Troubleshooting an AMSEC ESL5 and ESL10 Safe Lock 

Dale, I'm glad they took care of you!

I suspect you have a damaged lock. Usually I see these when someone is always checking to see if the safe is locked and they are actually slamming the boltworks into the bolt of the lock. The lock will work fine for a long time, but eventually the damage caused by this constant slamming will cause the bolt to crack. When it does this, if your safe lock is pointing down, it will never unlock. But if it is pointing up, you maybe able to coax it one more time. Here is a video where I examine a damaged lock caused by the very thing I describe above. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FUWt-a9-WPk.html

Thank you for your comment.

Thank you so much for your comment about laying it on it's back. We had to tilt the safe and put the code it tilted and it opened! Amazing help!

Glad that helped someone

It sounds like the lock may be in penalty mode. Basically it did not recognize your code as being entered correctly. It may also be that the new batteries are not any good. What would I suggest for diagnostics? 1. Replace the batteries with brand new Duracell batteries that have not been sitting on the shelf for very long. 2. Double check that the cable is fully seated into the terminal. If it has been disconnected it should give a slight click when it is fully seated. 3. Double check that the battery leads are properly seated in their terminals. Also check to be sure that the battery leads have not been pinched or broken. 4. After doing all of the above, carefully reinstall the keypad onto the keypad base, making double sure that none of the cables or leads are being pinched. 5. Now wait at least 15 minutes before pressing any buttons on the keypad. 6. After the 15 minutes have elapsed, try re-entering the combo that you think it should be. If it gives you 4 beeps, it does not recognize the numbers as the correct combo. 7. If it does give you 4 beeps, DO NOT enter that same combo again. But try C123456#. I have seen in extreme cases where the lock has reset to factory default. 8. If none of this works, you may have either a bad keypad or a bad lock. I would try replacing the keypad first to get the safe open and then replace the keypad and lock with new. I always recommend a qualified safe technician perform this work. 9. If the new keypad does not work, you will need to have a qualified safe technician open your safe and replace the lock and keypad. We can help you find one if necessary. 10. Good luck and let us know what happens or if we can help you find a safe tech.

Batteries! ONLY Eveready Energizer or DuraCell (ProCell) and ONLY alkaline. Never use lithium or ni-cad batteries -- never. The click. Enter your combination in the usual manner, but just before pressing the # key, put your ear up to the safe near the keypad, and listen carefully as you press the # key. What do you hear? If you hear a click and about 2 to 4 seconds later hear another click, the lock is operating properly. However, if you hear a click followed almost instantly by another click, your lock is unlocking and instantly re-locking. The lock is bad and needs to be replaced. How do you get the door open in a case like this? Try to be quick with turning the handle after pressing the # key. Otherwise, you will need a safe tech to drill for a bypass. A final thought, your ESL10 could be worn out or be gummed up or be corroded, depending on the environment it is in, but until I know better, I am going to go with either poor batteries or a bad lock. If you would like for us to assist you in finding a safe tech in your area, please let us know.

It sounds like you might have a cable that’s pinched or shorted out somewhere. It might even be in the plug at the back of the keypad. Check all the connections and wires and see if you can solve it that way. There’s a possibility the keypad is bad and you have a stuck button. If a button on the membrane is stuck that could cause it. Is it beeping at all?

No sound at all? This is usually from a disconnected keypad. The cable that connects the keypad to the lock is either disconnected at the keypad or there is a cut somewhere in the cable preventing the connection. I have seem instances of both. First, remove the keypad from the keypad base as if you were going to replace the batteries. Remove the cable from its receptacle in the keypad. Examine it to make sure it doesn't have any apparent damage. If you see damage, you have solved the problem. If you see no damage, reinstall the cable and be sure the connection locks into the terminal. Try your combination C - x x x x x x- #. If it works, problem solved. Second, if the first didn't work, while the keypad is separated from the base, and while sort of pushing the cable into the safe, try to re-enter the combo and see if the lock works. If it works, there is most likely a short somewhere between the cable and the safe. If not, the issue is probably a damaged cable on the interior of the safe or within the lock itself. Try a different keypad, but if this is where you are in your diagnostics, a safe tech is going to be necessary to open the safe and replace the lock.

Unfortunately the keypad will not work the way you were hoping. The lock actually stores the combination so if you were to install a new keypad it would still only open using the old combination. You will need to contact a Professional Safe Technician who can contact AMSEC and obtain an override code to open your safe. If you need help finding one please let us know the zip code of the area you are in and we can help you find one. And let us know how this ends for you we always love to hear when someone gets back into their safe. Good Luck!

If you'll let us know which model of Amsec Safe you have, we can let you know which lock will work.

Hi Richard. The newer ESL10 and ESL20, as well as the ESL5 and ESL15, have the model number on the face of the keypad above the numbers. If you do not have any numbers, you most likely have the first generation ESL10 or 20. If you cannot identify the keypad, send us a clear photo and we will be happy to help you.

Rodrigo. Try disconnecting the battery. While the battery is disconnected, press and old the C for about 10 seconds. Check the lock cable to be sure it is properly seated in the terminal and give it a very light tug to be really sure. Wait another 30 to 60 seconds and reinstall the battery. Reattach the keypad to the base on the safe. DO NOT press any buttons on the keypad. Check to be sure that the keypad is not lit. Now wait another 5 to 6 minutes to be sure that the lock isn't in penalty mode. After 5-6 minutes, enter your combination in the usual manner. If you continue to have issues, you have either a bad keypad or a bad lock or both. At this point you will need a qualified safe technician to open the lock. Let me know how this works out for you and if we need to help you find a qualified safe tech. At some point soon, I would recommend you replace the ESL5 with an ESL10 or EL20.

Ricardo, did you replace the keypad only and not the lock also? There could be a short in the cable from the lock to the keypad or there could be a problem with the lock. Hope this helps, if not please contact us and we may be able to troubleshoot further with you.

A spare ESL5 keypad would be fine, but which one. There are at least 2 versions of the ESL5 (I think we may be up to 3 versions by now.) I would just go ahead and have the ESL5 replaced with either an ESL10. If a swingbolt type lock is necessary, then I would recommend the SecuRam Basic with EL0601 swingbolt lock. Good Luck.

Ok. A couple of things come to mind. A. Bad batteries. It sounds crazy, but if you have bad or weak batteries the lock can actually get locked in the unlocked position. Replace with high quality batteries and re-enter your combination as you normally would. If that doesn't work, move on to my next suggestions. B. Safe boltworks are not extending completely. (It sounds like you are already trying this, but I am going to state it for anyone that might be reading these comments.) The easiest way to check this is to open the safe door at least 90 degrees, if it has one - press the detent release (on most AMSEC safes it is a little button, protruding rod, or bar on the hinge side of the door, usually behind one of the bolts, that can be pushed inward), and lock the safe open. In other words, get the safe in a state where the boltworks is in the locked position, but with the door wide open. Now check the lock. If it is locked, the problem is something inside the safe is preventing the boltwork from fully extending when closing the door and locking the safe. If the lock is still in an unlocked state, go to the next suggestion. C. Failure. This is most likely a failure of the lock, but I have seen other failures (such as loose boltworks, fired relock devices, worn handle cams, etc.) that mimic the appearance of a failed lock. If the boltworks appears to be working properly by extending and retracting while turning the handle, then I would lean toward an actual lock failure. If you ultimately find that the issue is "C", you will need to replace the lock and keypad. In 99% of the cases I talk with, I do not recommend that anyone with experience work on or service these locks and keypads. If you need help finding a qualified safe tech in your area, we just need to know your zip code and we can assist you in the search. I hope this helps.

I apologize for not responding sooner. The ESL5 is a swingbolt type lock. When you enter the code, the motor or solenoid internal to the lock disengages from the swingbolt allowing the bolt to swing out of the way as it is pushed on. If when you enter the code, you hear a click and then push on the flat of the swingbolt, it should swing out of the way. However, if you don't hear a click, then you have lock failure. If you hear a click and it swing clear, it could be in a bind or its simply a lock failure.

The ESL 10 -20 are deadbolts. The Defense Vault needs a swingbolt. Another brand could be installed. We would recommend SR basic. SecuRam Safe Logic system. El0601 swingbolt with any of the Safe Logic keypads.

@@StarfleetLockSafeInc In your experience does the current production of ESL-5 have a high failure rate? High enough that you'd preemptively replace it with something else? I know that the early production ESL-5 had a microprocessor problem that caused Amsec to have to change to a different chip. Wondering if it's still a problem with the new ones. Thanks for a great video.

@@MikeKobb Not sure about the chip in the newer version, but the failure rate does not appear to be as high as the older ones.

A couple things come to mind here. Knowing which safe your ESL10 is installed on might help diagnose your problem. First, check to see if the lock is in penalty mode. Sometimes this happens when weak batteries are present. It is like the lock can't interpret the signal from the keypad properly because there isn't enough juice to push the commands through. If the LED is blinking every few seconds, it is in penalty mode. Just wait for it to finish the penalty and try the correct combo again. Second, check the new batteries to make sure they are fresh. Sometimes even straight out of the package the batteries are no longer fresh enough. Third, be sure the safe handle is turned all the way to the locked position. Sometimes we see a bind on the lock bolt when the handle isn't turned fully to the closed position. If the door is in a bind, the handle may not want to naturally go to the fully closed/locked position and may need a little extra help. Let me know if any of this helped.

@@StarfleetLockSafeInc I have the same issue; I'm wondering if that worked for CruzanBeast?

Try the steps Gene outlined above and if you cannot get in, give us a call (search for Starfleet Lock & Safe) and he can probably walk you through a few extra troubleshooting steps.

@@StarfleetLockSafeInc Thank you. We will attempt it tomorrow.

Here are my thoughts. A. Batteries, even brand new, can sometimes still be bad. B. Do you check to see that the safe door is locked by always turning the handle in the direction to unlock after closing and locking the door? I have seen this cause an issue, especially in commercial settings where the safe is entered several times a day. What happens is the safe boltworks slams against the side of the lock bolt. After so long, the bolt can form a crack or two from the sideways stress. When this happens, the bolt usually fails by cracking and allowing the tip of the bolt to break free from the rest of the bolt. If the safe has a lock that is mounted vertically down (lock bolt pointing down) then the bolt disconnects from the lock and actually jams in place. (Sometimes it just floats in the area where it failed.) Catastrophic failure that will necessitate a drilling by a qualified safe technician. C. Do you slam you safe door? The force from slamming a safe door can cause the relock device in the door to activate. If this is the case, a qualified safe tech will be needed to drill, open and repair your safe. D. The lock has gone bad, is worn out, or electronically failed. If you are hearing the click as if it is unlocking, then it probably isn't this. My guess--and it is only a guess--is that you have either B or C. I any case, a qualified safe technician is probably needed. If you need assistance finding a qualified safe tech, let us know.

I apologize for not responding sooner. I really wish I could hear what sound you are talking about. I have heard weird sounds when there has been something spilled on the keypad. I have heard weird sounds when the keypad has been damaged. I truly believe that all ESL5 locks should be replaced as soon as possible.

It sounds like the keypad has gone bad. A new keypad should remedy the situation, but after opening the safe, I would recommend that you replace both the lock and keypad. We always suggest that you use a qualified safe technician to perform the swap. If you need help finding one in your area, please call our office and we will be happy to assist you.

Thanks for the question. This sounds like it is a faulty lock and keypad. Your best bet is open the safe and keep it open. It is only a matter of time until it will not open again. We recommend you replacing it with an ESL10 and depending on your comfort level we will be happy to help you find a Professional Safe Technician in your area to help you with this. Some customers want to do this swap on their own, if you need help purchasing an ESL10 we would be happy to help you with that as well.

@@StarfleetLockSafeInc Thank you. I'm glad to replace it on my own. Do you have a link or way I can purchase the parts from you guys? Thank you for your help.

If you google Starfleet Lock & Safe our business listing should pull right up. Reach out on either Facebook or through the contact us section of our website and I'll get the information from you so we can get one out to you!

Glen, it sounds like a lock failure to me. I'm not sure where you are, but if you find us on Facebook or want to contact us through our website we can help you find a qualified safe technician in your area. We may also be able to troubleshoot over the phone with you and in that case our phone number can be found on Facebook as well.

Sounds like a failure where the lock is unlocking and then locking almost immediately. It needs to be replaced. To get it open you need to be able to quickly turn the handle before the lock re-locks. Not easy and sometimes impossible. Once it is open, do not lock it back up again until you get the lock and keypad replaced. Good luck. If you need help finding a quality tech in your area, please let us know. Call the shop.

If you are hearing 3 beeps that’s a bad code, if you are hearing a bunch of beeps after that indicates a bad battery. Be sure you are using good high quality batteries with a date code that is way out. It sounds like it’s just not getting enough power.

@@StarfleetLockSafeInc thank you so much for your response! Your videos have been very helpful!

Your lock could be in penalty mode. Try new, fresh batteries. Let set for 5 minutes. then try to use. Try your new combo and your old combo. You did this with the safe locked open, right?

The ESL5 seems to have several problems. I have heard of rare occasions where the lock has even been reset back to factory code. I have also heard of cases where someone has shocked the keypad with static electricity and this has damaged the keypad or lock. I would contact AMSEC and ask them if they can do a reset. You will probably have to have an AMSEC certified technician come out to do the work. Good luck.

It sounds like the keypad is not plugged in properly. Make sure it is and check with a new set of batteries.

I have this same issue. Did you find a resolution?

I am having the same issues I changed the battery my sounds is gone key pad lights up put the code in & nothing happens won’t open!

@@Ducati_Dave I apologize for not responding sooner. Are you still having issues or have you resolved them? Sometimes after changing the batteries we have noticed damage done to the cable or the pizeo. The pizeo is the electronic device that produces sound. If for some reason it gets damaged, it has no effect on the rest of the lock operations. check the cable for pinches or from not being completely seated into the connector.

I’m having the same issue after replacing batteries a couple of times. The “C” and the “7” beep and that’s it. The red light lights up and I see it has power. No pinches on the wires at all. What should I do at this point?

Sorry just now getting to this. Yes, it sounds like a bad keypad. I would start their and preferably order a new keypad and lock. It will have to be an ESL10 keypad and lock to operate with your old keypad.

Adding users to these locks can be complicated. It is not as simple as you would think and takes several steps. More than can be posted here. The best piece of advice I can give you is to READ the instructions closely. Here is a link to AMSEC's instructional download page: www.amsecusa.com/operating-instructions/?wpdmdl=29532

If you haven't tried turning the handle as if you were closing the safe, to be sure the bolts are not in a bind (it does sound like this is likely not the problem based on your description). Other than that and trying new fresh batteries straight from an unopened package, your next best bet is to try AMSEC and see if they can troubleshoot with you over the phone. If you don't know of a safe technician in your area, let us know your zip code and we can help you find a qualified professional in your area.

@@StarfleetLockSafeInc I have the same issue as Fiat Lux. I called Amsec and the tech said before I have the locksmith come in, I should try to get the safe open by 1. removing the battery 2. hitting "C" ten times 3. keep the battery out for one hour, 4. put the battery back in, 5. put in my password - there is a good chance the safe will open. Does that seem right? Have you gone through this or a similar process? Do I have the steps in the right order? Thanks, John

Christopher. I apologize for not answering you sooner. I truthfully do not know what is causing your issue. I am still researching your particular circumstances. Let me ask though, is your safe in a cool or cold location? Maybe under 45 degrees? Or have you used any sanitizing agents on the keypad?

I have the same issue. Is there a fix for this ?

Hello, unfortunately the ESL5 lock and an ESL10 keypad are not compatible. You would need to either find someone who has a good ESL5 keypad or work with a safe tech who is in your area to get you in. Once the safe is open you can absolutely swap the ESL5 lock and keypad with an ESL10 lock and keypad (if you need one please let us know, we sell them). If you don't have a Safe Tech you trust, please let me know and we can help you find a qualified one. Either reply to this comment or search Starfleet Lock & Safe online and send us an email or message through Facebook.

@@StarfleetLockSafeInc thanks for the quick reply! do you sell ESL 5 keypads?

It sounds like the keypad alone will not help you in this case. We can only guess that the lock has malfunctioned. If you’ll contact us through either our website or Facebook we can help you find someone in your area to help you.

William, everything we have seen about the CSC from American Security looks great. It is a "B" rate safe with an ESL10 lock on it. It has a 2 hour fire rating. All great specs on a safe. If you have any other questions about it please let us know!

@@StarfleetLockSafeIncThanks The 3018 and the 1913 say they have a UL listed RSC rating

I apologize for not getting back to you sooner. The AMSEC safe locks do not operate without the lock and keypad being connected. There are other safe locks that will produce sound or operate a menu screen, but not all.

I am sorry we haven't responded sooner. Without knowing more about your safe, I can only speculate and I would prefer not to do that. Tell me more about the make and model of your safe and I can probably discern your issue. If you would like, please call the shop and, if available, I will be happy to talk to you. If need be, leave a message and I can call you back.

@@StarfleetLockSafeInc Turns out it was the batteries even though I had put in brand new batteries a few months before. I was told batteries go bad faster in Florida because of the heat and humidity while sitting on the shelves. Thank you!

A reset is possible. I usually recommend a qualified safe technician that is registered with AMSEC perform the reset and check the lock and keypad for any other issues. If the problem turns out to be deeper than an incorrect code, he should have the knowledge to get you where your safe opened and repaired. Is a drill necessary? Maybe depending on what the actual issue turns out to be. If you need help finding a qualified tech in your area, let us know.

Hi Joyce, it was a pleasure speaking with you on the phone today. Please let us know what you find on this safe so we can help others as well. From everything you are describing it sounds like there is a possibility that the lock has failed or there is something wrong with the keypad. We hope your local Safe Technician is able to get you back into your safe!

Any update on this? I am having the same problem. Thank you.

The ESL10 and ESL20 both use two 9V batteries. However, only one is required to operate the lock. The ESL5 and ESL15 only use one battery.

You have four choices: First, try to discern what number you did input. Second, call an authorized AMSEC service tech and have him get an MRC. (reset code). Third, buy a new lock; replace the lock; remove the serial number from under the keypad; and program up your new lock. Warranty on the lock may not be honored because the keypad was not replaced at the same time in a set. Which brings us to the fourth choice, buy a new ESL10XL keypad and lock as a set. Replace the lock and keypad (and keypad base). Warranty will be in full effect. There is a relock device on most AMSEC safes, as well as most other manufactured quality safes. If the new lock is not installed properly, and tested several times in the open position, a lockout could occur. If you need help locating an authorized AMSEC service tech, please let us know by email through our website and we will be happy to help you.

@@StarfleetLockSafeInc thank you very much for your promptly response. Very helpful 👌

Eric, I am sorry for not responding sooner. Most of the time a flashing keypad indicates that the lock is in Penalty Mode. The ESL 5 and ESL 15 are the only two Amsec models with this style keypad that have the flashing number feature. The ESL 10 and ESL 20 have a red LED that would flash. If your lock is in Penalty Mode, you just need to leave the battery in and wait about 5 minutes. If the flashing hasn't stopped after 5 minutes, unplug the cable in the back of the keyad. Wait about 5 to 10 minutes and before plugging the cable back into the keypad. If this hasn't solved your issue, then you will probably need a safe tech to open and repair your safe. Let us know if this works for you or if we can direct you in the right direction for a safe tech in your area.

Hi Jennifer, our suggestion is to replace both the ESL5 lock and keypad. We recommend you contacting a professional safe technician to complete the install

Which lock do you have? If you have the ESL5 or ESL15, there is a stealth mode that turns off the sound. Or you could have a damaged peizo in the keypad. If it were a battery issue, the beeps would still sound (probably weaker than usual) but the lock would fail to open.

Mike, Sounds like one of two things. First, it could be in penalty mode. Is the red LED blinking every 5 to 10 seconds? If so, wait 5 minutes until it stops blinking and try to enter your code. Second, yes it could be a catastrophic failure, but not necessarily. It might actually just be a bad keypad. Doesn't happen often, but sometimes we see it. If the first possibility doesn't solve it, try the second possibility by obtaining a working keypad from another safe or from an AMSEC safe technician. (Needs to be an ESL10 keypad, the other ESL keypads will not work.) Then simply swap the keypads, make sure you have a well charged battery, check that it isn't in penalty mode (just wait for it to time out if it is), and then enter your code. If either of these procedures don't help, you will need to contact a good safe tech. He might be able to help you without drilling, but if necessary, you want someone who can repair the safe properly once it is opened. Let me know if I can be of anymore assistance or if you need help finding a good safe tech. Gene

Thanks for the suggestion. It is not in penalty mode. Nothing else is blinking or making a sounds except when I press the c button. It beeps and red light blinks once when c is pressed. After that nothing beeps or blinks when any of the other buttons are pressed. I will try your next suggestion with swapping the keypad if I can locate one. Will my code remain the same with a different keypad? Thanks again for your help

Mike. Yes, with all the ESL locks, the code is stored in the lock itself, so your code will remain the same. Good luck. Let us know how it works out for you.

I just had exactly the same problem. Even with new batteries only the “C” beeps and then one number after that then the rest of the keyboard is dead. Were you finally able to resolve it with a new keypad?

Looks like a lot of folks are having the same issue. I have brand new Energizer batteries, the keypad responds when I hit the C button, and sometimes one other button, but not always. I've tried unplugging / re-plugging the keypad and nothing seems to work. I really don't want to call a safe tech out (I live 90 miles from the closest one according to the AMSEC website). Anyone find a solution to the issue?

I am not sure what you are asking or what you are trying to accomplish. Is it locked up? Is it in penalty mode? Is it locked open? Are you trying to change the combo? Which lock are we talking about? What safe is it on? More details will be needed before I can help.

I apologize for not responding sooner. If your safe will accommodate an ESL10 or 20, then yes, I highly recommend these locks as a replacement for the ESL5

@@StarfleetLockSafeInc Thank you 🙏

Richard, if you are going through batteries left and right there is likely a problem with the lock/keypad. There could be something simple like a short in the cable you have but when customers mention their locks are eating batteries, we recommend replacing both the lock and keypad. Better to replace it now before you can't get the lock powered at all. If you need a quality safe tech recommendation in your area, please let us know.

@@StarfleetLockSafeInc yes, please provide a list of reputable safe technicians in the 92882 area. Thank you very much.

You will likely only be able to do this with an approved American Security technician. They can get in touch with AMSEC and reset whatever you need

Four possibilities come to mind. First: Probably in "Penalty Mode". Leave battery in and wait 5 or 6 minutes. Then try as normal. (This is my main suspect.) Second: The lock cable isn't fully seated into the keypad plug. Third: You used Lithium batteries in the past and fried the keypad and/or the lock. This is a recent discovery with several electronic lock manufacturers. Never use lithium batteries in an electronic safe lock unless the manufacturer specifically says its okay. Fourth: You may just have a bad keypad or a bad lock or both.

In most cases the answer is yes an ESL 20 or an ESL10 will work just fine. Every once in awhile the design of the safe's boltworks will make it impossible to use a deadbolt style lock, especially one that relocks before the safe is closed (such as the ESL10 and 20.) If you have an upright gunsafe, then most likely yes.

Zachery. The ESL5 keypads and locks have been having some serious issues lately. Here is what I would do: Replace the battery with a Duracell 9V alkaline, but do not press any buttons. Wait 15 minutes. Enter your current combo, slowly and meticulously. You are listening for the beeps and watching for the keypad to light up on each press of a key. If your safe opens, DO NOT LET IT CLOSE or lock back up. (More on that in a second.) If it does not open, listen to see if it is giving you a wrong code indication (4 quick beeps.) If so, and you know this is the correct number, then it is definitely a failed lock or keypad. If while you entered your combo, one of the numbers did not seem to work, this is also an indication of a failed keypad. Next would be to obtain a different ESL5 keypad to replace your current keypad. Try your combo to see if it opens. If not, then you will need a locksmith/safe tech that specializes in these type of safes, because it would be an indicator that you have catastrophic failure. He may be able to use a specialized tool (if he has one) that might be able to recondition the lock at least once more time to allow it to be opened, otherwise it will need to be drilled. Replace the lock with an ESL10, one of the most robust locks on the market today. If you are able to get the safe open (earlier note) then DO NOT LET IT CLOSE or lock back up, actually lock the door in the open position to keep it from locking you out. Then call a locksmith/safe tech. If you let me know where you live, I can help you find a qualified safe tech. On a side note, I have the ESL10 and ESL20 locks on my home and business safes. These locks are great. The ESL5 is the only lock I have ever had catastrophic failure when it was brand new out of the box. The ESL5 and ESL15 locks just are not built very well and fail too often. Good luck.

It could have been in penalty mode or simply a bad battery, try changing them With new ones and leaving it for 10 mins and attempting to open again.

We are not entirely sure what your problem is but if you could provide more information we may be able to help you.

Sounds like you are in penalty mode. Let it sit with the batteries in place for up to 5-10 minutes and try the original code you used again. If that does not work, try the factory default of C123456#. It should retain the original code information that you setup but sometimes it goes back to factory.

@@StarfleetLockSafeInc What do i do if i am not getting the internal "click" when it takes the default code?

You will need to have a qualified safe technician who is registered with AMSEC. They can then obtain information that can be used to override and reset the combination. The process allows the tech and AMSEC to verify that you are the owner of the safe. Easiest route would be to call AMSEC USA technical support. 800-421-6142

Thank you for the information.

It sounds like it might be in penalty mode, if you wait 10 mins and it still doesn’t do anything you likely have a bad keypad. You could first try making sure the cable on the keypad is seated tightly and making a good connection. From there you should either contact a professional safe technician or you could try purchasing a new keypad and lock and trying to open that way.

@@StarfleetLockSafeInc yea we had a penalty mode. Then after the blinking lights for ten minutes I hit C. The lights come on like the keypad is active. But none of the numbers work. They just stay lit up until the 10seconds or whatever is over then they go dim again. So I changed the batteries three times. Now all it does is light up when you hit C. So I’m going to try and buy a new key pad. But my only option is to hook it up to the existing cable that comes out of the safe right? Because I can’t get to the lock of course.

@@TheJunnoon Yes you will need to install the new keypad and see if you are able to use that to open the safe. The combination would still be set on your old numbers, the lock itself retains the combination. From there we would still recommend replacing the lock but that's a judgement call on your part. Good luck! Hope you are able to get in.

@@StarfleetLockSafeInc thanks for your help!!!!

Scott, it sounds like the keypad thinks you've put in the wrong combination. If it is flashing and you are in penalty mode and you should hear 8 beeps when pushing any button. There's a chance your lock could have gone back to the factory combination and you could try that again. Be sure you have the correct combination, wait at least 5 minutes and try again. Good luck!

James, can you give us an idea of what is wrong with the cable or keypad now? In order to replace the cable you must have the safe open.

@@StarfleetLockSafeInc there is a break in the telephone cord from the locking mechanism to the keypad ..i voltage tested everything else and it checked good.

James, Do you have access to both sides of the door? If so, then it is a matter of removing the lock and keypad and fishing a new cable through the door. If you do not have access to both sides, then the cable will need to be patched long enough to get the door open and then remove the lock and keypad to replace the cable. A word of WARNING: if you remove the lock, there is an external relock device that will activate and need to be reset properly and tested before closing the door.

@@StarfleetLockSafeInc yes i have access to both sides i would just need to purchase the part.

@@jamesf5346 if you search for us you'll find our website (starfleetlock) and you can contact us to order one! Let us know if you have a problem finding our website or Facebook page.

Bradly, you'll need to find the serial number on your lock. Gene discusses this in the video. You can then contact AMSEC and they will likely refer you to a Safe Technician in your area. Or, if you already have a trusted Safe Technician you can contact them. If you have a problem finding someone please let us know and we can recommend someone in your area.

It sounds like your lock was in penalty mode, wait 5 minutes and see if you are able to use the keypad. If not, remove the batteries and try again.

Dale. I'm sorry you had a bad experience with these locks. Unfortunately it can happen with any electronic lock. In this case I can just about guarantee I know which model that failed you, as I will not sell the ESL5 model aftermarket. I can also understand your frustration with the manufacturer when it comes to warranty issues. Again it is unfortunate that the manufacturers of electronic locks (just about all of them) will not stand behind their products for longer than 1 year. The ESL10 and ESL20 locks are so robust that I use them on my personal safes, as well as my company safes. They are some of the best in the world. There are other manufacturers that provide high-quality and long lasting locks, but those same manufacturers also have low-quality or failure prone locks. We sell and install electronic locks manufactured by at least 5 different companies. Additionally, we work with several lock and safe manufacturers to provide warranty and non-warranty service. So, I see a lot of different locks and a lot of different failures (and successes.) I hope you have a good safe technician that you can rely on if there are any issues in the future. Thank you for commenting. Gene

Como se hace para resetear y volverla original de fBricamm

Carlos, If you have the current combination please watch our video on changing the combination to an ESL5 or ESL10. If you do not have the current combination you will need to either contact AMSEC or a Professional Safe Technician in your area. If you do not have Safe Technician you normally use, please let us know your zip code and we can recommend someone. There are also English and Spanish operating instructions on AMSEC's website if you need that.

We are always happy to help anyone who asks, but that normally starts with a description of the problem. If you’d let us know what your issue is, we can likely solve it or point you in the direction of a professional safe technician in your area. 🤓