United 757 First Class Hawaii review (+ how I flew 2,500 miles more for THREE DOLLARS)

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Date of Travel: 11 OCT 2019
Airline: United
Livery: United "old" standard
Route: SFO-LIH (also YYZ-IAD-SFO-LIH)
Aircraft: Boeing 757-200
Flight Number: United 1684
Miles: 2444
Airborne time: 5h1m
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6 сен 2024

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Комментарии : 609

@Paul_Lucas 4 года назад

Read my full review only at Simple Flying: simpleflying.com/flight-review-united-757-200-domestic-first-san-francisco-to-lihue/ Have a great Sunday! I'll be travelling this week and next, including taking in United's super-high density 767-300 from London to Newark in new Polaris business class (my first time). Hoping for a great experience this time around!

@sithlordrj8883 4 года назад

I have BA Avios for Oneworld, which is what I use 90 percent of the time, along with the Mid East Airlines. Is Air NewZealand's programme the best for someone in the UK for Star Alliance?

@Paul_Lucas 4 года назад

For the vast majority of people, no. The best programme depends on your travel pattern. ANZ worked for me due to a need to acquire status using discount business class fares and a lack of interest in spending rewards, but that’s not the case for most people.

@sithlordrj8883 4 года назад

@@Paul_Lucas Ah cheers.What do you think of Asiana? I have Krisflyer but haven't used that in a long time. Is it worth it to have multiple rewards programme membership on the same alliance?

@james.flyingcigarco 4 года назад

I'm honestly surprised they aren't using the 757-300

@19brandon66 4 года назад

I hate that you had such a shite experience on that old worn out bird. They at least owed you a gratis ticket, not just a paultry 200 bucks. But, it's United, they don't really care if they screw you over. It's just a dumb way to treat customers, especially one who can share his experience with 171,000 subs. Really enjoy your videos...

@Jackal776 4 года назад

ETOPS = Engines Turn Or Passengers Swim.

@tomaspietravallo3832 4 года назад

I see you also watch wendover

@Electrotract 4 года назад

Yep- Ive seen the ETOPS rules relax so much since the 1994 intro of the 777(First aircraft to gain ETOPS at intro to service). We have a route from Sydney and Melbourne to Santiago over the great Southern Ocean and when your out in the middle its 5-6 hrs from your nearest alternate.

@Justmyownopinion5999 4 года назад

ETOPS is one of my favorite acronyms. It seems that only the military can beat it with items like SNAFU (Situation Normal: All F***ed Up)

@andreworiez8920 4 года назад

@@Electrotract But the Flat Earthers say that flight doesn't exist!!!!

@andreworiez8920 4 года назад

@cooper copper Except the A330, A350, and A320 also have ETOPS ratings.... So there goes that theory now doesn't it?

@Papershields001 4 года назад

A thing I really like about Paul is how reasonable of a reviewer he is. If something disappoints him, he says it, but doesn’t act like it’s the end of the world or is reason to throw a fit. Which to be honest is how most of us actually are when we fly. To me it’s a more realistic appraisal

@WeMuckAround 4 года назад

British stiff upper-lip!

@2point7182818284590 Год назад

Paying cash for a broken business class seat might be fine in your reality. However in my reality paying for business class seats is not just petty cash. To be fair, when the compensation only was 200 bucks in airline budget those business class seats must be extremely cheap over there in the USA in comparison to where I live. Over here one needs to save VERY long with a normal income in order to afford flying business class.

@Papershields001 Год назад

@@2point7182818284590 I was mentioning how much I appreciate Paul’s stalwart attitude. I wasn’t endorsing standing accepting mediocrity. I will note that domestically in the US the routes are usually short, the longest being transcontinental or out to Hawaii. So a lot of times paying tons of extra for business class doesn’t make a lot of sense. Maybe where you come it’s normal to have a fit when the seats aren’t to your liking, but that’s usually looked down upon in the states.

@Flyinghigh0 4 года назад

How disappointing was that broken seat? Something really unfair that economy passengers would be upgraded before looking after regular business class passengers.

@brendonmcmorrow3886 4 года назад

Very wrong. Not sure if Paul made a fuss but I certainly would have insisted on a seat change.

@chrismckellar9350 4 года назад

@@brendonmcmorrow3886 - Same here since I would have paid for it.

@marcusdamberger 4 года назад

I bet this wasn't even considered because the person who upgraded those passengers was at check in unaware of any issues on that plane. I also bet their system doesn't even inform them of inoperative passenger seats and equipment when they are looking to upgrade other passengers and to first accommodate paying passengers who paid months in advance. Also, at the least, the flight attendants should be aware of this and make changes in the cabin, or at least offer the option of moving seats from a broken one. I don't see why they wouldn't even know about a broken seat, especially in the 2nd flight of the day etc. Though that may not be in this case to Hawaii. I know the pilots get a report of equipment issues, and the pilots always have a briefing with the cabin crew, wouldn't that be mentioned in flight briefing? There are lots of potential opportunities this could have been dealt with, but it appears there is no system in place..

@chrismckellar9350 4 года назад

@@marcusdamberger - I agree. The Inflight service Manager's have to write up reports on cabin issues and report any faults to the flight crew, so then in turn would have report to United ground operations in SFO of the seat fault, who in turn should have blocked out the seat prior to arrival in SFO, considering it was being used for another flight sector. The Gate Agent/s should have informed Paul of the faulty seat and re-issued another boarding pass with a new seat number. That is standard practice with majority of full service airlines especially for premium passengers and Gold Star Alliance passengers.

@marcusdamberger 4 года назад

@@chrismckellar9350 Thank you for that extra bit of info, I suspect most airlines have procedures in place for faulty equipment no matter the location and your summary of what should have happened reinforces what I thought. Thanks.

@PapaVanTwee5 4 года назад

In 2001, I was about to take my first trans Atlantic flight. I met a girl from the Netherlands in college the year before, and I was going to meet her there for the first time (she had visited once since leaving after a semester). It was on United, a 777 from O'Hare. I met a few nice people I talked to at the gate, being nervous makes me talkative. One lady was older, and was not looking forward to the flight crammed into economy, but she couldn't afford more. I was called to the gate and offered an upgrade, but I politely declined and asked if they could offer it to the older lady. Just the way my dad raised me, I couldn't take something I didn't pay for. Hope she liked it, though. Flying first class on my first trip would have ruined me for flying. I'm flying ORD-BRU on United in the summer for a vacation to be with her mother and sister. Hoping it's as good as your 787 domestic flight.

@hilifeboizz7290 4 года назад

your very nice man! coming with aloha from oahu, born and breed here!

@visionist7 3 года назад

That was very nice of you!

@ciaogsp 4 года назад

I was so heartbroken when I saw that sticker on your seat!! I would be so so upset!

@justfIy 4 года назад

At first I thought I’d be annoyed by your review as I am an employee of United but I actually loved it. You were extremely fair and honest and took everything in grace, I’m sorry that corporate sent you a template response but am happy that the Twitter team took care of you. I’ll be looking forward to your LHR-EWE review . Aloha

@theswordguy5269 4 года назад

Paul, I completely agree with you about United. As I commented in one of your earlier United reviews, I typically have a fifty-fifty relationship with them. fifty percent of the time, everything is wonderful - great food, wonderful employees, and real hospitality, but the other fifty percent oft he time the experience is anything but stellar. I'm an old Continental Airlines frequent flyer who became a United one by virtue of the merger, not by choice. I fly them because they go where I typically go, Cleveland and Hawaii, for halfway decent prices and with good scheduling, not because they're necessarily my first choice. Sorry about the seat. The same thing happened to us flying first a year or so ago on Hawaiian in one of their venerable 767s a few months before they were retired. I'd say half of first class had inoperable seats, and Hawaiian simply didn't want to spend the time and money to fix the seats, especially with retirement so close. United isn't the only airline to not repair broken equipment promptly, but they really should have handled the seat assignment issue better. You were lucky to get food, even if it wasn't that great. On two of my last three United flights in biz/first, they're run out of food. Or, more precisely, they stock two meal options but the people in the first few rows get their orders taken first, so those in the last few rows of biz/first get whatever is leftover. This seems especially true in narrowbodies. Over Thanksgiving CLE-LAX on a United 73, I was able to get some fairly decent Eggs Benedict, but the rest of my family, seated in the last row of biz/first, was left with a "protein plate," as they called it, consisting of some dry lunch meat, some nuts and and a few greens. They complained and got several thousand United Miles in compensation, but it was a serious letdown, and hardly a first class breakfast experience. The moral of the story: get a seat in the first couple of rows to ensure you'll get a choice of meals. I'm surprised you didn't get a menu since I always have. To make matters worse, my next trip on United in April is also to Hawaii, outbound SNA-SFO-OGG. I was looking forward to flying in one of those quirky 772s with the old interiors, but no. I just found out that they've downgraded the equipment from a 772 to a 738. Strange, as that's a massive reduction in capacity for a flight that's normally full over Spring Break. As a result, the biz/first section is the same old underwhelming seat only, with no real privacy. Some will say that I shouldn't complain, but I'm a public school teacher and I save religiously to be able to afford good travel experiences so it is a disappointment. Anyway, I'm slowly detecting some improvements from United, mainly from employees who are somewhat less surly with such regularity. The flight attendants seem more helpful, though this is inconsistent, and some follow the rules about bin stowage, or the first class lav being for first class, some not. It was an issue during our last flight when those of us who had paid for biz/first weren't able to use "our" lavatory because the flight attendants allowed the Economy passengers to do so. I normally don't have an issue if its something involving a small child or an emergency, obviously, but when you've paid extra to be able to use that service and then aren't able to, well, its a problem. The gate agents seem nicer, and the check in folks at LAX were, in a word, outstanding. They were also wonderful on our return from CLE arranging for a ride for my mother, who is 80 and has trouble walking. So, there are good things happening, in my view. They're just happening slowly, perhaps far too slowly.

@freednighthawk 4 года назад

The last time I flew United, it was the worst experience I've had in the air. Round trip from Pensacola Fl to Salt Lake City Ut. First aircraft had flaps issues, and we touched down so hard I hit the seat in front of me, Second aircraft had to be replaced, causing a 6 hour delay. The delay wouldn't have been bad, except it was at night, in Houston, and everything in the Houston airport closes at 10. The replacement aircraft needed a tire replaced, causing another 45 minute delay. Landing on that aircraft was something out of an amusement park, with the pilot bouncing it 3 times. On the return trip, we had an unspecified aircraft malfunction that cause us yet another delay. The only flight that went off without a hitch was the very last flight on a United Express, but that's likely because those aircraft are leased from JetBlue.

@rosskennedy1922 4 года назад

Pretty shocking they put upgrades in a working seat and left a paying customer in a broken seat! customer service / common sense basics 🙈

@QFSAviationMini 4 года назад

I’m Surprise that united airlines doesn’t know we’re talking about the company. we’re lucky too.🙂

@vegasgirl3538 4 года назад

That was really poor of United. They should've moved you to a functioning seat before dealing with the upgrades.

@jcspotter7322 4 года назад

They should've blocked out the seat completely over simply moving him

@mattye3173 4 года назад

Every single video Ive watched on united to far has had at least one MAJOR problem, from broken seats, to rude flight attendants, to dirty bathrooms... That really says something about united huh

@sshah2545 4 года назад

Matt Ye I flew in 2017 in Canada with a flight attendant who was formerly a United long haul attendant. He told me stories about rubbing the rim of coke cans on his a***ole for rude customers- and other similar pranks, regularly played by cabin crew on passengers. Really painted the picture for how awful United can be. Not to mention the infamy of beating the hell out of their passengers. Disgusting

@GamerPigz 4 года назад

@@sshah2545 Not how awful the airline is, how absolutely hideous and rude that FA was. The passengers aren't there to serve the Flight Attendants.

@manuelfernandogonzalezcuev7731 4 года назад

I’am thinking the same and a lot of video travelers report this kind of problem.

@mattye3173 4 года назад

@@sshah2545 yep, they have a bad reputation

@mattye3173 4 года назад

@@manuelfernandogonzalezcuev7731 guess the dragging someone off the plane really did it for them huh

@DianeHasHopeInChrist 4 года назад

Lol....that remote....lol. Flashback to the 80's....lol. That food looked terrible. I am so sorry that you had to go through that, Paul. God bless you on future travels!

@DiddlyPenguin 4 года назад

If that had been me. I would have been jumping up & down in frustration. It’s not good enough to sell broken seats & then upgrade passengers & give them the good ones. Glad u complained.

@scottbrady6795 4 года назад

Carol Turner exactly, that’s utterly ridiculous what they did not moving him to a working seat

@TheManunderwater 4 года назад

Zero joined-up thinking.by the Senior Cabin Crew and the meal looked disgusting. Pleased you complained. I think I might have been even more blunt. Appalling Customer Service.

@DiddlyPenguin 4 года назад

Ginger I would have made my feeling known then & there. It’s totally wrong to put a paying customer into a broken seat & then upgrade 2 economy passengers. It shows a lack Of customer care

@DiddlyPenguin 4 года назад

Ginger customer service was terrible.

@samhorridge4550 4 года назад

If I had payed £500 for a flight I would of asked for my money back. Typical United. That flight looked terrible!

@tankdriver67m64 4 года назад

A United flight a letdown? Shocking.

@eidorian7166 4 года назад

I live in Chicago and this summer was the FIRST time I flew with United Airlines and flew in their Polaris Business class. Their Polaris lounge is amazing but when I got on the airplane, it was the 2-2-2 business class layout. However, the soft product is what does it for me. HUGE let down. I think I had to press the call button several times before someone attended to me. Then I was like "I'll have the tomato soup with the toasted cheese sandwich". The flight attendant guy was like "we don't have that". "Ummmm...I can see the sign on the cart that says "t.soup" and "grilled cheese" He is then like "oh, I guess we do" Unless the ticket is cheap, I think I'll stick with Air Canada, ANA and Eva Air. Heck, even China Eastern does a little better than they do.

@jpaleas 4 года назад

I agree with your theory on paying customers getting accommodations that function before they put their upgrades in place , however that requires common sense and United Airlines has got none!

@danielroque6317 4 года назад

jpaleas Also requires effort

@skinnerhound2660 4 года назад

My Grandfather started flying for United in 1928. He is most likely rolling in his grave over the decline of this once great airline with a long history.

@petralukeongta5395 4 года назад

I would have been bouncing if they had done that to me but what makes it worse is that they upgraded passengers when your seat was broken to me that just implies that they didn’t think or value you as a customer when they did that!

@dafiltafish 3 года назад

This is remarkably similar to my experience with United: frustrating, time consuming, and generally not a good time compared to other U.S. carriers. Story time: They were two hours late for departure to Chicago, cancelled my flight to Newark from Chicago and booked me on another plane which was on the other side of O'hare making me sprint to catch it in the allotted 15 minutes, sent me off to Atlanta and delayed my flight for 4 hours before boarding then being sent back to the gate halfway to the runway, finally cancelled the flight 6 hours later, at that point I had been counting the number of commuter jets leaving for D.C. and remembered that the Acela exists, when I asked if I could go to D.C. instead of Newark as an alternative to a hotel in Atlanta they were like "oh yeah, sure, not an issue, why didn't you say something earlier?", at this point I was 3 red bulls in and had been awake for 38 hours so I just sat and angrily waited the 15 minutes for the Bombardier to get ready. I complained via email and they didn't even respond. TL;DR: United is great at turning a 7 hour trip into a 20 hour nightmare.

@vioxx111 4 года назад

I would have been livid if I had that seat

@the.abhiram.r 4 года назад

cindi brady let's see u say that after paying $1,000 for a business class seat

@michelledekker7654 4 года назад

@@the.abhiram.r I agree with you. Cindi says she'd just deal with it but I highly doubt that. Her response is laughable!!

@mottyk8491 4 года назад

I agree if they knew a seat was broken, paying customers should have gotten the working seats first ..... And finally flying beats the train anyday : )

@Roadent1241 4 года назад

Aside from the cheaper tickets and quicker travel time XD

@man_like_snacks_6569 4 года назад

You know it’s a good video when it’s a Paul Lucas video.

@kamallb4650 4 года назад

God. Rip English.

@man_like_snacks_6569 4 года назад

Joe Blogs just noticed

@elliot7753 4 года назад

James 28 yeah, so edit it

@BrianWebb0222 4 года назад

Darn... I am a ramp worker for UA here at SFO... had I known you were passing through, it would have been cool to connect with you on your layover. I was working that day haha. Since you filmed this, UA has placed an order for 50 A-321’s and will begin to phase out these old 757-200’s slowly. The more rare 757-300’s are here to stay for some time longer, but they don’t have the international business class product like what you flew on - they’re more like a standard “first class domestic seat.”

@mp95b20 4 года назад

Thank you for providing the takeoff engine sound, love the Rolls Royce "Growl" .

@williamalford4248 4 года назад

I'd say the worst part of this debacle was the canned response from United. This is their final opportunity to make things as right as they possibly can and they even turned that into a disaster. I avoid United as much as I can. They put on a great show in very competitive markets, but the true essence of this carrier can be found on flights like the one you were on. They know more than half the plane are frequent flyer mile users and they treat passengers like they're on public assistance.

@Paul_Lucas 4 года назад

William Alford You’ve hit the nail on the head William - the wrong headed response via email was the worst part of the debacle.

@chidino1129 4 года назад

That is true of all Big 3 to HI. Just flew AA in first class to/from OGG and it sucked sucked sucked. The Big 3 do not make money on these flights -- which is why they use their oldest domestic aircraft.

@jelof21 4 года назад

your vids are the highlights of my sundays at work, a pleasant, honest, and pure feel good relief

@Paul_Lucas 4 года назад

Jelo Feliciano thanks Jelo!

@jamesrobinson9194 4 года назад

"I feel like Tom Hanks in "The Terminal"' 😂😂 What a great video to kick off 2020 Paul! I'm flying in 9 days but only Ryanair Manchester to Prague and return 2 days later - both in the dark!

@kamalnesr 4 года назад

James Robinson no one cares

@harjatalonen3467 4 года назад

@@kamalnesr ok brokeass

@kamalnesr 4 года назад

Harja Talonen no ur mom

@AnteaterCharger 4 года назад

That’s such a good fun movie to enjoy and the director and set designer made a full working terminal complete with open working shops and food stands of all kinds

@RandallCarrierINC 4 года назад

Should have changed seats immediately upon boarding. Even as a kid, I dreaded United...

@jasonbabila6006 4 года назад

I was born and raised on Kauai, I fly on Delta’s 757’s between SEA-TAC and Lihue for my vacations on Kauai.👍🏽🤙🏽 Also, I just rent a car and save lots of money by staying with my parents who lives up high in the homesteads about a 5 minute drive from the nearest beach

@PanzerDave 4 года назад

The video of you taking off was well done, whether by design or accident. I really liked how the shadow showed you rotating then taking off. Yet again, another great video. Enjoyable and very informative. Thank you for sharing.

@ITripReport 4 года назад

Glad I'm not the only one who opens their windows first before even getting settled

@mrvwbug4423 4 года назад

And I'm one of those people that spends most of the flight looking out the window, people would hate me on long hauls haha.

@steveb3174 4 года назад

It was great to see a clear shot of the Farallon Islands. My mom and dad lived on the rocks back in the late 50's early 60's as my dad ran the lighthouse while in the Coast Guard.

@GenkisTravels 4 года назад

Wonderful video. I always get that feeling of seeing other aircraft (going to better places lol). I just did United First too, it was very 'ok'. The Personal TV didn't work. lol

@GenkisTravels 4 года назад

@@BibTheBoulderTheOriginalOne True. But when paying a couple extra hundred dollars, I'm just expecting basic things to work. lol

@WyattCieluch 4 года назад

Bib The Boulder haha I did Minnesota to Florida in my 2000 Dodge intrepid with no AC. Around Atlanta I felt the heat was going to take me out

@AverytheCubanAmerican 4 года назад

I like Hawaii. They have great beaches, wildlife, and shaved ice

@trotamundo76 4 года назад

I completely agree with this inconsistency which means everything isn’t all bad and it can have good moments. I flew EWR- SFO and they served complimentary meals which I wasn’t expecting. However the First Class flight attendant scolded me in the most rude manner because I was using her cabin’s toilets as I was instructed by another flight attendant as my seat was just behind First. After I returned to my seat, she even had the nerve to say that since I was traveling on an employee’s ticket I shouldn’t talk back to her. I wasn’t, she was so stupid that couldn’t even get that right and as a paying customer I told her how rude she was. My next flight SFO-SIN was a 17 hr nightmare, during dinner drink service I asked for second drink and she refused and said will be back and never did. First time that ever happens.

@SIKELL1 4 года назад

A very disappointing response from them given your poor quality seat. I totally agree with your comments regarding how they should ensure people paying for the premium service should get it before comp upgrades are given. And if they cant see this too, they have real problems.....I think a refund of the difference between standard and premium class is the least they should offer

@binder38us 4 года назад

Your videos have taught me one thing: never, ever, no matter the difference in price fly United Airlines. If they are not beating and dragging passengers off planes, their service and maintenance of basic passenger needs and facilities is woeful inadequate. Horrible airline.

@rider_ringz5381 4 года назад

Love ur vids due to one reason makes u better than all other flight reporters soothing voice and good explanations about the airlines

@jvohanian 4 года назад

Unfortunately, the broken seat could have happened on any airline and they'd much rather send the plane out anyway instead of canceling the flight. That said, I absolutely agree that the broken seat should have been saved for an upgrade and not a full fare passenger. But in any event, you did the right thing by contacting the airline and getting a travel credit instead of complaining to the flight crew like some people tend to do. Anyway, looking forward to your LHR to EWR flight especially considering EWR is my hometown airport. Safe travels!

@brianlau172 4 года назад

Great review of SFO’s only nonstop flight to Lihue! Surprised it’s not foggy in San Francisco. Lucky you!

@average_joe8905 4 года назад

Great video, Paul. United may not be the best airline, but you can’t beat flying on one of their classic 757’s with the amazing RB211 engine sound!

@SupremeLeaderKimJong-un 4 года назад

I’m not surprised about your United experience. We should start offering flights to Hawaii from Toronto

@jamesking1952 4 года назад

Great video a Paul, honest & informative!

@michaelpflanzer7390 4 года назад

I feel as though Hawaii is Delta, Hawaiian, and Alaska’s game

@PlanesTrainsEverything 4 года назад

If you love flying, as you do, then a long day means a good day. Another fine video.

@nicholasbuonagura7374 4 года назад

I would recommend flying United from EWR-SFO (or SFO-EWR) on their 787-10 Polaris cabin, it’s such an amazing flight. Personally I think it’s the best transcontinental flight in the USA.

@EvaOwen 4 года назад

Nicholas Buonagura The 787 is pretty good even in Economy Plus which I have flown on United LAX-MEL & returned MEL-SFO.

@williamthawley9251 4 года назад

not very good customer service, your suggestion is absolutely right on

@resherm320 4 года назад

This is an awesome video Paul! I also fly a lot! Great trip report!!

@ronriesinger7755 4 года назад

Glad to hear that they finally did the right thing and compensated you for the seat snafu.

@CigarAttache 4 года назад

I’ve never been impressed by United Airlines product, both domestic and international. As a side note I enjoy your train and airline reviews. You have a new subscriber and Instagram follower. Best of luck on your United international flight. Cheers!

@francisflood8921 4 года назад

Paul, are you looking forward to your visit to Newark, NJ? What do you think of the airport? Sorry you did not enjoy your United flight!

@EvaOwen 4 года назад

Francis Flood EWR needs an upgrade ASAP!

@hjpop 4 года назад

It's sad that they got rid of the old 747s, rode those from SFO/LAX back to HNL (Honolulu) during the late 90s/early 2000s when going back home from college. Those were always fun to hop on. The 757 made me feel like cattle. Even Hawaiian Airlines with their A330s/767s were a godsend (not so sure about the 321s). I'm glad you had a decent trip but it sucks about the seat. I love your videos and hope you can film some more!

@fredm6349 4 года назад

You should never fly United again. You should insist on a refund from them, since the crew had no interest in making you comfortable for your flight.

@nowjustanother 4 года назад

Among U.S. carriers, UA is consistently ranked lower than either Delta or American. I've had to fly on United recently and the service was okay, but it was only a short haul route. Long haul, I will almost always choose another carrier.

@chasingtheclouds 4 года назад

I would be so annoyed if that had happened to me. Not being able to use the seat functions on such a long flight is a real bummer.

@jerrysmith7449 4 года назад

hoovesonearth - It certainly is. The airline did not provide the advertised service. I would ask for a refund of the amount charged for business class over that charge for economy plus.

@trainzandplanes522 3 года назад

SF is my hometown and I love it! So many things to do and so much to see in terms of transit and views! Id love for you to see it yourself when the travel ban is taken down.

@nycflyertravel 4 года назад

I really like the look of the 757 and it’ll be a shame once United replaces them with the A321. Too bad you had such a bad flight.

@ecoRfan 4 года назад

Only had it one generation that lasted 22 years. Had they known how important it’d be thanks to ETOPS maybe they would have come up with a 757NG in the 00’s.

@TheMasterhomaster 4 года назад

The 757 is basically a longer 737. Single aisle planes suck.

@marcusdamberger 4 года назад

I agree, I like the look of the 757, especially with the unique cockpit that slightly droops down because it needed to accommodate the same equipment as the 767, so pilots could be qualified on both at the same time. I also love the RB211 Rolls-Royce engines at takeoff, nice buzz going on! 7:25

@gregoryhuntington7954 4 года назад

They moved someone from economy into first class instead of moving you into a working seat I would have been livid!!!

@ticoguy05 4 года назад

A lot of airlines do this. Sad to say that these instructions come from upper management.

@pukihai 4 года назад

That’s not true the econ pax must have been there non rev pax that probably work for them?

@cokecansandwinglets5783 4 года назад

@@pukihai The US Carriers give complimentary upgrades to people with elite status on domestic flights and non long haul international flights so it probably wasn't non revs.

@elizabethallen2919 4 года назад

Hi Paul! I am a new subscriber and I watch your channel ALOT......when I am stuck in a rut, I travel with you! Thank you for doing such a great job!

@alecmorris6092 4 года назад

I would like to speak to your point on lounges. United’s lounge in the rotunda is a “legacy lounge.” Its great because it gives you the sense of experiencing the classic United. (This was also the first lounge I was ever in with United.) Unfortunately, like all American carriers, they are basing their new lounges off of one footprint with very little distinction. If you are a United enthusiast, there are very few legacy lounges left...

@jamesgreen3417 4 года назад

Fully agree about the seat. If you have paid for a seat in a particular class and that’s broken and there is a spare seat you should be moved automatically.

@jamesgreen3417 4 года назад

Sir We Are About to Die last year I flew back from MCO TO LGW night flight. I was in premium economy. Plane was about 20% full. As soon as the seat belt sign was off everyone got up from economy and sat in premium cabin without a charge. Agree if once the door is closed and there is space in the class you’ve paid for And you need to reseat then you should get priority

@thespinach8215 4 года назад

The seat may have been broken but believe me, you’re better off with the broken seat because in economy, even on this 5:00 flight, they make you buy food even though most flights to Hawaii from the US are longer than most transatlantic flights. Even from Newark to Honolulu, they don’t serve free meals. It’s pretty dumb because just because it’s domestic doesn’t mean it going to be a short flight.

@swmike 4 года назад

I once was late into Houston on a flight from EWR. On approach to Houston, United onboard staff made a big thing of having everybody who wasn't connecting, sit down and wait for us who had connecting flights so we could get off first. They then told us to get quickly to the connecting flights. We were approx 20 people who ran to the train and through the terminals, only to arrive to a completely empty departure gate area with a single person, handing out hotel vouchers. They held zero planes for us. Then I was told it'd be 2 hours to get my bag if I wanted it. So there I am, sweaty, having to wait for vouchers, a shuttle bus to a hotel etc, having to shower and put back on sweaty clothes. Being United, I guess though I should be thankful I wasn't also beaten to a bloody pulp in addition to the other bad treatment.

@juancarlosgomez-montejano2961 4 года назад

I absolutely love your videos. Great tips. In theory you could have taken Bart (or uber but pricey) to embarcadero and eaten lunch and come back ...but yes best part of plane watching is wishing you could be on the flight I loved the Burbank reference ...that seat issue was unforgivable especially with the upgrades

@sergioamayajr.5868 4 года назад

Paul, the Continental/United merge of a few years ago created the worst airline in the U.S., second only to American Airlines. I hope that you enjoyed your visit to Hawaii.

@lukezavislak7130 3 года назад

I just flew to Maui first class and it was pretty nice keep up the great work

@davesturdy 4 года назад

Hi Paul. I am newcomer to your videos and really enjoy them. Especially the Teesside one as thats my local airport. I love Hawaii hope you enjoyed your visit.

@NickyVeee 4 года назад

Good on you for going to the Twitter reps and not just putting up with a canned message. I had an issue with them not refunding a flight I wasn't going to be using, they kept using a different excuse every time until I finally called up my credit card company.

@alystair 4 года назад

Shh don't let people know about the secret of the 6am YYZ flights, the colors are breathtaking!

@mrvwbug4423 4 года назад

At least you didn't get a plane change. United has been changing to older non-Polaris aircraft for flights to Hong Kong due to the drop off in demand. My mom booked a trip to Bangkok that included a leg from SFO to HKG (she is currently in the air on her way over) and she booked Polaris, they then changed planes to a non-Polaris aircraft, but yesterday they changed back to a Polaris aircraft, and she got upgraded to first on her domestic leg, so yeah, United inconsistency is everywhere.

@AnteaterCharger 4 года назад

FWIW I concur that going into San Francisco proper from SFO is a pretty arduous trip for any short layover. However if you want something actually to eat that’s not in an airport the community of Burlingame is 10-15 minute drive from the airport and pretty easy to get to - popular place for business conferences. If you want for example a great seafood lunch or dinner check out New England Lobster Market and Eatery, one of the best fish places I’ve ever eaten at and very casual, and as a southern Californian that’s high praise. Just to be a California geographic pain, Burbank is in the San Fernando Valley outside LA so it’s south not north ;)

@dredhead117 4 года назад

props on that correct pronunciation of "Farallon Islands" nobody ever does that

@daveschwartz5893 4 года назад

17 plus working for an airline and you are 100% right about the seat inop. They should of immediately switch you. I'd even go as far as writing the company. If they are like mine you will get an answer and even compensation.

@sottos28 4 года назад

Next time you have a few hours at SFO, come out to the city of Millbrae. It has some of the best dim sum outside of Asia. It is a 5 minute drive from the airport.

@rosemarymonty5399 4 года назад

Definitely agree with you on that seat issue. You should have complained to the Stewardess. They should be able to do some compensation.

@LibraSnakeLibraSnake1018 4 года назад

It’s a pretty crazy coincidence that San Francisco is almost exactly on what the straight line from Dulles to Lihue (on a globe) would be, at least according to the map.

@chrismv102 4 года назад

I gave up on United and American a while ago. Neither are decent airlines. Delta was heading down the same path but they seemed to have stopped their slide and are improving. All in all United is the worst of the big 3 US carriers. This hasn't changed in a long while.

@jaysmith1408 4 года назад

Christopher Mara flown all three. Delta pissed me off, off to United. Some gripes, but their station staff pulled through, made me like them. Hit and miss. Company flew me on American, not bad, except i was on Air Wisonsin (I’ve never had even the smallest issue with the smaller airlines, the major ones botch things up). Flew on American another time, nothing special. Foreign airlines, i’m not fond of British, Air Canada is my favourite on a good day, but they too are hit and miss. In this order, of airlines I’ve flown, is Southwest, Westjet, Delta, Air Canada, American, United, British. Honourable mentions are small carriers with whom I’ve always had great service. Air Wisconsin, PSA, Piedmont, Southern (at the time Mokulele), and Republic. I legitimately do not fit on Spirit or Allegiant. Company flew me on those once each, i got an extra chunk of change.

@Boffin55 4 года назад

The fare itself is actually cheaper from Toronto, as $40-50 of the total paid is American "entering the USA by air fees". This is why hordes of Canadians drive across the border (free) and fly to US domestic destinations from Buffalo (Toronto), Bellingham (Vancouver), and Burlington & Plattsburgh (Montreal). In a lot of these airports you'll see 75% Canadian registered cars

@peterlemke3468 4 года назад

I don't get it? Toronto to Buffalo is about a 2 hour drive. Factor in petrol is it worth it?

@Boffin55 4 года назад

@@peterlemke3468 Plenty (2m people in Canada) live just as close to Buffalo vs Toronto, Even from Western Toronto or Hamilton, it's often worth the drive.

@peterlemke3468 4 года назад

@@Boffin55 Fair enough. So are people for example flying from Buffalo to a connecting US airport and then on to their final destination or are they flying from Buffalo to their destination?

@jhmcd2 4 года назад

757 to an A321...that's a step down. But as far as the broken seat issue, I've talked to one of the gate agents I used to work with and they stated its because 9 chances out of 10 they don't know that ether the seat is broken or who paid what. They are purely limited to the information in front of them, so if you don't request a seat change, they won't do it for you.

@russhanson2968 4 года назад

The buzzing RB211s. Great sounds

@belleraychel 4 года назад

After watching Sam's vlogs, I've decided that I like foreign airlines much better than U.S.

@krismiller5699 4 года назад

I agree with the 757 portion of the video. The 757-200 series aircraft are reaching their specified operational life. The -200 series has been around since 1983. Yes. 1983. United is one of the oldest operators of the -200 series and they are always requiring maintenance before leaving the gate. ALWAYS. Yes the -200 was a marvel at the time it came out, but today, they need to be retired. It is costly for the airline and inconvenient to the customer for the delays.

@sassyfighter9577 4 года назад

I live in Hawaii. My travels for the last several years on United have been the combined trips from Hell. I decided 5 years ago to never fly them again after getting a black eye from another passenger who thought swinging their backpack around was perfectly fine and witnessing a fight between 2 other passengers while the flight crew looked on and did nothing. United to and from Hawaii is blacklisted in my book.

@pete84101 4 года назад

I totally agree regarding the power plug and headphone jack. The person who designed and accepted that design should be sent around the world twice and have to deal with that issue.

@walterkleinjr8950 4 года назад

That was a lot of money for one-way. In 1976 I was living in Italy, and went home for Christmas. I flew from Malpensa in Milan to LAX for $593.76(American $) round trip. Malpensa to JFK to LAX. I got to Milan via train, Verona to Milan.

@gerardacronin3095 4 года назад

That was truly awful! Giving upgrades while failing to provide a functioning seat for a paying passenger is unconscionably bad customer service. One more reason why I will never fly United again unless there is absolutely no alternative. And I would have complained very firmly and demanded a change of seat.

@preahko 4 года назад

A fight to Hawaii and they can't even spring for macadamia nuts?? Ah, United. You could not pay me to fly them.

@hughporter5234 4 года назад

Your comment on seating you in a working seat before upgrading economy passengers is spot on. United either cannot or will not take care of paying passengers first. Several years ago a companion and I were traveling on purchased first class domestic fares. At the gate, the gate agent, not a lady with any skill or charm demanded that my companion take a seat in Coach since they had upgraded two FF customers and needed his seat. I am Gold for life with nearly 2 million miles so they didn't mess with me, but took advantage of a passenger who had a paid first seat and told him the fare category was an economy ticket with the possibility of an upgrade. I looked at the fare rules later and found out she was a liar. I wrote Munoz and got a half assed response. I have not flown UAL on a paid ticket since, not will I.

@adithyaramachandran7427 4 года назад

My united flight was pretty good this time, but almost always gets delayed otherwise.

@Appstorechronicle 4 года назад

You actually made out pretty well (other than the recline - and the rotten treatment) . Flew IAD-LAX-OGG on United last month on two tiny 737s. Domestic in every respect.

@k.b.twyman4222 4 года назад

I always enjoy your reviews. Shame on United for putting you in a broken seat for a long flight. The fact they upgraded two people from economy was poor customer service. Glad you made them aware of this! Looking forward to your next review. ✈🥰

@inkedbeast76 4 года назад

The reason your 757 was old and broken was because united still uses “Continental Metal” flights. Meaning the aircraft was an old continental plane and not original United.

@jauipop 4 года назад

Wow... Your review was calmer than I would have been!! Having to sit upright on a business class seat is one of the shittiest things ever. I mean, yeah, a USD200 travel voucher is nice and all, but it would make anyone think twice or 3 times before flying with them again.

@jauipop 4 года назад

And that email response is even shittier!! A business class passenger having to take 2 steps to get some sort of help is ridiculous.

@lewiscourtney5740 4 года назад

I flew last July from MSP to Lihue via ORD and SFO for only $360. Was economy, but still cheap.

@johndemerse9172 4 года назад

YYZ-SFO-HNL First Class for $650 Canadian dollars. 737-800 YYZ -SFO 777-200 SFO-HNL booked six months ago for next week. Good price compared to all you had to endure.

@Thomas1980 4 года назад

Nice Plane Video!

@manubird2475 4 года назад

In the 1970s until the early 1990s, I flew on many United flights between Honolulu and the mainland. The flights in those days were okay even if I were in the back rows and kissing my knee caps. Then Hawaiian offered better direct flights when I went to torment relatives in America with a visit. Then I went back to United to visit relatives in Micronesia via the island hopper. The Continental/United merger destroyed the joys and fun of flying that route. Now I only fly United if I have to. Most people don't know how that airline screws poor communities outside the US. By the way, I'm one of your patrons. I wish I could hear ahead of time about your visits to Hawai'i so that I could advise you how to avoid crass tourist traps. Aloha!

@thevoxdeus 4 года назад

"I had that thing where you see another plane taking off and wish that you were on it." Obviously this isn't your first time flying United!

@Hundredakerwood439 4 года назад

Flying United for the first time this year and it will be interesting what experience I have as I've only been told bad things about United. I also flew Ryanair recently as I had only been told bad things about them and I wanted to check them out but at the end of the day I was very impressed by the service I received