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We made a big mistake!! Complete roof replacement needed, we always do the right thing!! 

Sewell Motorcoach
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Just this afternoon we found out we missed a huge issue during our first roof inspection!!
Now it’s time to own up to the customer!

Опубликовано:

 

7 сен 2024

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Комментарии : 62   
@cwshumate914
@cwshumate914 4 месяца назад
I really appreciate the lengths you go through to make sure you treat your customers right. When my wife and i are ready to take the leap into the RV life I plan on making the trip from Burlington KY down to you first.
@mattr6206
@mattr6206 4 месяца назад
This is why you buy from a reputable dealer. I am getting ready to jump back into the RV lifestyle. I originally saw Doug on another channel and followed him here. Anyhow, I was speaking with a good client of mine earlier this week and RV’ing came up. He mentioned that he was looking to buy a class A in the very near future. What he is looking for is right in Doug’s wheelhouse. I told the client the best thing to do was to reach out to Doug. This just reaffirms why I referred such a valuable client to Doug!!!
@Mikesroadtrip-ec5kp
@Mikesroadtrip-ec5kp 4 месяца назад
Love seeing James in your videos.
@TimothyMichaels
@TimothyMichaels 4 месяца назад
James is the man. You have awesome coaches Doug.
@timk.9827
@timk.9827 4 месяца назад
Your very lucky to have james
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
You got that right. He is a very smart and talented gentleman!!
@williamsneedjr4129
@williamsneedjr4129 4 месяца назад
I really appreciate your true value of doing the right thing
@johnstangel8918
@johnstangel8918 4 месяца назад
Doug you are the man. I have never heard of an owner doing what you did. I commend your standards.
@robcacchio6774
@robcacchio6774 4 месяца назад
Way to go Doug! You are good people !
@user-jy6ji2hb2c
@user-jy6ji2hb2c 4 месяца назад
Well done Sewell MotorCoach, giving your clients all the options and disclosing the issue you discovered, excellent customer service right there
@Kairos-001
@Kairos-001 4 месяца назад
That’s screwed up 😢I’ve had those repairs on jetways working with an airlines in Phoenix
@rickl6697
@rickl6697 4 месяца назад
Our 2003 Newmar Dutch Star DP developed a bubble beside the rear a/c. We bought it in 2016 w/45k miles on it. I noticed the bubble the first time on the roof (the inspector I hired didn't notice it.) In 2019 it had gotten a little larger. My intention was to cut a flap 18"x 18" and fold it back and reglue it down but that wasn't all. The wood underneath sounded crunchy when you walked on it. Turns out the a/c mounting bolts(which are on the outside of the a/c mounting gasket), had been leaking(ducted a/c). I thought all a/c mounting bolts were on the inside of the gaskets. The bolts in the front of the unit had been leaking and the front a/c had a very small leak as well. The condition of the roof other than that was perfect. I ended up replacing all the plywood decking with 1/2"(15/32) ply and the standard tpo fleeced back membrane I got everything else from Newmar and I removed everything by myself (my wife help me roll out the decking and the glue. Started late 2019 and finished just in time early 2020 to see all the campgrounds shut down for COVID. My great timing. It's been 4 years and so far everything is fine. Looking back, I wish I had just replaced the 1 bad piece of plywood that was damaged, sanded of what fuss stuck to the ply(wasn't that much). I cut the old top in about 6-12" wide strips and pulled it right up and most of the fleece came with it. 540 screws hold down the termination bars. I been watching James for quite a while and look forward to watching yours. Safe travels.
@george9258
@george9258 4 месяца назад
Good for you for being transparent 👍
@tommyg5346
@tommyg5346 4 месяца назад
Thanks for sharing even the ugly side of things. I always get a good vibe from you on your videos. I would love to see the follow up on the roof with pics and videos of the process. Like you said, it doesn't seem like a technically challenging process. But removal of all of the equipment, removal of the old sealant and all of those screws, removal of the top and underlayment (plywood I guess), replacement of the underlayment and top membrane, and reinstallation of the old equipment is a huge amount of work. I'd love to see the progress videos on this one. I'll stay tuned.....
@recordingmastering
@recordingmastering 4 месяца назад
Flex Armour the whole roof. Been done on a Fleetwood Pulse with a TPO roof. Looks awesome and has a lifetime guarantee.
@rodchristensen644
@rodchristensen644 4 месяца назад
Would love to see the roof replacement video, that would be very interesting. I also keep track of your inventory, we may be in the market soon
@DLTJR1959
@DLTJR1959 4 месяца назад
Just had roof repair completed on our Wanderlodge. Yes, even a riveted aluminum roof needs repair if it's 18 years old. Great video Doug. Thanks again Doug. I appreciate it.
@jonathanrose829
@jonathanrose829 Месяц назад
I made the mistake of not getting an inspection, Now my monoco is sitting at the shop waiting on new exhaust manifold and turbo and who know what else it needs.
@keith3925
@keith3925 4 месяца назад
I would love to watch you go through this repair from start to finish. Thanks for being upstanding with the issue..
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
More to come!!
@LayloNewt
@LayloNewt 4 месяца назад
Thanks Doug for the video and your honesty. We appreciate your honesty in todays corrupted world.
@MaryWehmeier
@MaryWehmeier 4 месяца назад
Doug you are sooo lucky to have James there. He’s a total gem.
@johnpierandozzi7740
@johnpierandozzi7740 4 месяца назад
Show the roof replacement
@calvinspencer1707
@calvinspencer1707 4 месяца назад
Excellent, this is what I like about doing business with family owned RV dealerships. You guys do the right things no matter what and James is top of his class. Better Days
@user-ni3tr4tp2t
@user-ni3tr4tp2t 4 месяца назад
Trust is key and that's what you get with Doug Sewell. We love the Dutch Star we bought there.
@KnKs64
@KnKs64 4 месяца назад
Thanks for sharing this with us. Sucks that this happened to you.
@clarencewiles963
@clarencewiles963 4 месяца назад
Yes you’re professional Thumbs up 👍 sent. Thanks James 😊
@paulb1217l
@paulb1217l 4 месяца назад
Great job Doug! This video, along with your others, continues to add to my confidence that Pam and I made the correct choice in buying from Sewell Motorcoach! We continue to enjoy our Tiffin, and will be headed out even more in 2024. Keep up the great work, and tell Robbie and the rest of your team we said hello!
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
You all are the best! We can’t wait to see you again soon!!
@marieallen5304
@marieallen5304 4 месяца назад
Where do you find a reputable dealer anymore? They don't exist
@freezeframejlp1
@freezeframejlp1 4 месяца назад
Great to see a stand up guy.
@wonderingtimesllc7203
@wonderingtimesllc7203 4 месяца назад
Once I get to the point to buy, Sewel Motor Coach will be the place. Looking good you two. I totally admire the way Doug stands behind his products. Doug and James are a great couple. Smart move on Doug's part.
@paulcrum7560
@paulcrum7560 4 месяца назад
Doug, you are so transparent that I think you must be hiding something. Lol You are definitely the consummate professional
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
You are correct! I’ve got a bunch of cheeseburgers hiding in my belly!! 🤣🤣🤣🤣
@johnminichielli8957
@johnminichielli8957 4 месяца назад
Why, why , why would any decent rv maker use anything except a metal or fiberglass roof?
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
It’s a very good product if properly installed.
@johnminichielli8957
@johnminichielli8957 4 месяца назад
@@Sewellmotorcoach It will need replacement in 15 years max and they leak along the way. I've seen fiberglass and metal roof RVs in N America and New Zealand that are over 50 years old and they have kept the rig in perfect condition.
@randypelow8999
@randypelow8999 4 месяца назад
Hey Doug so who is paying for the new roof you or the buyer?
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
Unfortunately I am left holding the bag on this one. Just my luck🤣🤣 Don’t fell bad for me! Just like a share and maybe I will get a few bucks from RU-vid. Maybe Newmar might see this and step up with a partial payment to help out.
@Adam_Gray
@Adam_Gray 4 месяца назад
One honest dealer right here! ⭐⭐⭐⭐⭐
@user-mt3jq7vk5v
@user-mt3jq7vk5v 4 месяца назад
Let’s see the roof replacement when ya start.
@victormanz9451
@victormanz9451 4 месяца назад
If it is not broke don't fix it.
@jakem.6359
@jakem.6359 4 месяца назад
I'd be curious if Newmar would do anything. I had a Mountain Aire that had roof issues when it was out of warranty.....I paid for all the parts they provided all the labor free of charge ....but that was 10 plus years ago.....things were different then. Nice to see people do the "the right thing"
@bounderchris
@bounderchris 4 месяца назад
I am pretty picky with my rigs and I actually like the felt back TPO roofs if you take care of them they can look like brand new 20 years later, but I’ve seen that issue before and honestly I would have probably left it… if everything is sealed good and it doesn’t get worse what is the problem?
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
You will see in upcoming video. The entire front half of the coach was released from the decking and was really bad. We have seen the minor bubbling before but this was really bad. Stay tuned!
@bounderchris
@bounderchris 4 месяца назад
@@Sewellmotorcoach ahh okay it looked minor from what I saw but clearly the video didn’t show it all… I was thinking it was just the minor bubbling… looking forward to seeing it!
@robinfreeman2897
@robinfreeman2897 4 месяца назад
Can't wait to see that Prevost !!!
@patrickjohnson7801
@patrickjohnson7801 4 месяца назад
I've worked on roofs on Westfield shopping centers and CVS stores and have watched guys install TPO roofs One of those guys could cut out hump and repair that with a machine that melts it together, I've seen low spots with a seam and standing water on it with no prob.
@user-tk3ul2fx8x
@user-tk3ul2fx8x 4 месяца назад
Great new videos you have been posting. I've talked to Doug before as well as another well known RU-vid broker in Bradenton. Doug is way more transparent, upfront and honest to deal with than any other broker I have dealt with.
@barryholiday8998
@barryholiday8998 4 месяца назад
I thought that foretravel sold a while back. Did the customer back out?
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
We had to remove it from the market to do some chassis work video to come on it
@petepeterson5337
@petepeterson5337 4 месяца назад
@@Sewellmotorcoach U320? I am a wannabe U320 owner, but know there is some sort of chassis problem out there I need to understand.
@robertb5922
@robertb5922 4 месяца назад
I’ve owned a U320 before and those bulkheads do need to be checked. The slide attachment points need to be check for corrosion as well. I do look forward to seeing that video.
@phildonath5278
@phildonath5278 4 месяца назад
Doug, Safety first, always wear a harness and close the gate when your on the scissor lift
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
I live in the danger zone!! 🤣🤣
@n2bigu
@n2bigu 4 месяца назад
James did my TPO roof 2yrs ago, he has a video on it. "the most difficult roof ever" lol, lot's of labor.
@dodgeguyz
@dodgeguyz 4 месяца назад
This is why you are my first choice when I’m serious about purchasing a used DP’er! Excellent customer service and and a standup guy! Quick question, that wasn’t a water leak failure, but an adhesive failure? No water damage inside?
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
Definitely a failure from improper installation at the Newmar factory! We will explain more in future videos.
@rcac1023
@rcac1023 4 месяца назад
Why not have James do the roof change?
@annarborandbeyond
@annarborandbeyond 4 месяца назад
Love your videos! I’m in the market for a 2018-2020 Diesel Pusher. Would definitely feel comfortable purchasing one from you! Just subbed and liked.
@robertmckee5729
@robertmckee5729 4 месяца назад
For some reason it will not let me like the video
@Sewellmotorcoach
@Sewellmotorcoach 4 месяца назад
Well thank you for trying!
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