Rude staff that had no qualms about opening your door after banging on it loudly and not giving you a chance to answer. My stay at the hotel began with a staff member banging on my door then trying to open it without giving us time to even set our suitcases down. I guess a previous guest left clothes in a plastic bag and she was there to retrieve it. The water smelled awful. A man in a vest and a security guard came to my door with a vague and brief reason to search my room randomly. I felt harassed and uncomfortable. I went to the “presentation” where they regurgitated a long sales pitch and pushed their product HARD on us for over two hours and then were extremely rude when we said we weren’t interested. I had to say I wasn’t interested many times. When Rachel, a representative of blue green vacation saw that I couldn’t afford any of the packages, gave Alejandro (another rep) a dirty look, shot up from the table and angrily muttered “thanks for your time!”, before storming away. She didn’t say goodbye nor escort us to a door. We felt bullied, insulted and shamed for not purchasing their points. Horrible experience. Would NOT recommend. Not to mention the dirty, shit stained comforter…
