Hello, thank you so much for your review! As the co-founder & Co-CEO of the brand, I confirm that we are expanding our CX team, but the overall satisfaction with the quality of our products is high. The main issue has been delays with Kickstarter, which I fully acknowledge, and I'd say that the AURA project was somewhat overwhelming, though we are now at 99% fulfillment. However, this is not due to the product itself, as the quality of the product is unquestionable. We understand that we need to improve our response speed; we have experienced an unusually high level of inquiries due to Kickstarter deliveries over the last four months. One last comment: It would be fair and accurate in the comparison to mention that the Lumos e-bike helmet is only certified for e-bikes in the Medium size. This means that if you are a size Large or Small, you wouldn’t have the option to purchase that helmet. Again, thank you very much for your review.
Thank you so much for chiming in. It is wonderful to hear your investment. Absolutely love them helmet. Interesting fact about the Lumos e-bike helmet. I’ll do some research as I’m going to do a lumos vs unit 1 video soon!
Any consideration to adding a noise device that could be attached to the helmet? The noise indications she mentioned would be nice, but also a click or beep indicator when the blinker was on. Akin to what you hear in your car.
Very interested in making a large purchase for entire family, but lack of stock for the bike mount kits has prevented me from being able to make the purchase. Any timeline on when mounts will be available again?
This was on my short list, re-watched your review a few times and then made my decision. When I did I was disappointed to see the controller was a separate add on and at the time your code didn't work. It does now! I think for those looking the code gets the price pretty close with the controller and without it's a good deal, but you don't get the brake like capability without the controller sadly. Anyway, my order is on the way. Thank you for the review and covering the pros and cons.
Personally don’t need audible indicators. A speaker would likely add unnecessary expense and weight anyway. You can program the indicators so that they flash for 5, 10 second intervals or permanent until you click again to turn them off. And the remote flashes with them so very easy to see at a glance. I’ve had the helmet almost 2 months now and my only issue has been wearing the magnetic visors with my metal frame glasses which keep getting raised and attached to the visor. Other than that the helmet has been perfect.
Hey there, I really appreciate the review. Your video was the last push I needed to buy the helmet. I'd like to share my shopping experience. I'm based in Mexico City, and on my first shopping attempt, I was not able to finish the checkout because Mexico was not on the "Shipping to" list. I wrote an email to the support team, and a few hours later, I got a response, they helped me to place an order. We had some issues with the currency and the exchange rate, but they fixed them pretty quickly. I'm amazed by all the help I got from the support team, and I have nothing but kudos for the team. Now I'm looking forward to getting my hands on the helmet.
I got the Aura as part of the Kickstarter. I got the full package. I love this helmet. I highly recommend it. My only wish is that one could decrease the lumens of the helmet lights (and there were fun color choices). I also wanted to use it for road riding, but the brightness annoys the cyclists behind. But it's super safe. I use both the Faro and the Aura for my commuting. The visors for cold night riding =💯! Good review.
I find the app very difficult to find my way around. But when I can figure it out I have seen how to change the light level on new custom presets But I wish there was a way to change between presets without using the app. I don’t think you can change the lighting without opening up your phone
Thank you for your review! I’ve spent days reviewing and researching all the helmets available on the market. I found u’r review to be the most informative and helpful! It’s nice to also see that the Co. Founder checked out your video(s) and I’m hoping the CS issues get resolved, that is the core of every longterm successful retail comp in my opinion.
Like many bike turn signals they just don't seem that obvious and the cadence at which they "blink" isn't fast enough. I don't understand why it's so hard to get right when they can just look at how cars do them. At least they can always update that later...
I'm looking for a replacement for my Abus Pedelec 2.0 as it already five years old. What I like about this helmet is the brim. It longer than my current helmet and shade from the sun is nice. This could be a good summer helmet.
I've had my aura helmet for a few weeks, ordered with a bunch of lights. I mainly bought it for the magnetic accessories and the light system. I like that the lights come with a charger similar to wireless earbuds. My least favourite thing about it is the comfort: I've owned a couple of road bike helmets in the 80-100 USD range, and their retention strap is superior to the aura.
You are so right about eye protection! I frequently hit bugs which go in my eyes at speed if I'm not carefully wearing eye protection which could damage my eyes and cause me to crash!
@@BikeShopGirlIt’s ‘a little buried’, but I’ve had it on my FARO for a year now: you do need to create a custom preset though. Once in there, the option is visible.
@@MrChinogam Yeah, if you do a video about their app it would be great if you can figure out how it works and share that 😅 I pretty much click around at random until I get it to do what I want The UI isn’t clear at all and I can’t remember how to do anything I do more than once How to get to the custom profiles? Where you can change the brightness, and patterns for the helmet and other lights? And the patterns and length for the turn signal unit? It’s not very easy at all and the app could really use improvement, and then some good instructions
Great review. I would like my head lit up. At the same time, for $240, they better have some excellent colors, have a visor, be a generally good bike helmet, occasionally fold my laundry, and have a large size helmet if they hope it will fit on my head. I hope the folks at Aura are very successful, I wish them the best.
I would not have given this helmet a second look, but I value your opinion, so I looked. It is actually pretty cool, like what a Storm Trooper would wear to ride a bicycle. I don't need the connectivity junk which is making the price higher, but I do like a lot of the other features.
I did not like your first review, but this one is much better. 😅 Also good to know that only 2 lights can be paired with one helmet, cause I couldn't find that information and I haven't tried even if I have access to 2 pairs of lights. Overall the helmet and lights are amazing. Quality is on point and I for one did not have trouble with support. Sofia was more than helpful. I now hope that they bring something even better than this. (Not the new one though, but better than the Aura) 😅
I’m just about to order my new e-bike and I’m reviewing smart helmets. Your videos are soooo helpful and I’m enjoying your content!!! Thank you!🙏 You are my favourite RU-vid channel! I wondered if you might be drawing up a comparative database on the various smart helmet options that you are testing which you might share with us (like your excellent cargo bike database). I am keen to only buy MIPS compliant but I’m finding that many countries which don’t require riders to wear helmets don’t say either way. Also, it’d be invaluable if you were able to assess the tech differences between the options. At the moment I’m tossing up between the Unit 1 aura and the Lumos e-bike smart helmet ie both options have MIPS, integrated light&signalling systems and some communication/ iPhone links. As well as these features I’m also interested in integrated camera (for dash cam) and listening to podcasts without compromising my awareness of my surroundings.
Thanks for the comments! Are you thinking this database would live on bikeshopgirl.com, cargobikelife.com or a different website all together? Here is the criteria that matters to me, let me know what you think: Price Weight MIPS Sizes covered by NTA 8776 Lights App integration Extra features For you, I would suggest the Unit 1 and a pair of Jawbone headphones :)
@@BikeShopGirlI like your pros and cons. You should include the database on both of your websites in case they have different audiences and I think it would be useful to link from each helmet data section to your review article +video. Also I found your “what’s in the box” discussion v useful since the info on the supplier websites often doesn’t make it clear. For example it was only via your video that I discovered the Unit 1 remote is supplied rather than needing to be sourced separately! So that would be useful to capture in the database.
I went to make a purchase,, based on your vid, I thought the turn signal was included with the purchase ,,, NOT any longer, the price has increased and everything is now al carte... causing it to be much more expense. I guess im buying Stromer helmet.
Thanks for the thorough review. I have just bought the Aura - with turn signals for my e-bike - it seems like a good helmet, but the on/ off switch doesn't have good haptics - there is no click or sound so you don't know if you have pressed hard enough. Also, the turn signals will not pair with the app/helmet. The app recognized the helmet but I cannnot add the turn signals - have reached out to customer care a couple of days ago and have yet to receive assistance. If I can get this working properly I think I would like the Aura.
I have an oval shaped head that’s 59cm round, but narrow, 21cm front to back Tried both a Medium and Large size of this helmet. The Medium was too tight. But the Large is quite wobbly side to side It’s wearable with the fit cranked in, but has lots of room side to side I could get foam to pad the sides, but that might ruin the ventilation Not sure if I’ll keep the helmet or not I like the lights, though I’m not convinced the turn signals will get drivers attention I worry the helmet may give riders a false sense of security It’s important to know drivers still won’t see you I’ve already had drivers not see the signals. So keep an eye out
Great review 😊 Could you do a test of the lights on the helmet when it’s dark. For me that’s a very important part and it’s impossible to gauge from tech. specs. how visible the lights really are.
I contributed to their Aura Indiegogo Campaign in late May and got the helmet in August. Though, I did have to email their support team about the status. After emailing I got the helmet and the accessories in about 2 weeks. Makes me wonder, if I haven’t email them, would I gotten the helmet around this time? Probably not. Nonetheless, the support team got back to me within 24 hours, very good on the responsiveness, for me. Just the whole organization of their logistics can be improved tremendously.
I just received my Aura hybrid helmet yesterday. Ready to send it back and get my money back. Helmet and phone won't sync with nav control...even though it's a device connected to my phone. Just spent 2 hrs trying to get linked up. I'm done....sending it back for a refund
@@hemaccabe4292 ooh, that’s only good news if you didn’t already fork out a small forrtune for the kickstarter price that was apparently 40% discounted 😡
Just received my Aura and it’s a piece of nice technology that does not work. The adjustment wheel on the back of the head does not stay locked and opens by itself, not safe. Contacted customer service but no answer. Right now I cannot recommend the Aura helmet.
0:05 so pros going down mountains at 60 mph have helmets that are different how to the one needed for going 15 mph on an e-bike? 5 seconds in and you're making nonsensical arguments. & it looks like a grandma golf hat.
Thank you for your review! I’ve spent days reviewing and researching all the helmets available on the market. I found u’r review to be the most informative and helpful! It’s nice to also see that the Co. Founder checked out your video(s) and I’m hoping the CS issues get resolved, that is the core of every longterm successful retail comp in my opinion.
