You’ve purchased tickets on Vivid Seats - great work! Whether you’re going to a concert, game, or show, we’ll help you receive electronic tickets transferred from Ticketmaster so you can enjoy your event to the fullest. This video shows you how to accept a Ticketmaster electronic ticket transfer.
TROUBLESHOOTING
0:00 - Intro
2:30 - Don’t see tickets when logged in
2:57 - Tickets not available instantly
3:17 - Error message
3:50 - Don’t see QR or barcode
4:06 - Error message with “accept tickets” button
First, you’ll get an email from Vivid Seats with a ticket delivery date and how-to email explaining where your tickets will be coming from. Since Vivid Seats is a marketplace, your seller will transfer the tickets to you. This can take a bit of time; you may not receive the tickets instantly, but they’re on their way.
Once the transfer is initiated, you’ll receive an email from Ticketmaster, the venue, or the team you bought tickets for. If you’re not seeing a transfer email in your inbox, try searching “accept tickets,” “sent you tickets” or the name of the concert, performer, stadium, or team you bought tickets to, or check your spam folder.
Once you receive the transfer email, click the accept tickets button in the email. Login with the same email you used to buy tickets on Vivid Seats and you’ll automatically see your tickets. If you don’t have an account with the site you’re on, you’ll need to create one to accept your tickets. Be sure to use the same email you used on Vivid Seats - this is key as emails must match to receive tickets.
Once you’re logged in, you’ll be prompted to accept your tickets. You’ll see a QR code, touchless tap ticket, or barcode that will be used for entry. Add your tickets to your mobile wallet for easy access at event time. As a reminder, your tickets will not be in the Vivid Seats app. Use your mobile wallet or Ticketmaster.com to access your electronic tickets at event time.
TROUBLESHOOTING TIPS:
If you click the acceptance link and you’re logged in but don’t see your tickets, triple check that the account you’re logging into has the same email as the one you used on Vivid Seats to buy your tickets. If your emails don’t match, you’ll have to make a new Ticketmaster account that matches the Vivid Seats email you used to buy your tickets. Emails must match to transfer.
Since tickets are being transferred to you by a seller, they may not be available instantly. Check your order confirmation email from Vivid Seats for expected timing and information about where they’re coming from.
If you click the accept tickets button in your email and receive the message “Oops! Something went wrong”, a 403 error, or “blocked/forbidden,” there may be connection issues. Try a different device or browser, or go into private mode. You can also wait and try again in an hour or so.
If you accept your tickets and follow the link but don’t see a barcode or QR code, your event may be too far in the future to access tickets. For security reasons, some venues will not release your ticket code for 24-48 hours before the event.
If you click the “accept tickets” button in your email and receive a “link expired” message or a similar error, it could be that your ticket acceptance link was time sensitive. Go to the site indicated in the email and log in or create an account. Your tickets may appear. Try checking the “My Tickets” or “My Events” tab.
Remember, our 100% Buyer Guarantee means your purchase is secure, your tickets are verified, and you’ll get into your event or your money back.
Need further assistance? We’re here for you! Contact Vivid Seats Customer Service via email: support@vividseats.com, Live Chat: www.vividseats.com/vivid-seat... or for events in the next 24 hours, call us at 833.228.5143.
Vivid Seats is not affiliated with Ticketmaster or Live Nation Entertainment, Inc. (“Live Nation”). Vivid Seats’s goods and services, including but not limited to the Vivid Seats app, are not endorsed by, directly affiliated with, maintained, authorized, or sponsored by Ticketmaster or Live Nation. TICKETMASTER is a registered trademark of Live Nation.
27 июл 2024
