It sucks when business partners screw you over. Most would wilt and stay quiet. Respect for standing tall, speaking out & putting your community first 💪
@@scottt5181 i was waiting so long for an AC1 and had asked CS for an ETA beginning of March and they couldn’t give me an ETA. Ended up going with the Velocity Systems Law enforcement plate carrier, slick carrier and it’s very similar. Kinda glad I went with the VS!
This reminds me of the movie War Dogs lol. I’ve yet to see this level of honesty and transparency from any other company. You guys are doing amazing work! Huge thanks to everyone on the Dinosaur team.
As someone who bought one of the 2,500 AC1s I can’t tell you how much I appreciate you guys going above and beyond to make this right. I will definitely be giving you my business in the future. I would love to see the testing on the L210s.
Integrity is the most important characteristic to judge a person, team.or company..... sticking to your word shows the level of integrity is over the top!! The refunds/rebates/return policy that you are offering is amazing and a return to a bigone era that a man's word and a handshake was worth gold! Congrats !!
Trex you guys are the most honest and transparency company in the U.S. you care about your customers asuch as you do with your bottom line. It's why we rely on you for our gear because we know you put as much time in it as we do when we buy it. BIG THANK YOU!!
Late to the story but listening to how you’ve handled this and how you run your business has got me committed to supporting you all I can. You’ve got my business
Man.... seeing this almost makes me depressed. Not because of what T.rex did... but because of what every other company is doing. More businesses need to have this mentality and this integrity. Honesty and transparency over profits, will lead to a satisfied customer who is loyal to the company. Bravo gentlemen.
We definitely appreciate the honesty, also this is what great minds, business guys, honest people, make out of what for a lot of people or business owner might be an unfortunate event, T. rex arms take this as an opportunity to show values and be creative!! AC UNO ThatS awesome, on top of that the video of the AC uno showing the guys at the range with the Mexican coat 🧥 is freaking genius!! T. rex arms leading the industry! Good job guys!
Lucas is such a great speaker. I get there were some cuts here and there but he can speak for forever without any buffer words. Perfect representative of the company.
This just increases the level of respect I already had for your company. Honesty and integrity seem to be rather scarce these days. Thank you all for what you do.
Out--freaking--standing integrity. I have one order from you guys, super service and fast shipping. This live stream has made me a customer for life. Well done!!!!!!!
Just for the honesty I’ll order more products from your company. Just went to site to order and ya must be overwhelmed. I’ll check back this evening.👍🏻
Ok Lucas I wanna apologize. I gave you a bag of shit before about the 200$ price tag. I take that back now. It is totally worth it now seeing how you treat your customers. We need more companies like yours. Please don't change that.
American labor and recourses are just plain more expensive than China, Vietnam, Mexico, etc... (becuase of higher cost of living and employment) that’s why it’s so great t-Rex does it because they’re not outsourcing away from America even if it’s inherently way less cost-effective than outsourcing to Southeast Asia and others.
@@titanicswimteam9833 ok? So you think more expensive means better? Buying American made is extremely important, but 80% of Americans could care less about that. Customer service is a different story though. If you have the option between two products and one is 2x as much cost. People with go with the lesser regardless because if it fails they could buy another. But if you know that the company selling theirs for 2x is going to fix/"make it right" to the customer I am going to buy the better product. Because my money would never be wasted, it will retain its value longer. Also they guarantee coming from a American company means more, because they don't have to rely on foreign companies in their supply chain. It is all right here where the product is made. I agree with a lot of what you said, but I don't understand stand your final point and why you are trying to make that point
@@stephenballard2560 I meant to say that they support American facilities regardless of their steep expense; that shows their dignity and commitment to their consumers.
@@stephenballard2560 also, I think more expensive is better in this case because the expense it’s going into America. It’s not for quality, it’s largely for high wages and price of recourses because of where we live.
Considering Hesco is wanting to collab and be involved with testing their products, its not unrealistic to potentially have an NIJ proctor of some sort to lend even more credence to your testing precedent.
Even though I didn't get an UNO (had 1 in my cart for 3 hours...) it's cool. This company has been the best business I have dealt with in 20 years. I've gotten Hesco plates, RMR's, medical, a handful of holsters and multiple Sidecars, weapon lights etc through the years, always fast shipping and unmatched customer service. Looking forward to the next drop so I can swear at my phone for an entire afternoon. 🇺🇸🇺🇸🇺🇸🙏 Murica.
Truly admirable response. Thanks for the integrity, TRex Arms. Hope all went well, for the company and customers during the year since the video was made.
Well done Trex Crew. It takes a lot of backbone to so transparent in a situation like this. Then to offer up a rebate on those who purchased from the original batch is beyond stand up. A++++ to y’all. Customer service should be mimicked by others not just in the gun industry but all
After watching this video I've decided that I am going to buy products from you guys if you have what I'm looking for before searching for it somewhere else. I want to support the US work force any chance I get and your commitment to the American people is truly admirable.
Your customer service is bar none. Transparency and putting the customer first is lost with so many companies in this industries. Keep up the good work
Straight up business Ethics level 100 Also, LMAO. I just now understood why you called it an AC-Uno. I thought at first you were just being funny but now it makes perfect sense.
It isn't your fault. I buy all of my gear from T.REX ARMS. I do not have to make different accounts on different websites. I can just buy things in one place with complete trust! You guys are awesome and great!
Thank you for your honesty about the issue concerning your product. Even though it wasn't your fault you have made a decision to stand by the Integrity of your company. Much respect. Wish I could have scored a sweet looking black medium Uno but thems the breaks lol. Also, I loved the Sicario vibe of this video !
That's why I totally support trex arms a 1000%. And is exactly why I buy there gear and do business with very often they produce quality gear and care about there products and care about the people buying there products. There's probably no other company who would have made a video breaking down exactly what happened or what's going on. Instead of being honest and letting people no some of there produvt was made in Mexico. And giving the people who bought that product and may have a issue with it being manufactured in Mexico a chance to make everything right
I love seeing Lucas in person talking about his company and showing his true colors. Even if I don't agree with there decisions this company honestly the best.
This kid has balls! If all CEO's Or Founders were like him; meaning "Ethical" this world would be a even more beautiful place! Gets on youtube, even though they had no clue and takes full responsibility to his customers!!!! Man! Wasn't a customer but am now! He's right about clothes being better in other countries. All the high brands are made in other countries. Italy an example. #Respect #Ethics
It's awesome what you guys are doing to honor purchases and such. I've been sitting in the purchase screen for 9 hours trying to get mine. Fingers crossed >.
As not many people would think, these kind of actions make indeed a company more trusty. I prefer someone to tell me the truth because sooner or later i will fill find it about the ítems they sell. Props to Trex crew
soooo... anybody else thought this was going to be the T.Rex April Fools joke? I thought I was going to get an "April Fools!" pop-up after adding to my cart, entering my info, making the purchase, getting receipt confirmation, getting a "Your Order Has Shipped" on the same day... still waiting for the April Fools joke because there's no way they could be this awesome. right???
And this is why i love doing business with this company..Because they are straight up..Their customer service is great..And their shipping is spot on..Love this guy and company..I buy as much as i can off them as i need stuff....Shipping price 5 bucks flat cant beat that...Keep doibg what your doing...Im a customer for life .
Got one of the AC Unos and then the next day said to myself “you know what? F it” and ordered a set of L210s from you too!! Y’all have got it dicked man, customer for life
In for one in wolf grey, and don’t mind where it’s made if the quality is there. The overall design and the lowered price was so attractive that I just had to order the KIWI placard with inserts too. 210 bucks for a quality plate carrier, US made materials and a fantastic Mag carrier? Well worth it, and I Can’t wait till it gets here!
Finland made plate carrier! Varusteleka TrexArms combo! Or talk with Origin Maine and setup cut sew facility in the old sock textile plant north of Chattanooga
American made; within our borders 100%. This is how our nation will recover. We need to be our own manufacturers. We used to set the standard. We can again. It is down to you, my fellow American, to help get us back there.
Tried buying one for 5 hours and apparently your website was to overwhelmed to the point that everything I did took 15 minutes to load and everytime i would get to proceed to check out the host website wouldn't respond, and no its not on me because it was only that website and only during that period of time and now it's to late to purchase one ✌
Thanks trex .Unfortunately I tried for 3 hours and was unable to get an uno. Maybe next time. I do appreciate the honesty. I started trying to purchase the uno and L210 package 15 minutes after email was received. You guys must have been swamped!
I saw the title and thought the video would be about teaching or leading because of the thing he does with potential employees where he has them teach him to play UNO to gauge their teaching skills 😂
Crazy law folders are so in demand. They are cool, but part of the benefit of having a folded weapon is the ability to operate it normally while folded. If a folded weapon is a high priority then choose a different platform for that in my mind, not an AR.
