TSA admits mistake after Amy Van Dyken-Rouen said she was 'humiliated' by agent at Denver airport 

"Reminded" "training" "are investigating" How much more reminding or training do these workers need? Does no-one ever get disciplined or fired?

This video is a couple of years and from what I have seen on RU-vid the TSA has not changed.

This ONLY happened, because an OLYMPIAN was "targeted". A "normal" person would have NEVER gotten this quick response.

when they say the agents will be retrained what they really mean is we don't give a damn

Unchecked power eventually destroys itself. (TSA)

I'm from the UK. I know that security is important , But I hear many stories about the TSA. If they were in the UK they would be relieved of duty permanently .

After the TSA was embarassed do they commit to ahem ''retraining'' But how many times must TSA apologize, this case,the little boy forced to take off his LEG BRACES and the woman needed special food seeing it dumped in front of her. Before people are,Oh IDK DISCIPLINED

"A refresher course" not some one off twiddling thumbs regular training if "protocol" was not followed then punish that person

They are not “Agents”, they are “Screeners” and nothing more. They are not 1811s (section of the US code that defines agents).

A GED is all you need to be a TSA agent ! Explains it all.

Some of the worst enforcement people in America

TSA = “Torture, Stun, Abuse!”

They'll be "reminded of the rules". Hahaha hahaha hahaha hahaha hahaha THAT'S A GOOD ONE!

TSA THOUGHT they made a mistake but after an internal investagation they realized they were mistaken and did not make a mistake.

I was once told I would be traveling to the mid west for a training conference on corrections (I was a correctional captain)I was given my travel plans which included a flight out of Phx, I then told the warden during a meeting that I would not be flying and would check out a car or take a bus, when she asked why I said I will NOT be treated as a terrorist by the TSA, or have my basic human rights violated by an agency that promotes harassment of citizens of the US, and to this day even after retirement I still will NOT fly until they do away this the tsa bullies.

Wow they only give a shit if you are famous. Stuff like this happens to me all the time because I had surgery. A doctors note and x-rays don’t do anything. I hate the dia tsa.

Thank you Amy. This happens to alot of people young and old.

I was once asked to get out of My Wheelchair and walk through the Metal Detector.

I’m in a wheelchair and fly very often. I fly the same flights at the same airports every week for months at a time. I am TSA pre-checked. I have found tremendous variances between TSA at different Airports. At smaller airports the TSA officers are usually much more reasonable. Since I fly the same flights week after week and am in a wheelchair the TSA agents recognize me after a few weeks and will address me by name and act appropriately (since they know me). At other airports the TSA officers will know me and address me by name and still pat me down and disassemble my wheelchair to put on a show for the people in line to demonstrate how through the screening is. TSA in these instances only reinforces my impression that it is only for show, not for safety. You may ask “Why don’t you complain to TSA officials about this behavior?” The answer is I fly on the same flights every week and I don’t want to start missing flights due to “enhanced screening”.

They seem to get pleasure out of it.. Especially when they have a bad day they take it out on others

Seems like Security Theater to me.

Tsa is a bunch of goofy troops.

What gets me- this limp gesture of improvement, that clearly doesn't fix the underlying systemic problem.....They won't even give that much effort anymore. The Police, the TSA...they pretend that even admitting fault is some agonizing saint like activity reserved for special occasions. And it's still so cheap.

So did the person who inflicted this search on Amy apologise? And again, did any other agent spot this agent doing this mistreatment and stop it.

Why repeat the same training that clearly did not achieve the goal in the first place? Just an odd response to me. Unprofessional and unintelligent.

It would appear that all TSA staff should be retrained on a regular basis and any TSA staff member who fails to follow guidelines should be fined and sent on a retraining course and on a second failure have their employment terminated. It is not enough to just apologise, they should pay compensation to those subjected to excessive search routines.

I can't believe that they actually admitted they messed up,that's scary!!

Sue them bankrupt them

So because she was an Olympian they called her???? I travel constantly for business and there are some airports that are great and others where the TSA is nothing but people on a power trip and if you complain at all...you magically get searched for some obscure reason. I get they are trying to keep us safe...but who is keeping them in check?

A refresher course doesn't help if the person isn't listening. Retraining is ineffective if people knowingly ignore the rules just because they can. An agency's pledge to "do better" loses credibility when they keep repeating the same mistakes.

Got a pat down by a man that just wanted to pat her down. TSA rules are inconsistent and for most part stupid, read where an arib looking guy (who was FBI) was denied a flight while at the same time I saw arib guys in full garb not so much as looked at!

What the TSA is pulling is getting downright disgusting.

Apologies are cheap. Shut down the TSA NOW!

When I was flying to Snowmass/Aspen to go to the Disabled Veterans Winter Sports Clinic from Dayton Ohio airport, the TSA flagged me because they thought that my urine collection bag was an explosive and then proceeded to grab my wheelchair and dragged me into a private room because she wanted to see the catheter tube and it was coming from. I had to unzip my jeans and told her that she wasn't go see my business.

TSA hasn't change..

Oh snap, they’ll never feel up another person in a wheel chair. All is good now. Feel safe.

Has a tsa employee ever been fired?

About damn time!

All TSA agents should be made to take a refresher course every 6 mpnths tp make sure that they are complying with proper proceedures.

Thank you Amy. My wife has had similar experience. She also has a service dog. I have encountered several officers who did not know ADA protocols for encountering disabled people in a wheelchair with a service dog.

Agents were getting their freak on.

Why didn't the TSA "reach out" to the other woman in this clip? Because she is just another citizen who pays for this maltreatment.

They don't need to be retrained they need to be FIRED!

I don't believe the changes I think the old way will carry on until some one makes the changes the supervisors and manager cannot be doing there jobs

If a person is blind tsa shoud not ask them , how many finger ?

If I was in a wheel chair and could afford it, I'd pay a lawyer (and maybe a TV reporter) to travel with me going through a known trouble terminal. Maybe I could persuade my congressman/woman to accompany me on a trip. Lawmakers should know, first hand, how some of their laws affect citizens.

My wife gets unfairly targeted because she is in a wheelchair by TSA, trying give commercial airlines some business, after the last time , we have made up our minds to return to private flights , no TSA there . Show up to the place 30 minutes before the flight . When booking telling them what you want to have to eat and drink on board , they will get for you , have it piping hot 🔥, Drinks ice cold. Treating you like royalty.

Nothing will change

This is so typical. When a corrupt officer targets and kills an innocent I guess they will be "reminded" of the rules that say you're not supposed to do that. The whole justice system has become such a cesspool that it needs to be eliminated and filled from scratch in order to have any chance of getting rid of the scum.

This happens to people with medical illnesses. I am Always pat down. El al does the job well and rarely does pat downs

There are heaps of videos on here about TSA , they don't learn do they

Why does it require news coverage before something is done. Where are all the supervisors and managers this should have been seen and addressed long before it took the news for TSA to do right. I used to fly and enjoyed it but because of all this going on in way too many airports I will NEVER fly again. I would rather crawl to my destination.

TSA has never stopped any Terrorist activity in progress, but the passengers have.

I hope they do know a lot more about disabled people now. My brother never liked strangers touching him. On our last vacation be got patted down only half way through, because he was almost crying and agent felt guilty about making so much stress to a kid. That's the reason he hates flying on airplanes, there is a chance he could be touched everywhere by person he never seen before. Even though he is an adult now, it's still really uncomfortable. He already has little self confidence

Airport security is not working. Damnit it's A crime to Assault the traveling public. Sick. It's not for your own good and safety. No one listened to the Olympic Gymnast either! 🙊🙉🙈💔🤸🤸🤸

Why the discrimination? Why is a disabled person entitled to any different procedure than anyone else? None of us should be put through this violation of our 4th amendment rights.

Fire her! She has attitude.

They disrespect you and are punished with a "refresh course", lol

Last time I flew out of Denver, I was sweating bullets because I was afraid I might have left a nugget or 2 in my clothes, hell I was ushered right through no problem, I could have smuggled a couple of kilos easy. Probably won't be so easy next time since I posted this.

they only apologized because it happened to a celebrity

Everyone forgets 90% of the tsa agents at your airport are local.

Oh the TSA again omg

TSA is not backing the horse up enough. If this job is important to the airlines, what about the basic job interview. Is it thorough enough to screen out people who aren’t suitable to deal with peoples short comings. Firemen and police officers are trained differently, but both jobs let them see people at their worse. These TSA workers would have it even harder. How can they have the time to see and understand every situation. If these incidents with TSA workers keep happening, then the company isn’t able to move fast enough to 1) hire people with better character, 2) provide a better training program that actually makes better workers, and 3) they are not removing these workers that are causing these incidents. There is federal oversight over airports. Since these are clear violations of the civil rights laws and the disability laws why is there no state or federal intervention. It’s true that when your traveling you are usually not in a position to stay and do something about your treatment. But the people affected by this mistreatment need to see their congress representatives in their districts. Complain to them. Ask them to contact the appropriate federal agencies. Is TSA the only company to handle this type of work, or can another company be asked to take over the contract. If they are escaping penalties for their actions see who is protecting them. How high up would the possible cover up go. In all the months I’ve been hearing about the problems with TSA, there are no reports of legal action against them. If this is happening then You Tube should be posting that information too.

This is why 50000 TSA employees quit last year but still a 8 billion dollar waist to do little so why is it still here

From what I've read the Israelis are much better at screening then we are. I quit flying years ago because of this screening process. Do you think that they don't already have a dossier on every person that flies?

IT'S NO WHAT'S IN YOUR HEART

There's a saying: RULES ARE MADE FOR THE OBEDIENCE OF FOOLS BUT THE GUIDANCE OF WISEMEN. Obviously doesn't apply to TSA

Stab TSA agents, ask why you're being harassed later.

Always just a slap on the wrist or more training bla bla bla. No one ever seems to get fired. This won’t stop.

Things like this will continue to occur if they don't up the requirements and pay and replace the idiots they have working in the TSA. It's abysmal here in Atlanta - you have retail shop security guard worthy talent managing "terrorism" counter measures for the country. It's ridiculous.

They should be reminded at the unemployment line.

TSA go after those with disabilities and medical rules all the time

people TSA is going to just say that publicly we going to retrain behind closed doors they'll laugh say come on guys try not to get caught next time

She should sue the Airport

My name is Melissa lara from Harlingen texas I do not like to be touch at the airport because I am handicap ok

Earning the hate one citizen at a time

You get more service and respect at airports in China, USA is lost.

Refresher course aside, these agents sorely lack basic common sense

This doesn’t help me feel safe of airplanes 👎. Tough luck ladies you get the pat down if you look suspicious

THESE OFFICERS ENJOY GOING TOO FAR WITH PATTYING DOWN LADIES.........

#theyfdup

You can (remind them)(PR bull) one million times and they still will get it wrong. Harassing will continue and the public relations bull will continue.

Oh they did follow the rules at the airport omg get your shit right at the airport security

Reminded of the rules ? Many of these TSA employees came right off the welfare roles. This type of treatment is all too common. Getting on an airline flight is now very similar to running a gauntlet. These TSA employees have had plenty of training, their problem is a crappy attitude.

Why does this reporter always sound like he's got a cold?

Security or paranoia?

TSA wants more Touching buddies,

But because she is famous, then something was done.

Good. Make them pay,..otherwise it could be you next.

But who does that anyway? She should have been allowed to skip the pre-screening.

I was mistreated while in a wheelchair, forced to stand up, stand inside a body scanner & was patted down, hands, feet, prosthetic & shoes was wiped with their pads.All because I was in a wheelchair...it was their wheelchair that they gave me to use.

I walk with a cane and couldn't stand straight up with my arms out WITHOUT my brace, they made me take off... so ofcourse EVERY F"ING TIME I fly I get the full body grope down. :-(

we all know the bad guys get around in wheelchairs

Tsa too stupid actions

No one cares

I'm amazed that more smurfs haven't had a close personal encounter with a Louisville Slugger.

TSA = assholes.

Jobs jobs worthless jobs nobody needs this, or if get on with it and go super efficient and high tech innovations. Sorry but the people who work could do much better in other jobs.

Until the next time it happens, then we will get another apology for the mistake, and further training will be given. HAHAHA. THEY NEVER LEARN!!!¬

changes..changes..training..training my ass..