The QANTAS Brand Is DYING... This is Why
Welcome to the FINAL episode of this travel series.
Just like ANY business, branding forms the core existence and how the product is shaped in the minds of the intended audience. However, when the branding objectives are not met, and the intended messaging versus what is received does not gel - it can lead to a disjoint in expectations.
In this episode, we explore the downward trajectory of the QANTAS branding messaging and how this happened. We go back to where it all began on a high, and how we ended up in this low. And my prediction is this low still has some way south to go if things are to improve (if it ever does, that is).
Additionally, I touch on the gradual shift of the QANTAS cabin crew from a union protected legacy workforce, to a labour hire hourly paid arrangement on minimum wage... And how this affects the branding communication.
Buckle in, and enjoy the video.
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5 окт 2024