I once worked with someone who tried to pretend they knew a lot about IT. One day they needed to install something from a CD (it was the late 90s) so they actually just pushed the disc through a gap in the case and it fell down inside the PC, and they didn't understand why it wouldn't work. That really is true, I often giggle about it even now.
I worked for the IT department at a company that ran care homes for the elderly. I had a call one morning to say the mug holder on the computer had broken... turns out someone had joked with the new starter that the cd drawer was a mug holder but they took it seriously and tried putting their coffee mug on it
1. Worked in tech support for a while. One of the best investigation story results. Was remote support for the phone as a modem (back when that was new) and the dude couldn't get a Signal only while sitting down only.. 2 hours later we discovered he had a table made of Pure Copper... which disrupted the signal. 2. The second one was a Texan who said "it's not working" and it ended up being the "little green button is not glowing" and would not "glow" when pressed. When asked to plug it into the wall, he said that won't work.. I asked why is that and he said "The power is also not working because there is a hurricane outside" 3. The last was a fella who could not get data on his phone, after 40 minutes we figured out he was in the middle of Mongolia, I shit you not as part of an archeological expedition.. (we were his provider for US-based support) I was able to find the steps from their carrier to get data in Mongolia, he just happened to be in an area where it was possible. (nowadays it's probably automated).
We sold an apps suite on CD and the jacket said, "This software works on Windows". We got calls from people who tried to run it by putting our CD physically on top of the Windows CD.
I dont even know how I got to this video... once you click IT CROWD on youtube, you just cannot stop :-D seen this sitcom probably 5 times - still laughing at it.
I worked in IT. These are my two favourite calls. 1. Called: I’m trying to access my account. Every time I log in I get an error message. It says “system updated, press proceed to proceed.” Me: “Have you tried pressing proceed?” Caller: “I pressed proceed, I’m in.” 2. Woman calls about her printer. I ask her to check the cable and she knocks it off the table and I just hear it shatter everywhere. Slowly over 20 minutes she tries to piece it back together. She got it to turn on again and immediately knocked it off the table again.
All these, it's not turned on moments I can't help thinking of a time when I drove 4 hours because someone had turned off there modem and then the help desk had them swap it with an incompatible modem so when I asked if it was on they insisted it was! So after 4 hours of driving I plugin there modem they way it was in the first place and turn on the power. I trained really hard to get that job!
I remember when a guy on my support department, after a lenghty conversation politely went through with a boxing of the xomouters and adressingit to the company, and still with an even vpice told the customer to write "i am to stupid to own a computer" as reason for the return....
I work on computers and had a next door neighbor bring his system over and ask me to fix it for him it was running slow. I hooked this thing up and as soon as I turned it on there was popups I could not close them fast enough as soon as I closed one 3 more would replace it lol. I told him I would suggest reformatting and reinstalling windows (also told him I would not be going to the porn sites lol) I seen pop ups that I can not unsee and there is no amount of eye bleach that will let me unsee the things I saw in them popups. Ended up he said ok format and reinstall and by the time I was done he went out with his wife and bought a new system and gave me the old one (think it may have been to keep me quiet about the porn popups I saw lol)
Wait a second, since when does IT code in a sales company? I just install and update stuff (and do the server stuff, which is half full of my and my co-worker's shit)
