Troubleshooting a PC can be frustrating... 

This reminds me of that feeling you get when you know a mechanical hard drive is failing and the whole system just doesn't respond right, even if you have done a drive check and not found any errors. You just know it's not right.

It's the mouse pad

Problems and situations are getting more complex and sometimes it seems the errors we are getting are less and less informed. Thank you for the video!

Love how the user account is named "Ryzen OS" on an intel system lol

I always use a UPS when doing a BIOS update and it’s saved me in the past too!

JAY: tries to do something SSD: ight imma head out

I actually love you now, i had THAT exact problem, with me I5 8600k and ididnt find anything about it else where.

I am nowhere near your level of expertise, but I love the feeling when you finally figure out the solution to a software, and/or hardware problem. I live in a supportive living community for adults with disabilities and many of my neighbors ask me for help when they have problems with their computers, smart phones, tablets, etc. Watching your RU-vid channel helps me to help them. Thank you!

Updating your BIOS is the most terrifying thing is the world lol

I had a laptop continually shut down and restart until I did a forced BIOS update. That was on a Dell. On another laptop, it was taken to an 'expert' who uninstalled the Optimus/NV drivers and didn't re-seat the GFX & CPU heatpipes properly (left the old compound on). These videos are awesome because even if you're experienced in troubleshooting, you may be one of the few people that has shared that knowledge here. There are a lot of people that just give up or throw away the drive. That would have ended up pretty costly, especially as in this instance, the problem wasn't the drive, cables (power/data). Appreciate you putting this up.

Great advice, Jay. It's crazy how the software aspects of things (OS) can mess with the hardware end of things.

Thank you for putting the intro's integrated ad's volume lower than the rest of the videos. I don't know if this was intentional or not but it's very much welcomed compared to how some others play the ad obnoxiously louder lol.

Dude, I’m so bummed out. I got into pc gaming last year so I bought a beast rig back in March and I’ve had to spend 2/3 of my time trouble shooting it. Once one issue is fixed, another pops up. I’m on the verge of selling it and calling it quits on OC gaming

Jay I love this video because anyone who builds a PC can relate to these kinds of moments when working on a custom PC and I am sure it also helps new people get into the hobby simply by being humble and honest but still having fun.

Bloody hell if I can't troubleshoot when my sound in Windows turns off how would I cope with this..

I'm happy you covered this. I have personally been through this problem. As an inexperienced PC builder it was hell to throw hard drive after hard drive to see each one fail at one point or another; only to find the true cause of the problem well after it's to late. This particular problem (among other variations of it) is among the worst to receive as there are so many variables that go into the problem.

When troubleshooting gets difficult, throw PC out the window and build new PC.

Had the exact same problem about a year and a half ago on a Z77 board. Tried everything except BIOS update, then chalked it up to bad SATA ports or something and upgraded to Skylake platform, mainly to see what NVMe was about. After seeing this, I dusted off my old Z77 and tried updating BIOS as suggested - and voila, works beautifully, not a single lockup since. Thanks, Jay.

troubleshooting ANYTHING can be frustrating...

Glad you made this video, hope more people notice it. The 1803 update messed with a lot of my personalization settings in Windows when I updated, and it got to the point that even if I tried changing the settings the window would automatically close every time I tried to get things back to where they were. These were small and very immediate things, but they were enough to make me revert back to my previous version of Windows, which had everything back the way I set it, working and running like a charm (pun not intended). The idea that someone would have to update their BIOS, even going as far as clearing CMOS, just to get a new Windows update to work fine (?) is quite ludicrous and way beyond what the average consumer would either be willing or able to do on their own.

6:51 This is what my dad always says, but he’s always right. I feel more like a moron now, thanks 👍🏼.

I really have learned ton's from you Jay but unfortunately my PC died 7 month's ago . Living off disability doesn't leave me enough leftover after Meds and rent is paid to even start a rebuild. I however will continue to watch your video's to learn as much as possible so some time if I'm lucky I will build a new system ! Keep up the great work !

Love these troubleshoot videos!!🔥🔥🔥

@JayzTwoCents Thank you for posting this video. I was troubleshooting my 2nd PC for the past two weeks. Updating my BIOS finally fixed the problem! I also initially thought there was something wrong with the SSD, SATA cable or power supply. But when they all worked when I plugged them on my 1st PC, I thought my motherboard was broken. I tried different things and went thru hours of trial and error before I ran out of ideas on how to get my PC to boot. Good thing this video popped into my newsfeed this morning. I'm using a Z370 AORUS Ultra Gaming (rev. 1.0) and a Samsung 850 Evo SSD. And yes, I got my motherboard right after CoffeeLake launched and had not updated the BIOS until today.

I know how you feel Jay, yesterday I set my procODT to 60ohms and it was so unstable I had to reset the CMOS. Since then my motherboard wouldn't accept the correct voltage I'd input e.g. I'd set 1.2v SOC and it would be at 0.925v. The CPU voltage was at 1.437v because of precision boost, as soon as I disabled that it went to 1.097v and my RAM speed wasn't set how I set in BIOS (I set 2933MHz and it was at 3066 when I booted)... This problem still persisted when I reflashed the bios too. To fix this I had to remove a stick of RAM and then reset the CMOS and boom everything back to normal... Crazy!

I think Jay is the only dude who I enjoy knowing he broke his computer. It makes me feel better about my dumb mistakes lol.

FYI, my laptop did this exact same thing when I installed windows on my NVMe drive with Intel NVMe drivers. Switched back to Windows default NVMe drivers and the problem disappeared.

Used to build PCs for a living. Then 1st/2nd/3rd line... that was my life. Some things change, some don't. Nice video!

Making sure I have the latest BIOS installed would be one of the first things I'd do.

Ugh. In the middle of a troubleshooting issue ATM and really makes me wish I didn't love PCs as much as I do..... Great video.

LOVE THESE KINDS OF VIDS!! KEEP OF THE GREAT CONTENT! I always love your Two Cents 😎

This is critical information that people need when dealing with an issue which turns out to be the interplay between the BIOS and the OS that you are running. Hat's off to you Jay and thank you for the video! :)

Very educational, as always! ❤️

This is what I love about your channel. Real world simple and practical advice useful for all.

Amazing , Just yesterday I've encountered this exact issue !!! , already ruled out psu and sata drive , I guess if we both got it at the same time it must be a windows update issue - Great find and thanks for sharing Jay!

JayZ,you just a saint! I got the same trouble,had to replace m-board. And it happened after bios update.....

I'm at this point currently... lol Built a PC for my brother for Christmas last year. Got it running, everything was going great, but one of the USB 3.0 headers wasn't working. Ok, RMA'd the board, they shipped it back, installed it and did updates and played a couple games to make sure it was working. I restarted the system for a Windows update, and either during shutdown or start up the system froze. Not Windows, to my knowledge, but the PC itself somehow. All the fans were on, but nothing on the monitor. I held the power down and the system wouldn't power down... So I turned the PSU off manually. The system would never start again. I RMA'd the board again, got it back this week, and did a box-top build. Same symptoms when I jump it, the lights flash and it doesn't turn on. I have to power-cycle the PSU. I hooked only fans to the PSU and then jumped it, and it ran the fans just fine... So now I'm not really sure where to go. It might be a PSU issue, or potentially the CPU... Kinda stuck, but looking forward to troubleshooting the issue. I just wish I had more hardware I could try out to eliminate stuff.

Oh hell yea. I thought my SSD was dying, grabbed the latest Alienware 13 (2014) bios and all problematic symptons are gone. Thanks for shedding light on the Windows 10 SSD issues.

This is what happens when people do not read instruction manuals. Motherboard manufacturers always and i mean ALWAYS recommend that the owner of the board updates to the latest BIOS (boards are not always shipped with the latest BIOS) and to always periodically check the motherboard board manufacturers website for any BIOS updates for your board because doing so prevents problems like you witnessed in the video.

the new windows 10 update borked my color settings so hard. I'm running an IPS panel and windows 10 loves to change to their default settings, which look like shit on a properly calibrated monitor. takes a little bit of digging to find and adjust the right settings. Pc troubleshooting in general IS very frustrating. Thank you so much for posting this. It's great to see that even experienced builders/modders/enthusiasts like yourself go through the same pain as the rest of us. Also great to see your method for solving the problem. Great video as always Jay!

Not updating the BIOS is an old saying. These days, you should absolutely update the BIOS to get rid of any potential issues that might happen.

Unrelated, but OMG google's auto generated subtitles have become good. Used to be the best way to make something funny out of nothing, but now it is bloody accurate. The fact it could detect names like "EVGA" as one word and not four separate letters was cool. Or Jay is just good at rethorics. I am no native English speaker, so what do I know... Anyway, great vid Jayz!

I had the same problem windows was locking out of nowhere but in the end it was one stick of bad ram.

This is why I love the pc tech community, I want to pursue a career in I.T. So a video like this definitely added more to my arsenal!

8:52 I noticed that your username was RyzenOS. Was this your Ryzen installation SSD? It would still be weird that your BIOS couldn't see the SSD, but it could explain why Windows would have issues if AMD drivers were installed on an Intel system.

I had this same exact thing happen to me a few weeks ago with my Samsung 840 evo ssd, computer locked up, hard restarted, straight to bios, no ssd in the boot list. I have a Asus crosshair hero 6. I did the same things, instantly thought to check the power connection and then changed the cable. The only thing different was that I found the ssd in the override section and eventually it appeared back on the boot list a couple days later. I guess I'm going to check if a new Bios came out recently. I had the 6001 Bios version from April 19th. Sure enough, right around the same time as i had this problem there was a new Bios released on the 18th of this month. I haven't had any freezes or anything since and I was just using the override to get into the operating system for a couple days whenever I turned my computer on. Very interesting hardware/software problem. Glad Jay figured this one out and shared!

Have you tried turning it off and on again?

im not even kidding, this was my problem, windows update crashed my computer and restarted to bios. i have googled my ass off havnt found a solution. THANKS JAY!!

Potentially dumb question alert: It sounds like almost right out of the gate you had traced the problem to a bad Windows update that created a conflict with the older Bios in your motherboard. So my question is, since you already had that as a working theory, why didn't you try to roll back your Windows updates using a restore point from before you downloaded the update you were already suspicious of, in order to see if that solved the problem rather than jumping through all of those hoops?

Thanks for this type of video Jay!!!! As someone who is getting ready to get out into the field, i really enjoy watching these videos while trying to figure it out myself. This was some really valuable information!

What it happens to me is very strange, sometimes when i turn on my pc for some reason it tries to boot on my external HDD which is weird because i dont have the external as an optional booting device, and therefore it says bootmanager not found, but i know how to fic it and is by restarting my pc and disconnect the external HDD.

Amazing video Jay! Please please please continue these kinds of videos! Myself and I’m sure many 1000’s of others find them so useful, even if this situation never happens to any of us, these kinds of videos are extremely knowledgeable and incite full.

8:45 this is why you turn updates off and leave them off forever

I like the smashy strat it’s we’re you hit the system and 50/50 it breaking and being fixed. It’s fun when it works.

My pc is out of the window

Them recent big windows updates are sometimes more trouble than they are worth. excellent information

Dad

Nice video. This is basically my routine when I troubleshoot any PC. First checking when it worked and what happened before it stopped working. Then checking for this that could cause the problem and isolating it by testing. sometimes you get lucky and are on the right track from the start, sometimes it is something so obscure, that you wouldn't have thought about it in the first place. This brings up the idea of a troubleshoot video series. A PC with a problem and the problem is described. Then the audience has some time to think about how to fix it and then the solution is shown. After all practice and experience is the A/O of troubleshooting ;)

Yea like mine i thought GPU was broke cause GPU turnin off when i pluged my phone to pc but it was the power supply wattage too low only 500 watts. Must switch to 700 watts or 800 watts one.

OH man, this brings back memories! Back in the PC wild west days of the mid 1990's I would provide tech support for all my friends and their parents. I remember getting a call from a friend of mine who plugged in a printer and his mouse no longer worked. Oh the days of conflicting IRQs and Port Forcing. I'd gladly update bios all day long to not have to relive that crap!

3:47 “BIAS” never heard of BIAS,only ever heard of BIOS

OMG your 3 weeks late on this. I had the same issue and ended tearing down the PC! Good thing is I am build a new PC ! Thanks for all the continuing info keep up the good work!!!!

where is the Post Malone build? You said it would out after the album came out and b&b came out almost a month ago.

THANK YOU! THANK YOU! THANK YOU! I was having the exact same issue with my 4690x and Asus Rampage 4 Black Edition for the past month after the Windows Update. I thought it was an SSD issue too and tried 4 different SSD's, changed the power supply and even tried different RAM. Will try your solution tonight and will let you know how things go. Keep putting out more awesome videos!

Blame it on the Russians

keep these troubleshooting videos coming, i learn something everytime, and its good skills for when i do my little word of mouth IT-guy jobs

I assumed ram

Nobody ever does these type of videos we need more of them.

Unfortunately many people purchase a part and it does not work, not knowing that a better power supply is needed, or the motherboard BIOS needs flashed, and send a good part back then leave a poor review about the product. - Thank you, great video.

Little tip: you can use a program like procmon from SysInternals (can be downloaded on Microsoft's website) to monitor what processes access on disk, registry, what their interactions with the OS are like creating threads. I use it to know if a process crashes because it tries to access a file that doesn't exist, for instance. 7:06 That's why I flash my BIOS at work, which features a monstrous USP and the power cable is under my desk.

yay Jayz is doing an other video of what i'm doing for a living! pc repair is a hell of a job! p.s. for those who think it's just about fixing the problem on the pc, WRONG!!! on the other side you have the client that is like "Hey, I need a complete back-up of my 2To of random thing, a windows format and put back the 2To of data in the pc, seams fare? you have 2H! Thanks, Be back later" and is mad 2h later when he came back and see that you haven't even finish the back-up! that's what pc repair is about! xD

I have been experiencing Event ID 41 random pc BSOD restarts and you just gave me new ideas because I have done everything and have a new PSU coming. But my Alienware 51 R2 is just over 15 months old and hard to believe its a bad PSU. Awesome video.

Hmm... Jay, first-off, excellent vid. Love the real-life troubleshooting of a builder. 1. Swapped SATA cable, 2. Swapped disks [on same port], Next troubleshooting step [IMO] 3. would be to change the SATA port... Not a BIOS upgrade. BIOS would be last for me.

Sorry about all the problems, but thank you for the informational bonus video.

I always enjoy your videos and I don't even have a good PC, just an old laptop. That is until I get better then I am making a monster PC with help from your videos and hopefully some nice people on forums and maybe a few trustworthy people on comment sections.

Another thing to keep in mind is also try switching SATA ports on the MOBO, very rare but I have had it happen! (Assuming it’s a SATA drive.)

I’d love to see one of your crazy experiment videos about resistance a component adds in a loop, hook a pump up to some tubes and see how high it can push the water then add in components like rads, water blocks and maybe different types of pumps

I had this issue happen about 4 months ago. Keep up the great work!

Thank you Jay! These diagnostic vids are great, please keep them coming!

Thanks for this video. I would like to see more of these "If your having these kinds of problems, check here...". I just finaly figures out my own crazy system errors, tuned out i had a bad RAM socket on my motherboard. It took me re-building the system 4 times to narrow it down to the bad slot....over 4 months of problems.

Forums can be a real help, they told me how to fix PulseAudio in a somewhat overkill way. never had to deal with hardware troubleshooting except when my friend bought a pc from eBay, I found out that it contained two hard drives that can kill computers, one makes it so that when you turn on your computer it'll get stuck at the uefi/bios action menu, and the other doesn't let your computer boot at all, but when they're unplugged it works fine, great for pranks like if you want to mess with a co-worker at the office.

Thank you so much for this video. I was having the same issue and had no idea how to solve it. Thought I fried my board and both my drives. I unfortunately did actually brick a board trying to fix things before I saw this but finally got things working on a spare. Thanks!

Really enjoy you being frustrated as it helps us to avoid that by watching these videos😂😂

Just updated my bios last week as been doing this for years and having your system on a UPS will help if your in a area that is known for power outages and spikes .

That is awesome to see, Recently I ran in to the same issue with 2 of my rig and I was about to just duke nukem the thing because I ran through windows trouble shoots and hardware trouble shooting, until I dug deep and went looking in to things that may have ended up missing or so in the BIOS, sadly before I realized that that was the issue I had already ordered an SSD for one of the rigs thinking that it was its old HD that failed but that was something that I was planning to do to that rig anyways later on. But yeah, it ended up being just what you went through. Kinda nice to see that this was not just a stroke of bad luck and that possibly other people have ran in to this issue and all.

How about doing a FULL overclocking video for ASUS boards? Go through every step, and give us a breakdown of the settings that actually matter and those that really don't. I have a 7700K and I'm using AI Suite 3, but I'd love to get into the BIOS settings instead. Your videos rock by the way! Keep them coming!

Man, I had this exact situation stumping me for quite some time a short while ago, and boy do I wish I'd been able to watch this video back then. 😀

I want to see a video about single vs dual loop setup with the same amount of rads, i have not find much information about this, my CPU feels so hot when i added my GPU in the loop. Keep up the good work!

These are so much more educational than just another benchmark video.

cheers for the ctrl shift escape shortcut J

Love the Troubleshooting videos Jayz. Keep em up, keep em coming. Reminds me of training new employees. In-fact, this video has sparked an idea for a training session tomorrow. Cheers!

Oh hey, I’m pretty sure the same thing happened to me a couple of weeks back. I was so frustrated with the issue. I flashed an updated BIOS and took it as an opportunity to deep clean my PC and remount everything. All is good now.

Thanks for sharing this. I've had similar issues before and the troubleshooting aspect of pc building is often overlooked in techtuber's videos. Luckily I solved my problem, but I'm sure many viewers found this insightful.

Good ol' Windows Updates that change random settings are always fun to troubleshoot. I remember like 2 weeks ago there was an update that changed Privacy features for Microphone access. Didn't even know that option existed, and of course it was nested like 5 menus deep. Spent like an hour trying to get my microphone working, and all because Windows decided to "block" it.

I have learned more from jayztwocents and linustechtips than I have ever learned in school.

Try flipping the AHCI and IED setting/mode on your SATA ports. Good chance that was it Jay. Ran into this issue myself, windows doesn't like it when you switch them after install. I even had it so that bit-locker would crap out at random. It wasn't till I flipped it back to IED that it worked correct and these issues went away. I know nothing to do with swapping but there you have it.

I’ve actually been having a similar problem, but in my case, it’s a storage HDD that keeps vanishing at random. That, and the wireless mouse I use on my MSI laptop has been disconnecting and reconnecting in rapid succession (before finally crapping out) ever since the big Windows update a week or two ago. Still working on that one. The usual “delete driver in Device Manager and reboot” method works for a few minutes, but then it’s back to the races.

Now the trick to this and I agree with Jay on this. It is well documented that Windows 2010 build 1803 has issues with Intel SSD's. But it's good practice to take a methodical troubleshooting approach. Also nice to know you had a way to fix it (at least work around it). Hope this issue did not come back.

I feel your pain Jay. I love trouble shooting over the phone with someone telling you the barest amount of info given.

Really like these kinds of videos. Not having spare equipment can make things pricey!