we need to talk about Daily Harvest 

I dont know about you, but when I hear the phrase 'gastrointestinal discomfort' I think "Ah man, my stomach was messed up from eating all that Taco Bell last night!" Not "HELP! IM IN THE HOSPITAL IN INCREDIBLE PAIN AND THE DOCTORS DONT KNOW WHAT'S WRONG WITH ME!!!"

i tried daily harvest once a while ago. they listed all items in their foods that could be allergens, EXCEPT for coconut. in fact, a lot of the stuff i ordered didn’t even list coconut as an ingredient. i’m allergic to any coconut products, so imagine my surprise as i’m eating the bowls i ordered and start chewing coconut pieces, or finding out that it was made with coconut milk. luckily my allergy only causes me some stomach and throat discomfort, but i can’t imagine what it could do to someone whose allergy is more severe. after that first order i completely cancelled and never trusted them again.

In a time before the FDA, Heinz Ketchup reached ketchup supremacy (and retains its title) because it was the only ketchup brand that people knew was NOT poisonous. That is the power of consumer trust.

I was working with Daily Harvest as an affiliate. I was shipped the New Lentils + Leek Crumbles as part of the PR package. After eating the crumbles May 20th, I ended up at the hospital 24 hours later. My story is so similar to hers. I am STILL having health problems and seeing a specialist. I'm heartbroken. I definitely feel like saying "you have to cook them properly" made me like I was to blame for this. There's no way that this food was tested properly because hundreds of people fell ill within 24 hours after eating these crumbles.

UPDATE: It’s been confirmed that the problem was caused by imported tara flour. There are only a few importers, and the FDA is still working to find the exact issue with the flour. Tara flour is a pretty niche ingredient, only really used in veggie/vegan meat replacements, but it’s recommended that you check ingredients for it and not purchased any products containing it in larger amounts. It is appalling that this issue was allowed to reach the level it has (at least 25 people have had to have their gallbladders removed, many more have potentially permanent liver damage) and Daily Harvest is absolutely at fault, but the product was not contaminated by their production, but by a supplier. Again, the response from Daily Harvest is appalling, but other people (the supplier, importer, QC, FDA) also should have stopped this before it reached crisis levels. This is a failure on behalf of multiple groups.

"The FDA tested individual ingredients, including tara flour, for the crumbles and found toxic metals. The toxic metals screen included the following metals above the reporting limit (200 ng/g): vanadium, chromium, cobalt, nickel, arsenic, selenium, cadmium, mercury, thallium, and lead." -from food safety news on Feb 17 2023

Being offered $10 off isn't even like "here's $10," it's like "hey, sorry our product made you sick, you should give us more money but we'll let you give us slightly less money than we wanted before"

The mushrooms that they use in the crumble, cremini mushrooms, have a poisonous lookalike that causes delayed symptoms and liver and kidney damage. I’m not saying for sure that that’s what it is at all but it’s definitely a possibility. Hopefully they would have been using human-grown creminis instead of outsourcing foraging.

I just googled about lentils, and like many other legumes they do need to be cooked, but even if they're undercooked the normal reaction seems to be discomfort, some....extra time in the bathroom, stuff like that. Toxic, unpleasant, but not the end of the world. But if it's putting this many people in the hospital, that's not undercooked lentils. That's something else.

Hearing about the horrible response of DH, I can't help but compare to the 1982 Tylenol crisis. Although the issue occurred after the bottles were on shelves, due to someone tampering with them - tylenol put a huge effort into investigating their end of things, recalled billions of product, and literally paid to put advertisements out to warn people to dispose of any of their product in case. After it was discovered the issue occurred in stores, they created tamper proof packaging as a solution. Everyone assumed the brand would never recover, but their successful comeback was largely attributed to their handling of the crisis and putting their customers safety first. Though Tylenol is owned by johnson & johnson and is a MUCH larger company than DH, I think it still shows how putting customers safety first is the best thing not only morally but for your business overall in this kind of situation.

No refund is gonna get people's gallbladders back. They deserve to go out of business at this point, and it would be better if they just announced that they are shutting down voluntarily instead of trying to peddle their remaining products and pretend like everything's fine. There are plenty of other competing services who haven't poisoned their customers.

And this is extra terrifying in a country like America where most people can't afford a trip to the emergency room.

Even *if* it comes down to "human error," DH should take a serious look at their instructions. Especially if undercooking can cause that much potential harm.

Companies have gotten way too good at avoiding consequences when they harm people, and I'm watching this scenario carefully because these direct to consumer products seem to be particularly risky. Often they don't seem to realize how much harm they can cause.

I have OCD and struggle with a fear of food poisoning/contamination. So if this happened to me, even if I didn't have lasting _physical_ damage, the _mental_ consequences would be severe. DH needs to be held accountable.

It is definitely not a cooking issue. I am Indian and we make this powder from toasted (so not aggressively cooked) dried lentils and different herbs etc as a kind of accompaniment to food. Never heard of this happening.

Holy crap, I've been a daily harvest customer for a couple years now. I actually had the Leek + Lentils Crumbles in my cart, but I've been delaying my next shipment for several weeks simply because I just wasn't feeling it. All I got was an email a couple weeks ago about how the Crumbles were "temporarily out of stock", which I quickly dismissed as nothing. I'm shocked that I'm only hearing about this now and I'm incredibly disappointed with how they've handled this recall. Thanks for letting us know about this Amanda. I really shouldn't have heard about this from you, but I'm glad I did. Canceling my subscription immediately.

I haven't watched the video yet, but I'm still shocked that a year prior someone on Reddit found a ball bearing in their food from daily harvest and daily harvest didn't do anything about it. No recalls, no further contact with the customer after sending the thing off to them: nothing. I don't live in the US but would NEVER buy from a company that did that.

I can't believe how much they're trying to downplay this whole situation, it feels incredibly gross. This is the kind of thing that should be on news headlines so that anyone who can't get emails still hears about it

Jif peanut butter recalled their stuff so hard that it's been a month and I still can't buy Jif All Natural anywhere. They recalled stuff before most people even knew their was a problem.

I've had my gallbladder taken out, because of gallstones. The pain I was in was insane. "Gastrointestinal discomfort" is how I describe food poisoning. As bad a food poisoning is, that pain was on another level.

It could also be the supplier. Where the lentils are grown could be the problem. And wow, I didn't know the going rate for food poisoning consumers was a $10 discount. 😒

I really want the victims to file a lawsuit.

this isn't just a daily harvest issue A friend of mine works as a quality consultant in factories, they found out that pig schnitzels had been packaged as vegan schnitzels. It took them 3 days to recall them and even when they recalled it it was just a mention on the product page of the supermarket no social media posts or anything a few days after that it did end up on social media because people were making fun of the 'stupid vegans that ate pig meat' even though 1 this can get you quite sick as a vegan 2 these products could have been purchased for religious reasons 3 I actually notified someone who I knew about the issue 2 days before the recall (my friend had warned me) and saved her a hospital visit since she's literally allergic to pig

Honestly, I immediately thought they'd misidentified the mushrooms included and just poisoned everyone.

the only thing I kept thinking about when I saw people listing all the tests and doctor visits they had because of this aside from wishing they get well is that they're in the USA and every doctor visit and test is expensive? who is covering the bills for them ????

I have seen suggestions it may be aflatoxin--its produced by a fungus that often targets crops and lentils have been recorded as being one. Its hard to destroy all of it even when you cook the food and its a contamination that happens during harvesting. A lot of companies dont test for it. Its symptoms do match up. This is just a theory, however, but one that makes a lot of sense to me.

Edited to delete my comment because a lot of people rely on food sub boxes for affordable meals and veggies. For all I know the article i mentioned could be fear mongering and I dont want it on my conscious if people have to compromise on their nutrition for what could be a freak incident with one single brand of meal subscriptions.

having a "mystery illness" is really scary, and it absolutely makes you feel alone. I've been there, not due to this (lol as if I could ever afford it), but there's always a fear of people thinking you're faking it for attention. 'cause if the doctors can't find what's wrong, "nothing must be wrong!!!"

Lentils don't cause liver damage. They're some of the oldest and most universal foods. This is very concerning.

You know what's super crazy... the FDA didn't even have the authority to mandate a food recall until 2011 (FSMA). Relying only on voluntary recalls from companies that have a monetary interest in covering up and downplaying adverse events is such a backwards idea. I just hope the liver failure for these victims can be resolved and is not permanent.

"Daily Harvest takes quality and safety very seriously" seems like not seriously enough for this kind of thing to happen

I’ve been seeing so many advertisements for Daily Harvest lately (Hulu, RU-vid, etc.). I’m kind of horrified to think they’re doing a huge marketing campaign right now in response to losing customers, while not properly handling this situation and current and past customers. Thank you for addressing this, I would have had no idea this was going on!

Just took a media ethics class, and Molly (second tiktoker) is *so* right. Saying "no comment", especially when people's health is being affected by something you did, *always* looks bad and is one of the big no-no's in PR crisis communication. Just looking at the response from the company, people will be (reasonably) frightened no matter what, but being so damn late to respond and seemingly purposefully making information more difficult to find on the issue and the product could sink your company. And they would deserve to fail at this point.

Getting a daily harvest ad before this video was really the icing on the cake

Reminds me that I messaged them when they first introduced their almond milk asking about where their almonds are grown. They then said that their farm locations are some sort of secret or whatever, which I found really weird and kinda concerning.

I've been a Daily Harvest customer for years. I just get their smoothie cups, thankfully, sent to me monthly, but I'm still shocked that I never knew about this serious problem until this video. I don't think I'll be a customer for much longer.

with the focus on the lentils, no one is paying attention to the fact that other DH customers have gotten ill effects from other products! ive seen some people mention the smoothies, and some cherry flavored food, among other items i cant remember bc i did this deep dive a while ago. they know its the DH food bc once they stopped eating it they felt better. its not just the lentils.

Hearing these other women getting treated seriously by doctors made me a bit jealous. I had severe food poisoning that gave me liver damage, but at the time I was just told that I must have been lying about trying a weird diet because I was a young woman, and was sent home! Luckily my liver recovered after 6 months but I still have digestive issues because of it and it's been 11 years.

I got Daily Harvest as a gift a year ago and quality is absolutely not their priority. My first package came with ever single item opened. Nothing was sealed and the food was tossed around in the box. My refund box was half the items open. I opened a smoothie to finally try it out and there was a thick, long, dark strand of hair just sitting in the cup. Quality?? WHERE?? I attributed this sort of mess to their usual tactics and moved on.

Unrelated but that blouse is EVERYTHING! The romance, the drama, it's both Elizabeth Bennet and Mr Darcy, I adore it

Daily harvest has NEVER been a good company that cares about their customers. Internet Shaquille I believe has a great video on this. Their pre-blended smoothies contained absurd and practically toxic amounts of vitamin C.

At the bare minimum, I think DH should pay the medical bills of the affected costumers.

Oh my god, I'm not a victim of this, but this is so terrifying. It's not just them either, companies who hawk themselves primarily over social media have a bad rep and for good reason. This really reinforces fears over food, drink, and vitamin companies who promote themselves on social media.

Saw yesterday people have already lost organs because of this. Bunch of people had their gallbladders removed. I’ve never heard of that coming from a food that wasn’t cooked enough. So ya daily harvest got a lot of explaining to do

I used to do quality control at a chicken plant, and let me tell you, you *HAVE* to be on people's ass to follow proper sanitation practices in mass food production plants. And, some supervisors and managers will try to cut corners in order to move product faster, since they get all kinds of incentives for their yield to be high. It's ridiculous to think, but it's true. And holy crap is it disturbing just *how much* really nasty bacteria can get into food if sanitation takes a backseat. I honestly wouldn't doubt if it was some kind of sanitation issue, but that's just my thoughts. Edit: while I was typing this, I got a Daily Harvest ad. Wow

I haven't watched the entire video, but $10 after stomach pain, and multiple tests in the hospital is insulting. I'd send them the hospital bill (Edit: Also, I'm not a lawyer, but the email feels sus to me and if I were to sue I would ask if this could be considered evidence of a rushed cover up)

as someone who has recently spent hours in the ER over a diverticulitis flare up i can say no one deserves that kind of pain.

As someone who has a parent that works for a big company that processes just the seeds of vegetables I know that the process of health and safety already starts there.. something has gone wrong here and they need to figure it out before they're going to continue this line Edit: alssooooo the recall they did at first is dangerous and not what it's supposed to be

I work for a large food company and this is absolutely NOT the standard for how to recall a product. we have drs and food specialists reading complaints (which we actively collect!!) to detect issues that made it out of the facility. Once an issue is found, then we voluntarily recall and scream it from the rooftops. It gets a little bad press but it’s always better to have 10 people sick with a lot of press than 1000s with less initial press. Normal/established food companies are quick to recall and know that a recall doesn’t make you liable but it can save lives.

Nurse here. Elevated liver levels usually means liver damage. It is quite concerning

based on how easy it is to actually cook and work with lentils I'm turning g my eye to the mushrooms, there is a crazy amount that can go wrong with both farming and/or foraging. I grew up ear a mushroom factory and they have to be careful with air circulation just incase contaminat spores come in

I wasn’t affected by this, but I commented on some of their posts and my comments were deleted. Even after they claimed they weren’t deleting comments. Daily Harvest is absolutely not handling this okay. Also, if you still have any of the product, don’t throw it out! Contact the FDA and they will probably have you send it to them for their testing. There are also some class action suits that are having third party labs test the products too.

Honestly I just expect anything advertised to me online as “edible” is probably going to be lethal

Elevated liver enzymes always indicate liver *damage* . Now it can be “temporary” if your liver heals, but it can more easily be permanent. The excuse they’re using is odd…I believe whatever cooking method they marketed the product for was not sufficient- lentils require heavy *boiling* in water to be safe to consume, not just being thrown in a pan or oven. I think at the factory they either threw the lentils into the crumbles raw, or cooked them insufficiently first. Different types of lentils have different levels of lectins, and if they used certain Indian types (black lentils, etc) there is an even more thorough boiling process required for those. Anyway, at the end of the day I believe this is all from lectin, an anti-nutrient. That is the protein that causes extreme gastrointestinal distress and in severe cases, permanent liver damage, among other issues. Another type of lectin is the infamous poison called “ricin” (like from Breaking Bad). It basically disrupts *all* enzymatic processes in your body, so it affects all the systems that use enzymes, I think.

Numero uno, don’t accept a “refund” from any company in a situation like this. You’re potentially screwing yourself out of the option of suing them because they can (and most likely will) construe it as you already having accepted compensation. As to whether or not it destroys the brand, never underestimate the foolishness of some consumers. They seem to have short memories these days. In particularly I’m remembering when Blue Bell Ice Cream had to conduct a recall of products contaminated with listeria (3 people actually died) and everyone was up in arms about it. Less than a month later just about all I was seeing on social media were people bemoaning the fact that they couldn’t get their favorite ice cream and anxiously awaiting it’s return to store shelves.

Does anyone hope "ChubbyEmu" could do a video on this? He'll have to wait until it's all over for one of the patients, but this issue sounds right up his alley. So many of the cases he covers revolve around a person eating some kind of food, having pains, then going to the hospital, where the doctors perform a bunch of tests trying to figure out WTF is going on inside their body...and so many of those cases also involve something wrong with the liver! I can see the title already..."Person eats [meal subscription] lentils, this is what happened to their liver." It also sounds like a perfect opportunity for him to warn the public about the dangers of this kind of thing. A lesson often included in his other videos. If one of the victims of this nightmare could even collaborate with him behind the scenes, checking his info, that would be amazing. Although, he really just needs to determine exactly what happened inside all of these people after they ate such an innocent seeming food... This is just such a nightmare, and I feel horrible for everyone already damaged by Daily Harvest. I see a class action lawsuit coming, as their medical bills start to pile up, with no one else to pay them...🤔

It’s important to remember that most companies don’t have the consumers best interest in mind. They’re companies looking to profit first and foremost. Without all the regulations in place from the FDA and other authorities they wouldn’t be doing half of the checks and testing that they legally have to. There’s a page on the FDA’s website that lists some “ingredients” and products they’ve had to recall or stop from reaching the consumer. Its pretty worrying what some companies tried to slip in the food supply for money. Its still worth a look if anyones curious

Yikes, they should’ve done a mandatory recall immediately, email everyone, pin it on social media, put out ads if you need, etc. If the product is that volatile/unstable, that’s ridiculous. They shouldn’t shift the blame to consumers.

This is terrifying! As someone who is already dealing with stomach pain and digestion problems with no answers yet, I can’t say for sure that I would have gone to the hospital if I had eaten these lentils and started experiencing what other people are describing! And what would have happened then? Also, I can’t imagine the medical bills these people are having to pay now😭

Oh wow! That's scary cuz of how many channels showed it on their channels so not only are the RU-vidrs at risk but everyone who bought it because of the RU-vidrs!

I’m in the process of getting my masters in project management, and this is a prime example of stakeholder engagement in a crisis gone horribly.

This undermines the public trust in food safety, so it makes sense you’re this heated. This is a huge issue if nothing happens to make it better

i used daily harvest on and off for three years. the only reason i stopped is because i needed to save money. but i loved it because i have a hard time cooking for myself and it was great for bringing to work. i really enjoyed their bowls and soups. it was honestly some of the best food i've ever had. i actually recent considered getting their stuff again just to make my summer a bit easier. they're products were a major part in helping me lose weight. but after this situation i will never get their products again. this is very scary and disappointing.

My mom wanted to try DH for their smoothies and such a few weeks ago. I saw a review of their products before and was like "No let's not get them. They're not good, probably a scam." Now with this I'm so glad that she didn't get it, I'm going to let her know about this issue, I know she'll talk to her friends about it and they might know someone who knows someone who bought DH before so they can avoid it.

You want a good example of a recall? Check out the Takata airbags situation. RU-vid, newspapers, tv, radio, millions spent to get the message to everyone. My dad got a call from the mechanic about it and he called the second hand dealership he bought the car from to check.

Yeeeep, so "fun" story: I'd been curious about daily harvest for a while, so just like a week ago or so, I made an order for a one-time box. This was after the recall, so I saw the notice about the one item being recalled and everything, but based on the notice they had on their website it didn't seem like much to be concerned about with the other items, so I figured I was safe to go ahead. So a few days later I get the box, lug it up the stairs, and figured I'd do a little more research before I eat anything just to see what's up with the the recall situation. Lo and behold, people are also experiencing crazy life-threatening symptoms from other items too! But the REAL kicker was that when I used their chat to inquire about what they were doing to look into cross contamination and the complaints around other items? This was their response: "The issue we are investigating is specific to French Lentil + Leek Crumbles. Nothing matters more than the health and safety of our customers and we deeply value the trust you put in us and our food every day." So not only are they still allowing people to order expensive food that could literally be poisoned, but when *directly asked about it* , they're essentially assuring people all other food items are completely safe :|| I TOLD them that there are many, many people online reporting illness from other items, and they still tried to tell me they're taking things soooo seriously and that everything I ordered is absolutely confirmed safe! It CAN'T BE confirmed safe, you don't know what the issue is yet, and you should be shutting down the entire production until you figure it out, period!! The fact that they would straight up lie about this and continue selling potentially poisoned food is just unreal. And it's a bummer that they're so dangerous, because honestly, the food looked really tasty and I'd been excited to try it! But nope. Never. Thankfully I was able to dispute the charge through my credit card company and got a refund, because DH sure wasn't going to offer it from their end.

When people who consumed this product had to have their gallbladders removed, and the company tries to minimize their outreach to the public as a reaction, you know they truly fucked up. Best case scenario, a class action lawsuit. Worst case scenario, a wrongful death lawsuit.

This is insane! I'm vegan and I eat a lot of lentils and a lot of leek, sometimes in combination, and I never ever ever had any issues after consumption. Even if the lentils weren't entirely done and maybe a little undercooked. Never used daily harvest though. What the hell was in these things? And mind, my stomach is very sensitive. If I accidentally put something in my mouth that is a little gone off, not even swallow it and immediately spit it out, I'll have intense pain and well...uhh...ugly toilet stuff happening for a few hours. I think this is a problem on daily harvests side of things, whatever it is.

I lost my sister to liver failure in 2018. While hers was from alcohol, I cannot stress enough how important it is to take care of your liver. I hope and pray that every person who has possibly been subjected to liver damage from these products are okay in the long run because _my god._

I just checked on their website and it‘s still unclear to me, are these lentils in the packages already pre-cooked? Because if not, their recommended cooking time in a pan is way too short. There is no way they would be thoroughly cooked and safe to eat. Also, even if the problems are caused by consumer error, the way they are handling this seems so untrustworthy. The whole product and brand seem irresponsible to me.

any issues to do with the liver are almost always serious and can even get life threatening. it's unbelievable that a company will try to brush something so big under the rug. very telling about how much they value their customers.

Back in April/May I was having one of their cold brew cacao smoothies almost every morning for breakfast. After a couple weeks I started having intense stomach pains, I just thought they were bad gas pains cause nothing else was happening. There were several ingredients in the smoothie that could cause gastrointestinal discomfort so I figured I was just sensitive. I stopped drinking them and after a few days the pain went away and I’ve been fine since then. No idea if it’s related, but I threw my remaining smoothies away cause it’s just not worth the risk for me.

Okay, not going to lie I am actually shocked. I mean things are always shitty and it’s sadly not surprising, but reading the comments regarding this and people experience is AWFUL. The fact that they say “no other products are contaminated” when they do not know what caused it is so irresponsible. People were talking about how they’ve been giving this to their children and some have been hospitalized. It’s so damn sad

Lentils are known to store arsenic if it’s in the soil or area around, so sounds like daily harvest has bad sourcing for they’re lentils and now people are paying the price. Disgusting

Daily Harvest offered a coupon to customers who got sick from their food? "Here, have more of the stuff that put you in the hospital! You're welcome!"

I generally don't like to encourage a litigious culture but I sincerely hope a class action lawsuit is filed against them. Not only are these people physically and emotionally traumatized, they now likely have thousands in medical bills.

This whole thing reminds me of the 2009 peanut recall. My home state is Virginia and while we are known for our ham, we do have some of the best peanuts (how you measure that, I have no idea). When a batch of peanuts were contaminated, the manufacturer of peanuts and peanut products said nothing. They did nothing because that would mean throwing out a lot of product. People got terribly sick and a few people died, and it was one of the first criminal convictions for a food contamination crime in Virginia. Daily Harvest, and any food manufacturer, has a duty to test their food and discard unsafe product. Yet, I truly believe they do not care about testing their food because it would interfere with their "clean food" brand. This is incredibly dangerous and I hope no one loses their life from this negligence.

I could kinda imagine people not thinking to heat the lentils all the way to 165 degrees because vegetables are rarely need to be cooked that hot, but if the product can get people this sick, than educating customers on how to safely cook it needs to be included loud and clear in every single piece of marketing.

This has made me both not wanna eat lentils and kinda hungry for lentils...

Taking a look at their Twitter replies and it seems plastic in smoothies has been an ongoing issue. Honestly, that kind of leads me to think it's a foreign substance in the lentils causing this.

THIS IS HOW TO USE ONE'S PLATFORM 💜✊

I can't say I'm surprised, I could definitely see more of this happening with other companies. "Dispose" the food, nooooo, if anyone else experiences any negative symptoms of any product they buy, they should NOT throw the product away, always keep it and don't use it, it may come in handy in regards to evidence some day.

I don't know what baffles me more; that either this company didn't have a detailed mitigation plan in the case of a recall - or this was the mitigation plan all along!!

ive seen this product all over youtube a year ago, wild that its causing a ton of medical problems

GI tracts are so so so important. About 3 years ago, I got food poisoning that turned into SIBOS. Within 2 months, I lost over 20 pounds, could barely function, was almost fainting in public, and lost so much weight that my blood pressure/heart rate was shit. My physicians told me if I had gone another month or two without finding the treatment that helped me, they thought I was on the brink of hospitalization or worse, like I was close to dying because my body was failing. I'm so lucky I did get medication that worked. It was so scary and I'm in a better place now (I gained all my weight back and then some during the pandemic. Gaining weight fixed my vitals). But, not knowing what was wrong with me for two months was the worst. I would cry out of pain I was experiencing and then cry because I knew I could do nothing. I also went to my university's student health services and I was told I was experiencing anxiety because I had a past with anxiety. Being told by professionals and those around me that it was probably just in my head was the most frustrating thing. I empathize with the people who were so scared and did not know what was going on. I'm glad they (kinda) know. I say kinda because I do not think they have a clear cut solution to their GI problem, which sucks. Wishing all of the people affected the best, and Daily Harvest, please stop serving me ads and use that money to help the people affected.

I'd be interested to see you talking about the recent Starbucks listeria issue- I'm a barista and we recently dropped a chicken maple breakfast sandwich that apparently had bones and gristle in them and gave a lot of people listeria, and I haven't seen anyone really talk about it other than other baristas on r/starbucksbaristas, and youre very good at reporting on this kind of thing.

Never accept gift cards or certificates in return for this: often it comes with the caveat that now you can't join in on a class action lawsuit if one happens.

I would say that even if it is “customer error” that’s daily harvests fault because SO MANY people are misunderstanding how to use it.

isn't the $10 coupon thing a loophole that if the consumer accepts it, they can't sue for more because that is a settlement of some sort?

I tried out Daily Harvest back in May. Didn't even get the lentil crumbles themselves, but I also can't figure out if any of the individual products I ate had them as ingredients because they've removed my order history. I can't even SEE what I got in the past to check the ingredients lists. Like, this smells like a massive coverup. I took a blood test three weeks ago and had slightly elevated liver enzyme levels, which makes me suspect that the lentil crumbles might not be the only product of theirs that got contaminated. I've also seen complaints about people getting sick from products that don't contain lentils at all, like the artichoke tahini bake dish.

I hope DH at least gets sued to cover the hospital bills of those affected. A $10 coupon is just a slap in the face to everyone made sick by the product.

Even if it’s customer error, *they’re still the ones who provided the products and instructions to the customers.* Like idk what excuse they could have for this but i don’t think any excuses are good excuses here after how they behaved.

I find it hard to believe that eating undercooked lentils could cause liver problems. I wonder if they got contaminated with some kind of toxic chemical that the doctors aren't thinking to check people for. Why is no one checking the actual food?

A $10 discount when you have to order a minimum of 24-36 items per month at a minimum of 5.99 per is literally nothing. Especially compared to the potential hospital bills.

I'm floored. I was eating DH multiple times a week before moving to Mexico a year ago, I absolutely would have bought those crumbles. I already have genetic liver and gallbladder problems, it probably would've killed me.

I’m glad I’m too poor to order food from companies like DH

When anyone in money or power says “discomfort” .. smh. What a condescending repressive culture we have. Regular @$$ people don’t talk to each other that way.

I use hello fresh and I love it but seeing comments saying regulations aren’t strict for food subscription services… is concerning

Wow you talking about this is the first time I hear about this issue. You are really fast! Thank you for bringing this to the attention of many of us!