Hey EVERYONE! I just got back and PART #3 is now LIVE! Make sure to watch after you've watched Part 1 & 2. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-67Bb7HEWM2Y.html
This was an amazing review. We booked at The Grand and will be there in a couple of weeks! Thank you so much for putting the room information up. Rooms are so important to us. We have 2 little ones and had no idea! The water park information was so helpful and so was the game and bowling. All on our list!! Everything looks amazing and we can't wait to go!!
My husband and I have been here probably 10 times... we absolutely love this place! We feel like we are home when here and have gotten to know a lot of the kids who work here. They are the real reason we keep going back!! Just an awesome place.......... and if you haven’t experienced the spa....... you must!!
Probably one of the most informative and useful videos reviewing a hotel resort I've ever seen. Including your family and everything just made everything so much more real. I've now watched number one, number two and number three videos of the Moon Palace Resorts and wow I am so old. I usually booked way up in the hotel Zone at a Riu property such as Riu Palace Peninsula, I've booked their three times so that tells me that it is a favorite of mine. Knowing that you've been to Moon Palace three times tells me I should check it out!
Thanks! I stayed at the RIu in town as well quite a few years ago. Really didn’t like how the hotel itself created a massive shadow over the pool after 2 PM.
Lol I'm with ya. This is our favorite place to go to. Been going to moonpalace for 20 years now. They just keep adding and updating the place to be above and beyond enter than the rest.
The review perfectly captured what we like about the Grand at Moon Palace. We have been to the Grand twice with our adult children and four grandchildren. activities for the young ones are great. The only problem is getting the children to leave the play area to eat meals. The food is fabulous. In addition to the restaurants featured in the two Everyday Reviews videos be sure and try La Trattoria and La Palapa, two fine restaurants at the golf course, and the Brazilian steakhouse Arrecifes at Nizuc. Too many good restaurants to go to in one stay.
I’ve seen a few videos on this Resort & had a co-worker go last year. The hotel looks awesome, but the beach is probably a deal breaker for me. When I think of Cancun, it’s me looking out at the clear blue waters drinking a beer. Great video!
How was the Grand before they did renos a couple of years ago? Have you stayed at Sunrise and Nizuk? If so, how do the rooms compare to The Grand? Thanks
I was happy to see your review of the beaches and water park update. Last years beach experience was, well, full of seaweed and trucks hauling (and falling over) seaweed non- stop. Looks like we'll be spending more time on the beach this year...thanks to your review! April can't get here fast enough!!
Another great video on a fantastic Hotel. We went here November/December 2017 and loved it. We loved it so much we're going back for our Honeymoon in May 2019! Cannot wait!
The review perfectly captured what we like about the Grand at Moon Palace. We have been to the Grand twice with our adult children and four grandchildren. The activities for the young ones are great. The only problem is getting the children to leave the play area to eat meals. The food is fabulous. In addition to the restaurants featured in the two Everyday Reviews videos be sure and try La Trattoria and La Palapa, two fine restaurants at the golf course, and the Brazilian steakhouse Arrecifes at Nizuc. Too many good restaurants to go to in one stay.
your video contain it just so PERFECT !! very helpful. Thank you for sharing part 1 and 2 :), as you mentioned will try booking from direct hotel website.
Thanks for sharing. Your reviews are spot on. We came here on our honeymoon five years ago and have been back every year since with the family. It is truly amazing!! Next year we are bringing a large group out to celebrate with us.
My family and I just returned from mayakoba Riviera maya. Very beautiful resort. I would love to try moon palace. The food itself looks amazing ! Only wish the problem with the seaweed was better! Thanks for your video
Not sure if anyone watched the video. I showed the ground and the sand on purpose. There was no such seaweed on the beach, at least the time when we were there. I walked and swam in the water and felt no seaweed there either. Not sure when the people complaint about the seaweed went there.
I really like your entire video! It is actually invigorating. We were fairly recently in Tulum, and it turned out to be marvelous, I recently completed a little drone video footage of my holiday trip there!
you and I both. Being going since 2005, every xmas and New Years. We must know half the staff there and I couldn't pick who is the nicest to be honest. Amazing service.
I saw your first review and booked our family to go in February. We're even more excited after your second review. Thank you for putting forth the effort to provide us with such fantastic information. We are truly grateful that you have done these videos for us. A question concerning water purity on the resort: what was your experience regarding faucet water in the room for brushing teeth or a quick night time drink of water?
No need to drink it from the faucet. Lots of bottled water in the room. We used it to brush teeth with no issue. Bottled water is used throughout the resort just in case. Whenever you ask for water anywhere, you’re given bottled water. Definitely not an issue.
The Grand is not as nice, I have stayed at the Nizuk, the Moon palace, and the Grand. We payed extra to go to the grand but when we got there were not satisfied so my parents had us switch over to the Moon palace which is way closer to everything and has much better views.
I just went here and it was absolutely incredible. I’m so sad to be back home, but definitely coming back! While we were there, the beaches were FULL of seaweed, so the tractors were constantly on it. It made the beaches almost unusable, which was disappointing, but there was so much else to do! The water park I felt was a bit extreme as the main sides had height and weight requirements. For the regular tube slides, the minimum weight requirement was around 300 lbs, which is a bit strange! Personally, I’m not a big fan of drops, so I chickened out on the slides. I wish there were more slides for chickens like me😂 The service and employees were amazing and caring. While not always prompt to help like with room issues, they were very kind and helpful. These are the only issues I found but none of them were very significant! There are so many great pros to this place that I can’t list them all here. Overall, everything was just amazing and I highly recommend going there👍
For the tube slides, you also HAVE to of in pairs. You cannot go solo. Didn't;t know about the min weight although I don't think we'd have a problem to see it with 2 people :)
Unfortunately I think I’ve convinced so many people to book here that the price is so high now because of its popularity. I created a monster and can’t afford it myself anymore😩I would love a referral fee, Moon Palace, are you listening? Enjoy your trip, you’ll have an absolute blast!
You mentioned the golf course and that you should try it out. If you have the chance than I recommend it. I am not the best golfer but I went with my step dad who is actually good at golfing and it was a blast. Saw some cool animals as well.
Hello. Awesome reviews, part 1 and 2! They’re so informative and helpful when trying to decide which resort to chose. Have you ever stayed at the Dreams in Cancun?
Hi there - wanted to chime in as I’ve been to Dreams but in Los Cabos. In Cancun I’ve stayed at Secrets the Vine which is adults only but a sister-resort. I definitely recommend AMResorts I think Secrets is more upscale and then Dreams then it goes down from there. But food is good, it’s truly all-inclusive and service is just excellent - they addressed me and my husband by name. If you’re just traveling with adults, I recommend Secrets. Dreams (in Los Cabos) was kid friendly but I didn’t see many kids there nor was there anything special for kids to do such as what is shown here at the Grand. Hope that is sorta helpful.
I just left Moon Palace on Dec 17th 2019, they had construction on the beach as well! it is for a huge company that comes down every year for 5 days and they do a crazy show! and need 1,000 rooms for this company each year.
@@peterhoward1002 No, this is just for the company. Deadheads are in addition. Their name is even on everything. I watched them transform the outside of ballrooms, entrances, everything everywhere last year as well as this year.This is confirmed with their PR department I talked to.
Thx for both parts 1&2 - great reviews! Has anyone stayed at Sunrise and The Grand sides? I’m looking at these reviews as my situation is unique. My daughters are almost 4yo and 17! So trying to find a place to please everyone. I booked Moon Palace Family Suite (Sunrise) kinda by mistake thinking I was booking The Grand 🤦🏻♀️ I’m wondering if it’s worth the hassle to call the hotel to try and switch over to the Grand side. I see they also have family suites on Grand side (because of the bed sizes and ages and being annoyed with one another/needing our own space at the end of a long day) and right now looks like the cost is the same so I’m annoyed at my oversight! I’ve pretty much much gone cross-eyed at all the research on resorts. We really wanted to be in hotel zone so the teenager could do some ocean stuff (snorkeling jetskiing) but the little one will want to be entertained every waking moment of the day 😳. “Have kids they said - it’ll be great they said” lol help!
Ok thanks so much for your reply! Because we booked with airfare for a deal, I had to submit my request for a switch from Sunrise to Grand in writing. Hopefully it doesn’t up the cost too much but fingers crossed they can make the change 🤞🏼
Hey there! Funny you should ask 😆 So “ReservHotel” out of Miami is their booking agent and that’s who I was dealing with to try to switch over to Grand. It was just too expensive to make the switch and Sunrise seemed nice enough. The agent felt we would be happy enough at Sunrise. I of course was hesitant but hubby didn’t want to spend over $1000 for an upgrade - can’t blame him. We arrive at Sunrise and the rooms were dank, smaller than anticipated, musty, headboards were peeling, bird poop all over the tiny patios and hammocks and there were bugs on the floor inside and in the tubs! 😳 of course we were displeased and asked for a room switch. After much back and forth they said we could switch over to the Grand in about 5 hours. Then they called us back and said Oh yeah that will cost $1,200! A guest relations lady came to room to confirm we were not lying and still offered no room change except the $1200 switch. I asked if Reserv could do anything since I’d been trying to book with Grand since beginning. They called Reserv. In Spanish the lady was telling her what a liar I was and how I was trying to get a free room at the nice resort - she didn’t know I understand Spanish. So yeah it got heated. Meanwhile my kids are waiting in the room and vacay time is wasting away but we finally got out stuff, our kids, yanked off wristbands and left. We went to AMResorts Dreams (we’ve stayed with AMR before at Secrets in Cancun & Punta Cana and Dreams in Cabo) - their van picked us right up and off we went. We got connecting plunge pool rooms for $2700 cheaper. What a nightmare. Had to file a visa dispute as on day 5, Moon Palace sent an email thanking us for our stay as if we were there the whole time 🤦🏻♀️
Great review!! I saw you on the same flight to Cancun and on the same flight back from Cancun. Air Canada dropped the ball with the delay and malfunctioning entertainment systems. Different hotels though.
Everyday Reviews We stayed at PARADISUS PLAYA DEL CARMEN LA ESMERALDA. I’m in the same mindset when traveling with the family. I don’t like staying at the same resort twice but this hotel changed my opinion. I would definitely go back.
2B1 I’ve looked into that one and heard really good things. Have you been to the Grand? I’d like to compare those two. The one thing that steers me toward the Grand though is the fact that it’s literally 10 min door to door from the airport which is a big deal when travelling with little ones. Last time I was in Playa, I remember it being about an hour away.
Brian, you look familiar. Aren't you on Driving Television with Zach Spencer, hence all the car reviews? Anyways, I love both of your videos on The Grand at Moon Palace. You sold me on The Grand at Moon Palace, will be booking it for my family vacation this year. Keep up the great work!
Colin Phung Yes I work on DTV. Good eye! Thanks for the nice words. I try and do my best for these types of reviews without being to intrusive. Priority is still to vacation before doing a review. Glad I could help. Cheers!
Please visit the new Grand at Moon Palace in Jamaica when it open in 2020. There is a lot off buzz on this future property because it's in Ocho Rios City!!! Jamaica's most sophisticated, opulent, desirable, dreamy, romantic, adventurous and livable platinum playground for the global elite traveler.
Great videos (pt1 and pt2). I've been hearing more and more about the drug gangs showing up in the Cancun resorts. When you were there did you feel at any time the situation as being un-safe? Did you and your family do any activities outside of the resort? If you did, did you feel safe?
Really? Never heard of gangs in the resort. Not sure why they would ever show up in a resort, not really their thing. We’ve been on excursions to parks, centres, ruins and Cozumel in the past. With the 2 little ones, no sense leaving the resort as they wouldn’t even interested in any of this at their age. I’ve never felt unsafe in Mexico but just like anywhere, you have to use your street smarts. No different than being in any other city in the world. Bad things happen everywhere and in every backyard. Sometimes people let their guard down just because they’re on vacation.
My last Cancun visits were back nearly 20 years ago in my bachelor days so I'm sure my vacation recollections differ greatly than Brian's. What's the old saying, "What happens in Cancun....🤫🤫🤫🤫🤫🤫
Everyday Reviews we haven’t been the grand. We just came back from excellence. I spoken to people been to the grand, it’s different. If u want a lot activity and things to do grand is great. If u want a relaxed vacation with great service and food and drink, excellence is a great choice :)
Awesome, thanks. They days of pure relaxing vacations are a thing of the past for me (at least for the next 10 years or so) one common remark fro the group we travelled with who also had small kids was that everyone enjoyed their time. Lots to keep entertained for kids and parents. Love the look of the Excellence. Looks super chill😎
Just FYI the waterpark is only 2 adult slides (six of the blue which are all the same track) a yellow and green which mirror each other (same slide) and you MUST be five foot 3 inches to ride those. Many adults and most kids turned away from those. Do not book here for the family if going primarily for the waterpark. ALSO if staying at the Sunrise or NIzuc resorts, I STRONGLY RECOMEND NOT ATTENDING THE MEMBERSHIP pitch. 90 minutes turns into 2.5 hours of a hard sell for the privilege of getting better rates and access to cabana beds. The value is completely lost attending the Grand go to the other resorts and be happy there!
Private dinners and group things have to be booked and arranged through their public relations department. They have many on staff there to help you with any special requests.
I was there last year as well, what a great resort! Just wondering if their French fries and Cesar salad have improved? Those were the only two things I was disappointed in.
Where did you have the Caesar? I thought he one at Tavola was pretty good. I find all the fries in the whole Mayan/Cancun area are very similar. I think they have different type of potatoes
IMO, Cusco Peruvian Restaurant was the best. Italian was really good and solid mexican food throghout the resort. Steak house was very disappointing tho. Momo was just meh. We would love to go back to the Grand. Also, check out Costco Canada Travel web site for booking. It was cheaper than anywhere else when we booked.
I tried Costco travel throughout the year but they were either way more expensive or had no available for the month of December. We paid $2600 for 10 days. Hoping to get the same deal for next year.
Just wanted to add in case you didn’t know that Costco is excellent for car rentals in my experience. You can book, check back frequently and if the price goes down, just rebook and cancel the previous one.
@@EverydayReviews2022 Is that $2600 per person or for your family of 4? Also, who did you book it with? I checked with Sunwing, WestJet, Travelocity and Costco. Costco has the best price so far (around $6000 for 2 adults and 2 kids in August) Thank you for your time
@@cphu72 he mentioned it was for his family of 4 not including air, booked directly with the resort. I've checked resort web and the cheapest i found was $400 per night. You may qant to check kijiji for people selling their timeshare. you get vip bracelet if you book as their guest. I paid about $5200 cad for 1 week out of yyz for July last year. we somehow got upgraded to the presidential 1 bedroom suite. we also got free admission to wild water because their water slide wasn't built. It was nice free boat ride. I hope this helps. Enjoy.
Beach is not as good as some for sure but that’s just Mother Nature. As for distance and your room, I kind of thought that the first time I was there but the second time, I found some short cuts and actually didn’t mind getting a little exercise since we were just eating and drinking non stop😜
The Moon Palace is huge. Can you access a!l the Hotels if you are staying at the Moon Palace or are they all separate prices and Hotels. How is the water for drinking and brushing and did you get any Tummy problems. Are there plenty of washrooms available.
Great review! Thank you!!! You mentioned in the first review that your daughter has a bit allergy. Is that a peanut allergy? We are going in December and my son has a peanut allergy and I’m concerned about the buffets, food by the pool, desserts etc. Did you have any issues with those areas?
Yes she has a peanut allergy. Had no problems anywhere. Just make sure you let the servers or chefs know. Also make sure that the ice cream has no nuts.
Hi, thanks for the video. I'm going with my family and friends in May and we are about 40 people in total. I saw in your video you had a private terrace dinner with your family and friends of 12. How did you go about booking this and did you have to pay extra for this service? Thanks
Hi, from the UK. The restaurants mentioned in the video do you have to make a reservation? Did you tip the staff? I was unsure how the tipping works as I’ve never had to do it :)
There's only a couple of restaurants that need reservations. JC Steakhouse and Le Chateau. Keep in mind that Le Chateau is adults only. All the rest is first come - first served. If it's busy, they give you one of those buzzers that alert you when your table is ready. It's not a big deal though as you can go have snacks at the wine bar or have a drink in the lounge. As for tipping, it in entirely up to you. We may have left a couple of dollars per meal depending on what kind of restaurant it was. Of course, it is accepted and appreciated but don't feel like you have to. Hope this helps!
Thanks Brian!!! I made a reservation at Moon Palace Nizuc but after your reviews I upgraded it to The Grand. We are very excited!!! In august we'll be there. Only one question, did you have time to go to Xcaret, Xel-Ha or Chichen Itza? Are they worthy to go with kids?
I have been to Xelha and Xcaret before we had kids. How old are your kids? I think we had more fun at Xelha. Xcaret has more culture, kids might not be as interested. Xel ha is more like a big water/adventure park. Have fun! It’s gonna be hot when you gon.
@@EverydayReviews2022 My kids are 14 and 5. But we are up for Xcaret too because they have now a Kids World really fun. And as my mother in law loves Mexico, I think the Mexico Spectacular show is a must. Thanks!!!
Thank you so much for your amazing review of this hotel. The quality and professionalism is remarkable. Great work! :-) So, we are thinking of going to the grand in a few weeks and I just have a few questions, if you don't mind. When we tip, what currency should we use? Also, I noticed that last year you went in January, and I did watch that video as well, but I was wondering what the weather was like for the most part? Did you get any flash storms, or colder weather? (When I check their weather for the week we're going, it shows as cloudy and stormy) Hopefully that will pass... And mosquitos, were there many? Lastly, I saw someone else ask this, but I will confirm your answer.... the tap water, is it safe to brush your teeth with, and shower? What about the ice they use in the drinks, is that safe to consume? (We were very close to booking a trip to the Royalton in Dominican Republic, but the mosquitos and water scared me away, along with all the reviews about people getting food poisoning and being sick all week) Food poisoning is my worst fear!! Anyway, thanks again for your hard work in making this video so informative. :-)
Usually tipped in USD. Water is perfectly fine for showering and brushing teeth. All ice is filtered water. Didn’t see a single mosquito last year nor this year. Temp was warmer this December than January, about 24-28c. Of course food poisoning can happen but it’s the last thing that any of these resorts want so they’re very very careful. Definitely not good for business. On one day, one of the kids from the group we were with was sick but it only last for half a day. Everyone ate the same things so you never know, everyone’s system is different. Sometimes it could be just ones system not used to eating lots of fresh ripe fruit. Thanks for the nice comments and hope you enjoy your trip wherever you choose.
Sorry, didn't answer your question about the weather. We had nice weather for 7 days and and the last 2 days in rained pretty hard. Still found things to do. Can get pretty windy at times. Did you see Part#1?
Hi, thanks for your response, I really appreciate all the information. It helps to make the decision. I did watch part 1 and it was equally excellent. One more question for you.... is room service for the food available 24 hours a day? My 16 year old son wants to know. lol
@@timetoeat2800 Yes room service is available 24 hours a day. We did it a couple of mornings for breakfast and it was quite good. I like doing that because you know when its coming since you mark down what time you'd like it. For other room service, it takes about 45 min and the menu is on the TV. Tell him, don't worry, he won't go hungry :) Plus the Boulangerie is open 24 hours a day as well.
I don't believe there is a guideline. There isn't any wording for it on the menus. I have seen people tip and I have seen people not tip. It is entirely up to you. We tipped most places and was dependent on the service provided. Most services are very good. Take some smaller bills with you. We didn't even convert it to the peso, we just tipped USD.
@@EverydayReviews2022 Our big complaint as members, is we aren't allowed to go to grand, although it was in our contract before they built the "new grand", but we were able to sneak a dinner at grand since part of our group stayed at grand, the Italian place, was phenomenal. Everywhere you go it is top notch.
guitar911rock That kinda sucks about the member thing. You’d think you’d be grandfathered in. Did you ever visit the Grand before all the new add ones and renos? If so, what was it like? Also what does membership get you?
If we stay at beach palace, can we eat at the restaurants in moon palace? Or is it only that if you stay at moon palace, you can eat at the other palaces
What is the difference between the different color wrist bands? I was told that they give better treatment to the ones who have the black band is this true?
I thought this too as we had different color than others were travelling with. Apparently it’s just who you booked with. We noticed no difference of service at all. There might be a difference if you’re part of their program and your a diamond member or whatever they call it.
Hi ER, My teenage son thinks that JC Steakhouse is adults only restaurant, I told him that it's open to kids as well. Can you please verify this? Also, I would like to try the tomahawk steak, (extra charge, I'm ok with that), am I able to take it to go if I can't finish it? With other resorts like Barcelo, you can't out take it out. Thanks
Not sure about the take out. I don't see why you couldn't though. JC Steakhouse is not adults only. The only restaurant at the Grand that is adults only is Le Chateau (French Restaurant)
Su representante Cristian Apricio nos interceptó en el aereopuerto cuando no veníamos a su hotel y nos hizo propuesta a la cual tuvimos que dar 50 dólares decía que lo devolvían y nunca le volvimos a ver tampoco vino a recogernos como habíamos acordado
Trying to decide between the moon palace vs the grand I have a 4 year old and 1 years old. About a 500$ difference. Any help ?! Where was the pony rides and princess spa at? That’s probably the deciding factor
