This is similar to the relationship between Discordant Stars (a fan-made, non-profit project) and Twilight Imperium 4th Edition, both sharing the same epic scale
I love that expansion and I am excited for gameplay! Sad thing is, they do actually not care about customers that much: One of the decks arrived torn and I placed a replacement ticket some 10 months ago. In the beginning they told me it will take another month and another month, now they stopped replying at all. Super sad to see supporters treated like that. 😕
I’m not sure about your situation specifically - but they delivered 8k copies completely without profit. Some things to consider. The fulfillment company is not the publisher. The timeline you asked for a replacement matters. They specifically let people know it had to be within a specific window of time. Finally, depending on the item that is “damaged” it might be a silly request.
@@Quackalope some very valid points you have, let me answer them as best as possible. Yes, they did a fantastic job in designing this expansion and handling this community delivery waves. There is no other project I am aware of, that can be compared to this. When opening my all-in delivery, they included a paper kindly asking to check all parts and Decks and come back to them in a specific timeframe. So I did that and issued a ticket. I was missing some character tokens but asked them to disregard these I will play with the minis instead. So missing them is no big deal. One of the ability decks for a character was torn in the factory, so I sent some pictures and kindly asked for a replacement as they wanted me to. Then the responses always were: postponed to next month, we have some issues. Asked again after 6 weeks: ah some issues please be patient, will be next month. Thats 10 months ago. Now I received their newsletter stating that they are handing out remaining copies that have not been needed for replacements. And I feel kind of unheard and somewhat bad 😕
