This is my truck. Bob went above and beyond trying to figure out what caused this. I continue to use all of his products on my stuff. If this isn’t customer service I don’t know what is! Thanks Bob and Chris! Still unsure to this day, I am assuming something on the paint previous. Bob don’t worry you’ll never see this one again we sold the truck!
Bob... This is ABSOLUTELY why I respect you and your products. The time and attention you put into ensuring the quality of your cleaners and tools is exemplary! You treat your customers awesome and I'd never expect this experience from corporate goobers.
This video is the true definition of great customer service. Bob took his personal time to rectify the issue and that says a lot. Loved the video Bob. Keep up the great work. I'll be ordering some products soon for my upcoming detailing season next year.
Clearly not a Stars & Stripes issue. You guys are great to help out anyway. By far the most transparent and honest bunch in the business. I'm just a weekend wash/detail guy, but I'm enjoying my Stars & Stripes kit. What you guys do for the community is great. Keep flying the flag with pride. Cheers.
Not gonna lie, I was just as worried sitting behind a screen for you. But you literally went above and beyond far more than I thought you needed to. Looked great in the end. Thankfully, they sold the truck, so no worries about that paint job, haha.
I had this issue on a 1996 kenworth T600 that was white. It normally cleaned up decent but the paint was getting slightly chalky. I went to a DIY wash bay for RV’s. I sprayed the soap on the truck and rinsed it off without it drying. It did exactly this. The black soot became so hard I couldn’t ever wash it off it stained the paint. And then had these super clean streaks. I’ve tried to find the chemical that would do this and never could recreate it. Had to be something off the road or some weird mixing of chemicals in the porous chalky paint
I have a feeling brake clean would do paint damage. Not brakefluid itself. Brake clean is more hardcore cleaner. Spray some on your normal glasses. They will fog right up from it. It would do the same to paint.
Did any Hydraulic lines blow on the boom or dump hoist? Hydraulic fluid is often hot when worked and may stain. Ruptures cause high pressure spray or mist. Just a thought.
I sent an email to customer service a week or so ago asking about the importance of keeping separate cannons for different chemicals ( I don't think they understood my point completely); the idea being what would happen if you mixed Snake oil in your Stars cannon without rinsing it first for example. Could you trap Stars under the Snake oil and if so could that cause issues or the opposite would Stars kill Snake oils effectiveness. Thought it'd make a good video for you guys to test out; this video got me thinking maybe there was some sealer mixed in with their cleaner possibly?
I usually just rinse out the cannons between soaps, I’ve been curious about that myself as well but I’ve never been able to see any issues come up, even if I don’t rinse them out in between actually
@@ChemX I just color coded my cannons and bought one for each to be safe and cause I'm too lazy to rinse! Would be interesting to see what would happen mixing half and half Stars and Snake oil.... for science!
That’s an idea too, I do hear from a lot of customers who mix my stuff together, usually liquidx and mshine. Stars and Stripes are so opposite in ph that mixing them in equal quantities turns them to neutral ph, just seems to decrease performance by quite a bit tho
Could it have been that they applied stars, went around the whole truck so it began to dry before they started applying stripes and then missed that sections with the stripes? So the stars sat without being neutralized by the stripes before trying to rinse it all off?
I would bet anything purple power was sprayed on there when it was actually dirty and caused this. I have had it do exactly what your showing when I have used it on equipment. But if you spray purple power on and hand wash then rinse before it starts to dry it doesn’t happen. So I would say it was sprayed on then rinsed.
To me it looks like they sprayed it pure with the stars or stripes and let it sit on the paint to dry --> THAT IS A NO NO ! the guy started to spray then went on a lunch break came back it left a stain on the paint just like if you use a (PURPLE POWER) on any paint it will stain the paint i could be wrong but i think that is what happen.
