Dealer Disasters - Avoid These 8 Luxury Watch Outrages 

Hey Tim. I’d love to bring some cool pocket watches in for your pocket watch show.

Great show Tim. Addressing your point at 19:00; FPJ does not have anything in their catalog that I can buy directly from the boutique without "building a relationship". I know individual experiences can vary but this has been mine. I'm two states away from the closest boutique and can't go to the events that are supposedly meant to build a relationship.

Tim, you are spot on about the luxury watch outrages. The bundling or being forced to buy a brand or jewelry that I do not want to buy a watch I really want is truly outrageous! How outrageous? I do not bother to step foot into a Rolex or Patek Philippe AD anymore so I can keep my dignity. Thankfully the gray market does not play these "Pandemic Games" like the ADs still are. BTW, several of the 8 outrageous you mentioned I have experienced at the 1916 Organization. Specifically, the Patek Philippe Boutique in Miami Florida, and the Radcliffe AD after it became owned by The 1916 Corp. I will avoid these boutiques since they clearly do not want/or need new clients, and made it known to me.

Nice one Tim, good video. Tim Mosso is the first Tim Mosso !!

Having a sixth sense (that gut feeling) goes a long way in today's world.

Chopard tends to give credit for non-boutique purchases. Also, I'm stunned two viewers showed off their alpine eagles. Wildly underrated watch, and the best sports watch available today.

AP has significantly improved their customer experience. Many AP boutiques have cleared house and I have had nothing but a great experience in the past year.

Damn !! I forgot all about the show rewatching now.

Great show Tim! I appreciate your consistent rebuke of bigotry.

I live in Zürich Switzerland. If go into a watch shop that treats me without respect (very rare), I just leave and go next door or across the street. Every shop knows this. That is why it is very rare.

Hey Tim, great show although it’s clear you’ve never been to a UK Porsche dealer 😂. My local AD shows me respect and gives me time and access despite my explaining every time that I’m not buying (yet) - they’ll be cracking champagne when I win the lottery due to their ‘respect history’ they’ve build with me over the years. All the best, Ed

GREAT episode Tim. ALL true on the 'allocation" BS. However, LV is the best customer experience ever. You get all early releases across the entire brand. Merci M. Arnault!

The new Corvettes are Phenomenal and are decently priced.

I come for the excellent watch knowledge; I stay for the Hodinkee backhanders

There are people who lost several watches from TPG and will never get them back.

Hey Tim, this has nothing to do with tonight's topic, but ive always wondered how many hours do you work a week? You've got to be the hardest working guy in the watch industry. You are like the Ryan Seacrest of the watch world, and I mean that as a compliment.

Pinching gold links is the most common thing bad dealers do

Hope to see an episode with the IWC Tribute to Pallweber pocket watch. And if you can find one for sale please let me know 😉

I would love an episode dedicated to pocket watches. Because I want a pocket watch to add to my collection but I have no clue where to start.

I’d love to see a pocket watch episode. I collect them - my wife managed to score me 8 running pocket watches dating from 1882 to 1910 from Black Rock Galleries, for around $250. Just an absolute horological steal!

Tim, you had a great idea: we, fathers watching the best horology channel on youtube need a kid watch episode (before Christmas). Thank you.

Your point about prejudice, that is one reason I love Vegas, the watch dealers do not care what you wear because anyone who walks in can be stupid wealthy. In two other cities, which I which I will not name, dealers did not care about one’s clothes but what is on your wrist.

Went into Rolex years ago looked at a 114060, chatting to the salesperson that i was considering it or a 1680 sub, they looked at me weirs and said rolex wasnt around in 1680 and if i was sure what i was talking about 😅

If your Britt Pearce just marry a guy with a Rolex relationship than make fun of people who can’t buy a Rolex

Tim, at 3:06 you mention the LUC Engine 1. I looked up the Engine 1, and it is strikingly similar to Daniel Roth cases! Was Daniel Roth commissioned by Chopard to make the Engine 1?

Yes, i have sold BOVET in the past. Great, great brand. Recital series....

I've pretty much always been treated cordially at ADs in New York City, and I don't look like any kind of baller. You see all kinds of people in all kinds of dress, and I think they treat everyone with respect, because they figure you never know who has the cash to drop. I was once at the Tourneau (pre-Bucherer) on 5th Avenue looking at a Nomos. I saw another sales lady showing two guys around the store. They looked like construction workers, speaking broken English. I happened to be next to the used Rolex case. They start looking at the Rolexes, and one points at a chronograph. He tries it on. How much? $16,000. I'll take it. Will that be credit? Debit. He plunks down his card, they do the deal, and they start to leave. He says something about Patek. Not here, try the other Tourneau around the corner, she says. And off they go.

I am a California attorney with antitrust experience. Regarding Hermes bags and tying in general, the threshold substantive legal question is proof of the anticompetitive use of market power in the tying product. This analysis requires that the relevant market be defined and that the anti-competitive effect be demonstrated. This is easy to allege and hard to prove. As Abbott and Wright observe in Hylton, Keith N. Antitrust Law and Economics. Elgar, 2010: “bundling would not constitute unlawful tying if the purchaser simply desires to purchase less than the entire bundle of products offered for package sale at a reduced price. Rather, to prevail on an unlawful tying claim, the plaintiff would have to show an exclusionary effect on other sellers as a result of plaintiff’s thwarted desire to purchase substitutes for one or more items in the bundle from other sources that harms competition in the market for the tied product.” This means that the plaintiff needs to prove that sellers of the tied products (the stuff you don’t want so that you can get the stuff you do want) are harmed. The legal standard is not “I can’t buy what I want at MSRP.” It is also worth noting that class action suits are not easy. The class must be certified. The defendant will fight the certification of the class. If the class is certified, it will then move to the settlement phase. At this point the defendant will use the class to get rid of all the similarly situated plaintiffs by agreeing to the largest class possible and then proposing a settlement which includes minor changes to business practices, a lot of money for the plaintiff’s attorneys, a spiff for the representative plaintiff and useless coupons for class members. We all ignore these class action settlement post-cards in the mail because claiming the coupon is too much trouble and opting out, thereby preserving your rights, is merely an opportunity to hire an attorney. The recent settlement of the real estate brokerage industry is the rare exception where an anti-trust class action suit changes an industry and gets meaningful damages for the class. As a matter of economics, the core issue is that there are only two ways to allocate products -- by price or by quantity. Looking at watches, Rolex could decide to let retailers sell Submariners at the market clearing price, which is what the goods trade for in the secondary market. This would eliminate the perceived shortage of Submariners. It would also eliminate flipping. You see this with car manufacturers that let dealers set their own retail prices - the dealer adds the "Additional Dealer Mark-Up" to the hot cars, thereby selling new cars at the market clearing price. And everyone complains that the dealer is gouging them, when, in fact, the dealer is merely allocating by price instead of favoritism. Instead of allowing "Additional Dealer Mark-Up", Rolex is enforcing MSRP under the Colgate Doctrine. Rolex has decided to set the MSRP below the market clearing price, thereby creating a shortage (at MSRP demand > supply). This shortage means that the retailer must allocate the products by some system other than price. And what do retailers do? They use a system of favoritism in which they reward what they perceive to be good customers. In essence, the hot watches become a rewards program for good customers. And the fact of the matter is that if what you really want is a Submariner, you are dollars ahead buying a Submariner for a premium in the secondary market instead of losing money on watches you don't want in order to get the one watch you want at MSPR. It is also worth noting that for luxury goods makers, some customers are worth more than money -- they are advertising assets. Allocating a scarce item to a famous person to display in public is better for the brand image than selling it to me at any price.

Thanks Tim! YES to pocket watches!

Please do a pocket watch episode !

Pocketwatch episode button!

+1 for a pocket watch episode

17:20 A Lange & Sohne is the king of bundling.

Hi Tim please bring in the pocket watches when you can

I think you can still walk into a Blancpain AD and buy (either on the spot or after a month or two) a FF. Then, after you have appreciated how awesome that is, you will the likely choose a Villeret over most other dress watches in the price segment.

by shopping at watchbox

Pocket watches Yes please!

I have made my peace with not having many watches I want and could afford because I refuse to play the AD games. I’d rather seek a different brand or models that sell at a discount on the secondary market.

The fear mongering on the very first item felt really beneath you guys...

FPJ are the nicest people. No joke. So generous, and easy to deal with.

panerai is the worst offender of uneducated sales staff.

why do you think Laurent Ferrier watches are so readily available despite limited production runs?? Is the weak demand due to their boring designs, inferior watchmaking??

Sounds like a tpg incident

Star the show later. Working people can't watch you live!

No brand can show prejudice… except Rolex! Ride a bike or be Caucasian at our Vancouver AD and you won’t be given the time of day! 😂.

your monday mail bag email does not work can you please post the actual email address?