When Customers Cancel | Retention Account Mock Call 

I don't understand what the 1st agent should have said to avoid irritating the customer. Can you explain please?

as someone in the retention department team wish all callers are like this willing to listen

Sometimes, customers just look for a supervisor to get free services 😂

Omg you are really good in handling irate callers or upset customers. Turning around the table for them to stay and understand what is going on. Kudos to you Candice!

Very nice mock call video! More of these please

Acknowledgement of what the customer is feeling. Okay got ittt

Acknowledgment is the key and positive scripting. Thanks kwestyon.

You're my inspiration! Thank you for this vid!

This chanel caught my attention, you must be the only one doing this type of content..I've been searching for this type of videos for a long time. Good Job!!! ..I hope your channel gets a lot of attention, is really good, thanks for sharing your knowledge!

Thank you so much for your interview tips on Customer Service. I spent one week watching you prior to my interview. I got the job. Thank you lady.

This is a great mock video. Customer Service is super important 🙏

Another great lesson, Kwestyon!

thanks, great job!!!

Thank you. Kahit papaano may idea na po ako paano makipag-usap sa mga ganitong customers

Great video ❤!!!!

Napaka ganda mo lagi na kitang napapanaginipan ❤️

Kwestyon i Would Request You to Please Make A Video For Extra Good and Excellent Customer Service Which Consists of Lots of Patience Empathy and Escalation Handling Skills Please

I like yours way of dealing with the cx! Learned alot! Thank you Soo Much! Love From Pakistan!

Wow lodi... Thank you for this ❤️

Great video I wanna watch it repeated times.

Lol i think she was on autopay. But retention agent was very attentive to client and very patient with customer. I'm proud to be with the please stay with us team 😂

Please make a receptionist mock call, like in a vet clinic.

Napaka useful nito sakin since i always take escallation calls😂

Un super like ❤️❤️

How do you handle Business accounts for their networking issues

Lmao, in this context the customer was ridiculous.

#epic

Hello! I didn't notice the first strike ¿When it happened? 😮 Is this costumer overreacting?

❤❤❤❤

You know something I tried to do this job but sometimes It's hard to deal with the load of job for example this year I started to work for a customer service campaign this is my very first time unfortunately the training was really poor they push us to start taking calls in the 3rd week anyway this is my first month but I had previous experience in the call center role more than one year but I realize that this is not the job that I want for me is too much stress and they don't pay you enough at least here in Mexico they pay you like 650 dollars per month and that's not enough for taking care of a family I will try something else. I think that was good for getting more experience but I'm tired of this.

im a little concern to that first agent did she get fired??

Idol

ah ganito pala gawin para maka kuha ng free subscription ahahaha, yung iba refund kaya dati my client ako dami nyang account sa amazon at nangunguha ng refund wahaha kasi ang bilis mgrefund sa amazon at ebay, yung iba pa return return para makakuha ng bagong item and nireturn pala lumang gamit nila hayz

ano po brand ng headphone ?