USER STUDIES AND USER EDUCATION | LIBRARY & INFORMATION SCIENCE | UGC-NET | BY NITIKA MA'AM 

USER STUDIES AND USER EDUCATION | LIBRARY & INFORMATION SCIENCE | UGC-NET | BY NITIKA MA'AM
USER STUDIES
The user is the focal point of all information activities at all levels. User is a broad concept which may include both producers as well as clients of information.
In LIS literature, a number of terms have been used to signify users. For example,
the words patron, client, member, reader, customer are used to signify the concept
of a user. Whitaker defines user as a person who uses one or more of the services
provided by a library. On the other hand, Guinchat opines that a user can be
defined on the basis of two sets of criteria, namely: i) objective criteria, such as
socio-professional category, specialist field, nature of the activity for which the
information is sought, reason for using the information system, and ii) social
and psychological criteria such as the user’s attitudes and values with regard to
information in general and in his relations with information unit in particular.
The key factor being reasons behind his particular information seeking and
communication behaviour and his professional and general social behaviours.
Guinchat categorises users into three broad groups : i) users not yet engaged in
active life, such as students; ii) users with a job and whose information needs are
related to their work. They are classified by main activity (management research,
development, production, services, etc.) by branch of activity and/or specialist
field (civil service, agriculture, industry, etc.) and by level of education and
responsibility (professional staff, technical. workers); and iii) the ordinary citizen
needing general information.
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