As you say, we see it as an unedited unboxing and I didn't see you as ranting, it is how you get things sometimes and these are things that happen. You have no reason to apologize, that's why we love you two, real! Love what you unboxed today.
Paul, I absolutely love how sweet you are with Heather! Always complimenting her! More men should take after you. Happy wife….happy life! Love your guys channel! You both do a spectacular job!
Those balls are Good for helping people that have had a stroke, and sometimes it affects a certain side of the body, and they use them to strengthen their hands back up
I love what you ordered, I had to laugh at my puppy, as she was looking for the squeaky toy when you squeezed the hamburger at the beginning of the video. When she couldn't find it she gave me that look that only a puppy can give you. Lol
Doesn’t the customer service person know that the customer is always right. I would have called to complain too but after getting a customer service person with what I’ll call an attitude I’d follow it up with a letter stating what happened. I’d remind them what a great customer I am.
I think the odds are you'll occasionally have these sort of issues. I'm pretty sure I wouldn't be ordering from them again regardless of how good/cute their products are. Customer Service and Competence are kinda important.
Very happy to hear you may expand Heather Hooks approved clothing. It's great she's wearing some of her picks in videos. The tie dye shirt journal is so cute. I've been holding back on purchasing as I don't want to miss out on those gorgeous wind spinners. I'm hoping you get more of the outdoor decorations. They sell out fast. More cash for you and more happy customers. You have every right to discuss damaged pallets and merchandise. You should call back and speak to a different customer service representative.
Those water bottles in the sleeves, I would take the sleeves off and double check for cracks. I received one once with a crack under it, couldn't see until it was taken apart. Would just hate for a customer to get it and be disappointed with you guys (when in reality it's probably from the original damage). And definitely not ranting! It's extremely frustrating but it's nice to see the truth about how these things can happen, and definitely a learning moment. Love the videos!
I don't think you're ranting at all. You paid hard earned money on a product, you should receive said product in sellable condition. This business is your livelihood. By the way I received my package today and I have to. say I'm very pleased with it. I bought the honey and almond bath set with the gold and white bag. Love it!
hi Paul and Heather, when you pay good money for things, you expect it to be the way you would like it and to your expectation, they should've been nicer to you about the pallets condition because you will lose money in a way because you will lose some of your products and pray that a lot of it hasn't been lost people that make these pallets need to do them right like you said and you're not the one should be feeling bad they are they did not do what they should've done and they treated you badly
If you get with someone on the phone that doesn't seem to listen to you, ask to speak to their supervisor. You go further up the chain of command until your needs are met.
I've been in customer service of one kind or another for decades, and I am totally on your side. I'd be ranting too! p.s. The Whoopee Cushion was invented in the 1930s by the JEM Rubber Co. of Toronto, Ontario, Canada, by employees who were experimenting with scrap sheets of rubber.
Totally agree with you. As you praise the other companies for how well they ship and how great their customer service is, you should express when you get a company that actually don't try their best.
Paul, let me be your spokes person and call the company. I love arguing and I am actually very good at it. I also fine the owner or the CEO of the company. They really hate that and don't want you calling them. They will then make sure you never have that problem again, because they know you will bypass their customer service and call them.
Lol😂🎉The leashes say 10Ft in big letters at top of display 🤣 😂 😅 Always love your channel ❤🎉🎉🎉🎉 I would be ranting too if I got a pallet like that and bad customer service. You rock🎊🎊🎊🎊🎊🎊❤️🔥❤️🔥❤️🔥
I would rant as well. You 2 are great customers and should be taken very seriously and not spoke to shabbily. Very unprofessional on their part. And just for the record, I have been watching your channel for years and this is the first and only time I have every heard a complaint about anything out of either one of you. Rant away and please save the video to let them see the horrible condition your purchase came in that they deemed argumentative.......Sad
I'd go through the manifest and be sure that you got all the items that were to be on that pallet to be sure that nothing was lost when the pallet was wrecked. I'd also call the company again and get someone higher up than the woman you talked to.
You're not complaining you're just explaining how things are and trying to help other people who ordered these things that these are the things to be careful for
Even if I were watching for the first time I would be thinking you handled it a lot calmer than I would. This is just ridiculous, that company should be falling all over itself to make this right with you.
I am wondering if all these small things, like squish balls and puzzles, actually make enough money to be worth the money and time invested into selling them? They seem more like something for the impulse aisle versus the whole store.
Hello Heather and Paul. Let's see what's inside of this pallet. This company should not have never shipped everything on a pallet. They should've put everything in a bin box so that it would've been better for shipping.
I would compile a list of the damaged inventory and displays and notify the company of the extent of the damage. At the very least, you should be refunded or credited that amount. You also deserve an apology. I would make multiple smaller orders from them so they ship in a box from now on.
im not being funny but as a pallet delivery driver i would not have even loaded that pallet because i know i would have got the blame for it, its happened before. now i take a photo and send it to the boss because im not driving 100s of miles to deliver it for it to be refused at the other end
I don't think you were ranting either. Unfortunately, I feel like customer service has taken a deep decline in recent yrs. I worked retail, fast food and in health care and I would never speak to people the way I have been spoken to lately. Kindness matters and you guys are kind.
When you call a business like that, I would think you got a call center worker following what they have to do which is normally, not much. I've been working call centers for years so I know.
