Lesson learned. I wish I had reviewed the 1 star reviews before I made the order. I had experienced the same things as the other reviewers: battery failure, wire connection twisted or loose. Couldn’t reach out to support either through phone call or email. Very slow response. Treat customer as mechanic technician, asking us to do all kinds of testing, ask us to dissemble and replace control board (even though there are warning label on the scooter clearly states that non-professionals should not attempt to repair/modify the scooter ). Asking us to fix it at a local shop (would that disqualifies product warranty?) When they finally agreed to return and fixing the problem, three weeks later we received the email with return label, asking us to package in a very special box that is hard to find. They also warned if I ship it in a larger box, then I had to pay for shipping myself. Enough is enough. This Is the worst experience I have ever had with such a stupid company. BTW, the scooter is cheaply built, it really not worth the price. It also has mechanic design problem ( wire too short that can be easily twisted and broken.)
First scooter I've owned. Enjoyed it for a bit put over 100 or more miles on it but I have the Apollo Explore coming soon so this thing will be outclassed soon. I'm able to get to 20 when its fully charged but it usually sticks to around 18 mph. Battery life is terrible though.
If you are considering this scooter, I would skip it. The one I did the video on broke down a few months after and I’ve also seen comments from other people saying that their scooters broke down as well. Many better options out there
@@RedskullPro actually i was considering it. What you think about ninebot segway. Are they any good. Which one is affordable and good on battery and everything.
for the price are better than this one? Can you name one or two of them? Great review. I was thinking about the Freego F12 you reviewed but that one is way more expensive.
This company sold me a scooter with a defective battery and I had to pay $200 for a new one. They have the worst customer service in the business. Do not buy anything from this company.
the most underpowered and poor range scooter I've ever had I've got 2,and 12.8 battery I get just under 10mls at 15mph, can't climb hills at all loads money wasted 😱
It’s clear as can be, from several experiences, that anything direct to consumer from a Chinese company will fail to meet expectations and be accompanied by horrendous customer service. Do yourself a favor, spend the money on a Segway at minimum or build one
