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What's Happened To Premium Economy on British Airways? not Impressed! 

Tony Culshaw
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A brilliant start to this flight review, the British Airways lounge at San Francisco international airport was a shining example of what a good lounge should be. Boarding directly from the lounge was awesome, and the World Traveller Plus seat was as comfortable as ever (or not). The soft product was sadly lacking - welcome drinks, food etc. so I left the flight feeling a little disappointed when I landed at London Heathrow.
Travel Date: 4th March 2022
Airline: British Airways
Cabin: World Traveller Plus / Premium Economy
Route Taken: SFO-LHR
Aircraft Type: Boeing 787-9 Dreamliner
Tail Number: G-ZBKG
Flight Number: BA286
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11 июн 2022

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Комментарии : 96   
@AB-jz9ns
@AB-jz9ns Год назад
Why do most flight reviewers on RU-vid expect the flight attendant to remove the foil from their main dinner plate? Personally, I would rather remove it myself to keep it warm until I am ready to eat it. I think people confuse the role of the flight attendant with that of a butler! Maybe in first and/or business class the expectations would be higher but not really in economy or premium economy. Instead of the foil the public should complain about things that matter such as the lack of space in economy, or having to pay to select seating and so on. In other words, we got bigger issues to fix first, we can live with the foil.
@TonyCulshaw
@TonyCulshaw Год назад
Valid points, thanks. I just think it's about the presentation to the customer - plus the fact the airline sells it as a premium product, which it isn't at the moment.
@stephaniebjork2245
@stephaniebjork2245 Год назад
Great video!👍
@TonyCulshaw
@TonyCulshaw Год назад
Thanks, glad you enjoyed it!
@ameerali.ouarda
@ameerali.ouarda Год назад
I flew World Traveller Plus (Premium Economy) to Dubai and it was incredible from crew, to the food to the product. I genuinely would fly BA again on that route over Emirates, and I have done that flight in World Traveller as well. That being said my flight coming from San Fransisco to Heathrow in World Traveller (Economy) was some of the worst catering I've had on a flight. So I don't know if its an airport catering/supplier thing, because wherever they get that crap from needs to be sent back. With the entertainment screen, I believe it has a resistive touch system which is is pretty much the first generations of screens before multi-touch even existed! I am glad they have updated this on their A350's, B787-10 and refurbished Gatwick based B777's. However their refurbished Heathrow B777's seems to have kept the old screen system. Maybe because they are going to be replaced with the B777X's? But that brings the question of all the good multi-touch systems that they fitted with the 747 refurbishment which has now gone into the bin! To be honest, I always bring my own entertainment and headphones. My iPad Pro and AirPod's Max is a better visual and audio experience any airline could have to offer with high resolution, brightness, HDR, spatial audio and all the rest of Apples tech. The IFE is only helpful for the map. Great trip report and video!
@TonyCulshaw
@TonyCulshaw Год назад
Thanks! Might try the a350 to compare.
@franciskt4171
@franciskt4171 Год назад
Honest review, good enough to alert BA that there are areas that need improvements...
@TonyCulshaw
@TonyCulshaw Год назад
Thanks, I'm not holding my breath though.
@steve-marsh
@steve-marsh Год назад
The takeoff shot was fantastic Tony.
@TonyCulshaw
@TonyCulshaw Год назад
Thanks Steve!
@alecwhitwell9856
@alecwhitwell9856 Год назад
Flying PE to Mauritius in April. Never flown PE before so I’m hoping to be impressed with the upgrade 🤞
@TonyCulshaw
@TonyCulshaw Год назад
Hopefully by then they'll have the service standard back to where it should be, whatever happens, I'm sure you'll have a fantastic time in Mauritius!
@ahippy8972
@ahippy8972 Год назад
Thank you I’m flying to LAX from Heathrow. After watching this I might fly cheapest economy!
@TonyCulshaw
@TonyCulshaw Год назад
It's worth considering for a day flight, especially if you can get the A380.
@michelletaylor5691
@michelletaylor5691 2 года назад
I last flew British Airways premium economy in Sept 2019 on a 747, we quite enjoyed it , sad it's gone down that badly ❤😂
@TonyCulshaw
@TonyCulshaw 2 года назад
My last one was also 2019 on the 380, and it was much better than this.
@wetspinachtv
@wetspinachtv Год назад
Brew Dog! I have been living in Columbus for the last 8 years, I remember us being the ONLY spot in the states you could drink brew dog! Flying this from philly to rome soon, wanted to see how the seats are!
@TonyCulshaw
@TonyCulshaw Год назад
Have a great trip and enjoy the Brewdog!
@michaelhart3410
@michaelhart3410 Год назад
Thanks for sharing, mate. Great video. I was considering flying BA Premium Economy to Singapore but read that Premium Economy doesn't get priority check-in!? Priority boarding, yes, but as I don't have FF status, I would've expected priority check-in for PE. Anyway, after watching your video, I've decided to go with another airline. :D
@TonyCulshaw
@TonyCulshaw Год назад
Hi Michael, thanks for your comments. I believe that they now have a premium economy check in desk at T5 - not sure about in Singapore. Have a great trip!
@tonyferdaise5292
@tonyferdaise5292 Год назад
Flew BA Y+ PHX-LHR back in Oct 22, our meals looked better and received a hot meal on arrival. The FA’s did minimal work on that flight not very proactive.
@TonyCulshaw
@TonyCulshaw Год назад
I'll have to try the Phoenix catering! Thanks for watching!
@stevemellor655
@stevemellor655 Год назад
I've just booked a flight in premier economy with BA Dallas FW in June . You would expect for the price paid for the ticket that it would include selecting the seat you want. Not charge you an extra £75 to do so .
@TonyCulshaw
@TonyCulshaw Год назад
BA's seat charges are legendary, not a problem if you can get status though - or leave it to lucky dip 24 hours before departure.
@stevemellor655
@stevemellor655 Год назад
@Tony Culshaw One hell of an expensive lucky dip Tony . Lol
@DavidCulshawmer-r
@DavidCulshawmer-r 2 года назад
lots of squeaking and rattling going on in there 😁 , great flight review as always Tony 👌, and no , none of that food impressed me either by the look of it , maybe they are struggling to get staffing levels back up to what they where ( time will tell eh )
@TonyCulshaw
@TonyCulshaw 2 года назад
Planes tend to rattle a bit, service cuts just rankle!
@sb6181
@sb6181 2 года назад
BA onboard catering has definitely got worse. One of the RU-vid flight reviews for a Heathrow to Singapore BA flight, which is one of the longest sectors, included half a sandwich and a kitkat for breakfast after 12+ hours. A small portion of “fresh” fruit and a warm croissant or bacon roll offering with a decent coffee or tea would probably go down well with most passengers.
@TonyCulshaw
@TonyCulshaw 2 года назад
Yeah, it seems they think that people don't need breakfast any more - I used to look forward to the full english - what was served was pretty grim.
@ahippy8972
@ahippy8972 Год назад
Brexit wrecked everything!
@ahippy8972
@ahippy8972 Год назад
@@TonyCulshaw same! I’m flying Heathrow to LAX in September 2022 and it’s costing £2k premium economy. I flew Same flight two and a half years ago for £380 business class. Not sure why the price increase happened as my flight in April 22 was awful compared to before Brexit. BA have gone down hill hugely while charging triple costs
@markedington7171
@markedington7171 Год назад
I’ve also had ‘half a sandwich!!!’ !!!!!!
@simongreasley8643
@simongreasley8643 Год назад
They really aren’t worth paying for, they only ever get worse. I avoid them wherever I can.
@OriginalHandprint
@OriginalHandprint Год назад
…and after my own research and watching yours and many other vloggers I’ve gone with Virgin Premium (not just for the fizzy wine)
@TonyCulshaw
@TonyCulshaw Год назад
Have a great trip!
@johnnovy6630
@johnnovy6630 Год назад
All being well flying BA PE Gatwick to Mauritius on a 777 next February. How did you get into the lounge at SF?
@TonyCulshaw
@TonyCulshaw Год назад
I had a ba silver card, forgot to mention it in the video!
@ameerali.ouarda
@ameerali.ouarda Год назад
I went to Punta Cana from Gatwick with BA 777 in PE. You are in for a treat let me explain why: -BA's Gatwick 777's have been refurbished to their latest product. -This means you'll get: -The latest modern IFE -The latest seat -Dedicated World Traveller Plus Check-in Catering from my experience was really good coming out of London Gatwick.
@user-wf7mx8pz4e
@user-wf7mx8pz4e Год назад
I've just returned from Mauritius but cattle class, catering on way out was fine, way back dinner was ok, breakfast was inedible. Not very impressed with some of the female crew tbh, both flights I witnessed them being quite rude and abrupt to passengers, although not to me I might add. Asked for a Southern Comfort on the flight, crew member had no idea what I was talking about but apparently they only carry "whiskey, vodka and gin"?? Mauritius passport control is very slow but as a pe flyer I think you go through quicker. Enjoy your trip, if buying anything especially in markets keep sharp, had one bloke try to charge me 4000 rupee (£75) for 3 small bags of spice and a couple of vanilla pods!!
@nicolescott1354
@nicolescott1354 Год назад
I flew BA Premium economy and it was horrible. Firstly, the boarding process was terrible because they didn’t call by groups. Then my husband and I were stuck in the middle seats next to a stranger. Never again. We flew from Chicago to London then London to Nairobi. Next time I’ll stick to the African airlines like Kenya Airways.
@TonyCulshaw
@TonyCulshaw Год назад
Oh dear, don't forget about KLM or Lufthansa/United they all go there as well.
@davidnoble1485
@davidnoble1485 2 года назад
Everybody likes to complain about the IFE. The last time I flew across the Atlantic they were still pulling down a screen on the bulkhead and lowering a projector from the overhead compartment. Half the time somebody would be standing between you and the screen! The audio was half a dozen channels of uninteresting talk or bad music with one earpiece not working half the time. Concorde didn't even have a movie.
@TonyCulshaw
@TonyCulshaw 2 года назад
I remember those days, gladly they're all behind us! Although I did have the drop down screen and dodgy earphones on American 7 years ago, was awful.
@thegeneral123
@thegeneral123 2 года назад
I've noticed when you compare partners to BA such as AA, the in flight entertainment systems on BA are horribly dated. Slow, unresponsive and small screens that are low resolution. I'll be flying prem econ on AA and BA this Christmas, London to JFK and back. The IFE does not personally bother me as I will just use it for the flying map and will bring my own entertainment on a tablet and listen to my own music. Food does not look great. I think the severe staff issues have badly affected BA. When you consider that prem econ is basically just giving you what you'd have had seat and service wise in economy in the 90s and early 2000s. It's quite expensive. For me though as a big guy, economy is viable on a 1-2 hour flight but for longer I need a bigger seat with more legroom. The airlines know this.
@TonyCulshaw
@TonyCulshaw 2 года назад
I think you may get a better system on the JFK flights - and the AA one is good as well. The 787 has one of the oldest systems in the fleet as far as I can make out.
@thegeneral123
@thegeneral123 2 года назад
@@TonyCulshaw Yes, thank you for replying. I was just reading online that BA is in the process of updating the 777 fleet (what I will be flying on) and the JFK route will have the cabin refresh 777s. Shocking that BA would put such old IFE on a modern 787. Those planes are only 4-6 years old.
@patrickpick3091
@patrickpick3091 2 года назад
Makes you wonder what they serve in Economy. Likely the exact same thing but different cutlery, crockery and identical meal. Who knows? that is the new standard worldwide.
@TonyCulshaw
@TonyCulshaw 2 года назад
I believe some airlines are still making an effort to provide good, tasty food - just not BA at the moment!
@philcamm8819
@philcamm8819 2 года назад
Sounds like World Traveller Plus catering and IFE has not improved since I last flew in that cabin 15 years ago. I'm planning to fly to Singapore next year and I am not even considering BA to fly there because of the poor offerings. Instead I'm lookijg to fly with either Finnair or Singapore Airlines themselves.
@TonyCulshaw
@TonyCulshaw 2 года назад
To be honest, the catering did improve but seems to have been cut back, and the IFE is over ten years old - so might have been the same as when you last flew! Have a good trip to Singapore, Finnair business class is awesome, haven't had the opportunity to try their PE or Singapore airlines yet.
@franciscoeukalyptus6537
@franciscoeukalyptus6537 Год назад
Hey there ! What's "Californian IPA's "?
@TonyCulshaw
@TonyCulshaw Год назад
IPA's made in California!
@Asgeir_W
@Asgeir_W Год назад
I flew to Joburg i premium economy in 2018, really nice flight on the whale. Since then, I see the price has almost doubled for that same flight, so it's not nearly worth the price anymore. Its virgin Atlantic for me to Joburg next time.
@TonyCulshaw
@TonyCulshaw Год назад
Flight prices are really high at the moment across the board, I'll keep an eye out for Virgin next time I head off.
@Asgeir_W
@Asgeir_W Год назад
@@TonyCulshaw yes, prices are high, but still. I'm going to Joburg in may, and I find prices in business lower then wt+ with ba at the moment. Virgin premium economy is a good chunk of change cheaper.
@stevemellor655
@stevemellor655 Год назад
£2,400 return to dallas in June on BA s premier economy They want another £75 extra if you want a specific seat .
@colinrenfrew48
@colinrenfrew48 Год назад
Poor! BA really need to up their game.
@TonyCulshaw
@TonyCulshaw Год назад
I hope they do! I'm flying with them again soon.
@sproc7355
@sproc7355 2 года назад
I thought you didn't get lounge access with ba premium economy
@TonyCulshaw
@TonyCulshaw 2 года назад
You don't, I had silver status with BA so could access the lounges. Sorry, I should have made that clear in the video.
@richardboughton8338
@richardboughton8338 2 года назад
Somebody sounds a little envious there bro'?
@andrewstorm8240
@andrewstorm8240 2 года назад
You manage to sleep - well done
@TonyCulshaw
@TonyCulshaw 2 года назад
Yeah, the rest of the cabin didn't, they were complaining about someone snoring!
@fredjones2819
@fredjones2819 Год назад
Breakfasts are never so good whatever airline - you should wait to get the full house at a heathrow restaurant
@TonyCulshaw
@TonyCulshaw Год назад
That's true, but there aren't many (any?) restaurants landside at Terminal 5 :o(
@gordothegopher
@gordothegopher Год назад
I find BA’s catering out of the US is often far worse than when departing London. Not sure why they are not able to source the same quality as from their home base when other airlines manage. Also: fun fact, BA have never served sparkling wine in WT+ on inbound flights to London. Apparently to do with limited chilled storage space. Sparkling wine is only served in that cabin on flights outbound from London.
@TonyCulshaw
@TonyCulshaw Год назад
I'm sure I had it leaving Joburg back in 2019 in PE
@chengyoujiang6076
@chengyoujiang6076 2 года назад
Why didn't you fly the BA A380 from SFO lol
@TonyCulshaw
@TonyCulshaw 2 года назад
Because BA sent a 787?
@chengyoujiang6076
@chengyoujiang6076 2 года назад
@@TonyCulshaw Another daily flight is A380
@TonyCulshaw
@TonyCulshaw 2 года назад
Yes, BA286 is an A380 at the moment, this BA286 was a 787. They weren't using the 380 at the time, but I'm sure the experience would have been similar.
@richardstreet7518
@richardstreet7518 2 года назад
Never drink the water unless it is bottled... aircraft tank water not great..
@TonyCulshaw
@TonyCulshaw 2 года назад
Gulp! Thanks for the tip!
@jusalii
@jusalii Год назад
Hey there! Can I ask what camera are you using ? Thanks
@TonyCulshaw
@TonyCulshaw Год назад
Sure, I use a DJI Osmo Pocket and a GoPro Hero 10.
@daveu88sanderson8
@daveu88sanderson8 Год назад
A very honest review of BA, every review on BA I watch they are always saying the same thing... The product is very poor. I would not fly with BA if they paid me to travel first class. They really need a total revamp.
@TonyCulshaw
@TonyCulshaw Год назад
Fingers crossed they start to improve! Thanks for watching.
@boreilly82
@boreilly82 Год назад
Of course he drinks Brewdog!
@trev0074
@trev0074 Год назад
Fly with someone else if your not happy, honestly people winging about Ba.
@ianmccready7159
@ianmccready7159 Год назад
Recently flew Premium Economy from London to Los Angeles and return from Las Vegas to London - such a poor service ! Delays / ran out of food options - both ways !! / hard cheese sandwiches/ filthy toilets/ As far as I can tell the only real plus is the seat space but even with that there was the usual self entitled moron in front who puts their seat back immediately with no regard for the personal space of others - as long as they are comfortable??!!) Throughout the flights the staff gave the distinct impression that they were simply not interested in anything other than getting the meal over with so that they could sit at the back of the plane and do whatever it is that they do ? I’ve travelled a lot with BA in a number of classes but this journey was seriously poor - “all hype and no delivery” !!! BA have a real nerve charging the money that they do for this - it was totally unpleasant !
@TonyCulshaw
@TonyCulshaw Год назад
Oh dear, it's definitely not the best at the moment eh?
@arunphillips6977
@arunphillips6977 Год назад
"hopefully they'll pull their fingers out and bring it back" - bring it back to where? BA never was or has been much of a great airline, so not quite sure what you're hoping for?
@TonyCulshaw
@TonyCulshaw Год назад
Of course everything is subjective, but a decent welcome drink, decent food and good service would be a good start to bring it back to how it was.
@zeroboyx
@zeroboyx Год назад
food looked crap......not really "premium" at all. May be, economy and premium economy serve the same food.
@TonyCulshaw
@TonyCulshaw Год назад
It always seems pretty bad on the return legs from most places. You get what they pay for I suppose.
@fredob43
@fredob43 2 года назад
How come you got lounge access. Cos you don't get that with P/economy. Well at least your food was edible. The only time (And the Last time) I flew with B/A in P/E the food was inedible. I think anyone that even flies with B/A are Martyrs. Even some USA companies are better, and that's saying something. I will say something good about B/A and that's they normally get you to your destination. But That's it.
@TonyCulshaw
@TonyCulshaw 2 года назад
Sorry, I didn't mention in the video that I had BA silver status, giving access to the lounge. I have had good food in BA PE before, not on this trip though.
@fredob43
@fredob43 2 года назад
@@TonyCulshaw My first and LAST trip with B/A was LHR to BKK nearly 12 hours nonstop. That was a few years ago. There wasn't to many in P/E class but they ran out of food. I was offered a Pasta dish that was so dry it was as said inedible. I couldn't even separate the pasta as it was all stuck together like a brick. They had their chance with me but never again, even if it was free. Now if I have to do the same trip I use EVA AIR Business class. They are 7* as far as I'm concerned. Oh I rate B/A 0*
@gillbaraud4738
@gillbaraud4738 Год назад
Flew with them once and it'll be the last. Rude flight attendants, and lost luggage.
@BetsyBigNose
@BetsyBigNose 2 года назад
That does look uninspiring. They could just simply remove the foil as they serve the meals to passengers, Air Canada do this. It's weird, even now looking back, to see the mask safety theatre in effect. I am glad it has gone/back to individual choice.
@TonyCulshaw
@TonyCulshaw 2 года назад
Thanks for your comments, hopefully they'll get back to a proper service soon. And the mask theatre is very much still in effect in some parts of the world!
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