HORRIBLE customer service! Unfortunately I've purchased several of these and IF you have to deal with Votex, just prepare to throw the drain plug away as they don't answer emails, and Zach will not attempt to make a customer happy. Fortunately, I had to send my drain plug back because they sent the wrong one, but it's been months to get Zach to do anything. I sent it back "certified (Thank GOD!), because Zach just couldn't seem to locate it despite the Post Office showing it in their mailbox. Just a waste of so much of my time and money to deal with that clown show! IF you have to have one of these, buy from Amazon who will never give you as much push back as Zach at the company itself. But, there are better competitors who will actually stand behind their product and not make your regret dealing with them. Thanks
