The Secret Lives of Hotel Workers At MBS | Hidden Hustles 

Thank you OGS for making this video. It brought tears to my eyes. I am reminded of my mother who used to be a hotel chambermaid when I was in primary school and I know how tough it is. Every night she would come back home with body aches and lots of complaints about her day at work. My father would provide a listening ear and often had to massage her arms, legs, shoulders, back, neck and shoulders. Her palms became rough over the years. My father did not earn a lot back then, so my mother was the "main" breadwinner. They had to be very careful with their spending. Because of that, I did not remember having a lot of expensive stuff like other kids. Occasionally, my mother would bring back little surprises for me - small toys, storybooks, comic books, and some dollar notes and shillings from different countries etc - all from the rooms she cleaned. These things were left behind in the room; either the guests had forgotten about them or they didn't want them anymore. They may not be valuable to the guests, but they were very precious to me. I would be so happy to get these "free gifts". Every night I would be wondering what "treasures" my mother would bring home. That was my childhood. My mother passed away two years ago. I will always remember how she raised her children by working this backbreaking job. I am forever indebted to her. I love you Mum.

It'd also help if we are more understanding during check-ins! It takes time for them to clean the room, especially if it's a real mess. - Pei Fang, producer

Your hope is dashed because housekeeping rarely recieves tips 😂

I have left daily tips in every hotel room that I stay...n I never leave the room messy! I am a housewife n I totally feel for them. She makes up 10 rooms a day😮

Laila has a loving husband who would text and call her during her breaks to check on her as well! Fun fact: Laila loves to bake during her free time and her family loves her baking. They appreciate her time with them as she would be otherwise busy at work. - Pei Fang, producer

I was also starting to realize about tipping the housekeeper. I stayed in Kempinski Bali for a few days this summer, the second morning the room was immaculate and they cleaned it quite fast. So for the rest of the days left I wrote a note (with the pen and notes provided on the nightstand) and put some cash for tips. Then the next days they made the towels animals and left us more water bottles than usual. I never met them. But I felt like both our end felt thankful and joyful. Now I know I would always do this trick.

It's true! Laila was so positive when talking about servicing the guests. We heard that she is such a patient person that she would be able to handle even the most "unreasonable" guest, or what most people would think of as unreasonable, with the most composed attitude! Also, personally, I think she speaks so soothingly even behind the scenes that even if I'm angry, I would be appeased in a minute 😜 - Pei Fang, producer

You're not alone!. I, (a she) highly valued my privacy hence I cleaned my own room during my occupancy. All I need is clean towels every other day. [Currently I'm at The Fullerton Singapore arrived from Seattle, USA]. Before checking out, I always stripped the bed. Pile them neatly in 1 corner. Do a wipe down areas that I have/had touch with lysol wipes. Gratitude always in US dollars with a Thank you note on the bed for her/him. No one work for me. I work with them. Huge difference here For/With!.

Me too

Perhaps your wife's should pay hotel bills to appreciate you!.

Me too. I make my bed as well as another bed ( if I’m sharing the room). I keep my room & bathroom neat & clean as if it’s my own home. By the way, I always leave a tip in envelope .. addressed to housekeeper before I check out. I truly appreciate each & every one of them.

no la, you arent the only one la!

Your hope is ruined because she is still doing her housekeeping job😂

Aww that's nice of them and nice of you to engage in small talks with them! Pretty sure they appreciate interactions like this as Laila stated in the video that guest are their window to the world given that they work in hotels for such long hours 🥰 - Pei Fang, producer

How did u find a job at mbs 😂 I’m interested too

that's interesting! what's a runner, though

My supervisors has to check every checkout room the housekeepers clean. Most of the time they have to fix their mistakes. She also has to keep calling the maintenance and go to front desk numerous times during day. Some train and some be to tired to so they let the housekeepers train. 4 floor hotel. Hard job.

maybe in that case don't mention honeymoon/birthday/anniversary when you book the hotel room. some hotels will happily give you cake and bubbly instead.

Cleaners: not getting five figure salary

1. My phone charger. Last day in Phuket, checked out in a hurry for the airport and only realise it after I got home! 2. My trousers. I left it hanging on a hanger in the closet upon check-in, and forgot about it when checking out the next day to switch to another room within the same hotel. Luckily manage to get it back.

my charger.. real annoyed

my entire toiletry bag 😢 luckily i remembered while i was walking to the car, ran all the way back and reported it got it back quite fast cause when i left i told the housekeeper they can go in so they already had kept it

My rubber band

my uhhhhhhh

Given the state of the room it was left in, I'm not surprised at all. Plus it's apparently a $15k room? So just rich people things too I guess.

@@XLStress $15k per night room??

@@limjialok7516 I assume so, the thumbnail says it.

rich people got like 10 phones, one missing can't tell

*您

@@evonneong9930 thanks for the correction. 我是印尼华侨 中文不好. 感谢🙏🏼

You seem to have stories! 👀What was the worst room you've seen?