Update: Beretta 1301 Tactical (Beretta customer service is crap) 

Hi Beretta, I just purchased a 1301 tactical marine, and “you” better hope to Geezus this does not happen to me, because i won’t be as passive and forgiving as this guy. How dare you treat him like this!!! Fix his goddam shotgun!!!!!

interesting...i bought a new 1301 tactical last year...i noticed the rear stock was slightly cracked...i called beretta and explained i never dropped the gun or abused it in any way...they asked for a picture of the crack...so i sent it...she said it must have been over tightened from the factory...3 days later i had a brand new stock from beretta at no charge or shipping cost...best customer service i've ever experienced...

Keep us updated on your quest. Beretta needs to make good on this!

Sorry for your pain with the 1301, I have a LTT custom build 1301. On a side note GREAT HAT! GREAT COMPANY!

It's quite amazing that these companies aren't more vigilant with their communication during customer service/repairs. Guys, you're all being watched and broadcasted on social media. Everyone has receipts, and it will be shown on RU-vid.

Sorry it has been so disappointing. Hope it's all fixed soon. Thanks for the update.

I have a 1301 tactical and it is great. eats any ammo. Super fast shooting. Best shotgun in the business in my opinion. Hope you get it resolved.

I'm getting a mossberg instead.

This is the only time I've ever seen anyone have a problem with this Gen 2 1301 Tactical. I have one - granted only put 55 slugs through it but no issues yet. 50 2 /34 in and 5 3 in slugs. No buck or bird yet.

I was wanting to buy one of these and was looking at all the videos. Yours sealed the No Deal for me not buying one.

That's bullshit Martin. Sucks that you are having this problem.

Should have just sent it directly to beretta man. These 3rd party repair locations can suck.

Love my 1301 but can also verify that Beretta's customer service leaves a lot to be desired. You would think with their name and reputation that they would be on top of that.

Thanks for the video, was debating on the 1301 or bite the bullet and spend the money for a M4, this solved the decision making!

I’m glad I saw this video about Beretta!!! Let’s pass this along about their garbage service

I went with a Benelli M4. I have no doubts that the Beretta 1301 is great; I just felt like buying the Benelli was a guarantee that everything would be perfect; and it is.

Brother, I'm so sorry to hear about your trouble with Beretta. That is utterly unacceptable. I pray that you were able to get it taken care of. I just purchased one and I am waiting my 10 days because I live over in CA. Those bastards are pricey and you deserve a properly functioning firearm. God bless my friend.

It seems like Bolsa deserves the biggest blame here.

Sorry for your situation, but considering how hard it is to find a complaint about the 1301 on RU-vid, it seems you just drew the short straw.

That's bullshit. I'd be pissed and i wouldn't be able to trust that particular gun.

Mine hucks a shotshell on the ground for everyone it fires. I get a hull, a full cartridge both for every shot. Shell catch barely contacts the rim of the shell in the magazine. Brand new. Brought it back to the store I brought it from. I waited 9 months to get it and now it is unuseable. Also the paint missing from the barrel in places and front sight. Quality control Beretta, come one guys, you're better than this!

I agree. Beretta customer service is crap. I need a replacement part for my 1301 and they wouldn’t even let me buy it. They said basically try again later.

That's a bad shell latch for sure. FYI you can buy an OEM shell latch from midwest gun works (in stock right now) and just fix it yourself. I know things like this can be a matter of principle, but it really doesn't seem worth the trouble for such a cheap fix. I wouldn't even bother with the hassle of customer service and shipping etc for any repair that costs less than $50 to do yourself. There's no way this is worth it, even for the principle.

Thx for sharing subbed (edit) BTW, your presidementia said you only need two shots

That has to be extremely frustrating. I have a 1301 tactical I purchased last summer and so far, so good and I really like the gun. However having said that I have had dealings with Beretta customer “disservice” in the past and am not impressed. I purchased my 1301 at Scheels sporting goods, best outdoor store ever. I purchased a Benelli 828 last summer as well, I really wanted to like it. I had issues from the get go. Scheels sent it back to Benelli (only one week old), it came back and was still having the same issue. Scheels gave me a new gun and that one wasn’t any better which was verified by Scheels. I said that’s it, I am done with this thing. Scheels said, we back what we sell, we can either give you a full refund or a different brand of gun. I got a different brand. I was a little hesitant purchasing the 828 because I had a Super Black Eagle (not purchased at Scheels) which as the 828 was a piece of junk from the get go as well. Will NEVER own another Benelli. If you ever have an opportunity to shop at Scheels do so, greatest customer service ever!

That sucks. I hope they step up as they should & you get it fixed.

Martin, I am having the exact same issue, but mine is happening after 1-2 rounds fired. After getting feedback from the 1301 community on Reddit, it seems like it could be tied to the Nordic extension tube - specifically, the spring in the tube. I bought a new one and need to install it, but hoping that will solve the issue.

Always take it on the chin an send to the manufacturer.. i have learned this, never too a third party gunsmith

Beretta customer service is indeed shit.It took me two weeks just to get them on the phone.They told me turnaround time is 16 weeks.Been about 6 weeks so far……I’ll be glad if I get it my 1301 Tactical back before 2023.I should have gotten a Benelli M2 or IWI Tavor TS-12 instead.

Wow and I was trying to decide on the 1301 or the Mossberg 940 Tactical. Looks like I'm going with the 940. Thanks for the info!

Brother i feel your pain. I have a UTAS XTR-12 semi-auto magfed sg. It looks bad-a** but won’t cycle! Tried hot loads, springs. I was always skeptical of auto sg’s. This is why!

On some level we all have to do some smith work ourselves. Replace the part that was originally suggested. And fix that stock. I have the M4 and for fun and upgrades it has stripped down to the last spring, I learned a lot from that process. And have done my other guns.

Damn! I know it’s been a while and I hope they fixed / made it right. That’s really frustrating for a $1500 shotgun.

alright someone said m4 is better, now I believe it. m4 is just impossible to get stuck like this. I believe if you rip out the trigger group it should clear this. I think 1301 is a great design, including the shortened receiver, but I think that is where it failed because there is no wiggle room for the bolt whatsoever.

Based on my experience, this is probably to blame the American side of Beretta, not the Beretta Italy. Americans love to sabotage European companies. (I wish I am making this up) Almost every visit to a Porsche dealers in Southern California (Newport Beach, Irvine, Carlsbad and with dealing with Porsche headquarters in Atlanta, GA) during 6 years of owning new 718 Boxster and 911 4S Carrera was beyond terrible. Some terrible things I have on tape. Not much better experience with servicing my Ducati Panigale in San Diego and Newport Beach, and my terrible experience with CZ Custom, Phoenix, AZ and Glock Store in San Diego. But if this can make you feel a little better, I had to return my Mossberg 590 back because it came defective and they sent me a replacement in reasonable timeframe, but not a single word regarding inconvenience. Later on I had to return my S&W M&P 2.0 Metal for few issues and they return my gun without addressing the main issue and not a single word or phone call to explain why. So I had to put my pistol for sale, I can’t have anything that is not perfect. I recently purchased Beretta 1301 Tactical Model 2 which is working great. Hopefully will stay that way.

i am having almost the identical issues with them .. lost my patience a while back. ... when i get my gun back , i am going to sell it and get something else.

My 1301 stock is always getting out of alignment, and my forend lug broke off and pops off the side, might be casing the failure to feed. Ordered a new forend and lock tote the stock nutt.

Yeah their customer service is hot dog crap!! I'm debating on a nicer semi auto . I even have a promo code but I don't think it's worth dealing with Beretta again. It's really really bad

I feel your frustration and pissed-off attitude. I, like you, bought the same weapon from the same manufacturer - in the belief I was buying from a top tier, reputable company, thinking they surely would back their products........... BOY WAS I MISTAKEN, esp. at this price point. It will soon be a year since I have made the purchase, and after a multitude of attempts , along with a multitude of excuses and ignorance, I still do not have my problem resolved by Beretta. It is a very simple fix - My 1301 DID NOT HAVE THE DROP OR CAST SHIMS INCLUDED IN THE BOX, the seller told me to piss off - it is Beretta's problem. These two items are ruffly 25.00 dollars a piece + shipping, but after paying 1600.00 hundred and already having paid for the missing items, I DO NOT THINK I SHOULD HAVE TO SHELL OUT ANOTHER DIME. THEY HAVE USED EVERY EXCUSE UNDER THE SUN (WHEN THEY DID REPLY) THEY DO NOT UNDERSTAND, the server is down, we have technical problems, you need to contact another division, on and on! I WILL NEVER EVER BUY ANOTHER BERETTA PRODUCT ...PERIOD! THEY COULDN'T GIVE ME ONE - IT PROBABLY WOULDN'T BE ALL THERE ANYWAY. I CAN GUARENTEE "I WILL SHARE THIS "CUSTOMER NO SERVICE"" WITH EVERYONE WHO WILL LISTEN TILL THE DAY I DIE". It was just a few months later that m Mossberg came out with their new SHOTGUN .... boy oh boy do I wish I would have held off for a few months before making my purchase. "THANK YOU" FOR USING YOUR PLATFORM TO TELL EVERYONE WHAT THEY ARE GETTING WHEN THEY BUY FROM BERETTA!

Bolsa gunsmithing is known for shit work

Man, that’s messed up! Customer service is supposed to be a lifeline and this is what they give you? If you were in a stressful situation, you are in a world of hurt. I hope you can get this resolved. The other options are sending it back and getting a refund. Or buying another brand like a Mossberg 930 SPX or a Benelli M-4. I wish you the best of luck with your decision.

I’m going to share your video on Facebook and other social media platforms, because this is unacceptable

This hasnt gotten any better. Have a brand new 80x that jammed solid on first shot. Submitted warranty service request online. No response for 5 days so far. Called and was on hold for 30 mins before selecting a call back. No call back. Tried call again and same experience. Tried chat and no one ever connected. Going to bite the expense and go to my own smith and then just never ever buy Beretta again.

Pull the bolt release out manually

seems like a sketchy process for them to be contracting out third party gunsmiths for repairs. they probably have very little if any oversight or quality control over those contracted gunsmiths. Best to just have beretta themselves do it even if it takes longer.

I'll go with M4 after this vid lol

It doesn't matter what product you buy nowadays. No QC and horrible CS. Sad

What comes to mind, when I first see this .... did you release the "magazine tube catch"? It's underneath, behind the carrier, in front of the trigger guard. Sometimes that catch gets engaged when single feeding too many times. After all, there really is no reason to single load a semi-auto shotgun THAT many times without loading the magazine tube. It's a "Tactical" move that is rarely utilized in real life.

That sucks ! I just ordered a new 1301, gen2. I better not have any problems like this. I'll be pissed. I just sold my 930 SPX that ran sweet, but too damn heavy. Sorry you got a lemon, and had to deal with a shit shop, but we appreciate you sharing this info.

You can unload that and get the new mossberg 940 pro tactical the thing is a best and they have good customer service and it's made in the USA

SHIT. I dropped my M4 aspirations after realizing they are sold out everywhere and 50% more expensive. Beretta apparently owns Benelli so is there any difference? Now I have to rethink 1301 idea. Mossberg is not cool looking. Weird gold parts. Maybe I will wait for M4. Idk

Now days costumer service is shit everywhere. Weather one orders roof coating, truck nerf bars, or tires. Nobody gives a damn, they just give you b.s. story to get you of the phone. Our great, good for nothing irresponsible, non carrying society.

John at beretta is the only guy to talk to. Everyone elae there sucks dicks. Their customer service is a nighmare. No communication, and no notification on shipments. They play dumb and donthe least. Except John, he is Good.

Just wondering. Where did you order the 1301 from. I just ordered 1 from Botach.

It's s a lifter issue.

that sucks

Yup, Beretta customer service and consideration for their commercial customers sucks.

I have watched your video before, I re-watch it to reassure myself I am not the only one suffering form BERETTA'S CUSTOMER NO SERVICE" for what it is worth. Beretta is not only the oldest but also one with a higher reputation, and costly! HOW THEY MANAGED TO GET OR HOLD ON TO THAT IMAGE is, as you say "UNF##KING BELIEVEABLE"!!!!! i'M HAPPY THAT YOU AT LEAST -once- MANAGED TO TALK TO SOMEONE WHO GAVE A CHIT. though I doubt they gave you a means to contact him again..... gee - why would you be able to talk to someone who is aware of your situation when you can repeat your entire story with each and every new contact, or phone transfer? I know, where I am concerned, this is the first and last Beretta product I ever purchase. Infact, I am seriously considering passing this turd (shotgun) on to the next guy - even at a loss!

good info

That’s frustrating 🤬

There's your problem right there; you forgot to pump it 🤨

WOW I'm just speechless on this BS

This message was paid for by Benelli 🤣

mossberg 940 jm pro !

I heard the frustration in your voice. Been there. You don't want extra or special or spectacular. Just make it run like it's suppose to when they advertise it and sell it to you. Over the years, I had great support from Beretta Accokeek. But that doesn't mean crap to you. Its what is going on with your weapon that matters. Hope you get it resolved. For all of us.

Imagine being a law enforcement officer and run into this during a time of dire necessity.

Sell it and buy a Mossberg 940 Pro Tactical.

hashtag them on IG! that's messed up

Weak

🇵🇭🇺🇲🤙🏽🙏🏽

My spx 930 is more reliable than your beretta lol.

I’m getting ready to purchase a Beretta a300 ultimate patrol. This definitely doesn’t make me jump and down for joy about the customer service at beretta ! Second guessing mt decision on a tactical 12 gauge shotgun. I will pay double for a gun if I’m assured good customer service.

ahh, life in the peoples republic of californication!..I'll give you 300$ for the beretta..have 2 of those...shoots ANYTHING and EVERY THING THING. I take the plug out for federal snow goose season, drop snow geese with BB SHOT like there's no tomorrow

I’ll give you $ 500 bucks for it if you still have it .

@beretta