Good question! Critical Client Flow (CCF) helps you identify complex business systems. Once you identify them, you start working on your Department, Responsibilities, & Team Chart (DRTC), and Systems Assigned Sheet (SAS). These three steps are important for organizing your business. This is where systemHUB comes in, as it's the software for managing your systems. You mentioned that you can't create a document in your dedicated folders for outlining each step. Can you give us more details about this issue so we can help you better?