Vacuum repair man shows how to service a Bissell Crosswave--brush drive clean out 

In my experience, every time I used the Area Rug brush, i found a lot of hair/fiber build up on the brush cover which causes a very weak suctions. I use the multi surface brush on all floors and carpets, and so far i had no issues with my crosswave. Thank you for the video.

Great instructional video!

PERFECT.....Thanks. Saved me from buying a new one. Your instructions and video were right on point.

Big thanks to you, by following your video steps i finally fixed the issue and i even clean other dirty parts. God bless you

I have an elderly Bully and other pets. The Crosswave is a lifesaver and also a complete pain in the ass. Thanks for this.

Thanks to this video I was able to clean and fix my Bissell. Thank you

Thank you for this! Was able to fix my favorite vacuum in no time!

Very helpful. The bearing shaft in the belt driven pulley was clogged with hair.

It worked!! Thank you so much for posting this detailed video.

Great video, super helpful!

Thank you so much! This fixed my issue of the brush roller not working!

Very helpful! Thank you so much for posting!

I have just used your video to fix it, , thank you so much much appreciated correct root cause 👍🏽👍🏽

Great walkthrough, thank you! Cleaned the baring out but now the crosswave sounds very clunky. A mission for another day! 😅

That fixed my vacuum. Thank you!!

Thank you! Good directions. Someone gave me an old model (2211W) and I needed this information. Very helpful!

Very good video thank you

worked perfect thank you !

Thank you so much solo helpful!!!😁

A bad roller brush could be the cause of the machine turning off. I tried everything but then noticed a post that suggested it could be a faulty brush. I did just change mine out and I checked it and that is the issue. I switched it out for another one and it works like a champ. I bought them off of Amazon and I guess one of the brushes was faulty. So yes try that first before tearing down the machine.

On my machine the brush roller will turn and then it stops. I cleaned/removed debris , replaced the brush cover because the tab broke off and put a new brush roller and again it stopped turning. My next step is to check out the bearing. I'll let you know if I'm a happy customer. very good video!

Super helpful! Followed all the steps but I’m worried the issue isn’t fixable. Strange because it’s been used 6 times. No hair or fibers around the bearing. But the bearing barely turns and it’s definitely “gritty/crunchy”. So it seems shot

Taking this apart was a nightmare. Nothing popped in & out smoothly like in this video. I had to hammer one of the things out, then put it back in place with a channel lock. @9:00 The Pet Crosswave bottom plate is attached with 2 tiny screws, so you first need to pop the tabs where the brush goes & pry it up enoigh to slide the the rubber wiper-like thing out, then you can see the tiny screws (2) just outside each side of the big square center part inside where the rubber wiper was. After a few hours of doing all of this, and I did get everything cleaned well, reassembled, etc., the crosswave would STILL not power on. The first thing Bissell instructs you to try is to remove & reinsert the handle and check the cord for damage. My crosswave has barely been used, has no cord damage, etc. still no sign of life. 😢

Super helpful! Any tips for unclogging the machine? I vacuumed sand and it sprayed once, didn't think anything of it, but there is no flow. Completely blocked.

Biggest issue I have with this machine is uneven dispensing of cleaning solution, one side only Flows like a few inches into towards Center of brush, other side seems fine. Even a new foot window doesn’t salve the issue so I’m left thinking there is an air leak somewhere. Spraying water through the cleaner nozzles shows leaking from around the edge of the circular but that has the hole it’s SUPPOSED to come out of, not sure if that’s the issue or if, again, there is an air leak somewhere in the foot. Next step is going to Bea rubberised adhesive to seal the foot up around the Brus compartment.

Yes, I think you’ll have a happy customer. I followed your video for this repair and there was a bunch of hair around the shaft that the brush hooks onto. However, it’s still not turning freely. It turned freely when I had it apart and cleaned all the hair out but when I put it back in not turning freely, I think the problem is with the other end, with the shaft that hooks into the motor. Any suggestions?

Just bought mine and only after one use I have to do this. If I I have to take this apart every time then I might as well throw it out. Great video though. Thanks

Thank you

Can you see if you can find where I can buy a lower hose for a cross with the same model?

I gave one to my daughter. She used in one time. It worked great on the hardwood floors but when she switched to a low pile area rug, it leaked like a sieve after two passes! She had to remove the water containers to stop it from making a giant puddle. I found your video, and since she can't bring it over for me to look at for another week, I was wondering if the two "black hoses" on the underside were the water delivery hoses and maybe one or both came disconnected? Any input is welcome. I am hoping you have dealt with this before. Thanks in advance!

Very good video. Unfortunately the bearing assembly / belt drive will not move and go out of the hole.

Hi, it get tons of mud coming out of my machine. I clean it daily and replaced the water tank, filter, brush and head cover (which broke). It's still spouting out lots of mud with every use. It works just not like it did in the beginning. Amy suggestions? I really like the machine but want my investment to be worth it.

I went through the process, found a lot of hair, etc., and cleaned everything and the bearing seemed to be turning freely but when I put it back together it still shuts off after 30 sec or less, even without a brush on. Any ideas?

Should I use this method every time I use the machine? If not, how often should I clean out the machine using these steps?

Recently divorced mom here having to learn & do all this on my own. I have watched SO many videos on various subjects (building partition wall, replacing my car’s camshaft valve, Installing kitchen faucet ect.) for DIY anything. Over all your video is the best i have seen. You are clear, detailed, use general enough terms for regular people to understand. I wish there were more people out there that make videos like you. Thank you so much! … Side note, have you ever thought about becoming an instructor? 😁… I will post an update here after I try this repair on my Bissell.

great video - you mentioned a breaker on the machine but you never mentioned how to reset it. Is it resettable when it turns on quickly and shuts off

I've always found it so difficult to "pop this nozzle off" (about the 48 second mark). My hands don't seem to be strong enough. As a consequence, I don't clean the thing nearly as often as I ought to. Any suggestions?

Hello! I have a Bissell crosswave cordless max and the bearing thing is not held by a c clip like the one shown on 4:50 mark. Would you be able to tell me how to remove it? It doesnt have the pin held by the c clip, its just a hole. Other than that great video ! Keep up the good work !

Where is your shop located? If I ever need service, I'd choose and recommend you in a heartbeat. Do you by chance fix Roomba's? Mine take off from the dock and just goes in small circular motions. I took it to a shop here in Vegas and the guy told me it needed a new circuit board and it was going to be $300. I told him the truth that I can buy a newer model for $299. For some reason, my gut tells me it isn't the circuit board. Any and all help is appreciated and Thank You for making this video! I just got a new one and am trying to learn as muc as possible about the Bissell Crosswave. ; )

Is it easy to replace the whole vacuum/mop head? Mine was run over it's cracked in pieces. I've found a used one & wonder if I can just remove the broken one & put the new one on without much difficulty? Thanks for any info or advice.

What will make the brush chamber door come off easier? The clear plastic cover will not come off of my machine. It’s been that way since I got it. I broke one of them. Trying to get it off. And had to order a new one. Now the new one is stuck.

Hi , is there a fuse or reset I have cleaned it all up and it seems to be loose and free rolling but the motor is not turning

Hey Richard. I've done this full cleaning now but still my machine (all of it) shuts of after 5-10 seconds when it is in reclined position only(so the brush moves). Any idea what might be happening? Can I do anything about the sensor or so to keep it running?

I have a Bissel cross over and when I took the bottle off from he tank the bottle top stayed and I can’t pull it up from the machine

Can't seem to get the cover off on a crosswave pet pro, the purple one. I got all the screws out from the bottom but it seems like the cover is still on fairly tight. Any ideas?

Everything is clean on mine but the motor is a LOT louder today high pitched today dispensing water properly vacuuming up water properly. But the loudness is 😱.

I cannot seem to bet the bearing out. It will not seem to budge to pop out

I have a bissell crosswave, 15 months old, the machine motor will work for a matter of 5-10 seconds and then stops, I have cleaned everything out but the problem persists. When the motor is running the roller will not spin. I have checked the belt and it is in very good order. Any suggestions?

What if I broke the actually drive assembly part off :( is there anyway to replace it?

wow, can you help do one on the bissell crosswave hydrosteam where there is no steam commig?

Any idea why my front LED lights won’t work? My machine is only a couple months old.

My crosswave cordless has both area rug and hard floor lights ON and does NOT work and is not stuck with anything, what can i do ?????

My brush won't come on but is not bound up. Also the click that holds it up doesn't work anymore. I think they are related. Any idea

I need instructions on how to replace the rubber flap on the bottom of a bissell crosswave. Can you help?

Mine have stopped switching on altogether, and I'm suspecting a blown fuse inside. Does it indeed contain one?

How do we change out the belt and what is the belt we need to purchase?

I am having trouble removing the bearing assembly (5:26 in the video). I think the plastic fused together in this area. By any chance do you know the part number for this so I can order a replacement?

My problem is that the spray is not working, water will not come out. Suction is brush spins to cleaning. But no spray. Please help.

My boyfriend cannot get the bearings component to slide out. He took the c clip off but it won't budge. Any suggestions

I know this is an old video but I appreciate you showing us thos and taking time do that! I have a question...my machine is making a horrible noise and a bur ing smell but the belt looks fine and the brush roll is spinning... Can u think of why it's doing this?

What about if it's not spraying??

Hi can you repair water damage

What magic are you doing to get the C-Clip off?

Mine will turn on, the roller will spin, suction appears to be working, but the nozzles will not spray or even leak water... I did the whole paper clip thing and got nowhere. I can't even see it light up. Any thoughts would be greatly appreciated 😊

5:15 this part

I tried this and mine still isn't working. 😞

I have a bissell crosswave 2211w, the spray isn't spraying water, I have checked the cover, I cleared the nozzles, and I replaced the clean water tank. Do you know what I can do?

Good but having no suction and grinding noise

My internal fuse blew.

Not as easy to get that last part off as you make it look like

When I replace the clean water vessel the

If you have long hair forget it !!! Don’t buy this thing. Prob should have known that but this thing quit turning after the first try due to hair. I don’t wanna sweep first Then clean 🙅‍♀️ defeats the whole purpose And I was so excited about thing 😢

What a lame design. I guarantee engineers spend just as much time figuring out ways to cause something to fail at a specific interval then they do making the product reliable. There's no reason this shouldn't have an o-ring to isolate the bearing... If I had the time and money I'd engineer a part to replace this particular piece and sell it myself because a 3D printer and a bearing distributor is all you would really need. That shaft isn't complicated to get/ design and you could probably make a kit so that you can use your original shaft because it looks pretty easy with a little bit of force to pop it out. Thing is there wouldn't be much of a market for it unfortunately because people don't know that this is a thing and don't understand why the performance of there vacuum has decreased over time.

When are you going to answer my comment. Clean water tank water runs right thru the tank