I started in July and only took one OA with the previous proctor service. I haven’t had an issue with the new service with the 3 I have taken. I scheduled for 2:50 pm Pacific each time and didn’t have to wait more than a few minutes. Getting my ID to clearly be visible has been the only issue and they’ve just asked me to verify the expiration date. I imagine there will be a frustrating experience at some point but so far has been fine.