thank you for your help. now mine was completely fixed. If may, can you tell me what is the label program that you use? i was searching the entire time but nothing helpful programs found. I am now using Bartender, but in the adjustment setting, i was completely frustrated about the output not adjusted in the same position as the input one that i set in the monitor. Now, the printed one sometimes are too low and out of the print area. Can you help me with that? will be very thankful. Thanks again.
We are currently switched over to Bartender 2021. If you're still experiencing this issue, please send us an email or give us a call! 1-800-475-2040 techsupport@specialtytag.com