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United Airlines 787-10 Polaris Business Class Review 

Jeb Brooks
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United Airlines 787-10 was my first ever flight on a 787-10, the largest variant in the Boeing 787 family. My United Airlines 787-10 flight was from Newark to Frankfurt on one of the busiest travel days of the year, the day before Thanksgiving.
In this video, we’ll explore the amazing Polaris Service on the United Airlines 787-10. But first, we’ll check out Newark’s Polaris Lounge with its extensive seating, unbeatable ramp views, and delicious food (including a Thanksgiving Feast!). We’ll also have a thorough review of the United Airlines 787-10’s seat, inflight entertainment, food, and service. I’ll even give the whole experience a “JebScore!”
Unfortunately, our United Airlines 787-10 flight was delayed in Newark by five hours, so we’ll talk about that experience and how it could have been better. Delays are inevitable in travel, the real test of an airline is how they handle them. I’ll offer a bit of…constructive feedback to United Airlines.
How do you think United Airlines did? Leave a comment with your thoughts!
Here's a link to the unedited takeoff and landing from this flight:
• United Airlines 787-10...
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Music:
In a Million Days - Rijko
Rescue Plan - Eludent
Definition of Color - Max Anson
The Darkness of the Light - My My Snake
Thunder Storm - Fredrik Ekstrom
You Keep Telling Lies - Loving Caliber

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6 дек 2019

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Комментарии : 757   
@lotusupra
@lotusupra 4 года назад
Thank you for giving a shoutout to aircraft mechanics!! 🙏
@begexqisweird9124
@begexqisweird9124 4 года назад
B787-10: Sits there B737: Rolls on by... ‘Hello!’
@joshpaterno4336
@joshpaterno4336 4 года назад
sean_sg _ig B737: Hello! You look like my brother, 737 MAX. Maybe you should meet him sometime.
@OperationNonsense
@OperationNonsense 3 года назад
the size difference is immense when they are side by side.
@Alex-wn1ow
@Alex-wn1ow 4 года назад
I love how he understands problems happen and that it’s not the airline’s fault. Love the vids Jeb!
@nycflyertravel
@nycflyertravel 4 года назад
Polaris is definitely a major improvement from United’s old Businesses Class and the longe in Newark looked beautiful! Too bad the seat’s a bit narrow and the communication from the cockpit was lacking.
@stuartlee6622
@stuartlee6622 4 года назад
Too bad it's way out in Joizey.
@finshark12
@finshark12 4 года назад
@chrisnyc1 Concourse F and E are decent though
@tommyhayes3508
@tommyhayes3508 4 года назад
Me watching reviews on seats I’ll never be able to afford
@mark351
@mark351 4 года назад
My wife and I flew to Hong Kong on United Business out of Newark. Her first time ever in business class. She was wowed by the Polaris Lounge in Newark and then the comfort of business class continued it. Our aircraft also experienced a mechanical issue with the auto-brake system. Here the flight deck was excellent in letting us know what was going on. Our concern was the crew's time expiring on us. A frequent traveler on this route said when that happens they go to San Francisco and get a new crew which makes the flight longer in distance and time. Fortunately we were able to get airborne with 15 minutes to spare. Ground control was nice enough to let us cut the taxi line to the runway. We skipped about 15 or 20 planes to line up just behind a plane that had taxied on to the runway.
@kk4649k
@kk4649k 4 года назад
Thank you for giving us AMT’s respect and understanding . We’re hated by the company and passengers at times. When passengers sees us, they know something is wrong and wouldn’t be there if there wasn’t. So the eyes we get are cold and never welcoming. We will never get a thank you from passengers unlike crews. To management they see us as necessity evil. we don’t make them money, we cost them money. Since we need parts, our income is not expensive but not cheap(100k~150k/year), we do cause delays or even take it out of service at times and we don’t get pushed around by them to pencil whip it(look the other way and trust me every AMT will tell you they have at least once where a boss will pressure you into it since all they care about is on time departure) But it’s all because we actually care about our job and safety. At end of day, our name is signed before every flight to release the MRD. ( Maintenance release document ) it’s basically giving our blessing that everything is within FAA regulation and is air worthy. If plane goes down and is deemed maintenance issue we will go down too and to prison. Not to mention the guilt we will feel. Sorry kinda went wild here. Didn’t mean to vent but I’m glad you gave us AMT’s a shout-out. Thank you and fly safe.
@GreenerGrass
@GreenerGrass 4 года назад
We don't fly without you! Thanks for keeping us safe.
@Mia_9135
@Mia_9135 2 года назад
I’m grateful for your service. Thank you!❤️🙏
@shawnz241
@shawnz241 4 года назад
Hats off to you for smiling after that delay. And yes, aircraft mechanics dont get enough love.
@siegelmax
@siegelmax 4 года назад
“So you’re saying there’s a chance!” I love this channel even more.
@captainsinclair7954
@captainsinclair7954 4 года назад
Jeb, United Channel 9. You would’ve learned more about the situation through the tower chatter
@videosfromelsewhere926
@videosfromelsewhere926 3 года назад
Channel 9 doesn't have GND freqs, iirc.
@ekuche8335
@ekuche8335 3 года назад
United Polaris is definitely one of my favorite business classes. I'm doing LAX to EWR on a 787-10 next week and interested to see how the service will be during COVID.
@kentcantos1037
@kentcantos1037 4 года назад
Thanks for the special mention on the mechanics, we appreciate that!
@user-wq4tm8mq2e
@user-wq4tm8mq2e 4 года назад
Delayed vs Accident, I absolutely the former is better than the latter.
@JayRizzi3
@JayRizzi3 4 года назад
I wish we had more passengers like you, Jeb! Love your videos!!
@Ryanrgmmurdy
@Ryanrgmmurdy 4 года назад
Happened to me dude, flying from Calgary to Chicago 5 years ago, on the aircraft then an hour later off it again nobody told us what was going on and 4 hours later we got back in the aircraft for Chicago, but nobody from United told us a thing..... keep up the awesome work
@miata149
@miata149 4 года назад
@cindi brady 1) Delta is not losing money, or customers. 2) Unions need to be busted. 3) Delta is not the laughing stock of the industry (American is). 4) Employing union labor does not make a safe airline. Oh, I get it now: you were the union representative for the defunct Northwest Airlines.
@inrain_bows
@inrain_bows 4 года назад
Your attitude is just so positive! Love your vids!
@TripReportaviation
@TripReportaviation 3 года назад
excellent trip report! I love UA's 787 aircrafts, the cabin is modern and beautiful.
@johndornoff
@johndornoff 4 года назад
Another great video Jeb. Telling passengers what is happening is so important when you have a delay whether is be weather or a mechanical problem. The only time I remember having a major mechanical problem delaying a flight was from Long Beach to Salt Lake City on a Delta/Skywest CRJ200. The was an apparent electrical problem that delayed us for an hour but the pilot kept us up to date on what was happening. It was also nice when we got to Salt Lake City the FA's asked that everyone let those passengers with tight connections get off first (it was about 10pm so many of the last flights off the would be leaving), although sadly many ignored this request.
@acarr3rd
@acarr3rd 4 года назад
Thank you for your positive and realistic review of our service! THANK YOU!
@danielshort9704
@danielshort9704 4 года назад
Nice video. It has reminded me why I haven't flown with United in over 13 years.
@930sim8
@930sim8 2 года назад
I found you're tolerance to say things just happens very fair, you weren't extremely quick to blame & judged the situation fairly because unforeseen things do happen. Subbed!
@alexcheung8632
@alexcheung8632 4 года назад
Good job Jeb! I always love your videos and keep it up!
@hunterhorton9084
@hunterhorton9084 4 года назад
Excited because I fly this Friday to London! Thanks Jeb for the great videos!
@christianhaupt2637
@christianhaupt2637 4 года назад
I’ll be flying this exact route in 2 weeks exact in Business! Can’t wait to watch this video and continue to hype myself up for my upcoming vacation!!!! Thanks so much for this video, I’m sure it’ll be awesome!
@paulbielen9233
@paulbielen9233 4 года назад
Try to switch your flight to Lufthansa. You will actually get decent food and service worthy of a $3000.00 airfare.
@christianhaupt2637
@christianhaupt2637 4 года назад
Paul Bielen I actually booked it all through Lufthansa ironically, I’ll definitely keep this in mind for my next trip!
@Vegasvacation14
@Vegasvacation14 4 года назад
I like that Polaris lounge. Very awesome!! Thanks for video Jeb.
@williamthawley9251
@williamthawley9251 4 года назад
you were lucky to get this offered, and it was nice that they offered this.
@zak580
@zak580 4 года назад
i look forward to your upload every week and i’m so excited for this video!
@feversol
@feversol 4 года назад
We took this much anticipated aircraft to Dublin mid-September. I purposely scheduled 5 hours in EWR to enjoy the Polaris Lounge. It was worth every minute. We even took showers about 2 hour prior to departure in their Spa which I don’t recall you mentioning. The showers were wonderful and the full bathroom/shower room, with its heated floor, was a superb experience. We are, I believe, a bit larger than you and felt that we were almost squeezing into the aircraft suite. We had row five (the two center seats) so that our seats were side-by-side with an electric controlled divider between. Our seats were farther from the aisle and were very private. However, we felt very constrained when trying to roll over while laying down. As you mentioned, the crew were wonderful as was the dinner. I was too full for breakfast. Your review of the seats was spot on as we felt the same as you. Because the seats are far enough apart, it seemed as each seat had its own overhead bin. And, there are bins over the center seats as well. I should have stuffed the piled high seat of bedding in that overhead bin rather than trying to stuff it into the footwell.
@someone321
@someone321 4 года назад
Can’t wait!!!
@nyrubin
@nyrubin Год назад
Man watching ur videos, I can’t wait to get on a first class Polaris
@davidrivard5882
@davidrivard5882 4 года назад
Delays are so frustrating. Thanks for a great video. As always it’s so informative. The flight crew gets a special shout out! They don’t get paid during delays. Only when the pushback begins. I mean the real pushback.
@davisbyer4791
@davisbyer4791 4 года назад
If we leave the gate and return we do get paid for that time as we are operating the aircraft. At least at my airline...
@dudeman1939
@dudeman1939 4 года назад
I feel like the $175 is Uniteds go to. Our flight was delayed 9 hours. It was a flight from Chicago to Milwaukee which is less than 100 miles apart. We ended up renting a car to get home 😆
@campbellaviation7357
@campbellaviation7357 4 года назад
9:39 I know right! I love how private that seat is. You are lucky to get such a private seat!
@Thatadventureguy321
@Thatadventureguy321 4 года назад
Very nice review as always! Thanks for passing through NJ! =) I tried their B787-10 economy product transcontinental. Very comfortable ride!
@aviadillon557
@aviadillon557 4 года назад
I wish I could go on all the trips as Jeb!
@alohatvj
@alohatvj 3 года назад
It's possible if you have the money to do so.
@bestpilot98
@bestpilot98 4 года назад
Another excellent video, Jeb.
@worldtravelrafhat7886
@worldtravelrafhat7886 4 года назад
Nice review! Thanks for sharing.
@dianeschroeder3980
@dianeschroeder3980 4 года назад
Very entertaining, great video! Thanks Jeb!❤️👍✈️
@gaijinhito
@gaijinhito 4 года назад
I had a 4 hour delay on United leaving from Hong Kong to SFO. In economy they offered 7000 miles or $150 e-certificate. The United Club in HK is really great and even has a shower. So made the extra wait worth it.
@levifox6756
@levifox6756 4 года назад
I was supposed to fly on the 787-10 from EWR-FRA, but my flight was canceled so they rebooked me on EWR-BCN-FRA. It was an amazing service department and amazing seat! It is an amazing seat!
@jamiestanley9314
@jamiestanley9314 4 года назад
Your videos are awesome!! Thanks!!
@kaitlynmathews7570
@kaitlynmathews7570 4 года назад
Fantastic video, Jeb!
@pulherst
@pulherst 4 года назад
As always, a great review. I have elite status with an Asian Star Alliance carrier. This past year I have taken three LAX/SFO to Europe flights on United and your review of the cabin crew was spot on. They were excellent on each flight. I agree, the compensation offered to you was too low.
@happysavy9296
@happysavy9296 Год назад
Well I'm very glad you did acknowledge safety first as much as delays can be upsetting. In saying that you are right that the pilots should give updates to the passengers even though it looks like the flight attendant did it on their behalf. I also noticed that when the flight attendant was making the disembark of the plane announcement he never apologized. But glad you finally made it and the 787-10 is a very nice aircraft. An apology goes a long way sometimes and it was nice to see them offer you something as compensation without having to ask so great job there.
@alje311
@alje311 4 года назад
I'd rather have a mechanic take my plane out of service vs flying in an unsafe aircraft.
@justanotherasian4395
@justanotherasian4395 4 года назад
Unfortunately a lot of people won’t see it like you.
@Kidlaw77
@Kidlaw77 3 года назад
Not only would I rather them take my plane out of service, I also would refuse to fly on that plane. I would be the passengers who would’ve given up. 😂
@alje311
@alje311 3 года назад
@@Kidlaw77 if they get it legitimately repaired and the mechanic signed it off with his signature then I'll fly on it. A mechanic's signature is worth it's weight in gold.
@NarasimhaDiyasena
@NarasimhaDiyasena 3 года назад
AmateurAirsofter unfortunately a lot of mechanics are pressured not to do that, especially on budget airlines... stay away from Avianca when flying to South America
@bubbledoubletrouble
@bubbledoubletrouble 2 года назад
I’d rather the crew say something about a delay than sit around for 90 minutes any news.
@FrankCastle-he8fl
@FrankCastle-he8fl 4 года назад
I would have got hammered and slept thru all the nonsense
@tokernotthesmoker194
@tokernotthesmoker194 4 года назад
Frank Castle haha same!
@justinralph8100
@justinralph8100 4 года назад
Great idea, but when you are sleeping and they ask to deplane? United will drag u buy ur ears off.... You will wake up wondering if it was the booze or United's physical abuse that had given you the hangover 🤣
@justinralph8100
@justinralph8100 4 года назад
@Ellen Jones I'm standing up against violence where blood is drawn. And I am sick. Um point the finger back at you! Wow. You an insensitive troll that condones violence. That is SICK?! Like WTF am I living in the evil American twilight zone? Let's test your honest now too... Do you work for United... If a close loved one, of yours, was physically abused to get off a plane to the point where blood is pouring... Would you still condone this?
@Tree-ot2dh
@Tree-ot2dh 4 года назад
It’s illegal to board an aircraft even with the appearance of intoxication. If you board the aircraft intoxicated, you risk denied boarding or pulled off the aircraft. It’s an FAR/FAA/ federal regulation, not an airline or police one either.
@justinralph8100
@justinralph8100 4 года назад
@@Tree-ot2dh oh my word he just joking but if he wasn't he would get hammered on the plane with booze supplied by airline ffs... Something lighthearted now commented on a by a know it all that has no sense of humour. WHAT IS WRONG WITH SOME AMERICANs FFS
@v1__rotate
@v1__rotate 4 года назад
How on earth do you leave your passengers sitting for 90 minutes with no info? Personally I’ll make a PA to my passengers if we’re gonna be sitting more than about 5 minutes, or have my FO do it if I’m busy talking to maintenance or dispatch. All that said, thank you for being so patient and understanding that sometimes stuff just happens. I know the crew appreciates it
@derickshalo384
@derickshalo384 3 года назад
A pilot on his off time, watching videos about work?? The kind of pilot I want flying me. Courage courage.
@lightning1910
@lightning1910 4 года назад
I had a similar experience on a flight from Newark to Mumbai. We were able to board, but were delayed on the ground for about 3 hours. We got a few updates sporadically but as usual, no concrete details. Fun fact, that was my first experience in Business Class and I especially remember those Thai noodles! Definitely a favorite!
@armad8254
@armad8254 4 года назад
"Let's board this bird." -Jeb Brooks 2019
@BlakeEdgington
@BlakeEdgington 4 года назад
All of the best channels have intelligent creative directors! They are the mechanics of trip reports.
@davishound111
@davishound111 4 года назад
Brilliant as always Jeb! When do we get to meet the Creative Director?
@aatomic9292
@aatomic9292 4 года назад
Wow , what wonderful watch you have . A man of taste I see 👍
@rachelle3728
@rachelle3728 4 года назад
I was meant to fly the 787 on Tuesday- until had an embarrassing panic attack at the gate and couldn’t go ahead. 😢 United handled it like champs and helped out massively and even let us rebook at no cost! But I just not up to it and they’re so understanding and even sent an email saying they’ll refund our fare so I can focus on getting better. When I am up to it again I would definitely book with them again! They’ve really upped their game!
@enjoylaughlearn
@enjoylaughlearn 3 года назад
Wow Jeb, when I grow up I want to be just like you! Five hour delay...you remained calm...I that's the zen attitude! 👍No communications that's what gets me. I think the airline should have offered more. Thanks for your wonderful videos!
@mikegoldbey6186
@mikegoldbey6186 4 года назад
Great honest report
@richardsutherland5826
@richardsutherland5826 4 года назад
Absolutely awesome video. Thank you for the shoutout. I love your reports. You have a style to your reporting which is so capitaving. I am 6'4" so probably the seats might get a tad tight but would definitely try UA out. Sadly they "only" fly their 757s from the States to my now-hometown Edinburgh. Hope the festive season is good to you. Richard
@brianaviation3072
@brianaviation3072 4 года назад
I take the 8000 plus miles... great work Jeb on this trip thanks for sharing
@GenkisTravels
@GenkisTravels 4 года назад
Going to have to check out that 787-10 domestic flight, just did a 777-200 UA domestic flight. Was nice.
@justinralph8100
@justinralph8100 4 года назад
Nice. I supposed that the best one can expect from UNITED
@MileHigh_Aviation
@MileHigh_Aviation 4 года назад
Awesome video man
@tvettesaintsorceressofsorcery
@tvettesaintsorceressofsorcery 2 года назад
That sounds great to me. Wow!!! And you took the flight ✈️ that was just for a lay over? SWEEEEET
@danimi74
@danimi74 4 года назад
Jeb, I think you give the fairest & most sensible scores. 😊
@umpireoba
@umpireoba 4 года назад
Beautiful aircraft
@LetteerMusic
@LetteerMusic 4 года назад
Newark/United has the worst sitting on tarmac delays. I’ve been there. I felt for you in this one.
@blairgilpatrick1712
@blairgilpatrick1712 3 года назад
Surprised nobody mentioned his Patek Phillipe
@ginotroian8383
@ginotroian8383 4 года назад
Beautiful Patek pilot travel!!!
@betsyhendricks3078
@betsyhendricks3078 4 года назад
I’m with you, Jeb. Even if the flight is not delayed, I like communication from the flight deck. At least give us some information about the flight! Love your videos!
@levonalyanakian1831
@levonalyanakian1831 4 года назад
What a coincidence ! I think you were there on Sunday (super busy day). I was in EWR flying to LAX on the 787-10 as well. How cool
@sc_430
@sc_430 4 года назад
Hey Jeb....Great coverage on Thanksgiving Day Eve from Newark. I could not believe you were also filming UA 583 787 taxiing early in the video departing for San Francisco. I was aboard that 787.10 with my son(who only wants to fly the best aircraft). To our benefit....this flight deck allowed both of us to visit the cockpit, take photos , and ask all we wanted. Sorry you had a sad flight....next time take a trancont to SFO!
@tokernotthesmoker194
@tokernotthesmoker194 4 года назад
Do you even take a sip of that wine or champagne lol great video Jeb!💙
@dhensonjazz
@dhensonjazz 4 года назад
Amazing video!!!! Best channel ever!
@donkensler
@donkensler 2 года назад
Once upon a time I was flying Northwest between Detroit and Tokyo, and we took a major delay. In that case the captain informed us they were getting a warning from the brake warning light, and that they would first replace the light unit to see if that was the problem, and if that didn't fix things they would have to do a repair on the brakes, which obviously would have caused a major delay (I doubt NW had any spare 747s hanging out at DTW). I was pleased the crew kept us informed about the issue and didn't keep us in the dark. Turned out swapping out the warning-light module fixed the problem and we were off. The captain got approval to take the expensive true Great Circle Route across Russia to get some of the lost time back and beat the curfew at Narita, so flying over Russia was taken off of my bucket list hehe. A little communication about a delay (and a continuation of the PDBs) can make up for even a rather long one. And yeah, I was pleased we weren't flying with a potential problem with the brakes. I wanna be able to stop after landing!
@jamesboardman8859
@jamesboardman8859 4 года назад
I've enjoyed watching many of the videos on this channel, Jeb. Like me, you are a true "avgeek". I do have one criticism though, as service is an integral of your "Jeb Score", it would be nice to actually see members of the cabin crew performing their duties, greeting passengers as they board, performing food & beverage service in flight, making up passenger's sleeping quarters on overnight flights, and saying good bye to passengers upon arrival at their destination. You usually are very complementary of the flight attendants you've encountered. It would be nice to see a sample of your interaction with them.
@nenblom
@nenblom 4 года назад
That 787-10 is a beautiful bird!!
@durstin8er
@durstin8er 4 года назад
I fly on Delta, United, and southwest only and when I flew to LAX from salt lake we had a 6 hour delay due to weather and we had an additional hour delay due to a mechanic issue and united gave us a voucher for our next flight.
@LaPetillanteProd
@LaPetillanteProd 4 года назад
Jeb -- Great as always and sorry about your delay and I agree with your opinion that United was a bit stingy on making amends. I'm a Delta Platinum and on a recent flight in first class from CUN to DTW, we had the worst cabin crew ever on Delta. After sending factual "here's how it went" feedback to Delta, asking for nothing, both my wife and I had 14,500 Skymiles credited to our accounts in two days. In previous videos you've mentioned that Delta's customer service puts it at the top of domestic carriers, and this gesture reinforces that view for us. I had one regret in watching your video, however: the EWR lounge used to be Continental's and is great ... just wish it was still part of Skyteam. Cheers!
@brandonoquinn4224
@brandonoquinn4224 4 года назад
Those engines are built in Durham. Have you ever been to the GE facility in Durham?
@wannabedal-adx458
@wannabedal-adx458 4 года назад
@@GreenerGrass Bucket list entry.....MADE!!! ;)
@alohatvj
@alohatvj 3 года назад
Love 💘 😻 💜 💛 💚 the Boeing 787. Can't wait to fly on one of them one day.
@MaybachFreak
@MaybachFreak 4 года назад
My AMS - ATL flight on KLM was canceled due to some mechanical failures back in 2018 even before check in. The KLM crew arranged us two seats on a Delta flight which connected us through DTW to ATL. In the end we arrived 1h(!) earlier at our destination. Great work KLM! The best thing still comes, my GF en I both received €800(!) airline discount on our next flight each.
@gavinlopez9801
@gavinlopez9801 4 года назад
That United b787-10 livery is amazing
@american0113
@american0113 4 года назад
5:59 when you here Jeb actually likes the airlines headphones 🎧
@Micter
@Micter 4 года назад
You always get excited when Jeb Brooks comes out of your home airport
@jrosa69
@jrosa69 4 года назад
Nice Patek! Congrats.
@danhood1641
@danhood1641 4 года назад
Not that this video was a great testament to that, but I find that United is actually generally excellent when it comes to handling delays and disruptions. Their app makes it very easy to rebook yourself if your flight is cancelled, even out of or into a different nearby airport. They also tend to communicate very well, as you said. They also were really great with their handling of a delay on MY end once- I ended up getting stuck in a traffic jam going to EWR that was so bad that I missed my very first (and, to date, only) flight. They re-accommodated me without any hassle whatsoever, and they gave me a confirmed seat (I was expecting standby)- the whole experience really couldn't have been any easier on United's part. It also helps that I was flying a trunk route, EWR-IAH, so I was able to get a flight that really didn't disrupt my trip very much.
@logansaviationadventures
@logansaviationadventures 4 года назад
Amazing video
@Railboy2010
@Railboy2010 3 года назад
the a350-1000 is the plane at the top of my bucket list!
@michaelbeh
@michaelbeh 4 года назад
Your reviews are amazing. Really enjoyed all of them. By the way, you have such beautiful eyes. Hahaha.
@andrewst12
@andrewst12 4 года назад
Oooft that Calatrava travel time is fantastic
@ryanfrisby7389
@ryanfrisby7389 3 года назад
Jeb, let’s put it this way, you were lucky to get anything lol! I was on a Delta domestic economy flight and we had a 4 hour maintenance delay and a 10 dollar food voucher was all I got.
@henrysteppel2031
@henrysteppel2031 4 года назад
Hi,the 787 is one of the airplanes that have so many technical issues,many airlines are choosing the Airbus 350 as an option.Great video!!
@xBris
@xBris 4 года назад
12:20 - yes, 175 USD in low. Especially when compared to the sum a european carrier would have to pay you.
@STOPsignforRT
@STOPsignforRT 4 года назад
JB - Thanks for highlighting a major problem with modern day travel.!! One of my BIGGEST PET PEEVES with flying - 'NO or LITTLE COMMUNICATION' to the passengers about delays / cancellations. Some airlines do a better job than others and some ground / flight crews do a better job than others but there is no excuse for not telling passengers what is going on. It is something that is SO SIMPLE to do but for whatever reason, some airlines / ground/flight crews have trouble with it. To Airlines and Ground / Flight Crews: Pick up that handset and communicate / inform your passengers on a continuing basis of what is happening. No IF's, No AND's or BUT's. Just do it. It takes a slight edge off what is already a stressful situation.
@captainleo1343
@captainleo1343 4 года назад
Great video, United is by far the best airline :)
@hanmilife
@hanmilife 4 года назад
Like#646. I really looked forward to this video Jeb. I’ve flown on United’s 787-8 and -9 and will actually be taking a -9 on UA 892 on Monday but haven’t experienced the 10 yet. It looks like a beautiful bird. That Polaris Lounge looked pretty nice. Especially the food and view. I’m pretty surprised about the lack of communication for 90 mins. That’s terrible. My flights crews with United have always been very good about informing us of what’s going on. No, for a five hour delay and especially no communication of what’s going on with the delay, that amount isn’t acceptable. Nice video as always. What can look forward to next?
@l.s.3562
@l.s.3562 4 года назад
If the flight deck didn’t communicate with you guys about what’s going on during a 90 minute wait time before returning to the gate, most likely the pilots didn’t communicate with the inflight crew either. These days US carriers are so divided and it’s sad
@aerorobnz
@aerorobnz 4 года назад
Not just US crew, as an airline employee from elsewhere let me tell you it's common worldwide Tech crew, Cabin Crew, Ground Crew and Maintenance.
@jkjkjk100
@jkjkjk100 4 года назад
Not delta...
@fecardona
@fecardona 4 года назад
Bad for CRM.
@sergiolaurencio7534
@sergiolaurencio7534 2 года назад
@Paul Avalon I got to say the real problem is the passenger some times. We need to got patient and be thankful from all the things, and people today are evil.
@FSAviation
@FSAviation 4 года назад
Ooooooh I’ll be home for this
@benmonkhouse7491
@benmonkhouse7491 4 года назад
Jeb that’s really interesting about the pilots, as I too found they usually “over communicate” at UA. In fact, my last 787-10 flight was BRU-EWR and the pilot personally greeted every one of us sitting in Polaris and asked us if we had any questions about the flight. Sure, there was no delay, but last time I was delayed on UA (on a 739), again the pilot came out to the F cabin after making an announcement, and spoke to each of us in F individually about the delay and if we had any concerns he could appease. I’m incredibly loyal to UA these day’s and only ever have flawless experiences with the new Polaris product, so it’s a shame to hear yours wasn’t up to par. Hope it was just a one off! Ben
@clerouxbotha2784
@clerouxbotha2784 4 года назад
Lovely stylish interior
@wayfaringcookie8142
@wayfaringcookie8142 3 года назад
787 Windows 🙄 Love it!
@thechocoman7659
@thechocoman7659 4 года назад
I love the 787
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