Wondering what ITIL is and how it impacts service management? In this video, we break down the basics of ITIL (Information Technology Infrastructure Library), its importance in the IT industry, and the roles you can pursue through ITIL certification. Plus, we’ll take a look at how top companies like IBM are leveraging ITIL to deliver service excellence and achieve business transformation.
In this video, you’ll learn:
1. What is ITIL and why it matter for IT Service management?
2. Different roles you can pursue through ITIL certification
3. Top companies using ITIL for optimized service delivery and customer satisfaction
4. How IBM has leveled up with ITIL for operational excellence
Want to know how ITIL can boost your career and help you stand out in the IT industry? Watch this video to find out!
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#ITIL #ITServiceManagement #ITCertification #ITILCertification #IBM #ITBestPractices
20 сен 2024
