10:43 - 11:43 --This. I fully resonate with this and I love this player because of this. I have some direction for my interview now! A man after my own heart!
49:48 - 50:59 - Another great point, we may not all see eye to eye, we all have our own design and brewing spaces, but communication can bridge so many gaps. Looking at a list might provide one level of understanding, a good primer will help to expand upon that, but actually talking to pilots and playtesting yourself gives the best overall understanding.