I went to a dealer a couple days ago without calling first for the OTD price, the guy sat me down to go over numbers and tacked on a $2k "vehicle reconditioning fee". I politely asked for that fee to be removed, he refused. So I said thank you for your time. He replied, "do you really want to leave here without a car after spending 2 hours with me?" I said, yes, and walked out. Called around for OTD prices and details of taxes and fees, spoke with the sales manager at a dealer who didn't try to convince me to come in for the price. They took $1000 off of the sales price, and only charged doc, T&L, and tax. I saved $3000 on that deal for an even better car, got exactly what I wanted.
Congratulations L M! You did great by walking out of the first dealership and then finding a dealership that was willing to work with you on your terms. Good job, you! Stay safe, Ray
First rule: Don't fall in love with the shiny object. It's CAR and there are many like it. If you don't buy at one dealership, go to another. You will find a dealer who will work with you and you can make a deal. It has to be a good deal for both. You don't want to get ripped off and the salesman is entitled to make a living. There is a compromise possible. Have realistic expectations when you begin shopping. Great vids and very informative.
Last car purchase I had a price $1500 less (exact same car) from a dealer that was one hour further of a drive from my house. I went to the closest dealership and upfront told them the price I needed and how I got that number. I also told them if that wouldn't work that I understood and I would just leave. Didn't want to waste everyone's time. Over an hour later of playing the game I simply walked out and drove to the other dealership and bought the car. 2 extra hours of drive time was worth $1,500 to me. Frustrating that even if you are completely up front they still insist on wasting everyone's time with the game. The dealer I bought the car off of actually drove it to my house for free by the way and met me at the registry (bought in different state from where I live) which was 90 minutes away!!!
I had the second in command pushing his numbers to try to sell me a car. Told me he was selling it at invoice price (which is what I wanted). I requested to see the invoice statement. He said "We don't do that. Told him "Then how do I know what you're telling me IS the invoice price" (I already knew invoice beforehand). "You just have to take my word for it". I replied "Well, I don't know you well enough to take your word for it". He responded "Then we shouldn't be doing business". I looked at him and said "Exactly". Then proceeded to walk away. Not a good way to start customer satisfaction.
Thanks for your videos. I bought a car yesterday. Found a vehicle sitting on a lot for 109 days and saw it was reduced in price several times during the last two months that I’ve been looking. I got a value significantly higher for my trade higher than several other local dealers offered. The vehicle was at a rural location and didn’t fit in the market it was in. After talking to the Sales rep he said some times they sit and sometimes they sell. I basically asked what my trade was worth and what his best price was. The vehicle was 6 hr from where I live and we met half way to do paper work. Based on the local market I got 1500 more for my trade and the vehicle was $2000-4000 lower than in local market .
I have walked out of a dealer after letting them know I had another truck at a competitor that would work out fine for me. They wanted me to pay asking price, PLUS the installed high dollar security system they put in that was NOT in the ad they put out. I said no twice. The second no was as I was leaving. The sales manager called me 48 hours later and asked if I was interested in the truck. The answer was nope as I purchased a truck the same day, 2 hours after I left their dealership.
Hey guys, my dad was in the car business (Hudson Valley, New York) for years and he and I used to have very similar talks/education sessions just like you two, all the time. You guys really remind me of that. Great service you are providing. I used to take what my dad taught me and help sailors buy cars (I was career Navy).
Control should be the Prime Directive for anyone buying or leasing a vehicle. The simple reality is every car buyer actually has control. The only way the sales staff can assume control is if the buyer relinguishes that control to the dealer. A new car is a commodity, available at many places. On the flip side the dealer does not know when another buyer will appear to buy the particular vehicle the buyer wants to buy. That gives control to the buyer. The buyer who loses control loses. And the buyer must always recognize those dealer fees are FAKE, period.
Right! I just agreed to a good deal on a Nissan truck but the finance manager refused to send me the documentation for the deal before delivery, so I am moving on. Feel somewhat bad for the salesperson as he was transparent about everything.
I’ve been a buyer many times. I’ve been in sales for 40 years. There’s one thing you need to remember. Never in human history has there ever been a voluntary transaction where both parties didn’t feel they were benefiting. Not once. Neither the buyer nor the seller holds all the cards. If you’re the buyer and you want to buy something, don’t think for a moment that you have all the power. You don’t. The seller already knows that they don’t have all the power either. There’s no more shame in a dealer trying to sell a car for as much as they can, than there is in you trying to buy it for as little as you can. The seller is not your enemy. You as the buyer are not their enemy. Treat each other with respect, and you’ll both have a better outcome and a much more comfortable interaction.
I did this, thank you! I called the 5 hyundai dealers nearest to me to see who had the best price(I was looking to pay msrp or less not a cent more). I found one that was 2000 over due to dealer add ons(that I didn't care one bit for), I told them to remove the add ons because I didn't want to pay for them and they said they couldn't remove it but, the could lower the price by 500 so I told them I would keep looking. Then, I found another that was like 4000 over and didn't want to work with me so I told them thank you and have a great day. I called the 3rd dealer that finally offered me a few dollars below msrp(obviously I went with this one). With the taxes and all the fees it came to 40k and some(can't remember the exact amount). While in the process the dealer that didn't want to work with me called me and told me they would match the price but, without taxes and fees so I told them I already had a better price from the dealer right down the road from them. Long story short, do research and use it as leverage!
@@freddy4130 I choose not to get taken. If they would offer a fair price to begin with, all would be good. I also choose not to buy their waste-of-money extended warranty, rust proofing, etc. I don't ask them to try to sell me these things. They do.
@@billphister also, the car is a fair price. You just think you’re entitled to a better price. If you don’t want the products they try to sell you in finance, just politely decline them. Hundreds of thousands of people do it every day without being bitter and melting down. You come into my place and point at a car, say, “I’ll take that one but please, I don’t want a warranty and I’ll pay for my service as I go....” Guess what happens next? You’re signing paperwork within 15 minutes and you’re out the door within an hour after I teach you how to use the car. Super easy to buy a car, bud. How long it takes is entirely up to you. Come in spitting lies and being difficult and it’s gonna be a hassle. That’s literally all on you.
@Steven GENNERO Bootz I would never leave a deposit because that would give the dealer leverage; I would only show up to make the deal and do all the negotiating before I ever show up (new cars only). Also, $75 per month is a large sum of money; I would have walked out too.
@@AmmaLove24 it isn’t that we don’t need you. It’s just that we can’t stay in business selling the few cars we have at the same discounts we’d usually sell them for. There are more buyers than there are cars right now.
The whole process is to " Wear you down" once people realize this, it's easy. The minute you feel like you're getting jerked around and intentionally "wasting your time" it's better to just walk. Many people are naive, and follow the path, that has been created for them to walk the trail. The first thing that people want to do is trust the sale rep for being honest and sincere. You have to remember, the sales rep makes a commission, it's the sales manager who gives the sales rep the nod to let it go at a certain price. The sales rep is surmising you, and the sales manager is working the puppet strings. He is having the sales rep do, what he does. The "out the door" price is the absolute only way to make a purchase.
Using this channels tactics is a sure fire way to speed up the deal. In my case they started moving very quickly. The more I scrutinized and pointed out errors. They quickly fixed it and we finally agreed on the deal after back and forth. But using these guys tactics is a sure fire way to get in and out. I didn’t spend all day in the dealer surprisingly lol. Was done and signed in less than 4hrs
@@drink15 Exactly! Why would anyone want to buy a new car? Businesses are different, depreciation is a business expense. However, the "new car dealer" selling only to other business customers is a broken business model.
Broken business model??!!! Hahaha after all the records are broken during the "pandemic" for units and gross keeping the economy going... yeah broken business model... 🤔
I'm trying to help my daughter get the Rav4 limited she wants , so I went to your site. Wow , what great information ! Your suggested offer was $37,989. With $2664 in manufacturer rebate and dealer discount , her OTD is $37,300 (b4 TTL which is 3438} ! I guess I'll recommend she close the deal. Any comments guys (YAA)?
"We don't do that" are words from a business that wants the customer to work around their wants and needs. Feel free to tell the sales person, I've been here 2 minutes and already it's miserable.
I once drove on a lot, a sales guy approached smoking a cigarette and he had a gold chain around his neck .. I looked at him and started screaming "get the fuck away from me your fucking loser" .. and left
Thanks for all the great info. We purchased a new car this year and used your advice to negotiate it. All went well. However, I really could use a shirt!!
I had a “fun” time at the dealership buying my first car. They showed me something I didn’t want to see because it was too expensive. I decided to test drive it anyway, then they tried to convince me to buy it. I told them my dad will sell me his car for very cheap and I don’t see why I should get their overpriced car. They told me they can’t beat my dad’s deal. So I told them I’m leaving, they called in some top manager that managed the other managers. He asked me what I can afford. I told him a price. He tried to get me a price as close to mine as possible, he ended up reducing the car by about 1500$ when it was already cheap to begin with. He seemed really nice and caring, I didn’t feel taken advantage of by him like I felt by the other managers. I ended up with a 2019 Nissan Sentra S, 7k miles for 16,500$. I’m not sure if that’s a good deal but it does seem to be about 2k cheaper than the other listings online of the same type of car.
The customer ALWAYS has the leverage when you don’t need a vehicle but rather want a new vehicle. I’ve stated that fact and I’ve also walked out and ultimately got a callback the next day or was offered a deal that I was willing to accept. Just be reasonable and hold your ground. Even ask for more but be willing to support it with some actual information and be willing to give a little as they counter. It works all of the time.
Don't buy a Subaru . We have had nothing but major problems with ours including 2 engine rebuilds by the dealership , transmission problems and now AC condenser needs replacing at 90,000 miles . Go find another car . The Subaru dealer is doing you a favor ☺️
Ive had 2 crosstrek and outback never ĥad a problem just had the 2013 crosstrek long enough wated a outback i had no problem with it will buy subaru again
I wasn't able to follow through visiting the dealership thanks to having to fix a problem with the cell phone - a stroke of good fortune, since I then had the opportunity to actually make use of the FREE Market Price Report. It amazed me! Talk about providing confidence. Moreover, it actually showed me the same model vehicle for a much lower price at a dealer much closer to home. I'm starting to feel more like a badass than a laydown. Will find out next week. What a difference a day makes, because now I'm looking forward to negotiating! (er . . . almost.)
This actually happened to me this summer. They made an offer with my trade in, I counter offered as usual. What was surprising was not closing the deal but they were not interested in negotiating. In all my years of buying this has never happened to me. I walked thinking they will call or text me with a followup. None. The funny part is the car I was looking at is still at the lot 4 months later!
Thats because demand has barely changed meanwhile offer almost went 0 because of covid, plants shut down so there were 0 cars beign produced. Dealees are taking advantage of this and not negotiating.
The best weapon you have against a dealer who acts like they don't want to play ball is direct evidence of a competing dealer offering the same vehicle for less. Research is your friend, and always be willing to walk if the deal isn't right for you. Have a realistic ceiling in mind that you're willing to pay and don't go over it.
Years ago I went to buy an advertised Chevy the week after the sale price was in the newspaper. I told them that I'd buy it at the advertised price even though the sale was over and nobody had bought the car. They told me they wouldn't sell it for that price. I told them I drive truck and I've seen this car on their lot moving from space to space for the last 6 months and that they could give me a call when they were ready to sell it. They called the next Thursday. Walking away is huge leverage. Then I held out for $500 more on my trade in since they wasted my time the prior Saturday.
I had a sales manager tell me he was not interested in my offer for a truck if it was not at MSRP or above and that they would sell it to someone eventually. It has been there for six months lol.
I WANT to buy a full sized truck right now. I don't need to buy one right now, and with historically low inventories, my only negotiating chip is that I don't have to buy. The specific truck I'm shopping for has a rare options package, and the closest one is 180 miles away, and the dealer knows there aren't others close by. He told me that I would get the best possible deal if I drive 3 hours and negotiate in person. I told him that any price his manager would approve in person, he can approve via email. That was over a week ago, and he still has the truck.
No surprise; they were gonna work you over big time in the showroom and finance. They figure you won't let yourself go home empty handed at any price after that trip.
@@markh.6687 Exactly! I haven't gone into a dealership without an email confirmed OTD price in over 20 years. I'm not going to drive 3 hours to watch a salesperson play a shell game!
I’m very new to the channel and an even newer member to the site. I’m not sure if you were around in 2017 but I wish I knew then what I know now when I bought my 2017 Ford Escape. My father had taught me some stuff but nothing like what I’ve learned since finding the channel. I definitely could have saved my self more money especially since it was a cash deal
Last month I walked into a dealership and when we were in the negotiating state I pulled out my phone and said to the sale manager “ hey there’s a similar car about 10 miles down the street for 5k less if you are willing to match the price I’ll buy right now, all he told me was go to that dealership and buy that car if you don’t let me know and I’ll go and buy it and sell it for 5k more on my lot 😅.
YOU ARE THE BUYER, YOU HAVE ALL THE POWER!!!!! You can find a car anywhere that fits what you are looking for, there are hundreds of millions of cars you can buy, so yeah, you have all the power. If the dealer doesnt like it, then leave and find one that will sell you a car on your terms. Just make it super clear that this is how its going to go, and thats just what it is
I just bought a 2020 Mazda CX-5. I ended up driving to 4 Mazda dealers in the Phoenix area. I told each exactly what I wanted (didn’t care about color, didn’t want to work to a payment, wanted the best out the door price) and gave all three dealers one shot to best my best offer. It took forever and left three salespeople annoyed. Can you offer better strategy to others to avoid this?
I bought a 2020 CR-V yesterday. The dealer would not negotiate the price. They said they don't negotiate the prices of their used cars (ever) because they price them so reasonably. Unfortunately (and fortunately?) he was right, so I didn't have any leverage. The car was priced very reasonably. He gave me the OTD number, which was the price listed plus tax, etc. And that was it. No weird fees or add ons. He didn't even ask me how I was paying until after I accepted the OTD price. I took the deal, because I wanted that car, and I could afford the listed price. I know there were other cars like it other places (priced the same or higher), and maybe I could have saved $1000 with another dealer with negotiation, but I just don't have the energy to keep going to dealerships. Luckily, I keep my cars for a really long time (last time 14 years), so I don't have to deal with this process for quite some time. Some of us really, really, really hate negotiation! I would honestly just rather pay more than go through that. I would also never take a price I didn't think was fair. But trying to get the price the absolute lowest I can? Too stressful.
i waa asked by a car salesman, "What can I do to sell you the car?" I replied, "lower the price". He didn't. I walked. I got it at a lower price at another dealer. A few years later, that dealership who didn't lower the price went out of business. His lesson? Next time, lower the price.
Dealer won't give me an out the door price then I'm out the door. How can someone even be expected to make a purchase without knowing the actual price? All that tells me is they have every intention of ripping me off. Buh-bye.
Here in Dallas/Fort Worth, it's as if all the dealers have agreed on a certain strategy, which is add a dealer "protection package" including paint sealant, windshield chip repair, dent/ding removal, tinting and roadside assistance (even if the latter is already included as a standard, such as Toyota Care). Total is $1095..on top of $2k to $4k of other adds/fees, and no DFW dealers will negtiate. And this is after adding $2k to $9k ABOVE MSRP. It's frustrating.
Stay away from the dealerships!!! Its like a members only club! Yes they are all on the same page! Find a small auto lot that is reputable (I know, is there such a thing?) but at least you might be able to negotiate a better deal. The dealerships are all "Take it or leave it" especially now!
@@coozbee I agree, but unfortunately I'm in the market for a new RAV4 so I think I'm stuck with the big dealership. By the way I was trying to do a factory order when I ran into so much BS.
I hate car salesmen who act like they're doing buyers a favor. It's why I bought my most recent vehicle through a broker - after visiting all the local dealerships and getting insanely high quotes with no willingness to negotiate. My broker got me the SUV I wanted for $5K less than the "best" dealer price quote. Since he buys more than 200 cars a year - he has a little more bargaining power than I do.
If going to start purchasing a pre-owned car, I'll start by going to my insurance company first and find out what they would give as a payout for a car with the mileage I'm looking for and condition, if that vehicle was totaled. This is just my guess, I believe what the insurance company would give me for that vehicle is the true value of that vehicle.
Just keep in mind there is such thing as being too aggressive. If you come out right away and sound too demanding or rude then they'll likely not care to help you buy a car but help you out the door. You can be "in control" while still being reasonable and polite. Its not personal, they can do the deal or they can't. The real truth is that you never know if you got "the best deal" unless you are the manager and you sold yourself the car. Even the salesman doesn't know what "the best deal" would've been. They just know how much the deal made or lost once you drive the car off the lot. You know your budget so shop within that budget and find what works best for you. Good luck on your next purchase
I cannot imaging a much worse experience than that of purchasing a new car from a dealer. I'd rather have a root canal without anesthetic, or maybe a toe nail pulled off with a pair of rusty pliers. The problem is that the only way you can avoid being completely screwed is for you to make it a strictly adversarial negotiation. You are basically enemy combatants operating under two entirely different rules of engagement. While the salesman keeps smiling at you through gritted teeth, you know he's thinking, "What do I have to do to move this asshole off his number?"
You probably never considered that you’re the one making the process unpleasant. All the proof of that is in your own comments here. Don’t be an asshole and you won’t be treated like an asshole. You know what a dealer owes you ? Nothing, they owe you nothing. Be nice to them and 99% of the time they’ll be nice to you. You will probably spend your whole life failing to realize that you are the asshole. Not just when it comes to a car purchase. Nobody owes you anything.
In the State of NH doc fees are capped at 27 dollars BUT the dealer can charge whatever they want for "administrative fees" which can be anywhere from 175 to 500 dollars.
When a dealership will not work with you then you don’t need to be purchasing a new to you vehicle. You go to another dealership to find the vehicle you want and need!
I went to Nissan of Richmond VA, they are the same, I asked for out the door price and he said the same thing as taxes and other taxes so he did not give the price.
Thanks for the advice! I'm currently looking for a used car but work long hours and am trying to get as much information as I can remotely, which seems very difficult.
You just hit the nail on the head with this video. Newer to your channel and love your efforts. I sent this to Kevin Hunter and also another fav guy Mike the Chevy Dude. Here is my question for you: Hitting the "road" and calling to make deals, in todays climate I need to know if they are willing to deal BEFORE even getting there. Previously I'd go in person but in this case I wont commit to the drive if they after 20 minutes of answering questions about the car wont come even close in the pricing you outlined with KBB calculations etc. I've gotten the "right now with the internet I put the best price out bc it would be easy to tell if they are inflated" response. They offered $100 off on a $39k new car....what a joke. Im in Madison Wisconsin here "metropolitan", and rural Wisconsin Dealer is the dealer. I mentioned Cox Automotive and Manheim auctions, being aware of dealer commission and PAC, and considering an offer that would still make them profit plus finance with them. Offered $33k and even coming up to $34 max and kept getting the run around about they dont make that much money on a car bla bla bla. Low trade (excellent condition) was $30,500, likely purchase was $30-30,600. I'm about ready to walk in an make a deal at CarMax since I've known exact spec I want for over a year now. Whats your take on the "traditional dealers" and not wanting to budge. I dont have time to mess around and wait until end of month etc. For that reason I may end up with the straight shooting Carmax to just get a deal done numbers out the door reasonably.
"For that reason I may end up with the straight shooting Carmax to just get a deal done numbers out the door reasonably." (I know this comment was a year ago but for anyone else thinking the same way...). So what are you waiting for? You have your great deal all set up with Carmax but you want to continue to dick around with trying to force other dealers to negotiate with you? Then complain you don't have time? Makes no sense. They don't want your business! Move on.
@@j.frankparnell3087 I agree with what you mentioned and putting it out there for someone who may relate and find value. At the end of the day I learned a lot over time with their and others videos. No complaints here either, just giving feedback from the real world so others can see the signs as they are looking around and hone in their options. Then to recognize what would be a good "buy it now" scenario, and act with confidence. Nothing about no time was mentioned. Simple qualifying phone calls can be short and professional. Though no need to drive 2 hours, when a simple phone call was sufficient. Just like the phone call and car we bought 1 hour away, ready to sign upon looking it over. We got exactly all the specs we were looking for at reasonable price, and we love it. Why was I considering that other rural option? The short answer to why I would have my mind set on anther car: it was a newer lower mileage vehicle that would have made sense for the extra money spent. Also because cars with certain options are quick selling. BTW I patiently looked around for about 1-2 years, we didn't "need" a new car, so having patience to get exactly what we were looking for was important for the long haul. Had a few on the radar but slipped away and that was fine. It's a very specific model and then the extra options that we figured to buy up now, as we'll have it for 10+ years. My advice if your not in a hurry to buy something, consider how often the desired vehicle with specs is on the market, and make decision based on that, paying a little extra if needed to get what you really enjoy. Cars are just an item to be sold, to someone wanting to buy it at that moment. It doesn't matter that it would be the right fit for your family, its just a product and will be sold as fast as desired.
I have found the best way to negotiate is to get up and leave. Did it twice in the last 20 years and I never got to the door before the manager jumped in and got the deal done. 1st one got another $3500 off and 2nd got $2750 better.
There have been marketing firms that tell you not to go food shopping when you're hungry. I use that thinking when I want to buy a car. I don't go car shopping when I need to have a car. Look around the lot and shop. See if there's anything you might like. Look at the price and decide if you want to spend that much. If you want the car, make an offer....if the dealer doesn't like your offer and comes back with a wise crack...just walk away. If they don't want to deal.....why waste a half day debating things that aren't going to happen?
I've been to multiple dealership s, Toyota camry se, it like nobody wants to make a deal. After everything you have taught me I figured out that the OTD price should be 500 less than the MSRP. (Veteran) .Salesman want to try to run me down mentally, I am going to buy from a private party.
Around 5 years ago, i told a salesman in the parking lot I'd give him a hundred bucks if he could me the car i wanted at the price i wanted. I don't know if it actually worked but i bought the car that day and he got his hundred.
On more than one car purchase, when reaching an impasse with the sales person or manager, I will take my wallet out and lay it on their desk and point to it and state that I am in charge of this not them. That usually helps my case but it has angered a few of them also. LOL
So i told one dealer that I have been looking for a truck for 6 months. the salesman looks at me and says "you've been looking for 6 months and haven't found the truck you want?!?" My response to him was "oh no, I have found plenty of trucks I would like, just not for a price I'm willing to pay" The look on his face was priceless.
And at that point we know you ain't buying ...6 months lol if you think that's going to motivate any one to help you then you are mistaken ...you will look till you raise your expectations because it's not the dealers fault you do not live in reality ...
@@jessejamesbozardlincoln well that's where you are incorrect. Think about what has been said on this channel for literally months. Now is not the time to buy. Well that's what I'm doing, I'm waiting till prices come back down to pre covid levels. I'm ready to buy but I'm not going to overspend.
@@willwires8348 then why even go and waste all that time? Prices coming down. Sir the market is down. If you won't buy a car before pre-covid and won't buy a car now. Then 1 of two things has to happen. Your expectations come into reality or you just don't buy one.
@@jessejamesbozardlincoln ok so where did I say I have been going to dealerships for 6 months? You can do amazing things with the internet and email. I have been in exactly 2 dealers who both had trucks on their lot for over 300 days. They liked their trucks too much, so I thanked them for their time and told them to have a nice day. Total time combined in both..... 15 minutes. How did I waste their time?
@@willwires8348 because if you been looking and emailing and looking for 6 months and as you said you been as you said in 2 dealerships. You have done research and research and knew before you went they would not do it. They knew it as well. That's why you was only there for 15 mins. You are wasting your time and if you are not then you need some new hobbies in your life. No one is going to sell you a truck till you except reality and understand you will have to pay more. With price increases and low inventory due to covid ... No one will going to sell you a truck for your expectations ... So why even put your self through all that? If in 6 months you can't find a truck at the deal you want ...should tell you ... its not going to happen ... Something has to give ... and it's not going to be the dealer ...it will have to be you.
I have fired two car sales people from two different dealers and would not deal with them. I would only talk to another sales guy. One guy would not sell me two cars at the same time so I asked for a second sales person. I was told, no one would take over his sale, so I told them I would not buy the two cars, they folded and gave me a second guy. At another dealer the sales guy told me I could not take the truck I was gonna buy to lunch while they looked at my trade in. I went straight to the sales manager and ask the same question and he said of course and why I was asking him and not the salesman. So I told him I already did and the salesman told me it was not allowed. I also told the sales manager that I told the salesman that if the sales manager told me yes that he was fired. I got a new sales person after I returned from lunch. Also I only buy vehicles with an OTD price and my own financing. Dealers can never beat Navy Federal Credit Union rates. They always say they can, so I tell them I will finance through them with an agreed OTD price and if they can't beat the financing. The dealer never beats NFCU financing and I always get the OTD price with my own financing. I have a check in hand ready to purchase at that moment. I always go to the dealers looking like a poor guy so I get the least experienced sales person. I also tell them if they lie or deceive me I will either fire them or walk out at any time during the sale.
