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Unlock Client Insights: Mastering the Art of Strategic Questions 🔓 

The KAM Coach
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Discover the key to truly understanding your clients' needs and building stronger relationships (and boost sales). In this video, I dive into the art of asking strategic questions that unlock valuable insights and foster trust. Perfect for account managers, sales, and anyone looking to enhance their client engagement skills.
💡 WHAT YOU'LL LEARN
- Effective question types to deepen client understanding
- Techniques for active listening and engagement
- Strategies to identify and address client challenges
- Insights from experts like Paul Cherry
🔖 CHAPTERS
0:00 - Introduction to Client Engagement
0:30 - Importance of Asking the Right Questions
1:45 - Different Types of Strategic Questions
3:10 - Case Studies: Real Client Scenarios
4:50 - Active Listening Techniques for Better Understanding
6:25 - Wrapping Up: Key Takeaways and Resources
Don’t forget to like, share, and subscribe for more valuable content on key account management. Drop your questions and experiences in the comments - let's learn together!

Warwick Brown
The KAM Coach
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THE KAM CLUB
👉 Stay ahead in your field! Join The KAM Club for exclusive resources and a community of like-minded professionals.
www.thekamclub.com
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🔗 RESOURCES
Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants by Paul Cherry
amzn.to/3njWjVc
Ridiculously Simple Hacks for Researching Your Client
• Ridiculously Simple Ha...
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✍️ MY BLOG www.accountmanager.tips/blog
Dozens of articles on every aspect of key account management. Check it out for advice on account growth, customer retention, relationship building, career, tech, etc.
📰 ONE STEP AHEAD NEWSLETTER amtip.co/newsletter
A weekly newsletter guaranteed to bring you actionable tips that grow client revenue and retention. No spam, just high-quality career, business trends and productivity insights from across the web - direct to your inbox.
🎙️ THE KAM CLUB PODCAST tkcpodcast.com
A podcast for key account managers. Every week, we discuss practical tools, tips, tactics and advice on how to build a successful career in key account management and become remarkable. Available on every major podcast platform.
↗️ TELEGRAM t.me/thekamclub
Never miss any of my content. Join my Telegram channel to be the first to know when I release a video, podcast, blog post or webinar.
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🎁 LOOKING FOR A GIFT (FOR YOURSELF OR SOMEONE ELSE)
I've handpicked a list of the best gifts for the professional in your life who has everything. I've also curated some of my favourite business and career development books. Check out the list on Amazon at www.amazon.com/shop/accountma...
👕 THE KAM CLUB STORE
I offer a wide range of novelty mugs, apparel and accessories designed specifically for key account managers and customer success managers like yourself.
www.etsy.com/shop/KAMClub
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👋 CONNECT WITH ME
📍 LinkedIn: / warwickabrown
📍 TikTok: / warwickabrown
📍 Twitter: / warwickabrown
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📞 CHAT WITH ME amtip.co/chat
I'm a key account management evangelist building simple systems that help busy key account managers get better results. I offer coaching, training and consulting, so why not grab an obligation-free call and learn more about how I can help you?
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NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission. Money earned helps to support my channel.
🏅 Are you interested in sponsoring this channel? Learn more about my sponsorship packages at www.passionfroot.xyz/account-...
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#kamcoach #keyaccountmanagement

Опубликовано:

 

21 июл 2024

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Комментарии : 33   
@mirianbarea9973
@mirianbarea9973 3 года назад
Thank you Warwick, these are all very helpful tips!
@kamcoach
@kamcoach 3 года назад
So glad you found it useful Mirian!
@Myleek12345
@Myleek12345 3 года назад
Thank you so much for these videos man, it’s helping me tremendously in my career!
@kamcoach
@kamcoach 3 года назад
Thanks Myleek I'm so glad these videos have been helpful to you. Let me know if there's any topics you want videos on - I'm always on the lookout for content ideas.
@heshamibrahim6960
@heshamibrahim6960 3 года назад
Thank you and keep the good work up!
@kamcoach
@kamcoach 3 года назад
You're welcome and thank you the kind comment - glad you enjoyed the video. More to come!
@tammyelizabjenkins1076
@tammyelizabjenkins1076 2 года назад
Fantastic and thanks so much 🙏
@kamcoach
@kamcoach 2 года назад
So glad you enjoyed the content, Tammy!
@simonmcdonald4124
@simonmcdonald4124 3 года назад
I'm considering a career change and have an interview in a few hours so I'm bingeing your videos - thanks for the great advice and congratulations on your endeavours in personal branding!
@kamcoach
@kamcoach 3 года назад
Hi Simon! Good luck with the interview and I hope it went well. I'm glad you found the content helpful and plan to create more specific videos on interview preparation so let me know what you were looking for and what was missing or what you would have liked as would be good to hear from a job seeker on what they need.
@itsmepolina
@itsmepolina Год назад
Thanks for the tips! I'm just starting my career in Account Management and I found this extremly helpful.
@kamcoach
@kamcoach Год назад
Glad it was helpful! That's my goal when I create content so I'm happy to know you found it useful. P.S. Did you know I have a podcast? It's called The KAM Club. I've got 26 episodes out there already - you can find out more at tkcpodcast.com.
@muhdkitaro9804
@muhdkitaro9804 Год назад
Thank you for this. Im joining KAM role on Jan 2023 and this is very helpful
@kamcoach
@kamcoach Год назад
Glad it was helpful! And all the best for the new job! Have you seen the 30/60/90 day plan video. There's a template too. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-5lBteHSHSaQ.html
@tanyalevere-young
@tanyalevere-young Год назад
This is a great video! How have I only just discovered this!
@kamcoach
@kamcoach Год назад
Thanks Tanya! Glad you liked it! And better late than never! 😁
@You-are-right-but
@You-are-right-but 3 года назад
Great video as a set of Starter Tips and as Seasoned Pro Refresher Tips
@kamcoach
@kamcoach 3 года назад
Thanks! Glad it was helpful and something in there for beginners and pros alike!
@normalizboringsportscards4181
@normalizboringsportscards4181 3 года назад
BRILLIANT
@kamcoach
@kamcoach 3 года назад
Thank you!
@marcosantos5572
@marcosantos5572 2 года назад
You are a crack Warwick!! Thanks for sharing your wisdom..
@kamcoach
@kamcoach 2 года назад
Hahah, thank you, I try! Thanks Marco! Glad you like the content. More on the way soon!
@kaynesheenan
@kaynesheenan Год назад
these are good, thanks
@kamcoach
@kamcoach Год назад
Glad you like them! I really appreciate you watching and that you enjoyed the tips.
@syedkashif7048
@syedkashif7048 2 года назад
I used to ask what's missing in the Recipe (The category) and how that will help you improve your taste ( Top and Bottom Line).....Quite a Foody stuff but that helps me connect with the buyers well and help as ice breaker :)
@kamcoach
@kamcoach 2 года назад
What a great analogy Syed! Asking "what's the missing ingredient?" is a great way to frame that question. I'm officially stealing it! Happy new year!
@syedkashif7048
@syedkashif7048 2 года назад
@@kamcoach have happy new year and belated Marry Christmas
@MaxsmedSiciid-qs7cy
@MaxsmedSiciid-qs7cy 3 дня назад
S.c.w.muslim.child family said maxamed siciid cabdi business bank garoowe.acouint.nuber.130192.from.soomaliya l.b.s by nuber
@Mstr_Fahrenheit
@Mstr_Fahrenheit 3 года назад
Definitely very helpful. If I could provide feedback, it was very hard to hear as you speak very quickly and almost whisper when explaining. I suggest slowing down and speaking louder in the future. Cheers!
@kamcoach
@kamcoach 3 года назад
Thanks Michele, glad you found it helpful! I JUST picked up a new microphone - it arrived today - so hopefully that helps. I'm working on slowing it down. It feels unnatural but appreciate as a viewer it's better - so watch this space! I do captions for every video so if there were any parts you couldn't make out - turn on the closed captions as that should help. Thanks for stopping by and taking the time to leave a comment and some useful advice. I appreciate it.
@kamcoach
@kamcoach 3 года назад
The secret to great account management is to always be curious about your customers and what's important to them. That means digging deeper than the "About" page on their company website! What do you think?
@You-are-right-but
@You-are-right-but 3 года назад
Its true. Actually CARE about whats important to your counterpart as a Person and as a Company. Let that drive you.
@kamcoach
@kamcoach 3 года назад
@@You-are-right-but 🙌
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