I do NOT recommend especially to those living out of state! American Furniture Warehouse used to have decent furniture. For 30 years we had purchased furniture from them....both for personal and for business and we never had a problem. Last year, we ordered almost $10,000 worth of furniture and most of the furniture came with a problem or, started wearing out after just a couple of months. I have seen a lot of complaints regarding their warranty and sadly their warranty is pretty bad. The $320.00 rug that we had purchased showed quite a bit of wear and the fibers were coming out after just a couple of months and that rug was not even walked on every day. They only warranty rugs for 48 hours. The seat cushions are going flat on the couches and loveseat. We are not big people and are of normal weight and we rotate the cushions but they wore out in less than a year. Our old couch never went flat....not even after almost 15 years. One other item we purchased was a 70" TV Stand....supposedly solid wood according to the description. One of the barn doors did not open properly from day one....that is how it arrived. It has to be forced pretty hard to open and to close. Also, the top of the TV stand is cracking and peeling in one area. I was told that that is part of the distressing.....it is NOT. If I could post a picture somewhere, people would agree that cracking and peeling wood is not part of the distressed look of the furniture. We have 6 pieces of the Parota SOLID WOOD (supposedly....the top of this piece acts like it is laminated the way it is cracking and peeling) and this is the only spot that it is doing this. So....that is not how the furniture was made like AFW has told me. I wanted this piece replaced because of the two major problems and they refused. They refused to replace it.....the key words in their warranty is ....at AFW's Sole Discretion.....so BEWARE. On another piece of furniture, the wood is discoloring where it is being touched....either by hands, arms, and on the chairs when you sit in them. AFW would not warranty that because they said that sunlight and long-term exposure to liquid will cause bubbling and warping. I have absolutely no idea where in the world they got any of that from......I never said anything about the dining set bubbling and warping....it was about the discoloration that was happening. Nothing was ever spilt on the table or chairs.....at all so there was absolutely ZERO exposure to liquid. Also, the table is not in direct sunlight. If AFW were going off of the photos.....that was just daylight and shadows in the photo....not direct sunlight....the sun was actually on the other side of the house when I took the photos. So they were mistaken somehow and they never actually read what I said the problem was and just outright denied any warranty on that based on something that was completely wrong. The dresser and chest when you open some of the drawers, the metal sliding mechanism is rubbing on the side of the wood and eventually over time, is probably going to cut all the way through the drawer. They did offer a small refund for a few problems....like the drawers but not enough to actually come close to having the problems fixed. If we fixed the problems ourselves, the amount we were given wouldn't even cover the cost of the materials let alone the amount of time it would take to fix everything. We used to have Broyhill and it lasted for almost 20 years. When we moved and sold it, it still looked brand new. The furniture that we have now is less than a year old and it looks pretty bad. I was told by AFW warranty department if I am not happy with the furniture, I can donate it. That just topped off the experience. If I could afford to spend $10,000 a year on furniture.....I would not have shopped at AFW. We even paid for what we thought was better quality furniture but it seems like it only cost more and was not better built. After 30 years...we are done with AFW. We will never buy from them again. We cannot afford to spend that much on furniture and have it not even last one year. We still have three more bedrooms and a basement and we needed a small kitchen table for our kitchen and we have decided to just make the furniture ourselves. It will actually cost less....my husband already made one bed frame and it was half the cost of the Parota bed frame sold at AFW, we know it is made from solid wood, we tried to match the color of the Parota and the color my husband mixed together is actually a little richer and we like it better than the Parota wood color, and I know the bed frame he made will last for decades which is a lot more than I can say for the almost $10,000 worth of furniture we purchased at AFW. I can no longer recommend this company.....look at their reviews....and I especially do not recommend this company to anyone not living within driving distance to one of their stores. If you are buying from out of state, you are at their mercy and will most likely be out a lot of money and will just have junk.
