He just said remote issues. He didn't even explain the whole issue. If you paid a few thousand dollars for a TV mount, wouldn't you expect to come right In and start watching TV? Imagine the customer coming in and the tv not turning on?
Imagine calling a business during closed hours on a holiday and expecting them to come over immediately. Leave a message and the company will get back to you when they are open. They aren't doctors on call.
@@TzUuupI think @afez2752 is talking about the beeping noise you can hear throughout the video. That beeping noise is what smoke detector do to let you know they’re low on batteries.
These people’s priorities aren’t straight. They can’t even change their smoke detector battery, you think they’re going to be honest? Your work looks flawless!
I just wanted to let you know bro you do fantastic work I just wish you lived closer to Baytown good and honest people like you are hard to come bye but I've seen you I've seen your videos and you're awesome👍🏻👍🏻
I don't know if I would go out on a way to call this professional install I mean I do the same thing and I'm a DIY type guy. As far as remote issue you could have specified what kind did the remote that came with the TV malfunction did it not have batteries I mean these make a difference because I'm assuming if your professional even if you're not you would have tested it before leaving because if you didn't then obviously you do suck at what you do but if it was something simple like he didn't have batteries in it then sure it's his fault.
Businesses have hours of operation OPEN - CLOSED…! Meaning CLOSED…! 95% of businesses do not have an after hours number or on call service! It’s a freaking TV wait until they’re opened on the next business day…. And IF the weirdos didn’t call 100 times he probably would’ve made an exception… business owners are humans too….
Smoke alarm was beeping in the background; tells me everything I need to know about the people living there. There’s always some truth to those stereotypes…😅
It looks like you do a great job. But reviews on vital to every business. And I do understand that you were closed on those days but I don't believe it's right to ignore customer concern. I believe the most important thing is not the job that you do before you get my money, but how you respond after you have my money. It doesn't matter that you were close. Quick text or email response would have de-escalated the situation. I think too many times we as black business owners get the bad reputation of being horrible at customer service. And if you are a business owner and you're good at your job you still need customer service skills or hire somebody with them.
No dude... Where should he draw the line then? If it was an actual legit problem, like the TV falling off the wall, I am sure he would respond... But a fucking remote? The monkey could just have downloaded an app and used that as a remote until the holidays were over.
When you decide to support a small business there are some things you have to know you’re gonna lose. There is no 24 hour ANY time service when you go with a small business. You also can get positive trade offs like more personalized service and generally a cat with a small business cares more because it’s THEIR business.
If he cared he would've put batteries in the remote before he left and made sure the tv was working. If you paid thousands of dollars on this service, you'd expect it to work right? Than this man ignores your calls. You got family coming over for the Christmas party and the brand new TV you just paid thousands of dollars for doesn't even turn on.
@@TzUuup”If he cared.” Seriously? If a grown a$$ man can’t figure out a remote needs batteries, he doesn’t deserve to have his phone call answered on a Christmas or Sunday.
@@TzUuupyou know everybody here lying. Let their broken screen iPhone stop working 😂 And you’re right, he did NO quality assurance. Also there are indeed small businesses that run 24/7 and use AI to help customers. He doesn’t even have a website, I guarantee he’s not licensed and insured. He didn’t even check if the TV works wtf? -Semper Fi
@@lawdoglf that's part of installing a brand new TV. They bought the tv from you, you make sure to turn the TV on right? To make sure everything plugged in etc. Etc? What he take the batteries out after the job was done? You can't be serious
Sir, I just looked at your reviews. No one is complaining about a remote. What they are complaining about is you leaving holes in their walls, leaving exposed wires, which is a fire hazard, and displaying poor time management by not showing up on time (all of which are seemingly evident in the video). I saw the person that left the review. They wasn't complaining about you not answering on the holidays. They're complaining about you not responding at all. You should've called him on Tuesday and either explained that whatever problem they were having isn't your job or at least directed him to a resource where they could solve their issue themselves. That's called professionalism. You don't just block your clients without at least attempting to resolve their issues, despite how trivial they might seem to you. Your story isn't even adding up and doesn’t make any sense. How did you know the problem was about the remote if you never got back in contact with them? Obviously, you display great skill in mounting TVs, but these are serious problems you need to address. I'm not hating on you. I actually liked your initial video and thought you showed great charisma. The only reason I decided to check your story is because it makes literally zero sense. I decided to write this response to call you out because not only are you lying to us and about your client, but you're mainly lying to yourself. You seem like a great guy, and if I'm mistaken, please let me know, but otherwise, you really need to address these issues yourself. I'm just a person on the internet. There's nothing I can do about it but give my honest opinion. Have a good one. 👍
Put his username into Google. That's his business name as well. Sort by lowest and you'll see what I'm talking about. If you still need help finding them, let me know.
@@PlaylistProleteriat For some reason, my comment keeps getting removed. Probably because I'm explaining to you how to find something off-site, and it's being marked as spam.
@@PlaylistProleteriat Sort by lowest, and you'll see what I'm talking about. Sorry I couldn't be more specific. If you can't find it and need further help, just let me know.
The TV didn't fall off the wall. You did a clean precise job, leaving their place better than you found it. If the customer can't operate a remote, with the brand customer service, RU-vid, Google, ChatGPT, the cable company, 50 other platforms and access to any homegrown 7-15 year-old, then to hell with him. No sweat off your back. Your work is Kobe caliber. Keep it moving Xpress!!!
Imagine paying thousands of dollars for something and it not work. Imagine getting a call from the mechanic after thousands of dollars of work being done but the car has zero power and won't start? He than says sorry we"re closed and we are off the next 2 days. You Pop the hood and he just forgot to reconnect the battery. You not going to feel some type of way?
@@TzUuupThat’s more like, you spend thousands of dollars to get your car shipped to your house and it won’t start. Then you get pissed at the truck driver only to find out YOU didn’t put gas in it.
@@TzUuupwrong. The remote is the gas for the car, not the battery. If your car was unable to start that’s one thing, but it’s perfectly capable, it just needs gas which is NOT the mechanic’s job to provide. If you honestly think this dude was in the wrong for not providing batteries for the remote, something that is NOT his job, after going out of his way to install a tv at 10 pm, idk what to tell you bro lmao
@@schulzz1100 just bc you did a job at 10pm, it don't get you pity points. It's yo company. You either take it or you don't, it better be the same service as if it was at 10am. They bought a brand new TV, it better turn on. You don't ignore their calls bc it's your "day off" you provide great customer service and talk to em. Go there if you have to or shiet send one of your employees. If not let them know you won't be able to make it u til 2 days later.
These r the same type of ppl who go to a 2 different carpet/tile stores(or whatever) that have the same thing they want to buy and get them the stores compete against each other so they can get 30% off of a $100 sale. Petty and childish.
😂nah fam you good - looks clean as ya scalp! dude’s gotta realize it’s a holiday and you have a fam too. he need to stop looking at tv and enjoy the family
If you at least shot them a text saying call me after the holidays I agree but I see a family unable to play Christmas movies for their children or just other family. Idk I'm not saying you should have dropped your family and ran to them but you could have shown some compassion.
Arnold Schwartzene*ro though!! 🤣💀 I’m not allowed to call anyone that, but I really and truly wish I were, cause I’ve got a gym buddy, who is absolutely deserving of the title of chocolate Terminator, man! 💪🏿😂🔥
So a customer had a problem with your installation, and your ego and feelings got hurt, so you blocked them after providing a subpar service for probably an overpriced fee. Sounds like you may be a scammer. I know when i hire and pay a company to do a job, i love it when they leave and stuff doesnt work. Sounds like you did a real crappy job. Just getting the tv cenetered doesnt mean you did a good job, frankly thats the easist part of an installation...
@@xpresstvmountingYeah he's got a point. At least try to solve their issue or direct them to a resource where they can solve it themselves. They called you while you were closed. Big deal. Call them back Tuesday. Your story just doesn't add up. How did you even know the problem was with the remote?
He doesn’t have a website because his company isn’t a real company in any form of the imagination… his “website” is a Facebook link (hence why 1-star reviews don’t matter)
So they were just supposed to go without their TV during Christmas?! I’m confused I feel like answering the phone would’ve solved the problem you wanna enjoy their holiday just like them so why be like that ESPECIALLY if the fix was simple. By not answering because you just knew you did a good job it created a problem which then caused you to make this video the way you did. There’s so much more to be said and I wish people would be honest with their thoughts instead of just complimenting the install which is nice but again answering and hearing the customer out wouldve worked too
@@GazMatic easy fix but we got the long version that makes the customer seem outlandish when this is literally a 30 second phone call that hurts no one.
@@GazMatic no that’s where the question of who are you as a person comes in and I don’t even wanna say this person isn’t a good person and has bad character but as it’s been stated the problem was a simple solve of changing the batteries and this is a last minute install you figured out time to do on Christmas Eve because you knew this person really wanted that tv mounted to probably be watched. So if you receive messages saying there’s an issue, you know you did everything correctly, why instead of just making sure things were fine in a manner of 30-90 seconds instead of ignoring for 48 hours, and having to address a bad review/negative comments left that could’ve been avoided?
