User Administration in ServiceNow - Episode 10 |ServiceNow Tutorials |ServiceNow User Administration 

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User administration in ServiceNow involves managing user accounts, roles, permissions, and access to various features within the ServiceNow platform. It plays a crucial role in ensuring proper security, compliance, and efficiency within an organization's ServiceNow instance. Here's a detailed description of the user administration process in ServiceNow:
User Accounts Creation and Management:
ServiceNow administrators are responsible for creating user accounts for individuals who require access to the platform.
User accounts are typically created based on the roles and responsibilities of individuals within the organization.
This process involves gathering necessary information such as name, email, department, and assigning a unique username and password.
Roles and Permissions Assignment:
ServiceNow utilizes a role-based access control (RBAC) model to control user access to various functionalities and data.
Administrators assign roles to users based on their job functions and responsibilities.
Roles define what a user can and cannot do within the ServiceNow instance, including accessing specific applications, modules, or performing certain actions.
Permission Management:
Within each role, administrators can define granular permissions to control access to individual records, fields, or modules.
Permission sets allow administrators to fine-tune access permissions for different groups of users.
Administrators regularly review and update permissions to ensure compliance with security policies and regulatory requirements.
Group Management:
Groups are collections of users with similar roles or responsibilities.
Group management involves creating, modifying, and deleting groups as needed.
Users can be assigned to multiple groups, allowing for flexible access control configurations.
Access Control Lists (ACLs):
ACLs define the rules that govern which users can access or modify specific records or fields within the ServiceNow platform.
Administrators configure ACLs to enforce security policies and control data access at a granular level.
ACLs help prevent unauthorized access or modification of sensitive information.
User Provisioning and De-provisioning:
User provisioning involves granting access to ServiceNow resources for new users or users changing roles.
Conversely, user de-provisioning involves revoking access for users who no longer require it due to job changes, termination, or other reasons.
Automated workflows and processes can streamline user provisioning and de-provisioning to ensure timely and accurate access management.
Audit and Compliance:
User administration activities are subject to audit and compliance requirements.
ServiceNow provides tools for monitoring user activity, generating audit trails, and ensuring compliance with internal policies and regulatory mandates.
ServiceNow supports integration with identity providers (IdPs) such as Active Directory, LDAP, or SAML providers.
This integration enables centralized authentication and simplifies user management by synchronizing user accounts and credentials with external identity repositories.
Administrators configure and manage identity provider integrations to ensure seamless user authentication and access control.
In summary, user administration in ServiceNow encompasses the creation, management, and governance of user accounts, roles, permissions, and access controls to maintain security, compliance, and operational efficiency within the ServiceNow platform. Administrators play a critical role in designing and implementing robust access management policies and procedures to safeguard sensitive information and ensure that users have the appropriate level of access to perform their job functions effectively.
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