Thanks for commenting! Yes, indeed! It must be a mandatory focus of all services providers to understand the realities regarding customer experience. As, I shared in this video I believe customer experience is measured in the intersection between the digital and physical worlds!
Copying or Xerography made typists obsolete when Xerox Haloid company launched the product. They improved a significant business process at that time. I would have been wise not to get addicted to the black cocaine called toner. But keep actually doing what you are good at: creating value for customers. I'm really hoping they reinvent themselves and find a way forward. But it will require a hell of a transformation and leadership qualifications.
Xerox has lost the ability to give a Great Customer Experience and instead focus on only trying to give their stockholders and executives more money and not take care of their real customers. That is why they continue to shrink in size by over 10% year over year!!
Thanks for commenting Jeff, Xerox and all the industry's actors must undergo a reinvention. Those providing business print services are all facing the challenges caused by the industry's end users' digital transformation. With those challenges comes opportunity as well. Some players have no plans, and others do. Xerox is doing what it must to satisfy stockholders, which is a must for all public companies. Most of us have retirement 401k accounts and other investments and depend on those investments to improve. I expect all organizations to pay attention to profitability and innovation to secure their place in the future. We see some in the industry chasing revenues as they eliminate profitability. Xerox is an iconic brand, and yes, much has to change. Xerox is forging ahead with needed changes, and I assure you many of these changes will not benefit the industry's status quo. We are heading into uncharted waters, and it will be those leaders who can look into the future without the interference of memories of the past. The senior leadership at Xerox understands that and is equipped to perform as needed. Interesting times ahead.
Xerox only survives because of government contracts. They buy business at little profit at best. I am a 35 year veteran of the industry and there is no doubt they would be out of business without the US government contracts!
@@RayStasieczko Thanks for your reply. Xerox has been in big debt forever. How do they stay afloat? By the way...Good friend and ex VP of C. Zimmerman...Interested in your answer. Leadership at Xerox has been awful for years according to ex managers
Ray, xerox bought the state of il. Business by no profit in the machines and service at .0025!!! I worked for a dealer that xerox bought and destroyed the company!!! @@RayStasieczko
@@jimberry4871 when you understand their debt and realize they have a leasing portfolio which represents a large portion of the debt total. It's one of the reason they formed an alliance with PEAC solutions.
