What a treasure he is. My child accidentally drank a poison and I spent almost 10 frantic minutes trying to give my name, address, state, the type of service I needed, and my child's age. All of which I had to repeat in triplicate and spell. I think the person on the other end was 85 and computer illiterate. It was the longest 10 minutes of my life. This man deserves a raise.
@@Aliciaek Reminds me of a tradgedy that happened a few years back. Dispatcher harassed, swore at and hung up on a woman who was actively drowning when her car was submerged. She ended up dying because the dispatcher didn’t care.
Had a police officer argue with me whether the lake I was at existed or not. While my boyfriend at the time was being beaten up by a large group of drunk teenagers. Instead of calming me down and telling me how to tell my exact geo location, he just argued.
It was clear that she wasn't ordering pizza with 5 or 6 no's like who says that many no's it's simple logic that if someone tells you that many times no and also you don't understand theirs something off
@@ryanarmstrong2218 “most dispatchers probably wouldn’t have picked up on that”. Actually, speaking as someone who has called 911 before, he’s probably right.
I first thought that but looking back it looks like the video skipped. I don't think he immediately responded with "im getting you now". I think they cut off a chunk of the conversation
Not to take away praise from this dispatcher who handled the situation with diligence and care.. if a dispatcher hangs up after “no no no no no, you don’t understand” I have to wonder how they got the job in the first place.
@@JohnFKennedy420 because you dont call 911 to order pizza. Of course others would hang up if you have the wrong nunber. Even you would in regular day to day activities
@@anonymousperson3023 I would ask more questions before hanging up. I’d even stay on until they hung up. And still send someone out just to ride by at least. Anyone who’d hang up after, “no no no….” needs more training.
@@anonymousperson3023 Are we talking about a normal person's day to day life at home, or are we talking about TRAINED PROFESSIONALS AT WORK? There's a difference. These people's ENTIRE JOB is to listen and figure out what the emergency is, so they can order an appropriate response.
+jiminy cricket, couldn't have put it better myself.👍 Listening is a skill, and most ppl need to learn to listen more closely to each other, edit - I "studied" to become a Samaritan many years ago, and I still use my listening skills to this day mainly for friends, cos they know they can talk to me about any "topic" & I would *never* repeat anything!! It's easily done, & I don't like "gossipers" 🤷
I feel you. It is mentally taxing and very hard on you especially when you realise you couldn't help someone in time.... self care is important, and realization that you did what you could with the resources you had, the best way you could in a very difficult and complicated situation. You are not a magician. Hugs
@@landonhernandez8529 The calls can be traumatizing. Listening to people cry or freak out bc they or a loved one could be dying. Someone found a dead construction worker in their wall (he had a heart attack and died while the others went to lunch) kids crying scared bc daddy is hurting mommy. So many domestic violence calls. Those are just the calls. We also had to do police dispatch half of the shift. Trying to understand what the officers are saying is rough. Making sure you check in with them for their safety ect. It's a lot of pressure and you have to be able to desensitize yourself. I couldn't. I threw up almost every shift. I live in a large city and wasn't aware of how bad certain places are. I'm sure it can be very rewarding...the first time I had to tell someone how to give CPR was nerve-wracking and then awesome when they woke up. Listening to a woman miscarry for her 3rd time on the very next call killed that high. Lots of emotional ups and downs. Difficult emotionally. Difficult mentally. If you don't know the city really well it's hard too. Trying to pinpoint where someone is by cell tower pings is frustrating. I could go on and on lol Wasn't for me. I have always thought that I'm a tough person, but clearly listening to people die or trying to talk them out of suicide is not my thing. The people who have been doing it for years are angels who do not get thanked enough. The first First Responders.
@@PimptressTrish damn. My Grandma has been a 911 operator for years. She actually retired and continues to do it as a volunteer. She honestly amazes me. She is such a sweet person I have no idea how she does it.
Put this on the training for 911 call takers. Never dismiss a caller that seems to have called "the wrong number," especially if they continue to insist with the "wrong call" after being told they're calling 911. The first line of thought should be that they are in danger and cannot talk freely. The following question should be "are you in danger, or do you need the police"
Right! I’m actually more shocked at people being surprised he caught on. I would think and hope most (if not all) in this job would be ready and expecting these types of possibilities where someone can’t just talk freely.
How do you train 911 operators to read between the lines? Cause then youre just allowing for trolls to waste time out of someone else who really needs it
@@anonymousperson3023 How about giving higher punishments for trolls? A year in prison sounds fine ... so you don't call 911 for bullshit phone pranks, unless you want to live on bread and water for a year ...
This happen to my sister years ago. A woman called ordering a pizza and my sister already knew what was up. The boyfriend got on the phone and said "who is this" and she said " Pizza hut how may I help u". Everything else went good and the woman was saved. Edit: There was no caller ID back then. So before putting a stupid comment read the comment carefully.
This has been around for a while , similiar things are done in bars and clubs when you feel threatened you can ask if a certain member of staff is in or ask for a certain drink and they will pick up on what you are meaning .
I found out that my mother works as a prostitute. I'm very sad. Now I understand why she leaves the house every day at night after my sister and I go to sleep.
Imagine being so terrified for your life you have to pretend you ordered pizza while you are on the phone with 911. Bless her, I cant even imagine. Hope she is okay and she got out safely.
Dumb girls like her get no sympathy because they enter relationships with scumbags knowing all of the “redflags” are present and still choose to stay because he’ll say i love you lmao.
@@savagefromtheraq Imagine being such an incel that you don't have enough reading comprehension to recall that the woman calling is a TEENAGER against her FATHER. Unbelievable. Just say ya hate women and go, dude.
@@savagefromtheraq > pussy > triggered > unironic use of a clown emoji Just a no-life, fellas, nothing to see here, lmao. Don't you have a restraining order to violate, bro?
There's training for listening. The issue is the amount of prank calls many departments get, that most, instead of taking it on a call to call basis and taking every one seriously and a separate entity, end up using the catalog prank calls to associate such an "order" as another one.
Unlike that asscrack dispatcher who hung up on the lady whose friend had just been shot. And there hadn't been any code to decipher either. And, yes, the friend died.
@@juanpedro4083 you should never speak on anything political ever again if you can't spell the word media correctly. You really out here with the intelligence of a toddler.
Agree. However IQ cannot simply be included in their training.... (in other words: every call is different, there is no "universal pizza signal" to be taught. The dispatchers must be intelligent enough to be able to read between the lines...and that simply cannot be taught)
One of the biggest problems is that there's an unfortunately large number of false 911 calls, so it becomes a boy who cried wolf situation. EDIT: Wrong animal.
That is a terrible admission from the chief, they should not hang up until they know what the caller wants.. thats nuts... sorry i do not understand your code,please try again.
@@ghost245353 WELL GIVEN THEIR JOB is to listen to people in distress, i think they will be pretty well dialled in to peoples voices and what they are trying to convey
I've seen TOO MANY true crimes where dispatch was cruel and cold so this is heartwarming to see someone listen and really understand there was a problem.
So scary to think about. Like what if you can’t speak all you can do is call and hope they can figure out what is going based on whatever you are saying in the background
@seadoolife15 they don't start out that way. Most people don't even know until they've done something wrong. With some people it's just not that simple, unfortunately.
I'd rather describe him as intuitive!!! I know plenty of "smart" people who wouldn't catch on. "Smart" people tend to 'just follow the printed procedures'. Intuitive people listen and think outside the box of "normal"!!!
@A Magnificent Cunt you must be hey woman beater. Yes cry because a lot of women can feel her pain. And it's heartbreaking to know that a lot of women never get out of situations like this.
God Bless this man! I am a survivor of domestic violence. It's so hard sometimes when the violence is in the form of mental and psychological abuse to convey your need for help to people... even the police, the courts, and yes even family and friends. I wish there were more angels like this man there to help and take calls for "help" more seriously... no matter how crazy they may seem! 🙏
I'm a former dispatcher. Although I may have misunderstood at first, I would've caught on at the "no no no". I could hear the trouble in her voice. I was trained to talk to all callers. Don't hang up on them. If you suspect a fake call, leave it up to police to decide that. A dispatcher's job is to dispatch help to all in need, safety first. This guy was awesome.
It's easy to say this from the outside. But imagine pulling a long shift, having ended a difficult call that got you frustrated, and then you get this. Most would've hung up before the "no no no" part
I'd like to say Well Done!! to that dispatcher for being on his toes and catching what this woman was trying to say without saying it, and Well Done!! to her for thinking up this idea and for being brave enough to go through with it.
My daughter was a dispatcher. Officers always preferred her to be working their area... She was quick to think & act & was wise beyond her years. She is deceased now. I miss her every day.
He is great at his work. And, notice how patient he was. I have called 911 before. He is truly gifted because he listens and cares. I hope he was rewarded at work. A friend relayed how tough it was to do this job. I did not understand how difficult it was until she explained what it is like to hear the pain of others every day, all day.
This tore me apart, the situation she was in seems between life and death. She came up with a smart way out. I am glad it worked out. I hope she and her beloved ones are safe
This was truly a blessing for her. And a GREAT IDEA to call using a code. Especially when you want out of the abuse. GREAT AND QUICK THINKING ON BOTH ENDS. Good luck to the lady starting a new life for herself. I'm praying for her. God will bless her with more.
@@Oncopoda I was thinking that too... he clarified that she “called 911 for pizza” and even after she said yes, he was like “you’ve got the wrong number for pizza” 🤦♀️
There are a lot of people working in call centers who really shouldn't be. I agree though, what she said was pretty blatant. Most 911 operators surely would've read between the lines sooner.
You’re saying that as someone coming onto a video with a title telling you exactly what the situation was. If you weren’t already clued into that, it would be a lot more difficult to pick up on it.
I took a test for 911 Dispatcher when I was really young, in my early 20s, and I failed. The level of detail and intuitive strategy that it takes to do this job is very real. By the time I finished the test, I had a huge headache. I went on to have a career in Marketing Operations, which was a better fit, but 911 dispatchers don't get enough credit or kudos for the number of lives they save every day. Unsung heroes for sure!
I passed the testing process and ended up walking away before I could move on. I don't want to be in a situation where my mistake could be the end of someone's life. These great 911 operators are heros.
I don’t get why everyone thinks this guy is some genius. A ten year old would’ve picked up on it. She had to tell him three times before the jackass even got it.
Well done. That’s a life saved. I think the dispatcher deserves a medal for his quick uptake on her call. Wow. Never underestimate anyone, they could be a life saver like this gentleman.
@@dylant4737 just to clarify, my initial comment was purely addressing the content of this particular video and is by no means a reflection on my views of dispatchers be them male or female. They all do a fantastic job, but my comment was picking out the quick thinking in this particular case. So, my comment is not ignorant as you’ve stated, it’s an accolade to this individual for his quick thinking. Simple as that. Sadly people like you look for problems in comments which aren’t there, just to take the glory or pointing something non existent out. How ridiculous. Is it no longer acceptable to recognise someone individually? Or should people who do special things have their praise spread across everyone who does the same job even though they were not the people who took the call. Next time, think before making a stupid and rude comment. You may be in the same position as that victim one day and may depend on someone understanding you without you being able to spell out that you’re in trouble.
the fact they say most dispatchers would have hung up is a huge problem. this is THE job to listen and give people a chance to talk, even if it means being fooled once, twice, a 100 times. if one time you saved a life. no one accidentally calls 911, so unless you mind getting prank called once every blue moon, I'd say you keep that phone call going until you are certain what's going on on the other end
Actually we've called 911 once accidentally when dialing an area code starting in 91- and accidentally pressing the 1 button twice. The person hung up, and police called back asking what's up n she was confused till we realized what hap and then we laughed n laughed
My hat off to this 911 dispatcher. He had the intelligence and patients to deal with this distraught woman needing help desperately. Let this man be an example to others in this field of work. God knows what would of happened if the dispatcher didn't catch on to this woman's needs at the time. God bless this man for helping this woman in a time of need....
It never ceases to amaze me how jaded and apathetic people have become. In medical offices, hospitals, Children services, 911 operators, ministers, doctors. People who have chosen these vocations where compassion and concern are needed to perform the job to the best of your ability. And most are doing them for the money, I just pray for them because it will be worst for them than those that won't do those jobs because they are afraid to fall short.
Unfortunately many people tie up 911 lines over the most inappropriate stuff...everything from asking for directions to garage sales to wanting law enforcement to handle screwed up fast food orders.
I heard a recording of a call with 911 where a women said she was obducted and the guy that took her was asleep next to her and the dispatcher said “if he’s asleep and you see a door just leave” like....if she was able to leave she wouldn’t be calling for help...
Yes. Just look at this swedish dispatch talking to a guy that has been shot. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vBAmKgkYru0.html&ab_channel=Supertramp
911 dispatchers are some of the most unsung heroes out there. So much respect for their lifesaving work!! I can't can't imagine how stressful that must be to take calls like that for 12 hours a day. I was crying as soon as the woman said "no no no no no" 😭😭
What an INCREDIBLY smart woman....You wish the dispatchers could keep up!!! I don't find ordering a pizza when you're in danger to be too big a stretch. (?) I hope she is doing better now and I am glad they honored this man for helping her.
THANK YOU so very much to all the 911 dispatchers who take these calls everyday. Most of you remain anonymous, and your fellow citizens are so very grateful that you are there to help us in our greatest time of need and vulnerability.
@@HELENGodLoves What these anti gun, anti police advocates don't get, is the fact, if we don't have the police to defend us, then we have to defend ourselves! Considering the numb nuts out there that don't know how to safely handle a gun. I would be really scared. The police are highly trained. Nobody wants to hear they are human beings. Who have to make split second decisions. Take care luv. 💐
@@barbatloosenutproductions2027 police are not highly trained lmao who told you that lie? Most police are corrupted. The origin of police in the US is literally racist, they were invented to keep "free" black people in check. So fuck them defund them, demilitarize them, put money into ACTUAL training. We need to fund our schools and healthcare facilities before over-funding the police. You need to educate yourself.
Perfect!!! Thank God you were listening to her and she stayed calm enough enough!! I've been in this situation and never even thought to try that. God bless 🙏
This goes beyond training, this is more human intuition. We need more, and more, of this intuitive and really paying attention type of 911 dispatchers. He is the best! ❤️
She was probably so nervous they'd hang up, I can't imagine the stress and the relief when he said "I'm getting you now". Edit: Holy crap, not to be annoying, but 1k overnight? Woah.
I worked 911 and had one of these calls. It's crazy and you have to remain calm and listen. You never realize the 911 calls that come in until you with the job.
Brilliant!! It’s not the first call I’ve heard like this, a woman tried 4 dispatchers before one “got” it. I sincerely hope that all emergency dispatchers, from every country, get training in this particular type of call.
Naturally, I'm not "liking" your comment because you've been in her shoes, but for the fact that you used "been" - - past tense - - which hopefully means you no longer are. That takes a lot of courage, and I thank you for sharing this. I definitely listened.
The fact he can grasp the situation is impressive..props to him...ive seen 1 where the police call was just straight rude when the other guy was asking him for help..but this was execute perfectly because of his intelligence
these sorts of stories are what has inspired me to follow my dreams and go into dispatch work. Glad to say I have an interview for such a position early next month!
@@jamesfernandes2842 True, but that could be viewed now as a new training issue. I think a lot of people would have picked up on it sooner, too, and best to make sure dispatchers are ready to think if that's a possibility with any "crank" call.
@@kanarieV3 first of all, you don’t know that “most people” would have hung up. Second, I’m not talking about “most people.” Ya, if I got a phone call from some random person ordering a pizza I’ll probably hang up. I’m talking about dispatchers you fucking moron. I doubt most dispatchers would hang up on a call like that. And lastly, my point was that it wasn’t his intuition that kept him on the line, it was the caller practically begging him NOT to hang up and listen to what she was saying.
The World needs more Humans like you. Just imagine he didn't answer her call or turned her away. She would have been dead by now. In my eyes, you safed her life. #proud #hero
In New Zealand, we have a store called "The Warehouse" which is similar to Wallmart etc. On there is a section for reporting domestic violence where it will not save to your browsing history.
This just brought me to tears. I want to hug this man and tell him how beautiful his soul is. I’ve been there and no one listens even when you blatantly tell them and beg and cry for help. I truly love this man and wish I lived in a world full of many more like him. 🙏❤️
Every now and again this comes up in my recommends and I watch it every time. I just love it. I love this guy and I hope the lady that called is living her best life now.
