into shape easily but replacing it is good

@John-oo9xu 2 года назад

I have had many xboxes with a hdmi port like that one. It always worked properly. You should have tried changing the retimer first and test. However the port tells the story that the Xbox is moved alot which can be harmful for the retimer if the user connects the hdmi cable while tv or xbox is powered on. Thats the reason i dont give warranty on these chips.

@Daniel-dl6fp 2 года назад

I just recently got a xbox series x for retail price and i got it to replace my old xbox one s that had a hdd i had it for 4 years and it was getting so slow and the frames where dropping alot but wow the series x console is so quick and the image qualitt is so good i like how i can see on your channel that you fix loads of different consoles your videos are so entertaining keep up the great work

@h4x0rm1k35 2 года назад

Was the bootanimation re-added to the drive when it was replaced? Might be the reason for the long delay!

@leshall1934 2 года назад

I think that's what's happened I think the xbox would have worked with the hdmi port like that. If he tried it first and waited 40 seconds for it to come on because no green boot screen. I think that's why the customer as wobbled the hdmi cable thinking why won't it work after its been repaired all because of no boot screen

@weazeldark3983 Год назад

I'm surprised that people don't use a short extension leads save hdmi ports

@adredy 2 года назад

do you spot something like bad quality parts like a hdmi ports or most of them are ok ?

@TheCod3r 2 года назад

I do get the occasional port which will have bent pins but 95% of them are perfect :)

@sasuke0poons0all 2 года назад

As someone who works in a tech shop how do you not have extensive notes on your work orders? Not trying to be a prude but every order I take in has extensive notes, tracked by serial numbers, etc.

@TheCod3r 2 года назад

I do, but I only keep them for 3 months. Customer info shouldn't be stored longer than absolutely necessary to provide the service required. Storing data for longer not only clogs up databases but also puts personal data at risk of breaches, so I delete data after 3 months

@MirceaD28 2 года назад

The owner doesn't know that his cable has a push tab to disengage the connector in order to pull it out. And he just pulls it out directly, thus the locking pins force the metal shroud of the port splitting it apart.

@ProffAndy 2 года назад

I've never seen a HDMI plug with any push tab. HDMI plugs are designed to be simply pushed into the socket and pulled out to be removed. Obviously only gentle force should be applied and alignment should be checked when plugging in. Damaged to HDMI sockets usually happens if a plug is incorrectly aligned and force is used, or a plug is removed by yanking the lead, or even in someone trips over a lead.

@aaronderossett3998 2 года назад

what about the solder on the hdmi input pin? on the underside of the board, you could see that the top right pin on the screen wasnt soldered.

@TheCod3r 2 года назад

It was soldered, it's normal for that specific pin to not meet up with the other pins. I'm not sure why, but that leg is smaller so all you can really do is flood it with solder

@aaronderossett3998 2 года назад

@@TheCod3r I was wondering. Thanks for the answer letting me know, i learned something new

@spacekees102 2 года назад

Very nicee solder joints. I cant help but notice at 18:00 port number 3 the right top side seems like theres some solder missing? I know thats not your job but was wondering if thats normal.

@TheCod3r 2 года назад

Thanks 😀 yeah to be honest I've noticed a lot of through hole components on the one s have a pax with solder missing. I think it's some sort of manufacturing process

@spacekees102 2 года назад

@@TheCod3r Ah okay! Interesting thanks.

@Tree0L Год назад

record the repairs you do then make a list of what you did and changed and mark them with a uv pen or serial numbers etc

@kikihobbyrepair 2 года назад

Good job mate 😉

@douldoum752 2 года назад

Incredible Chanel bro# genius 👍

@ilove_music472 Год назад

Classic with the HDMI cable there how if youv never done this then your missing out! :) iv done this a few times doing other repairs on other stuff and you just look around and hope no one seen you doing it ahhaahha felt so familiar watching that there, im more used to doing it with a power cable "Why is it not powering on ohh yea powers not switched on"

@tommeier2299 2 года назад

could someone enlighten me what kind of british dialect he is using? I've never heared it before and it was a bit hard to get used to it but after watching several videos, its a lot of fun to listen to him.

@TheCod3r 2 года назад

We have regional accents here, someone born 2 streets away can have a different accent 😂 mine is West Midlands, or rather "Yam Yam". The reason it's called Yam Yam is because we say the word "Yam" instead of "you are". Well, most people around here do, I don't like saying it 😂

@barry4951 2 года назад

I clicked thumbs 👍 up from 999 to 1k buddy 😀

@collcollk4662 2 года назад

Would you like some plastering on the wall? Good channel. 👍

@TheCod3r 2 года назад

Thanks mate, I quite like the solid brick to be honest

@matter509 Год назад

Might need to keep better records so you know for sure what repairs you did.

@arnolduk123 Год назад

When offering warranty if you are specific on what is covered then it should not be an issue. But for the low cost and simple procedure of replacing a port connector and to keep a customer happy, considering they have paid for a repair recently, I'd replace it under the warranty. Repeat business is worth gold and having satisfied customers is what keeps you in business at the end of the day. There is nothing to stop you charging for new replacement parts though. By the sounds of it, this customer could be quite a regular punter, they seem to have a good knack of breaking things 🤑

@miket9549 Год назад

How do poeple break these ports i always wonder ive owned my ps4 since new release and its never been broken

@hughackinson1263 Год назад

I would say dealing with warranty repair is something everyone in the repair world faces, and sometimes you have to stand your ground and refuse a warranty repair is you have valid reason such as it's a different unrelated fault or the customer has damaged it.

@JonesyGSi03 2 года назад

Hi mate, great videos as usual, I have an Xbox one s and got a problem where now all of a sudden when u turn it on - it only stays on for 20 secs then powers down, what do u think it will be

@leshall1934 2 года назад

Fan

@JonesyGSi03 2 года назад

Fan works, I’m thinking hard drive tbh

@muffindell 2 года назад

There is no need to justify a repair, customer fault for not changing cable, good work

@kwabkwaowusu4795 Год назад

i want tools how can i get it please

@ikke242 2 года назад

Phil if you have a xbox one cod aw version and you change the hard disk r the special sounds gone ?

@TheCod3r 2 года назад

The sound is stored on a little chip on the front panel where the power button is, so changing the hard drive won't change anything

@ikke242 2 года назад

@@TheCod3r ok thanks m8

@Chris-cz6hn Год назад

You probably wont be seeing this But I would LOVE to know the Temp your soldering at (I think I do it waaayyy too hott) and the tip size your using for the work you do.

@TheCod3r Год назад

I do see all comments, just don't get time sometimes to reply to them lol. Personally I use 400⁰C on the soldering iron and don't normally change it at all. Sometimes I do need to go hotter if it's a large area but for the most part 400⁰C is fine. My go to tips are a knife tip (not sure on size) or a B15 bevel tip. Back onto the temps, the hotter you go, the more you'll burn the flux, so generally it's a good idea to find the minimum temperature needed for the specific board and go with that to prevent cold joints :)

@Chris-cz6hn Год назад

@@TheCod3r Thank you , I always seem to vaporize my flux right away and when I was watching this video I noticed how you were able to solder without causing a ton of smoke so Thank you so much for replying to my comment that really helps alot.

@ajmickyplays7236 2 года назад

I live in the Caribbean and sell/repair phones for a living. I sold a guy a used phone and told him he has 2 weeks warranty and within that time he could return it for a refund or exchange it for a different device , 6 months later he calls and ask for a refund because the battery won't hold a charge, so I offered to order him a new battery and pay the shipping cost and he'd pay the cost of the battery, which would have been USD $10 but he refused and demanded a full refund. I explained to him why I can't do that but he started insulting me so I just ended it right there.

@kamikazekk-df4vz 2 года назад

Sometimes customers asked me to give him warranty because he is just one month out from the one year warranty coverage, so............

@MrSteelrat 2 года назад

Did the customer try to insert the HDMI cable upside down????

@tezzarrific2897 2 года назад

anyone noticed that on hdmi in port one of the earth legs was missing solder, looks to have been missed at factory. 18:56

@TheCod3r 2 года назад

That's normal mate, it's always got one leg missing solder

@tezzarrific2897 2 года назад

@@TheCod3r no worries.

@Monsterenergy2011 Год назад

I don't blame you don't let the customer take advantage of you if you told them they should change the HDMI once and it came back again then it should technically void the warranty because you told them the first time good job on the fix one less system in the landfill