In this episode of Doing CX Right® podcast, host Stacy Sherman dives into the intricacies of customer experience in healthcare with guest Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer. Together, they explore the critical role of keeping patients at the heart of healthcare design.
The conversation covers key topics like:
-Defining Customer Experience in healthcare
-Navigating healthcare touchpoints
-Overcoming challenges in patient access
-Addressing bias in healthcare
-Using behavioral science to improve CX
-Driving change management in CX
-The future of healthcare with AI
-Leadership advice and final thoughts
-Whether you're in healthcare or another industry, this episode is full of actionable insights for enhancing customer experience.
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Learn more at www.DoingCXRight.com.
2 окт 2024
