Tui could have ruined our holiday.  

Yes..We are flying on the Tui Dreamliner this coming Tuesday to join our ship in Palma,we initially booked our seats a while back on the Tui site,then last week I went on the Seat Guru seating plan,and my heart sank,as I thought we had the row with no window,but thankfully we hadn't,Its wrong of Tui not pointing this out,some poor passengers will be disappointed I bet,

Hi, i perhaps should have added more information in the description which i have now done. The information i have provided relates to Dreamliner 787-8 but they also use the Dreamliner 787-9, on this one the affected row is 42. Visit seatguru.com and search for Tui airlines and you can see a plan of your plane with all seats with warnings shown. It is bad that they don't show these warnings when you are booking a seat on their site. Hope you have a great holiday.@@lorenzomag100

Not with it this morning, thats exactly what you did so very good advice.

Thanks we going on our 2nd Marella cruise on Discovery 2,for 2 weeks around the Med.@@midatravel

Thanks for your very detailed and informative comment. We would not have minded the change of aircraft if they had informed us that this was happening and we would need to rebook our seats. I hope this was just unfortunate on our part and not the norm that they don't inform you. Good to hear that Jamaica have now gone online with their forms, we did online for Barbados and it was much easier. Will still make sure i take a pen though, should always be prepared! Holiday was fabulous, we loved our cruise and would recommend Marella to anyone, especially this itineary which went to some amazing countried. Take care and thanks for watching. 🚢🚢🚢🌞🌞🌞🍹🍹🍹😎😎😎

Our pleasure!

Like Tui but in future will definitely be more careful about having seat numbers on our paperwork. 🤔

This is bad. I appreciate they have to make changes to their aircraft sometimes but i am annoyed that despite you paying to pre book your seats they don't tell you or reassign you similar seats. We were just lucky we found out by chance before we eventually flew. Hope you sorted yours out, i'm sure it must happen lots. 🤔

Cheers and thanks for watching. Normally fly trouble free with Tui so have a lot of confidence but this was definitely a bit strange and i'm not convinced it was caused by the reason they say it was. Still sorted now and definitely happy we did not end up with the window seat that isn't a window seat! Will look out for that one in the future! 😱

Thanks for watching Chris. We usually have faith flying with Tui, but this was certainly a bit of a shock. Not convinced by their explanation but hopefully all now will go to plan. 🙂

Thank you so much for watching and for the sub, means a lot to us. We have had a lot of good experiences with Tui but this was not good and we are now experiencing some issues with them regarding our forthcoming cruise in November which we will highlight in a forthcoming vlog.

Such good advice, in future we will always check Seat Guru in advance. 🙂

Thanks for the info, really disappointed that Tui/Marella don't warn you about these seats when you book with them. Hope this helps people who may book these seats with no idea that they are not getting what they think they are. ☹

I’ve been caught out by this, I’ve messaged them on X to be told by one person it doesn’t have a window, then after telling them how dissatisfied I was that the system doesn’t advise of this and at the point of booking I could have chose any row and I’ve now paid a lot of money for a row with no window, I received a response to say it did have a window, I then asked if they were sure and that they had checked the correct plane I finally get a response to say they have looked and it does say it’s a window seat but it may not be a full window seat. I’m gutted, this is for our honeymoon. I now say thankfully, however at the time it was stressful, our return seats were not selected although I had selected the same seats for the return at the point of booking, so I very nearly had no premium seats as there was none available, after randomly checking one day I then saw 2 had become available, so selected row 5, so at least for our flight home we will have a one but let’s face it, you want the view for landing in Caribbean not England on a night flight 🙄

This sounds really bad, we usually fly from Manchester and i'm not sure i would have been very happy with this situation, especially as i have never heard of that airline. We have always been happy with Tui and have had more good than bad experiences with them. Last year we did have 3hr delay and the problems with these seats does worry me for whats next. Will keep my faith in them though that these are just isolated incidents. We actually go on 26th November. If we are there at same time, say hello if you see us. 🚢🚢🚢🍹🍹🍹🌞🌞🌞😎😎😎

Hi Kevin, if you are on the dreamliner Boeing 787-8 (788) and they are the 2 seats right at the very back we have sat in these seats and loved them. We were worried about possible queue or noise from toilet but these proved to be no problem at all on our flights. Seat Guru also state limited recline but we thought the recline was absolutely fine and no worry about anyone behind you. Only downside and again i don't think its a massive issue is you will be one of last off plane. If you are on the dreamline 787-9 (789) then you should be fine, no seat warnings on seat guru. We would book these seats again without any hesitation. ✈😃

Hi yes its the 787.8 the bk seats top right thanks for your reply 👍

@@kevinstevenson6272 Your very welcome. We were a little worried but we loved having just 2 of us and not having to disturb anyone when you want to get up. The extra space at side of seat was really useful. I hope you enjoy these seats as much as we did.

Glad we went to question it or it could have meant us being seated a long way from each other! Hopefully it does not happen too often. 🤔