We Try UNIQLO’s Private Shopping Services, For Customers With Special Needs

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What makes a shop accessible to people with needs, such as the blind/visually impaired, wheelchair users or those with autism and sensory issues?
UNIQLO Singapore rolled out its pilot Access initiative in 2023, and CNA Insider got three shoppers to test out its quiet-hour assisted shopping services, as well as wider walkways and a wheelchair-friendly fitting room.
To book private hour sessions at UNIQLO's 51@Ang Mo Kio outlet, click here: www.uniqlo.com/sg/en/spl/sust...
00:00 Intro
01:02 Blind shopper gets personal service
03:24 Sales staff’s faux pas
04:36 Special needs twins enjoy quiet hour
06:37 First time using a changing room
08:36 Wheelchair user hasn’t been in mall in years
10:15 Grab bars in changing rooms
11:20 Training to serve customers with disabilities
12:15 How to make your shop more accessible
Have feedback or an idea for a story? Email cnainsider@mediacorp.com.sg
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Опубликовано:

1 июн 2024

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Комментарии : 109

@dgyk9453 5 месяцев назад

The fact that uniqlo offers services to those with special needs definitely gains them my respect

@MuffinTin36 4 месяца назад

Mine too!

@truehappiness4U 4 месяца назад

That’s true inclusivity, respect to UNIQLO for actually caring about their customers instead of only wanted their money lol

@a.r.r.i.9841 4 месяца назад

"Quiet hour" with no music and dimmed lights could be a great chance for people suffering from light triggered seizures or severe migraines etc for example. I find this concept very interesting and amazing, especially when offered for free. These people need enough money for medications and treatments. Congratulations!❤

@clairefitzpatrick7183 4 месяца назад

People with autism and other Nero divergent challenges may also benefit from dim lighting.

@MrHack4never 4 месяца назад

As someone who worked retail, I can add notes from my experience: 1. The store lights are IMHO way too bright already, but in the ~hour before opening, they are at a lower level to save electricity, which is plenty bright in my opinion 2. The BGM is easy enough to turn off and on, except ours was in a difficult place to reach, so it was left on(don't remember if it started with the store opening hours, or just ran 24/7) Note: the BGM is run by a computer, remote controlled play/pause is easy to implement Other note about the music: having an annoying pop music playlist that is in total ~8 hours long and is changed yearly is a great way to drive the employees insane 3. Wide aisles: Sadly management had the idea that the more stuff is in the walkable area, the better, so if you use a cane, walker, or wheelchair, you need to repetitively adjust to avoid hitting things My opinion: 2 persons should be able to cross each other with shopping carts and no issues, the wide area is also great for moving pallets of stuff around 4. Overstacked shelves and rods is a bad idea, if someone hits something in the slightest, it's very likely that it's going to start a chain reaction Honestly, just try asking in an email to the store if you have special needs TL;DR: most of the accessibility features are already there in one form or another, stores just need to implement them

@kayderl 5 месяцев назад

Thank you Uniqlo and the staff at Uniqlo to make this happen. Heart-warming to see major international brand making an effort to be inclusive.

@janzoowan 5 месяцев назад

Love how he bowed to Bernard 😂

@DefiniteIyHuman 5 месяцев назад

4:06

@janglefangle7033 5 месяцев назад

This was a great reminder for what I take for granted every day. Even though this was just one trip, it was clear that the experience made such a difference to the people with disabilities featured and their families. It even seemed like they were surprised by what was possible today and in the future. I hope that more of this can be done.

@RNoctowl 4 месяца назад

the "identifying the motorcycle" part isnt uniqlo's fault, they used a google service (google form) and google had that identify if youre not a robot captcha, overall it is very nice to see more company offer services to people in need. it would be lovely to have this type of service in indonesia soon!

@freedomduck9 4 месяца назад

I think it is Uniqlo's fault because they didn't have to use a Google form. They could have chosen another service to build their questionnaire. I love using Google forms personally because it's free, so many people are familiar with it and it's easy for me to use as someone who is not tech savvy. Corporations have the capital to pay for better services and to pay tech savvy people to make questionnaires that meet many different people's needs.

@RNoctowl 4 месяца назад

@@freedomduck9 i forgot that uniqlo had their own website haha i wonder why didnt they just use their own web for it? or was it simply just to cut corners, hopefully they learn from their mistakes for the future since this is their first time offering this service afterall (i presume)

@exxxxcellent 4 месяца назад

Captchas usually have the option to listen to the puzzle so I'm not quite sure what was going on there.

@pp-kd2au 5 месяцев назад

Kuddos for Uniqlo to lead the way to be truly inclusive. Such a good example on how customer experience and different needs should be addressed. Very impressed with the efforts of the Uniqlo staff! 😊

@TheMessyDeskxyz 5 месяцев назад

One big problem in sg is how expensive space is. Wheelchair/PMD users need more space, but rental is so expensive… Most retailers just want to stuff more products in the space to make the best use of their space to display as many products as possible… Smaller shops especially are already tiny to begin with.

@UltraVioletMilk 5 месяцев назад

None of that matters to the PAP! Only riches and money matters!

@SL-lz9jr 5 месяцев назад

I think with small stores exceptions can be made. Perhaps they can still offer to help customers with disabilities by bringing out some items to look at. Due to the lack of space to allow them to freely roam inside a tiny shop. I think what’s important is everyone does what they can to reasonably accommodate and help include them into society. It’s progress.

@TheMessyDeskxyz 5 месяцев назад

@@SL-lz9jr for sure. Would be good for big stores to implement these. And for once not a junk PAP bashing comment 😂

@MusicHavenSG 5 месяцев назад

That's why there needs to be a hard cap in terms of rental cost in terms of space set by law

@SuccessforLifester 5 месяцев назад

No choice.. economics

@agneschua1289 5 месяцев назад

So nice to see Uniqlo paying attention to customers with special needs. It makes our society a nicer place for everyone!

@person880 2 месяца назад

Great job to Uniqlo for their efforts to be more inclusive and to CNA for covering the story. It is quite surprising how little people without disabilities know about those with disabilities and their needs, but I hope with initiatives like this, we can all become more considerate. People with disabilities have every right to feel included and to be able to have their needs met.

@SoundOfOceanBlue 4 месяца назад

I’m in love with Uniqlo since they opened up shop in Western Australia! Staff is so friendly and helpful. I don’t have disabilities but I have a personal assistant who adopted me 🤣 She knows what I prefer and how I like my style. Helped me out with sizes when I was starting out and now my entire wardrobe is only Uniqlo. I love the quality and choices so much!

@arcencielc2065 5 месяцев назад

Great job! Uniqlo, you just earned my trust. I will patronise your shop.

@alelisaavedra5456 5 месяцев назад

I wish that more businesses will be more inclusive like Uniqlo. Thanks for this story.

@videowatcher6246 5 месяцев назад

If would be good if William tried wearing a blindfold and moving about the store. Or roleplay as a customer with his colleagues so every person can feel what it's like to be visually impaired. It's not easy and you'll only realize it when you feel it yourself. Many of us able-bodied people take our senses for granted. Even seeing people have difficulties, for example those in wheelchairs who have to manouvre in narrow spaces or have their eye level at most peoples' butt/groin level.

@dottieland7061 4 месяца назад

I love Uniqlo, I live in Japan and I buy all my families clothes here. I was pregnant in the winter just gone I felt a bit ill so they gave me a seat and someone stayed with me until my husband arrived. They are great

@gleo4073 5 месяцев назад

Kudos to Uniqlo for this special arrangement for the VIP. Impressive! Keep up the good job! 👍🏻👏🏻💯🅰️⭐️ So proud that Uniqlo is the first to start the ball rolling, really hope to see more coming. I am definitely be supporting Uniqlo even more.

@virtue1993 5 месяцев назад

as someone eith AuDHD, this has been such a pleasure to see. I'm high-functioning, but there are always those days when visual and audio stimuli get too much for me to handle, and the breakdowns are usually a nightmare to deal with. initiatives like these make me so happy. it really feels like we are finally seen.

@SuperValaVala 5 месяцев назад

SUPPORT !!! as someone don't wanna support fast fashion, cos that creat a lot of garbage for the world. but I love this service for special needs ppl

@wxhcbjl 5 месяцев назад

actually uniqlo is also fast fashion la, but maybe a bit more ethical only

@Zerakiel 5 месяцев назад

this is really great, as someone with 'high functioning' autism, i have to buy very expensive ear plugs or even wear my apple airpods in order to just to block out the noise, function or communicate with staff. really wish there were more companies who offer these kinds of services with people with differing abilities!

@wblotch3502 5 месяцев назад

Big Ups to uniqlo for creating space for those who are not really seen and heard!

@xuannie3818 5 месяцев назад

To reduce distractions, maybe they could consider curating the items onto a rack/ wall based on what the customer wants to find. But wow im so heartened to see this initiative by uniqlo! Hopefully this will be the start to a more progressive and inclusive society!

@sophiasmith2539 5 месяцев назад

Love Uniqlo’s initiative and this video. Thanks for sharing!

@kayabuns 5 месяцев назад

This is so heartwarming, thank you for making a difference in their lives! I wonder if Uniqlo will be accepting donations from the public to sustain this initiative or even expand it to more outlets

@yca4309 5 месяцев назад

Glad that uniqlo is being so respectful to all of its customers, even when they cannot see it

@jychen7259 5 месяцев назад

Unique is really wonderful..very accommodating for people with special needs😊

@jychen7259 5 месяцев назад

Sorry.. typed wrongly..it should be Uniqlo And Uniqlo is really awesome and wonderful😀

@Niklasbre 4 месяца назад

My local supermarket is having quiet times everyday from 1pm until 3 pm. They turn down the music and dim the lights to make it more accessible for people

@freemagicfun 5 месяцев назад

This is very good to see. I hope the program catches on, and goes to more branches of the store. They should take a hint and turn their music down all the time - it is not a disco. 😎

@relaxd0ntd01t 4 месяца назад

I like this article a lot. It shows the efforts that Uniqlo has put in for those that need it, but doesn't hide that it's not a perfect system. But this is also the kind of feedback Uniqlo, or those that want to start something similar, needs to make the experience even better

@ouwyukha 4 месяца назад

Bernard - William part is gold 😂

@a.r.r.i.9841 4 месяца назад

Yes, agree. Loved that Bernard started laughing out loud when they told him William bowed to him for goodbye again. He seemed to have a good sense of humour.😂😂😂

@christinachen1152 5 месяцев назад

Tts so helpful n understanding for UniGlo to take care of people w special needs. credos to them. 👏🏼👏🏼👏🏼

@usainengland 4 месяца назад

This is clever business! As a disabled customer, when it’s possible I spend more in the shops that assist me. I think that most shop assistants enjoy helping disabled customers because generally we appreciate the help especially when it’s given with a friendly attitude.

@MoistCrumpet 4 месяца назад

I’ve always liked to buy some of my clothes from Uniqlo, and this has made me respect them even more.

@sharayutravels 5 месяцев назад

Our first love when I arrived in SG was Uniqlo since yr 2013. Always the best and pioneers

@hello_elco 4 месяца назад

LOVE this so much. I hope this initiative can be spread to other Uniqlo stores around the world. And hopefully other stores will join in too! :)

@twinklevangie7604 5 месяцев назад

Kudos to Uniglo.

@kasan8495 4 месяца назад

We need more places like this

@JSFrederic 5 месяцев назад

Great initiative! Hope more options such as gender preference and speaking language will be available as well!

@jillclarke7264 5 месяцев назад

We all need more of this.

@fordkoleski7913 4 месяца назад

Im impressed that they offer this service for those with special needs. That at least makes up for some of the rudest sales associates Ive ever encountered at either of their Chicago stores(one now closed).

@cassidymurray3182 5 месяцев назад

I’ve never heard of Uniqlo before this but I will certainly be shopping there now!

@shurinhaha 5 месяцев назад

Their clothes are great! Good quality and not super expensive. A lot of basics - just very simple and versatile. Here in Singapore we joke that it's the "uniform" for men here because everyone's wearing it haha.

@pyroneutral 4 месяца назад

William is so cute, the man has a good heart

@NAEL782 4 месяца назад

Respect for the company

@ezzatisaid 4 месяца назад

Omg near my house, didn't know they have this service. So cool!!

@NyanyiC 4 месяца назад

Congrats to the twins 👬

@kameo360fan 4 месяца назад

this is so sweet

@alienrobotcommando 5 месяцев назад

Beautiful idea! The world definitely needs this, more of this, and more of these stores. Where can I invest? 😃

@datumzinememories 4 месяца назад

Its great that both viewed it a a learning experience... The part about youtube was understandable but hopefully with more understanding the store itself might want to provide rough ideas of what to expect with certain clients so employees dont have to look at up the night before in youtube. Though its a amazing service and no extra fee. Makes you hope more places so this though it would make me want to shop at an accessible store all the time. My daughter has autism so sometimes it can be allot even with usi g a narrow wheelchair for safety because in malls most places have extremely narrow spaces and tends to cause you to bump or accidentally knock things if it gets caught on the wheels.

@robyn1697 4 месяца назад

So cool!!!

@sugarlullaby 4 месяца назад

Terharu nontonnya. You have my respect, UNIQLO!

@sheldonb2022 4 месяца назад

this is a really nice way give people who on disability for access than ignoring it 💖 I mean in America... when blind people hit a cane on people's feet and most of them don't understand about blind and they get mad for "hitting em" 🤦‍♂

@Nanancay 4 месяца назад

Singapore's really ahead of the game with this one, this is so great T__T

@easondeguzmanjr6432 4 месяца назад

This video makes me feel warm and fuzzy inside, indeed how advance a company is they need to do trial and error to succeed

@MusicHavenSG 5 месяцев назад

Uniqlo can because the space of most of their shops are usually large enough.

@mikki_s1100 4 месяца назад

As a disabled person I love that you can book private shopping time if you need it. However I’d also love to see all stores to have these same wide isles. We should be able to access all stores equally, not just one special store. Universal design being implemented in all environments is the ideal for accessibility

@alfblack2 4 месяца назад

i love uniqlo.

@gonzalesdohnrryhrc 4 месяца назад

Kudos to uniqlo

@KillJoy_Since2017 4 месяца назад

That’s amazing

@SuccessforLifester 5 месяцев назад

These staff should be paid extra. Not easy feat for some types of special needs

@tomryann86 5 месяцев назад

Unfortunately they don’t earn that much less than 3k

@tcbobb1613 4 месяца назад

hopefully they get paid a little more since they have to show up early

@user-pn9db8sm5w 2 месяца назад

Love this store. I would love to shop in stores without music playing. People like different types of music. When I'm shopping surrounded by music I find annoying I don't stay very long, I'll go to a different store. I also prefer more room in isles so you don't feel jamed up against strangers, or in someone else's way.

@lydiay.Akatsuuki 5 месяцев назад

❤❤

@AdilMudhoffar 4 месяца назад

respect,

@EmelyPhan 5 месяцев назад

I wonder how Molly Burke would react if she were to go to this location.

@TheAnimeGirl0401 4 месяца назад

Wish I have a uniqlo here

@catiecodes 4 месяца назад

This video is making me tear up! It is good the innovations that are happening, more needs to happen still but I am glad this is available.

@MrMasbest 5 месяцев назад

Gg even if shops can provide such services, most malls are still quite unaccessible for people with disabilities. People also tend to find them annoying or a nuisance rather than be sympathetic.

@shaptic95 5 месяцев назад

That's why they open earlier for these special needs people, so to keep people like you away from them.

@Jasperdoes 5 месяцев назад

Maybe cause a lot of people in Singapore are unempathetic assholes? Can't fix the environment if the people's mindset wouldn't change.

@RosiePosey5150 5 месяцев назад

Hey america take notes. I wish we had this. Only way to find this kind of service is for the rich

@Yayapapaya-jv4vd 5 месяцев назад

Meanwhile in Malaysia - can write Christmas greetings on the cake?

@habitatsk8boarder 5 месяцев назад

W Uniqlo

@user-xw6mm8nk7m 4 месяца назад

why does he have a watch???

@chonkywonder 4 месяца назад

Very unlikely that these special needs services are profitable. They get a nice image boost for their brand. Nice PR move

@TheOnlyHuaShi 5 месяцев назад

If only online shopping was possible in VR, so i dont need to deal with the social anxiety to speak to someone.

@GodsJoseph13 5 месяцев назад

Dopr

@user-yt2005 5 месяцев назад

1:33 stupid checks of all even those not blind or adhd regardless

@arishem555 4 месяца назад

always was curious how people with disabilities living their lives. so sad and insane probably. you cannot ride bicycle, you cannot ride motorcycle yourself. you cannot jump with parachute or sometimes just never knew what the sunset it

@mikki_s1100 4 месяца назад

I’d ask you to challenge your view of disability. Saying we must live “so sad and insane” lives is actually offensive. We live normal lives like everyone else, and can be fulfilled members of the community we live in just like everyone else. Disability is not inherently sad, insane, or bad. So many of the challenges we face form from beliefs like this. There are many challenges disabled people have in life that able bodied people don’t face, often times these challenges result from the world being made without any thought to anyone but abled people.There are many disabled people on RU-vid and instagram who share what their life is like, it may be helpful for you to watch their content and learn about disability if you’re curious about it 🙂

@anexs 4 месяца назад

Uniqlo only sells the best one in japan. Their products is bad on other regions. Once they sells a good long shorts. Now its all low quality and bad cuts.

@lastChang 5 месяцев назад

Japan 🇯🇵 is a real superpower that the Chinese 🇨🇳 regime can only dream about, but can never reach to.

@UltraVioletMilk 5 месяцев назад

Siao lang?

@fishsoup3037 5 месяцев назад

amazing initiative by UNIQLO

@nightingalek.6526 5 месяцев назад

This is a brilliant idea and service 🥹 great job!!

@pp-kd2au 5 месяцев назад

Kuddos for Uniqlo to lead the way to be truly inclusive. Such a good example on how customer experience and different needs should be addressed. Very impressed with the effort of the Uniqlo staff! 😊