I hope you guys read these, my GF bought us 2 VIP ticket experiences, and we didn't get the email that the other local fans in Prince Goerge recieved. she loves you guys and spent the money for this experience, and we didn't get the email you sent out 3 days before your show to tell us where to be and what time to be there.... we didn't get the merch, the lanyards or anything promised in the VIP experience.... where are my answers? where's our refund?